E-file Message: Must have a Valid PTIN/SIDN

Scenario:  You receive the following message on the Submission page in the E-file section:

0124 need a valid PTIN message

Solution: Each preparer must have a SIDN assigned to their username.  Navigate to Configuration>>Preparer Menu

Select Edit for each preparer

Click the Pull from Office Link underneath the PTIN or SIDN field

Date Entry Only, no PTIN Required should NOT be selected

Below is an example of a Preparer Setup that will generate the above error.

0124 must enter PTIN

Blog Posted 01/24/2017  3:54 PM EST

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