Changing the PIN for the Administrator Login Credentials

Problem:  I entered a PIN other than 98765 when I was setting up my administrator account during my site activation.  How do I change it?

Solution: When you login to the site with your login credentials, password and security code, you should see a Configuration line on your Welcome Page.  You can access the site by going to the VITA/TCE Springboard and clicking on Pro Online.

  • Select Configuration
  • Select Preparer Setup
  • Click Edit next to the administrator username you created when you activated the site
  • Change the PIN to 98765 and click Continue

Note:  Once you start creating preparers/users, the program automatically defaults the PIN to 98765.

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