Breaking News

IRS Reject Codes IND-0195, IND-0196, and IND-202 — Updated Information

4:02 PM EDT — The issue causing the below reject codes has been resolved.  You will need to open the return to refresh the e-file.  At this point, you can select Save and Transmit to the IRS from the submission page

3:00 PM EDT — We will be making a change that will allow you to resubmit these returns at 3:15 EDT.  You may see a brief interruption of service depending on what you are doing in the return at this time.  Once we make the change we will send a test submission and update the blog post.

4/20/2017 – 1:43pm EDT

We are receiving reports of a small percentage of returns being rejected by the IRS for Reject Codes IND-0195, 0196, and 202 as outlined below. Our developers are looking into these reject codes and we will update this post once we know more.

TaxSlayer Closed for Easter 4/16/2017

TaxSlayer Support will be closed to observe Easter on Sunday, April 16th, 2017 and will reopen Monday, April 17th at 8am EDT. The weekend hours are below:

  • Friday – April 14th: 8am-12am EDT
  • Saturday – April 15th: 8am-8pm EDT
  • Sunday – April 16th: CLOSED
  • Monday – April 17th: 8am-12am EDT

This closure only impacts customer support access for your sites.

Summary/Print, PDF, and Return Access Issues (RESOLVED)

4/13/2017 – 5:38pm EDT

We are seeing consistent prints at this time and receiving the same reports from the field.  We will continue to monitor through the evening.  Please email support with EFIN and last 4 if you experience additional issues so we can see if the issue is return specific.

4/13/2017 – 4:43pm EDT

The issue with generating a PDF from inside or outside of a return is still present and actively being worked still at this time. We no longer need EFIN’s and last 4 of SSN’s. Thank you for the feedback we have received currently.

4/13/2017 – 4:14pm EDT

A fix was just pushed out to address the issues accessing a return, and/or Summary/Print loading slowly or not at all. At this time, we ask that you access returns previously experiencing the issue to see if they still exist. If they do, please provide the EFIN and last 4 of the Taxpayer’s SSN to our support e-mail. You may still experience slowness or time-outs when opening a PDF from Summary/Print.

4/13/2017 – 3:45pm EDT

We are actively looking into reports of users experiencing issues at their sites where they are unable to open a return from Client List, PDF’s will not render, and/or Summary/Print is slow when loading or is not loading. We will provide updates as they become available.

Summary/Print page

Update:  We are not seeing this across the board.  If you are still experiencing the return not loading, log out, shut down all instances of the browser, log back in and try the return again.  If you are still experiencing the return not loading, please email support with the EFIN and last 4 digits of the SSN

We are getting emails with returns not calculating and rendering the Summary/Print page sporadically.  We are looking into this.

April 10: Software Updates

The below items were pushed live for TaxSlayer Pro Online this morning.

  • Custom Credits Report: An EFIN column has been added to the report.
  • State Direct Deposit not Validating RTN and ACCT entries: An issue was fixed when you had a Federal amount owed but receiving a refund from the state and selected Direct Deposit. If the RTN and ACCT numbers were entered incorrectly, it did not validate when continuing to the Submission page of E-file. This has been corrected.
  • Form 1040NR: Form 8843 was not considering leap year and would not allow an entry of 366 days. This has been corrected.
  • Schedule C: Business Use of Home was not considering leap year and would not allow an entry of 366 days. This has been corrected.
  • EIN Database: When entering an EIN from an employer with a foreign address previously saved at the site, when saving the form, a validation error would pop up for invalid zip code. This has been corrected.

California Reject Code R0000-065 *4/11/2017 Update*

4/11/2017 – 5:45pm EDT

We apologize for the delay in updating this post. The fix took longer than expected. At this time, sites impacted with CA Reject Code R0000-065 can follow the protocols at their sites to resubmit these returns. Be sure to submit these CA returns as State-Only if their Federal return has previously been accepted.

4/7/2017 – 9:00am EDT

The fix is anticipated to be pushed live Monday morning, April 10th. Currently, CA returns with Form 3514 (CA EITC) and Form 8455 (Direct Debit authorization) are receiving CA Reject Code R0000-065. To avoid further CA rejections at your site, we ask that CA returns with CA EITC (Form 3514) and/or Direct Debit selected as the return type (Form 8455) be held until Monday morning. However, if a CA return does not have EITC but does have an amount owed to the state, you can select state return type “Electronic State Balance Due” to avoid CA Reject R0000-065. The taxpayer would be advised to mail in their CA amount owed to the state.

4/3/17 – 10:45am EDT

We have seen additional CA returns rejected that did not receive CA EITC. The fix is currently in testing. At this time, if you receive CA Reject R0000-065, please do not resubmit until we have posted that the issue has been resolved.

3/31/17 – 4:50pm EDT

It has been determined Form 3514, when applicable to a CA return (CA EITC), was not being included in the document count when transmitting. For this reason, CA was rejecting these returns. The fix is currently in testing and is set to pushed live early next week. We will update this post once the fix is live and CA returns with EITC can be resubmitted.

If your site has CA returns not receiving CA EITC requiring Form 3514, they can be transmitted at any time as they are not impacted.

3/31/17 – 8:09am EDT

We have received reports of some sites filing CA returns receiving CA Reject Code R0000-065.

“The total number of documents contained within the return [CA-ReturnData] must match the document count attribute [documentCnt] contained within the specific return [CA-ReturnData] element, as computed by FTB.”

We are currently looking into this reject code to determine where the issue lies. We recommend holding impacted CA returns at this time to avoid further rejections. We will provide an update as additional information is available.

April 5: Software Updates

The below updates/fixes were pushed out to TaxSlayer Pro Online this morning.

  • ACA: When the Taxpayer is marked as “IS being claimed as a dependent” in Basic Information, the option to skip the Health Insurance section will be available.
  • Form 1116: We previously did not provide an option to enter the “TYPE” if income being reported within the 1116 to carry to Line 1a as the description. This option is now available.
  • Basic Information Menu: When marking a Taxpayer as “CAN BE claimed….”, a below question appears asking “IS the TP being claimed….”. This will impact items such as the American Opportunity Credit and what the TP is allowed to claim, refundable/nonrefundable portions, etc.
  • Form 2441: When preparing a Married Filing Joint return and the Taxpayer’s W-2 was claiming a Medicaid Waiver Payment, it was incorrectly being subtracted from the Spouse’s earned income on Form 2441. This has been corrected.

April 4th: Software Updates

The below updates/fixes were pushed live this morning for TaxSlayer Pro Online.

  • ACA – Step 2 of the SRP worksheet was including a qualifying child in the SRP calculation when that qualifying child was marked as “Not a Dependent” within Basic Information. This has been corrected.
  • Arkansas – A fix was pushed where “Subtractions” from AR taxable income was being included in the return calculation but the subtraction description was not carrying to AR4, Part 3.
  • Maine – When amending a Maine return, there was a calculation error on Line 29 when subtracting line 27 from line 24. This has been fixed.
  • Michigan
    • City of Detroit Return – When entering an “Additions to Income” entry, the description was not carrying to F5118. This has been fixed.
    • City of Detroit Return – Early retirement distributions reported on the Federal return were automatically subtracting on the City of Detroit resident return. Within the “Subtractions” menu in the Detroit return, an entry field for “IRA/Pension Annuity and Other Retirement….” was added for users to adjust automatic subtractions being carried to F5118. Allows both positive and negative dollar amount entries.
    • Main Michigan Return – Subtractions from Income > Deductions for Taxpayers Born before 1953 > Retirement Benefits that are Exempt from Michigan Income Tax > Retirement and Pension Benefits > Payer from 1099-R > Distribution Code did not allow letters to be entered. This has been corrected to allow letter entries.
  • Rhode Island – Amended State menu > Income and Deductions > Modifications to Federal AGI did not allow a negative amount to be entered. This has been corrected to allow negative dollar value entries.
  • Connecticut – Amended State menu > Total Tax. Entry for CT EIC added to carry to Line 22a of CT-1040X.

E-filing: Prior Year Validation Error for State Identification (RESOLVED)

4/3/2017 – 12:22pm EDT

The issue with prior year submissions receiving the State ID Validation Error has been resolved. At this time, you can resubmit the impacted 2015 returns following your normal procedures at your site.

3/31/17 – 9:11am EDT

Some 2015 e-files are still receiving the State ID Validation Error. We recommending holding these impacted returns at this time. We will post additional information as it becomes available.

3/30/17 – 3:35pm EDT

When e-filing 2015 tax returns, many of you have received this Validation Error:

“The ‘http://www.irs.gov/efile:DrvrLcnsOrStateIssdIdIssDt’ element is invalid – The value ‘0001-01-01’ is invalid according to its datatype ‘http://www.irs.gov/efile:DateType’ – The Pattern constraint failed.”

Our developers have identified and resolved the issue causing the above Validation Error when e-filing 2015 returns. The fix will be pushed out tomorrow (3/31/17) morning at 8am EDT. We will update this post once we confirm the fix is live.

At this time, we recommend holding 2015 e-files until confirmation of the deploy has been posted.

April 3rd: Software Updates

The below updates/fixes were pushed out this morning for TaxSlayer Pro Online.

  • Form 8379 – Fixed an issue where the Federal Tax Withholdings were not carrying to the 8370 correctly.
    • Fixed an issue when checking the boxes for questions 7/8 was not carrying to the PDF.
  • Form 1099-Q – Fixed an issue where entries made were allocating to the wrong spouse on the return
  • Form W-7 – “Date of Entry into the U.S.” is no longer a required field. “Never Entered U.S.” would manually be written on Line 6d of the W-7.
  • Form W-2 – In box 14, the option “MN MSRS C – MN Pickup Contribution” was added to the drop down.