Pro Online 2016: Client Status of Rejected (Resolved)

Update 4:42pm: Rejected acknowledgements are being received and should reflect in your IRS Acknowledgement report.

Scenario:  The taxpayer has a status of Rejected in the Client Search List.  When you select Client Status, there is no indication of the reject information.   There is also no acknowledgement in IRS Acks or Old IRS Acks.

Resolution:  Our Processing Center engineers are investigating this.   Our support squad cannot see the rejected information either at this time.

Blog Post: 02/03/2017  2:11 PM Eastern

 

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