Pro Online: Change Password on First Login — RESOLVED

Update:  12/9/2016 6:16 AM EST — Resolved

Note:  This does not impact Practice Lab Users

Each user that is created at a site is required to change their password on initial login.  Due to some new security changes we deployed this morning, the created users at the site level will receive the following error Invalid Username  when trying to change their password at first login:



Solution: We are making a change and will deploy an update to the application

Workaround:  Click the Forgot Password link from the Pro Online login page


(2) Enter the username and Click Continue


(3) Answer the security question (for first login, this should be provided with your default login credentials from  your site administrator) and click Continue


(4) Enter and verify new password and click Continue


(5) click Home


(6)  Login with your username, new password and the security code given to you by your Site Administrator


Posted 12/8/2016  1:55 PM EST

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