On Monday, April 24th, TaxSlayer VITA/TCE support will resume off-season hours of Monday through Friday from 8am-5pm ET. Support will not be available weekends.

• Monday – 8a-5p
• Tuesday – 8a-5p
• Wednesday – 8a-5p
• Thursday – 8a-5p
• Friday – 8a-5p
• Saturday – CLOSED
• Sunday – CLOSED

TaxSlayer VITA/TCE support will be unavailable on Wednesday, November 16th from 12:45pm – 2:15pm ET.

TaxSlayer VITA/TCE support will be closed on Wednesday, September 23rd from 8:00am – 9:30am ET for a division meeting. Normal off-season support hours will resume at 9:30am ET.

VITA/TCE phone support will be closed on Monday, August 24th from 8am-9:30am ET for a company meeting. E-mail support will remain available.

We hope everyone has a safe and enjoyable Fourth of July Weekend! TaxSlayer VITA/TCE Support will be closed on Friday, July 3rd and will resume normal off-season hours on Monday, July 6th at 8:00am ET.

To subscribe to the VITA/TCE Blog, follow the below steps. Subscribing will allow you to receive automatic e-mail updates highlighting recently published blog articles (generally around 10:00am ET). These come in handy during tax season!

STEP 1:

• Visit the VITA/TCE Blog and open any blog post.

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STEP 2:

• Scroll down the page until you see the below “RSS Feed” option on the right-hand side of the screen.
• Enter your e-mail address, check the consent checkbox, then select “Sign Me Up”

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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STEP 3:

• Check the reCAPTCHA box then select “Complete Subscription Request”

 

 

 

 

 

 

 

 

 

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STEP 4:

• Check your provided e-mail account to finalize the subscription process.

 

For sites experiencing slowness, click this link and follow the below instructions.

Click the type of Internet Connection used at your site. Examples include Cable Internet, Public WiFi, DSL, 4G, etc. This will automatically start the Internet speed test.

 

Take a screenshot of the results and e-mail to [email protected] with Subject Line “Speed Test”.

 

*For additional and more in-depth troubleshooting tips, please click here.*

We just wanted to mention that we are currently experiencing inclement weather in our area. You may experience delays or dropped calls when contacting support via phone due to the weather. E-mail and Chat support should not be impacted.