Breaking News

Product Update Alert: 9:30 AM EST

We will be putting the site in maintenance mode for approximately 15 minutes at 9:30 AM EST  (May 25, 2017)


Blog Posted 05/25/2017  9:08 AM EST

VITA/TCE Support will be closed Monday, May 29th for Memorial Day

VITA/TCE support will be closed in observance of Memorial Day on Monday, May 29th. Normal support hours (8am-5pm EDT) will resume on Tuesday, May 30th.

TaxSlayer Pro Online – Delivered Updates/Fixes – May 11th

The below items were either enhancements or fixes pushed live today.

  • Form 1099-R – An enhancement has been implemented to improve user experience when needing to indicate the PSO exclusion but not needing the Simplified General Rule Worksheet to determine taxable retirement income received. Previously, you had to manually enter the taxable amount after already taking out the applicable PSO exclusion and then navigate to a separate menu (Nontaxable distributions) to mark the PSO indicator on the PDF. The screenshots below now highlight the much easier method to indicate the PSO exclusion.
  • LT Care Premiums – If an SSN was changed for the TP/Spouse in Basic Information after LTC had been reported in the Itemized menu, the updated SSN would not automatically within the LTC entries. This has been corrected.
  • We enabled the “Enter” key on the keyboard to move the program forward when on the “Continue” button. This allows for easier navigation if you prefer to not use a mouse or finger pad to “point and click”.
  • Rhode Island – Column C was not populating on the amended return PDF for 2015. This has been corrected.
  • Arizona – Option to indicate a taxpayer was incarcerated added to the credits menu to disallow certain credits from being calculated (Excise Tax Credit).
  • Minnesota – Updated referenced line numbers within the state amended menu(s).
  • West Virginia – Schedule F (Statement of Claimant to Refund) has been added to the Miscellanoues Forms menu.
  • Direct Debit – When setting up Direct Debit in E-file, the phone number listed in Basic Information auto-populates within the Debit Phone Number field to eliminate re-entry.
  • Security Templates – The security roles of “Deleting Scanned Documents” and “Deleting Return Notes” have been added as options when creating security templates at your site(s).
  • Notes – When adding Preparer Notes to a return, they are now time-stamped by date, time, and individual. You will see the below information when opening the preparer note after initially saving.

Sporadic Reports of PDF’s not Rendering — All Resolved

5/4/2017 — 2:05 PM EDT

The 2015 PDFs are now rendering the form background.

5/4/2017 – 7:10 AM EDT

We are working to resolve the form background not generating in the PDF for 2015.  This does not impact any other year.

5/3/2017 – 3:37pm EDT

At this time, generating a PDF for 2016 should no longer be an issue for sites that were previously having some issues. We are continuing to investigate sporadic reports of prior year PDF’s not rendering.

5/3/2017 – 1:53pm EDT

We are continuing to investigate the sporadic reports of PDF’s not rendering. Further updates will be provided as they become available.

5/3/2017 – 8:29am EDT

We are receiving reports of users having trouble generating a PDF at their sites for multiple years. This is not a widespread issue and our development team is currently investigating. If you are having issues with generating PDF’s, you may see the below screenshot appear that indicates the PDF did not load. We have been successful in clicking “Reload” to generate the PDF if it does not open at first. It may take a few clicks to load.

News Alert: Internet Issues across the US — Updated Information

Update 1:13 PM EST — At this time, reports are that most issues have been resolved and internet services are returning to normal.  Our IT staff is continuing to monitor and will provide additional updates if needed.

We have been made aware through multiple external sources that there is a major internet issue occurring in several major areas of the US, including Atlanta, GA.  We are not operating out of our Atlanta Data Center so it does not appear that we are impacted at this time and our services remain accessible.  However, please be aware that there may be some slower than normal connectivity depending on where you are located.

You may also experience connectivity issues with your upstream provider depending on where you are located and how seriously they are being impacted.

Below is a map of the currently impacted areas

We will continue to monitor the status and will provide updates as we have them

Blog posted 05/02/2017    11:49 AM

Federal Reject Code IND-202 Update (4/26/17) – RESOLVED

4/27/2017 – 11:40am EDT

The issue causing Federal Reject Code IND-202 has been corrected and is now live. For any returns at your site that have been recently rejected for IND-202, please go into each return and resubmit at your earliest convenience.

4/27/2017 – 8:13am EDT

The deploy this morning did not correct the issue with the Vendor Control Number consistently being included in the return submission. Our developers are continuing to investigate. We will provide updates as they become available.

4/26/2017 – 2:48pm EDT

We received reports today (4/26/17) of returns being rejected for the Vendor Control Number not being included in the return submission (Federal Reject Code IND-202). Our developers have identified and corrected the issue to ensure the Vendor Control Number is always being included in the submission. The fix is expected to be pushed tomorrow morning (4/27/17).

On the morning of April 27th, after we confirm the fix is live, we will update this blog post to provide users with the next steps so impacted returns can be resubmitted.

Pro Online: Product Update Alert – 4/26/2017

We will be putting the site in maintenance mode on April 26th at 6:30am EDT for approximately 15-30 minutes to push out a series of updates.

4/26/1:12pm EDT

Items pushed out in today’s update include the following:

  • Form W-2 – When making four (4) entries for Box 14, the 4th entry was not carrying to the PDF generated W-2. This has been corrected.
  • Form W-2 – If in Box 14, you listed an amount as “Retirement (Not in Box 12) – Carry to 8880” it was being included in the calc but the preparer wouldn’t know unless viewing the PDF. Now, the amount from the W-2, Box 14 entry carries into F8880 inside of the program for better on-screen visibility for the users.
  • Zip Code 99623 has been added to the zip code database to auto-fill “Wasilla, Alaska”.
  • F1042-S – Exemption Code “00 – No Exemption” was added in drop down for “Chapter 3 Code” menu.
  • State Production Detail Report – Added columns for E-mail, Address, City, and State.
  • State Summary Report – Fixed issues to now display correct state refund amount on report.
  • Site Detail Report – Added columns for Taxpayer’s D.O.B. and Spouse information in report.
  • Site Production Report – Fixes pushed out to reflect last names correctly.
  • Form 1310 – When selecting “Neither” in Part II and saving the entry then re-entering the form, the “Neither” selection was changing to “B. A court WILL provide….”. This has been corrected to keep the initial selection.
  • Form 8843 – When using the 1040NR program, there was no option to delete Form 8843 if a user mistakenly completed Part II instead of Part III (as an example). Now, a delete option has been added within each sub-menu of Form 8843.
  • IP PIN – Searching for the IP PIN entry has been added to the drop down menu when using Quick File. To locate this option in Quick File, start typing “Identity” and you will see the selection of “Identity Identification PIN” appear in the drop down to add to your Quick File list.
  • Form 8839 – The Child’s name, Identifying Number, and Year of Birth were previously required entries within the Adoption Credit page. Since that information may not all be available to the taxpayer at the time the return is filed, the only required entry is the Year of Birth.

IRS Reject Codes IND-0195, IND-0196, and IND-202 — Updated Information

4:02 PM EDT — The issue causing the below reject codes has been resolved.  You will need to open the return to refresh the e-file.  At this point, you can select Save and Transmit to the IRS from the submission page

3:00 PM EDT — We will be making a change that will allow you to resubmit these returns at 3:15 EDT.  You may see a brief interruption of service depending on what you are doing in the return at this time.  Once we make the change we will send a test submission and update the blog post.

4/20/2017 – 1:43pm EDT

We are receiving reports of a small percentage of returns being rejected by the IRS for Reject Codes IND-0195, 0196, and 202 as outlined below. Our developers are looking into these reject codes and we will update this post once we know more.

TaxSlayer Closed for Easter 4/16/2017

TaxSlayer Support will be closed to observe Easter on Sunday, April 16th, 2017 and will reopen Monday, April 17th at 8am EDT. The weekend hours are below:

  • Friday – April 14th: 8am-12am EDT
  • Saturday – April 15th: 8am-8pm EDT
  • Sunday – April 16th: CLOSED
  • Monday – April 17th: 8am-12am EDT

This closure only impacts customer support access for your sites.

Summary/Print, PDF, and Return Access Issues (RESOLVED)

4/13/2017 – 5:38pm EDT

We are seeing consistent prints at this time and receiving the same reports from the field.  We will continue to monitor through the evening.  Please email support with EFIN and last 4 if you experience additional issues so we can see if the issue is return specific.

4/13/2017 – 4:43pm EDT

The issue with generating a PDF from inside or outside of a return is still present and actively being worked still at this time. We no longer need EFIN’s and last 4 of SSN’s. Thank you for the feedback we have received currently.

4/13/2017 – 4:14pm EDT

A fix was just pushed out to address the issues accessing a return, and/or Summary/Print loading slowly or not at all. At this time, we ask that you access returns previously experiencing the issue to see if they still exist. If they do, please provide the EFIN and last 4 of the Taxpayer’s SSN to our support e-mail. You may still experience slowness or time-outs when opening a PDF from Summary/Print.

4/13/2017 – 3:45pm EDT

We are actively looking into reports of users experiencing issues at their sites where they are unable to open a return from Client List, PDF’s will not render, and/or Summary/Print is slow when loading or is not loading. We will provide updates as they become available.