Pro Online: Preparer Menu Error (Updated 5:08 PM EST)

Update:  We are still working on a resolution:  This appears to be sporadically impacting users that are creating their Practice Lab Account.


Scenario: Adding a New Preparer and clicking Continue after entering the applicable information.  The application takes longer than normal to load and renders a server error.  Once the error is rendered, the user name is not visible to the site administrator and the site administrator cannot create another user with the same username.

Impact:  We have received two instances of this at two sites this morning.  However, we are seeing users being created at other sites.

Resolution:  This has been escalated to our development team and they are reviewing the error logs.


Blog posted:  01/12/2017  11:42AM EST

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