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2020 States: Program has received an unexpected error [RESOLVED]

21 Jun 21
Kim Manuel
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6/22/21 – 2:12pm ET

We are no longer seeing or hearing reports of issues accessing the state programs.

6/22/21 – 8:03am ET

We are continuing to investigate issues with accessing the state programs as additional reports were received throughout the evening.

6/21/21 – 12:30pm ET

We are no longer seeing or hearing reports of issues accessing the state programs.

6/21/21 – 11:26am ET

Our engineers are still actively investigating, however, 2020 states should be accessible at this time.

6/21/21 – 8:29am ET

We are generating intermittent errors when accessing states.  This is not impacting all states.  If you are also receiving the error after continuing through Personal Information, hit the back button on your browser, change the Resident State as of 12/31/20 to “None” and continue through Basic Information. Our engineers are working to resolve.

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