Sporadic Reports of PDF’s not Rendering — All Resolved

5/4/2017 — 2:05 PM EDT

The 2015 PDFs are now rendering the form background.

5/4/2017 – 7:10 AM EDT

We are working to resolve the form background not generating in the PDF for 2015.  This does not impact any other year.

5/3/2017 – 3:37pm EDT

At this time, generating a PDF for 2016 should no longer be an issue for sites that were previously having some issues. We are continuing to investigate sporadic reports of prior year PDF’s not rendering.

5/3/2017 – 1:53pm EDT

We are continuing to investigate the sporadic reports of PDF’s not rendering. Further updates will be provided as they become available.

5/3/2017 – 8:29am EDT

We are receiving reports of users having trouble generating a PDF at their sites for multiple years. This is not a widespread issue and our development team is currently investigating. If you are having issues with generating PDF’s, you may see the below screenshot appear that indicates the PDF did not load. We have been successful in clicking “Reload” to generate the PDF if it does not open at first. It may take a few clicks to load.

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