10:45am ET: This has been resolved.
9:30am ET: We are currently aware and actively working an issue where FSA users with a rejected return (Federal or state) are unable to correct and resubmit their tax return(s). This has been reported as Issue 3636 and only impacts FSA and NOT TaxSlayer Pro Online. This post will be updated once the issue has been resolved which we expect to be tomorrow, January 28th.
11:55am ET – The API error has been resolved and access to returns has been restored.
11:20am ET – We are aware and actively looking into the issue where users are getting the “API Error Response” message when attempting to access returns in the Practice Lab. Updates will be provided as they become available.
Update: This has been resolved
We are currently working to resolve the slowness you are experiencing when opening returns (all years).
Update 8:30 am: All errors have been resolved.
Update 8:03 am: Errors accessing Roles and Permissions and the client portal lists have been resolved
As we are preparing to move into the new season, our dev team is working on some infrastructure changes. Currently, the following features are not working as expected: The Client Portal List, Accessing Roles & Permissions and access the e-file section. You will see the following when trying to access the e-file section and need to close the browser to exit the messaging:
11:25am ET: This has been resolved.
10/3/25 – 10:12am ET: We are aware and actively working an issue where sites are unable to load the e-file pages. Updates will be provided as they become available.
7/1 – This has been resolved.
We are aware that you are receiving an error when clicking Save & Exit return from inside the return and the e-file section.
Workaround: Select “Your Office” from the left navigation bar until this has been resolved
5/20/25 – 5:00pm ET:
This is has been resolved.
5/20/25 – 3:30pm ET:
Our third party chat provider is currently experiencing an issue that has made chat temporarily unavailable. Please use e-mail or phone support at this time.
3/7/25 – This is now resolved. We are now in the process of identifying impacted returns that have been previously filed and working with the states to determine next steps (whether states will auto-adjust or if amended returns should be filed). Additional guidance will be provided when available. There is no action on your part at this time.
This is reported as Issue 3052 and the fix is scheduled to be deployed tomorrow morning, March 7th.
Issue: When going back into an existing 1099-R to either edit or review, the state information may be duplicated and shown twice within the 1099-R. Click the “Clear” option to remove any duplicate state information before continuing out of the 1099-R.