Pro Online: Troubleshooting Tip

Scenario:  I am receiving a message “ERO Setup Incomplete Check EFIN, EIN, Address and Phone Number in Configuration” when trying to search for a taxpayer

Solution:  Make sure the address and telephone number are in both Office Setup and ERO Setup.  DO NOT enter an EIN in ERO setup, it is not required for VITA/TCE sites.

Blog Posted 06/16/2017

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