Information on what to do if Calculations are not rendering:

This was posted related to the interruption of service with real-time calculations we had on Saturday, January 28, 2017

Background:  On Saturday, January 28, 2017 at 11:53 AM EST, TaxSlayer experienced an interruption in service. This issue prevented the software from performing real-time tax calculations. However; sites still had the ability to input the taxpayers return information in the software without turning taxpayers away.  As a result of this issue:

  • The application was not displaying the refund/balance due as users were entering data in the return
  • Users were unable to print

This issue was addressed and resolved by the TaxSlayer development team and the tax calculations were again performing properly at approximately 1:00 PM EST .


How do I know if the calculations are not available and not rendering data?

  • When you open a return or navigate to Summary/Print and the return continuously displays calculating

What does calculations not available and not rendering data mean?

  • The application is not displaying the refund/balance due as you are entering data in the return in real time.

What can I do when the calculations are not available and not rendering data?

  • If you are on the Summary/Print page when opening the return, select the menu icon in the upper left corner and select Basic Information
  • This will allow you to continue entering data
  • You can continue creating new returns.  You can enter the data that the taxpayer has brought you.  You will not be seeing the refund/balance due change across the top bar while you are doing this.

Will the return calculate based on the information entered when the calculations are available?

  • Yes.  Opening the return will kick off the calculations and the return will render updated calculations.

Can I print the return when the calculations are not Available?

  • No because the return kicks off a calculation each time  you print it.
  • Once the calculations are available, you will be able to print the return

What items are not available to me when the calculations are not available?

  • Completing the e-file section of the return
  • Printing the return

The application is designed to allow you to continue preparing returns and working in your site doing administrative type functions.

Blog Posted 01/28/2017    3:18 PM EST

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