Top 5 IRS Rejects

Below are the top five IRS Rejects we are seeing:

R0000-902-01 — Taxpayer TIN in the Return Header must not be the same as a TIN of a previously accepted electronic return for the return type and tax period indicated in the tax return.

Tip for Resolution:  The IRS has the SSN in their system as being previously filed.  If the taxpayer assures you that they have not filed the return, they need to contact the IRS.  At this point the return will have to be paper filed.  Once a return has been accepted at your site, the status will remain as “accepted”.   You can also verify that the return was never accepted at your site by viewing Client Status under Tools.  The support squad sees the same information you are seeing and has no ability to determine where the return was accepted.


R0000-504-02 — Each ‘DependentSSN’ and the corresponding ‘DependentNameControlTxt’ that has a value in ‘DependentDetail’ in the return must match the SSN and Name Control in the e-File database.

Tip for Resolution:  Verify the information as it appears on the Social Security Card.  Remember the last name field automatically populates what is entered as the taxpayer’s last name.  If this is different, highlight the last name field and enter the correct last name.  If the information entered is the same as the Social Security Card, the taxpayer needs to contact the Social Security Administration to see what they actually have on file.  The IRS Acknowledgement and Client status indicate the specific SSN that was rejected.  The support squad cannot see the SSN the return was rejected for for security purposes.


R0000-500-01 — PrimarySSN’ and ‘PrimaryNameControlTxt’ in the Return Header must match the e-File database.

Tip for Resolution:  Verify the information as it appears on the Social Security Card.  If different make the corrections and resend.  If the information entered is the same, the taxpayer needs to contact the Social Security Administration to see what they actually have on file.


IND-181-01 — The Primary Taxpayer did not enter a valid Identity Protection Personal Identification Number (IP PIN). Please visit www.irs.gov/getanippin for further information and resubmit your return with the correct number.

Tip for Resolution:  Verify the information entered in the return is the same as the PIN on the letter the taxpayer received from the IRS.  The reject detail in the Client Status and on the IRS Acknowledgement gives detailed information on obtaining the information.   The support squad does not access to the IRS PIN website.


FW2-502 — Form W-2, Line B ‘EmployerEIN’ must match data in the eFile database.

Tip for Resolution:  Verify the information entered matches the paper copy of the W-2.  If the information is the same, the taxpayer will need to contact their employer.  The support squad does not have access to an EIN database for comparison purposes.

Blog Posted 01/27/2017  8:47 AM EST

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