We recommend that you copy and paste the URL rather than trying to access it from the email. This prevents your system from seeing it as a phishing threat. All links are verified as active prior to being sent to the site. You should see the following after copying and pasting to the browser.
Note your SIDN will be at the end of the URL on the Welcome page. Selecting Continue takes the taxpayer to the pictured login page
The 2022 FSA (Facilitated Self Assistance) Kiosk URL’s will expire after October 30th. The links will no longer offer free tax prep to the taxpayers nor offer access to prior year applications. In the FSA world, 2022 FSA software is now considered prior year. As we begin receiving new orders for TY2023, new URL’s will be generated based on the order received from the IRS and emailed to the volunteer site contact beginning January 2024.
Note: Access to prior year e-filed and accepted PDF’s will remain available for the 3 prior years (2020, 2021, 2022).
2/28/2023: We have identified a situation where your prior year taxpayers are getting the following message after completing their initial login from your site specific URL We are in the process of working on a solution for deployment. We recommend the taxpayer wait until a solution has been deployed rather than create a new account. Creating a new account will not give them the option to carry forward the information from the prior year return. This is not impacting all taxpayers. You may want to have them try to open up a new browser instance and try the URL again.
Recommended method: Email because 90% of the time we need to conduct research that is taxpayer specific. However, we do provide support to the site that is hosting the FSA URL via VITA/TCE Email or phone support. You will need to have the following information:
Note: VITA/TCE support cannot interact directly or indirectly with the taxpayer. The taxpayer will be directed back to your site.
DO NOT give out the VITA/TCE support number or email address to your taxpayer.