9/14/23 – The below deployment did not occur this morning. A product deployment for TaxSlayer Pro Online will occur Thursday, September 14th beg
TaxSlayer VITA/TCE Support will be unavailable from 8am to 10am ET on Wednesday, September 13th.
A product deployment for TaxSlayer Pro Online will occur Tuesday, September 12th beginning at 5:00am ET to release the below update(s). Note that depl
Software vendors received the below message from Maine Revenue Services. “As a reminder, Maine is performing an upgrade to our internal software
TaxSlayer offices will be closed on Monday, September 4th. Normal off-season hours will resume on Tuesday, September 5th at 8:00am ET.
8/29/23 – 9:10am ET: Access to e-file should be available at this time. 8/29/23 – 8:15am ET: We’re currently aware of an issue where
Below is the list of carryforward items available with TaxSlayer Pro Online. They are applicable for both Site-to-Site Carryforward and Global Carryfo
The below message was shared to software vendors from the Ohio Department of Taxation. “As shared with our partners previously, Ohio’s Individ
A product deployment for TaxSlayer Pro Online will occur Thursday, August 17th beginning at 5:00am ET to release the below update(s). Note that deploy
Click here to view and download the PDF. The link will launch a BrainShark video with instructions on how to view the PDF’s. Click here to subm
Only TaxSlayer verified Federal and State issues with a potentially broad impact listed FEDERAL ITEMS Issue 257: E-file warning for missing 1095-A sho
A product deployment for TaxSlayer Pro Online will occur Tuesday, August 7th beginning at 5:00am ET to release the below update(s). Note that deployme
The below message was shared with software vendors by the Vermont Department of Revenue. “As some of you may know, the State of Vermont was grea
Online portal available for eligible recipients of the one-time tax rebate who need to update their address or bank information. Taxpayers who are eli
If Prior Year Carryforward is used and anyone in the return had an IP PIN in the prior year and does not have one in the current year, a warning is di
A product deployment for TaxSlayer Pro Online will occur Thursday, July 20th beginning at 5:00am ET to release the below update(s). Note that deployme
TaxSlayer offices will be closed on Tuesday, July 4th. Normal off-season support hours will resume on Wednesday, July 5th.
A product deployment for TaxSlayer Pro Online will occur Thursday, June 29th beginning at 5:00am ET to release the below update(s). Note that deployme
A product deployment for TaxSlayer Pro Online will occur Tuesday, June 27th beginning at 5:00am ET to release the below update(s). Note that deploymen
Vendors received the below messaging from Virginia June 23rd. “Due to a Virginia Tax system issue, taxpayers who e-Filed Virginia Individual tax
A product deployment for TaxSlayer Pro Online will occur Tuesday, June 19th beginning at 5:00am ET to release the below update(s). Note that deploymen
A product deployment for TaxSlayer Pro Online will occur Thursday, June 15th beginning at 5:00am ET to release the below update(s). Note that deployme
6/26/2023 -The recent Minnesota tax legislation increased refunds for the 2022 Homestead Credit Refund (for Homeowners) and Renter’s Property Tax Re
The application is currently generating an error when trying to open existing returns and/or create new returns in all years. We have opened a cri
TaxSlayer offices will be closed on Monday, May 29th for Memorial Day. Normal off-season support hours will resume on Tuesday, May 3oth.
A product deployment for TaxSlayer Pro Online will occur Thursday, May 25th beginning at 5:00am ET to release the below update(s). Note that deploymen
The below announcement was just released by the MN DOR. For additional details, keep reading or CLICK HERE. Direct Tax Rebate Payments One-Time Refund
5/16/23 – This issue has been resolved. A high priority issue has been entered for our development team regarding the issue some sites are exper
A product deployment for TaxSlayer Pro Online will occur Thursday, May 11th beginning at 5:00am ET to release the below update(s). Note that deploymen
A product deployment for TaxSlayer Pro Online will occur Tuesday, May 9th beginning at 5:00am ET to release the below update(s). Note that deployments
A product deployment for TaxSlayer Pro Online will occur Thursday, May 4th beginning at 5:00am ET to release the below update(s). Note that deployment
A product deployment for TaxSlayer Pro Online will occur Tuesday, May 2nd beginning at 5:00am ET to release the below update(s). Note that deployments
CLICK HERE to open a new window to view the PDF. Click on the “Attachments” tab on the left-hand side of the screen to download the Report
A product deployment for TaxSlayer Pro Online will occur Thursday, April 27th beginning at 5:00am ET to release the below update(s). Note that deploym
Industry received two updates today from two state departments concerning acknowledgements. Maine: We are experiencing a delay in processing electroni
A product deployment for TaxSlayer Pro Online will occur Tuesday, April 25th beginning at 5:00am ET to release the below update(s). Note that deployme
On Monday, April 24th, TaxSlayer VITA/TCE support will resume off-season hours of Monday through Friday from 8am-5pm ET. Support will not be available
Software vendors received the below message from GA DOR. “We are experiencing a delay in acknowledgements being sent. Thank you in advance for
A product deployment for TaxSlayer Pro Online will occur Tuesday, April 11th beginning at 5:00am ET to release the below update(s). Note that deployme
VITA/TCE support will be closed on Sunday, April 9th. We will resume normal tax season support hours on Monday, April 10th.
4/11/23 – This is resolved. We are currently experiencing an issue with MI returns that are caught in a calculation loop. If you need to file
A product deployment for TaxSlayer Pro Online will occur Friday, April 7th beginning at 5:00am ET to release the below update(s). Note that deployment
A product deployment for TaxSlayer Pro Online will occur Friday, March 31st beginning at 5:00am ET to release the below update(s). Note that deploymen
4/10/23 – Latest from Utah. “Good afternoon, As of this morning, all submissions received prior to today (4/10) have been acknowledged. Pl
A product deployment for TaxSlayer Pro Online will occur Wednesday, March 29th, beginning at 5:00am ET to release the below update(s). Note that deplo
Which years can you e-file an amended return requesting direct deposit or direct debit? TaxSlayer Pro Online Amended Return requesting DIRECT DEPOSIT:
A product deployment for TaxSlayer Pro Online will occur Monday, March 27th, beginning at 5:00am ET to release the below update(s). Note that deployme
A product deployment for TaxSlayer Pro Online will occur Friday, March 24th, beginning at 5:00am ET to release the below update(s). Note that deployme
Software vendors received the below message from GA DOR yesterday evening. “We are experiencing a delay in acknowledgements being sent. Thank
A product deployment for TaxSlayer Pro Online will occur Wednesday, March 22nd, beginning at 5:00am ET to release the below update(s). Note that deplo
12:49 – This has been resolved. 12:47 – We are aware and actively investigating the error presented when opening a 2022 tax return.
A product deployment for TaxSlayer Pro Online will occur Monday, March 20th, beginning at 5:00am ET to release the below update(s). Note that deployme
A product deployment for TaxSlayer Pro Online will occur Friday, March 17th, beginning at 5:00am ET to release the below update(s). Note that deployme
A product deployment for TaxSlayer Pro Online will occur Wednesday, March 15th, beginning at 5:00am ET to release the below update(s). Note that deplo
A product deployment for TaxSlayer Pro Online will occur Monday, March 13th, beginning at 5:00am ET to release the below update(s). Note that deployme
A product deployment for TaxSlayer Pro Online will occur Friday, March 10th, beginning at 5:00am ET to release the below update(s). Note that deployme
Software vendors received the below message from MO DOR this morning. “Good Morning, Missouri DOR recently issued letters to Missouri taxpayers
A product deployment for TaxSlayer Pro Online will occur Wednesday, March 8th, beginning at 5:00am ET to release the below update(s). Note that deploy
A product deployment for TaxSlayer Pro Online will occur Monday, March 6th, beginning at 5:00am ET to release the below update(s). Note that deploymen
A product deployment for TaxSlayer Pro Online will occur Friday, March 3rd, beginning at 5:00am ET to release the below update(s). Note that deploymen
3/24/2023: This has been resolved. 3/6/2023: We are still receiving reports of sporadic printing issues for NC with estimated payment vouchers added.
A product deployment for TaxSlayer Pro Online will occur Wednesday, March 1st, beginning at 5:00am ET to release the below update(s). Note that deploy
2/28/2023: We have identified a situation where your prior year taxpayers are getting the following message after completing their initial login fro
How does it work in TaxSlayer? Inside the Subtractions from Income menu at the bottom, preparers will answer the below question YES or NO. Based on th
SC-F1040-007: Category: Missing Document | Severity: Reject If Schedule C (Form 1040) Line 33c checkbox ‘OtherClosingInventoryMethodInd’ i
A product deployment for TaxSlayer Pro Online will occur Monday, February 27th, beginning at 5:00am ET to release the below update(s). Note that deplo
A product deployment for TaxSlayer Pro Online will occur Friday, February 24th, beginning at 5:00am ET to release the below update(s). Note that deplo
A product deployment for TaxSlayer Pro Online will occur Thursday, February 23rd, beginning at 5:00am ET to release the below update(s). Note that dep
Software vendors received the below message from New Mexico. Impacted returns can be resubmitted today. We are aware that a number of vendors have not
A product deployment for TaxSlayer Pro Online will occur Wednesday, February 22nd, beginning at 5:00am ET to release the below update(s). Note that de
Software vendors received the below messaging from GA DOR. “FYI – We are experiencing a delay in acknowledgements being sent. Thank you
2/22/23 – this has been resolved. If your site is seeing the below e-file validation showing on the Submission page, you are likely tracking fee
2/22/23 – This is now resolved. Update 2/20/23: The deployment on Friday, February 17th corrected the calculation issue related to Line 5 of the
A product deployment for TaxSlayer Pro Online will occur Monday, February 20th, beginning at 5:00am ET to release the below update(s). Note that deplo
A product deployment for TaxSlayer Pro Online will occur Friday, February 17th, beginning at 5:00am ET to release the below update(s). Note that deplo
2/16/23 – 3:30pm ET: MN has indicated they have corrected the erroneous reject and any impacted MN returns can be resubmitted at this time. We h
We are aware that the site just slowed down. We have opened an emergency ticket
If any CT returns at your site(s) received the below validation error, simply go back into the returns and resubmit from the Submission page. There is
By default the “Mark tax return as complete” stays selected when the return has been IRS Rejected. If your site process is to remove the
A product deployment for TaxSlayer Pro Online will occur Wednesday, February 15th, beginning at 5:00am ET to release the below update(s). Note that de
We just wanted to share a quick reminder about state PDF’s when they display the “Do Not Mail” watermark (shown below) and what that
Software Developers, A few of you have reached out about the state winnings info (box 14) being blank on the W2G for a few different gambling entities
This is a reject code we are seeing come into support related to tax returns with a Schedule C. “Reject Code: SC-F1040-007 | Category: Missing D
A product deployment for TaxSlayer Pro Online will occur Monday, February 13th, beginning at 5:00am ET to release the below update(s). Note that deplo
February 11th Update IRS issues guidance on state tax payments to help taxpayers IR-2023-23, Feb. 10, 2023 WASHINGTON — The Internal Revenue Service
Impacted AZ returns with the below reject can be resubmitted at this time. AZ Reject Code 991 – 140PTC reject. AZ is updating their system for t
A product deployment for TaxSlayer Pro Online will occur Friday, February 10th, beginning at 5:00am ET to release the below update(s). Note that deplo
A product deployment for TaxSlayer Pro Online will occur Wednesday, February 8th, beginning at 5:00am ET to release the below update(s). Note that dep
A product deployment for TaxSlayer Pro Online will occur Monday, February 6th, beginning at 5:00am ET to release the below update(s). Note that deploy
A product deployment for TaxSlayer Pro Online will occur Friday, February 3rd, beginning at 5:00am ET to release the below update(s). Note that deploy
With the deployment this morning (February 1st), we delivered an update to the e-file pages where the Preparer Phone Number and E-mail on the right ha
A product deployment for TaxSlayer Pro Online will occur Wednesday, February 1st, beginning at 5:00am ET to release the below update(s). Note that dep
We received messages from a couple state departments indicating they have received paper returns where the SSN’s were masked/truncated. If a tax
Scenario: When I look at the assigned questions under Configuration>>Question Templates I see duplicate questions. Reasons: At some point the G
How do I identify returns I may need to send as “state only” Rejected state returns are listed in your Rejected Clients list located on th
Software vendors received the below message from AL this morning (1/30/23). If you have any impacted returns do not resubmit until this post has been
If you are reading this post from your e-mail inbox, CONGRATULATIONS! You are a subscriber of the TaxSlayer VITA/TCE Blog! If you happened to visit ou
A product deployment for TaxSlayer Pro Online will occur Friday, January 27th, beginning at 5:00am ET to release the below update(s). Note that deploy
1/25/2023 – LA returns can now be electronically filed at this time. If your site previously received a LA Reject for “vendor not approved
E-filing prior year returns is now live. The IRS allows the current + 2 prior years for electronic file. For this filing season, this means 2022, 2021
Send State Only has been activated. Remember, you must select an e-file option for the Federal Return Type. You must transmit state only returns fro
OH recently experienced an issue where they issued Reject Code OH-IT1040-136 in error. If your site has any OH returns with this reject code they can
1/26/2023 – Update from CT: The issue that Connecticut was experiencing with our Individual Income Tax Gateway erroneously rejecting 2022 Indivi
Recommended method: Email because 90% of the time we need to conduct research that is taxpayer specific. However, we do provide support to the sit
A product deployment for TaxSlayer Pro Online will occur Wednesday, January 25th, beginning at 5:00am ET to release the below update(s). Note that dep
1/24/2023 – 12:33pm ET: This has been resolved. We are aware that Louisiana is the only state available. We are working to make the other stat
1/24/2023 – 9:57am ET: This has been resolved. 1/24/2023 – 9:50am ET: We are aware and actively investigating an issue in 2022 where the c
Update from NY: 1/31/2023 We would like to follow up on when the fix for the R0123 reject is expected to take place. We are looking to get this implem
We have turned on the ability to electronically file current year returns. We strongly recommend you open and review each return prior to sending it e
9:58am ET – This has been resolved. 9:40am ET – We are aware of an issue when attempting to make entries in the state area of the W-2. Our
1/23/2023 10:45am ET: This has now been resolved. We wanted to make you aware of an issue that will impact, as of this morning (1/23/2023), returns wi
A product deployment for TaxSlayer Pro Online will occur Monday, January 23rd, beginning at 5:00am ET to release the below update(s). Note that deploy
North Carolina Department of Revenue issued the below update to software vendors and on the NC DOR website. Updates specific to individual income tax
Friday, January 20th 4:05 PM: 28 additional returns were received that did not get sent during Controlled Launch. These returns will have a status
A product deployment for TaxSlayer Pro Online will occur on Friday, January 20th, beginning at 5:00am ET to release the below update(s). Note that dep
A product deployment for TaxSlayer Pro Online will occur on Wednesday, January 18th, beginning at 5:00am ET to release the below update(s). Note that
THE IMAGES IN THIS POST ARE SCREENSHOTS AND CANNOT BE CLICKED We have implemented a new system for sending out VITA/TCE email notifications. Effecti
This item in Office setup was removed after we created and published our training materials. It is no longer needed due to the change made to the e-
Keep in mind, that these are considered live returns and will show in your reports and counts. If you are having your volunteers complete practice r
You can now send your taxpayer their Customer Portal link from the Personal Information Page. The option will appear once you enter their email addr
The site will be placed in maintenance on Monday, January 16th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
The site will be placed in maintenance on Friday, January 13th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
When will Start New Return be available at the site level? Live Will all calculations be final by the 16th? No, we are still waiting on final instruct
The site will be placed in maintenance on Wednesday, January 11th, beginning at 5:00am ET to release the below update(s). Note that deployments may ta
We have added the following definition to Security Manager “Allow entry into Accepted Returns”. It is enabled by default for all of the
The site will be placed in maintenance on Friday, January 6th, beginning at 5:00am ET to release the below update(s). Note that deployments may take u
Ad Hoc Site Scenario: Site has a “main” site and also has one or more “ad hoc” site . The main site has an EFIN and SIDN (Snnnnnnn01) Ad Hoc s
To review the current list of Security Templates and their definitions delivered to each site, click here.
1/4/2023: The following practice exercises have been updated in the 2022 application and uploaded to Section 6 of the Practice Lab. Practice Exercise
The site will be placed in maintenance on Wednesday, January 4th, beginning at 5:00am ET to release the below update(s). Note that deployments may tak
1/2/2023 – Roughly nineteen (19) State Returns are now live! Please note the information posted below when reviewing the initial state applicati
In light of recent updates regarding Form 1099-K, the IRS released an updated Fact Sheet. Click Here to view it.
The site will be placed in maintenance on Thursday, December 29th, beginning at 5:00am ET to release the below update(s). Note that deployments may ta
TaxSlayer offices will be closed on Friday, December 30th and will reopen on Monday, January 2nd at 8:00am ET.
TaxSlayer offices will be closed starting Friday, December 23rd and will reopen on Tuesday, December 27th.
The site will be placed in maintenance on Thursday, December 22nd, beginning at 5:00am ET to release the below update(s). Note that deployments may ta
The site will be placed in maintenance on Tuesday, December 20th, beginning at 5:00am ET to release the below update(s). Note that deployments may tak
1/19/2023 – At this point, all major 2022 tax law updates should be incorporated into the software. If you see anything missing, please contact
VITA/TCE chat is currently unavailable. E-mail (support@vita.taxslayerpro.com) and phone (1-800-421-6346) is available.
Your ideas and suggestions are important to us. The VITA/TCE Suggestion Box is designed for you to give us your feedback and ideas that will assist yo
The site will be placed in maintenance on Tuesday, December 13th, beginning at 5:00am ET to release the below update(s). Note that deployments may tak
For any assistance needed with the IRS Link and Learn Certification platform, volunteers/sites should contact your SPEC Relationship Manager. The L&am
The 2022 OnDemand TaxSlayer Enhancement webinar for the 2023 Filing Season is now available. A direct link is available below and is also accessible u
The site will be placed in maintenance on Thursday, December 8th, beginning at 5:00am ET to release the below update(s). Note that deployments may tak
The site will be placed in maintenance on Tuesday, December 6th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
Purpose Volunteers should use caution when completing their certification tests using the Practice Lab. Identified Issues The Practice Lab has not yet
TaxSlayer offices will close on Friday, December 2nd at 3pm ET for a company event. Normal off-season hours will resume on Monday, December 5th at 8am
We are processing our first set of orders from the IRS. Below is what you can expect: Returning Sites The email address submitted with the order will
The 2022 OnDemand Return Preparation Part II webinar for the 2023 Filing Season is now available. A direct link is available below and is also accessi
The 2022 OnDemand Return Preparation Part I webinar for the 2023 Filing Season is now available. A direct link is available below and is also accessib
Some taxpayers are eligible for more than one filing status. As they get ready for the upcoming filing season, taxpayers should carefully review their
All electronic files need to be submitted to TaxSlayer by 9:00 PM EST on Saturday, November 26, 2022 Shutdown begins on Saturday, November 26,
TaxSlayer offices will close beginning Wednesday, November 23rd at 12:00pm ET through Friday, November 25th. Normal off-season hours will resume on Mo
The 2022 Site Administration OnDemand webinar for the 2023 Filing Season are now available. The direct link is available below and also accessible und
TaxSlayer offices (including support) will close November 17th for a company Thanksgiving event. Normal off-season hours will resume November 18th.
The 2022 Desktop/Contingency Software OnDemand webinar for the 2023 Filing Season are now available. The direct link is available below and also acces
TaxSlayer VITA/TCE support will be unavailable on Wednesday, November 16th from 12:45pm – 2:15pm ET.
New for 2022 Configuration: You can now designate a tax year for your custom questions. All existing questions default to all years. If you do n
Practice Lab 2022 is now available for use. Please keep in mind that the Practice Lab will be updated twice a week as we receive finalized forms and i
The site will be placed in maintenance on Tuesday, November 8th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
The site will be placed in maintenance on Tuesday, November 8th , beginning at 5:00am ET to release the below update(s). Note that deployments may tak
The 2021 Kiosk URL’s expired after October 31st. The links will no longer offer free tax prep to the taxpayers nor offer access to prior year re
VITA/TCE support will be closed on Wednesday, November 2nd from 8:00am to 10:00am ET.
The site will be placed in maintenance on Tuesday, November 1st, beginning at 5:00am ET to release the below update(s). Note that deployments may take
The site will be placed in maintenance on Tuesday, October 25th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
Software vendors received the below messaging from MA DOR. “Massachusetts will not be issuing MeF acknowledgements for a limited time period sta
The VITA/TCE Kiosk links are currently not being routed to the correct page. We have opened an emergency ticket to get this resolved.
TaxSlayer VITA/TCE support will close on Wednesday, October 5th at 12:00pm EST. Normal off-season hours will resume on Thursday, October 6th.
TaxSlayer VITA/TCE will be available for normal off-season support hours on Friday, September 30th. At this time, we do not anticipate any support int
We are currently rendering an error when selecting “Practice Lab” from the VITA/TCE springboard. We have entered an emergency ticket to
We are aware that notification emails are not being received for those that signed up with their email addresses. We are working to resolve this.
The volunteer that prepared the return and the volunteers who can see all returns will see a notification when the taxpayer and/or spouse has signed t
The following enhancement has been delivered to TaxSlayer 2021. You can now enter the taxpayer/spouse email address in the personal information sect
The site will be placed in maintenance on Tuesday, September 20th, beginning at 5:00am ET to release the below update(s). Note that deployments may ta
The site will be placed in maintenance on Thursday, September 15th, beginning at 5:00am ET to release the below update(s). Note that deployments may t
The site will be placed in maintenance on Tuesday, September 13th, beginning at 5:00am ET to release the below update(s). Note that deployments may ta
This is a reminder that TaxSlayer 2016 will be retired when we roll out TaxSlayer 2022 in early to mid-November. At that time, you will no longer ha
TaxSlayer offices will be closed on Monday, September 5th for Labor Day. Normal off-season support hours will resume on Tuesday, September 6th at 8am
The site will be placed in maintenance on Thursday, September 1st, beginning at 5:00am ET to release the below update(s). Note that deployments may ta
The site will be placed in maintenance on Tuesday, August 30th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
Software vendors received the below message from CT Department of Revenue. From 9/1 – 9/12 no acks will be received, however, e-files can still
The site will be placed in maintenance on Thursday, August 11th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
8/15/22 (11:45am ET) – 2020 prints have been restored. Please reach out to support if you experience any issues. 8/15/22 (8:00am ET) – We
VITA/TCE customer support will close at 2:30pm ET on Monday, August 8th. Normal off-season support hours will resume on Tuesday at 8:00am ET.
The site will be placed in maintenance on Thursday, August 4th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
The site will be placed in maintenance on Thursday, July 21st, beginning at 5:00am ET to release the below update(s). Note that deployments may take u
TaxSlayer offices will be closed on Monday, July 4th for, well, the Fourth of July. Normal off-season support hours will resume on Tuesday, July 5th.
The VITA/TCE support team will be unavailable until 9:30 am on Wednesday, June 8th for training
Software vendors received the below messaging from Pennsylvania. “MeF was shut down on the PA side on Thursday, May 26th due to an expired secur
The site will be placed in maintenance on Thursday, May 26th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up
The site will be placed in maintenance on Tuesday, May 10th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up
We have sporadic reports of sites receiving an error message that states: TEMPORARILY UNAVAILABLE with a refresh button. Error Details: WEB SERVER
Update: We delivered a solution for this. You will need to resend any returns that were rejected for one or both of the above codes. This reject
On Friday, May 6th at 5:00am ET, planned off-season maintenance will take place in the VITA environment. Expected downtime is less than 10 minutes.
Update: This has been resolved. You may experience a bit of slowness when you open the first return. _____________________________________________
The site will be placed in maintenance on Thursday, May 5th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up
The site will be placed in maintenance on Tuesday, May 3rd, beginning at 5:00am ET to release the below update(s). Note that deployments may take up t
We are aware of an issue where Form 8888 in e-file, is requiring the entry of more than 1 bank account. Until this issue is resolved, go into Configur
VITA/TCE partners and volunteers, I want to take this opportunity to send my heartfelt thanks for another successful filing season. This filing season
The site will be placed in maintenance on Tuesday, April 26th, beginning at 5:00am ET to release the below update(s). Note that deployments may take u
Now that tax season has come and gone, our support hours have shifted to off-season hours. TaxSlayer VITA/TCE support is now available Monday –
The site will be placed in maintenance on Thursday, April 21st, beginning at 5:00am ET to release the below update(s). Note that deployments may take
The site will be placed in maintenance on Tuesday, April 19th, beginning at 5:00am ET to release the below update(s). Note that deployments may take u
TaxSlayer offices will be closed on Sunday, April 17th for Easter. Customer support will reopen on Monday, April 18th at 8am ET.
Software vendors received the below message from CA FTB this morning. “Greetings, The State of California, Franchise Tax Board’s e-file progra
With the upcoming filing deadline of April 18th, we wanted to provide a quick guide to adding then e-filing an Application for Extension in case any o
The site will be placed in maintenance on Wednesday, April 13th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
4/12/22 Any outstanding 2020 acks should be returning over the next 24 hours. We are aware many sites are waiting on acknowledgements from 2020 Federa
The site will be placed in maintenance on Monday, April 11th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up
The site will be placed in maintenance on Friday, April 8th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up
The site will be placed in maintenance on Wednesday, April 6th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
The site will be placed in maintenance on Friday, April 1st, beginning at 5:00am ET to release the below update(s). Note that deployments may take up
The site will be placed in maintenance on Wednesday, March 30th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
The site will be placed in maintenance on Monday, March 28th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up
The site will be placed in maintenance on Friday, March 25th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up
We are aware of the user interface display issue and currently investigating.
We have a high priority issue opened (Issue 7035) with development to correct the issue where the phone number entry in Basic Information for 2018 and
Full Press Release from the Office of Governor Kay Ivey – Click Here This is referring to the Federal American Rescue Plan Act (ARPA) and the im
The site will be placed in maintenance on Wednesday, March 23rd, beginning at 5:00am ET to release the below update(s). Note that deployments may take
The site will be placed in maintenance on Monday, March 21st, beginning at 5:00am ET to release the below update(s). Note that deployments may take up
The site will be placed in maintenance on Friday, March 18th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up
The site will be placed in maintenance on Wednesday, March 16th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
We delivered a new Customer Portal Management report that will help you more easily identify which of your taxpayers have been sent a customer portal
The site will be placed in maintenance on Monday, March 14th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up
3/12/22 Software vendors received the below update from MO regarding Direct Debit payments. “I wanted to provide a quick update on the status of
The site will be placed in maintenance on Friday, March 11th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up
The site will be placed in maintenance on Wednesday, March 9th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
The site will be placed in maintenance on Monday, March 7th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up
3/4/2022 – If you have a rejected Federal return at your site specific to missing Form 8962 or a binary statement not attached, you can now resu
Impacted 2020 NC returns can be resubmitted. Software vendors received the below message from NC DOR regarding a reject potentially impacting 2020 NC
The site will be placed in maintenance on Friday, March 4th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up
12:59pm ET – The fix for California is actively being deployed. During the next hour or so, you may experience slowness while inside the program
The site will be placed in maintenance on Wednesday, March 2nd, beginning at 5:00am ET to release the below update(s). Note that deployments may take
Inside This Issue: Quality Oversight Reviews Purpose: The Quality Site Requirements (QSRs) were developed to ensure VITA/TCE sites have consistent gui
Update from NC DOR – 3/1/2022 NCDOR is proud to announce that our MeF system for IIT is now open for eFile. Although we are open, please note th
3/1/22 – To accurately report the NY Excluded Workers Fund (EWF) payments reported on 1099-G, Box 6, it is a two-step process. Visit the “
The Georgia Department of Revenue issued the below communication to software vendors. The update is already live in the software. Note: Impacted GA re
Status: We experienced approximately 3 minutes where users were getting errors accessing and/or saving while in TaxSlayer Pro Online. This has bee
2:43p ET – This has been resolved. We are currently experiencing an unexpected error when you navigate to Tools>>Client Status from the cl
The site will be placed in maintenance on Monday, February 28th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
You can filter your returns created on today to determine which returns you need to open and select the state e-file. Enter Today’s date for the
Update: This has been resolved. If your taxpayer still sees an error, they will most likely need to delete their cache Update: We are going roll
2/28/22 – Impacted MT returns can be resubmitted. If your site has a MT return with any of the listed reject codes in the blog title, the fix is
The site will be placed in maintenance on Friday, February 25th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
This post is to help clarify how to report a subtraction from North Carolina income for applicable military retirement benefits. There are two input f
5:44pm ET – The issue has been resolved. 5:35pm ET – Our phone servicer provider is currently experiencing an issue with receiving inbound
The site will be placed in maintenance on Wednesday, February 23rd, beginning at 5:00am ET to release the below update(s). Note that deployments may t
If you get questions from your taxpayers regarding the following message in the Filing Status Wizard, please tell them to ignore and click continue.
You can now electronically file your 1040X returns. (1) Complete the 2021 Amended Return (2) Navigate to the efile section and you will see the follow
The site will be placed in maintenance on Monday, February 21st, beginning at 5:00am ET to release the below update(s). Note that deployments may take
The site will be placed in maintenance on Friday, February 18th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
Update: We are in final internal testing of the 1040X flow. You may see glimpses of the new flow, but the front end is not connected to the e-file p
2/18/22 – This has been corrected with this mornings deployment. After yesterday’s deployment (roughly 6am ET), an update was introduced t
We are getting reports of slowness in printing or sporadic time outs when printing inside or outside of a return. We are currently investigating
The site will be placed in maintenance on Wednesday, February 16th, beginning at 5:00am ET to release the below update(s). Note that deployments may t
The below highlighted checkbox in E-file under “Optional Questions” should not be marked for VITA/TCE returns, even if you are preparing y
Purpose: This VTA is to inform partners that taxpayers should bring Letter 6419, 2021 Total Advance Child Tax Credit (AdvCTC) Payments, and Letter 647
We are getting reports of slowness in printing or sporadic time outs when printing inside or outside of a return. We are currently investigating
Issue 6721 has been opened to review a page validation occurring when attempting to click “Save & Exit” on the Submission page of e-fi
TaxSlayer Pro Online recently updated the barcode that displays on the PDF of the D-400 (NC main form). If your site will be paper filing a North Caro
Currently the number of tax returns listed at your site for 2021 is displaying the number for 2020 (Issue 6582)
The site will be placed in maintenance on Saturday, February 12th, beginning at 5:00am ET to release the below update(s). Note that deployments may ta
We are aware of the unexpected error message received when accessing the Car and Truck Expenses menu within the Schedule C (Issue 6691). The fix is sc
The site will be placed in maintenance on Friday, February 11th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
New for TY2021, the IRS adjusted the age requirement for a taxpayer with no qualifying child when determining EITC eligibility as it relates to studen
There are two different entry points for Form 8915-F within the 2021 TaxSlayer Pro Online software. Depending on what you are trying to report will de
Software vendors received the below messaging from the Ohio Department of Taxation. “The Ohio Department of Taxation would like to communicate t
The site will be placed in maintenance on Wednesday, February 9th, beginning at 5:00am ET to release the below update(s). Note that deployments may ta
The following corrections to the e-file section have been pushed to production Questions are now displaying in alphabetical order. The questions wil
From the IRS: “Business Rule F8379-021 is erroneously rejecting returns due to an incorrect element name in the business rule. Please refrain fr
If your site filed a NC return and it is rejected with Reject Code X0000-005, we will resubmit impacted returns by the end of this week. No action is
The site will be placed in maintenance on Monday, February 7th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
2/8/2022 – This is now resolved. We are aware of an issue where users are getting a validation message indicating a required selection is needed
Required Return Tags The users will now see the message associated with returns tags not being selected if they are required in office setup &n
New for TY2021, the IRS expanded EITC to age 18 for taxpayers that meet certain qualifications as outlined on page 17 of Publication 596. “If
The site will be placed in maintenance on Friday, February 4th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
2/3/2022 – 4:09pm ET: Chat is now back available. 2/3/2022 – 4:00pm ET: We are currently looking into why the “Chat” option is
This reject occurs when we do not have the site listed with an order for TY2020 so we cannot insert the appropriate Vendor Control Number into the e-f
Just a reminder that we have added the ability to collapse the right panel while you are working in the efile section if the screen is visible to the
Scenario: I have completed the e-file section and I receive the red error banner with no explanation when trying to Save & Exit or Transmit the
EVERY email you submit to VITA/TCE support should include at least one of the following EFIN -or- SIDN Last 4 of the TP SSN (if reason for contact is
The site will be placed in maintenance on Thursday, February 3rd, beginning at 5:00am ET to release the below update(s). Note that deployments may tak
Customer Portal signatures will only be displayed on the state equivalent e-file forms 8879/8453 if the state supports a digital signature. Note: Th
We are getting several inquiries on the purpose of the signature areas on the Submission Page; What is the purpose of the Taxpayer Signature block? It
If you are a volunteer for a site and your username is marked as “Inactive” when you attempt to login, you MUST contact your site administ
The redesign of the e-file section has caused some confusion over when to use the security template option of “Do not Force Return Review”
Scenario: I sent my taxpayer a customer portal link via text only (did not enter an email address) Problem: The taxpayer cannot register their por
We currently have an issue reported where if the following happens, the signatures are no longer being displayed on the return The taxpayer changes th
The site will be placed in maintenance on Monday, January 31st, beginning at 5:00am ET to release the below update(s). Note that deployments may take
This has been resolved as of 2/1/2022. Scenario: I have transmitted efiles for 2020 and 2019 and they are still in Transmitted Status Resolution:
Scenario: I upload a PDF to scanned documents and I do not have the option for “Add to Customer Portal” Solution: The taxpayer needs t
Scenario: You selected Send Document from the Submission page and received the Failed to Send Document Message box Solution: The taxpayer has not
Scenario: I do not see a PDF after the completion of the green progress bar Solution: The PDF will open in a new tab. Look for the browser messa
Current year 1040, 1040NR, 1040PR = On Current year 1040X = ETA week of 2/6 Current year State Only = 1/31 2020 1040, 1040NR, 1040PR, 1040X and Stat
Software vendors received the below messaging from Arizona. No acks will be returned until Monday morning after 8am MST. “Arizona’s MeF Pr
The site will be placed in maintenance on Friday, January 28th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
You will see the signatures displayed on the Submission page once they have been signed. You can then print the return from any print op
E-filing prior year returns is now live. The IRS allows the current + 2 prior years for electronic file. For this filing season, this means 2021, 2020
The site will be placed in maintenance on Wednesday, January 26th, beginning at 5:00am ET to release the below update(s). Note that deployments may ta
If you are contacting us about something specific to your site via email or chat, please include the following EFIN (it is OK to send this to us) SIDN
A deployment is scheduled for 3:45pm ET to release the below updates. This will not impact access to the program. CUSTOMER PORTAL Backend update to co
F1040-065-04: At least one of the following must have a non-zero value on Form 1040: ‘TotalIncomeAmt’ or ‘AdjustedGrossIncomeAmtR
Scenario: The drivers license is supposed to be optional for my state, but the efile section is requiring it IF i select the drivers license page vi
Scenario: The return has been marked as paper, but the transmit return option is enabled Note: Selecting it does not transmit the return, it displ
If your site is utilizing the Fees feature to track fees saved to the taxpayer, you will notice this information in a couple of new places this year.
The site will be placed in maintenance on Monday, January 24th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
Update: We have turned on current year e-file. We will not be turning on “Send state only” or prior years until later this week.
The site will be placed in maintenance on Friday, January 21st, beginning at 5:00am ET to release the below update(s). Note that deployments may take
Scenario: You navigate to the submission page and the “Send documents” option is not enabled It should not be if the taxpayer has not comp
Scenario: I selected a print set and selected Print, but nothing happens other than the green bar telling me it is preparing the print Solution: W
Scenario: There is an $18 fee being displayed on the right panel in e-file This is just a display issue, it DOES NOT impact the return. This is a
Preparer’s uploading documents to scanned documents inside the application Must be a PDF Cannot use a period (.) in the file name kim.my.file.pd
VITA/TCE sites that prepared tax returns prior to January 24, 2022 will need to open the returns prior to transmitting to TaxSlayer. This will ensur
We delivered the following enhancements to Customer Portal Removed the preparer email address from the Customer Portal link email Preparers that have
Question: What email address should I use to setup the customer portal for a MFJ return? Answer: It doesn’t matter which one you choose. C
The site will be placed in maintenance on Wednesday, January 19th, beginning at 5:00am ET to release the below update(s). Note that deployments may ta
Update: You can now send correctly formatted portal links from any access point from within the return. Reminder: You can resend the link if the
We are scheduled to turn on Start New Return at the site level on Tuesday, January 18th. Keep in mind, that these are considered live returns and will
The site will be placed in maintenance on Friday, January 14th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
1/14/22 – The Phase I rollout consists of adding F8915-F menu to the program and implementation of carryforward from a prior year 8915-E (not vi
This post is for non AARP Tax-Aide sites that have requested either a MSA or Relational Group during the ordering process. Multi-Site Group (MSA) =
The site will be placed in maintenance on Wednesday, January 13th, beginning at 5:00am ET to release the below update(s). Note that deployments may ta
Statement from the TN Department of Revenue regarding their Hall Income Tax. “Hall Income tax was repealed for tax periods that begin on January
WASHINGTON − The Internal Revenue Service announced that the nation’s tax season will start on Monday, Jan. 24, 2022, when the tax agency will
We will be enabling Start New Return on Tuesday, January 18th. This will allow sites that are opening to begin the process of preparing returns. K
The site will be placed in maintenance on Monday, January 10th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
The site will be placed in maintenance on Friday, January 7th, beginning at 5:00am ET to release the below update(s). Note that deployments may take u
Update 1/6/2022: The Puerto Rico practice exercises are now updated and available under Section 6 of the Practice Lab. Update 12/29/2021: Practice Exe
The site will be placed in maintenance on Wednesday, January 5th, beginning at 5:00am ET to release the below update(s). Note that deployments may tak
1/3/2022 – Roughly twenty one (21) State Returns are now live! Please note the information posted below when reviewing the initial state applica
Phase I of the 1040 View on Summary/Print has been updated to 2021. Development is aware various display issues remain and are actively working them.
TaxSlayer VITA/TCE customer support will be unavailable beginning Thursday, December 30th at 3:00pm ET. Tax season support hours will begin on Monday,
The site will be placed in maintenance on Wednesday, December 29th, beginning at 5:00am ET to release the below update(s). Note that deployments may t
TaxSlayer offices will be closed on Friday, December 24th and Monday, December 27th. Normal support hours will resume on Tuesday, December 28th. We ho
We have split the 2021 (2022 Filing Season) Enhancement webinar into three parts. Using the links below, you can now choose to view specific sections
12/16/21: The new e-file is now available in the 2021 Practice Lab We are super excited to announce our initial launch of the new e-file section on We
TaxSlayer VITA/TCE support will close at 3:00pm on Friday, December 3rd. Normal support hours will resume on Monday, December 6th at 8:00am ET.
The site will be placed in maintenance on Tuesday, November 30th, beginning at 5:00am ET to release the below update(s). Note that deployments may tak
Scenario: An existing TaxSlayer Pro Online site from 2020 now has a new Site Admin for 2021 Question: How does the new site admin gain access to the s
TaxSlayer offices will be closed beginning Wednesday, November 24th at 12:00pm ET and will not reopen until Monday, November 29th. Normal support hour
The site will be placed in maintenance on Tuesday, November 23rd, beginning at 5:00am ET to release the below update(s). Note that deployments may tak
UPDATE 11/24/21 All impacted transmissions from 11/17 have been resent and accepted. The IRS MeF (Modernized Electronic Filing) team issued the below
VITA/TCE Support will be closed on Thursday, November 18th from 10:30am – 5:00pm ET. Normal off-season hours will resume on November 19th.
The site will be placed in maintenance on Tuesday, November 16th, beginning at 5:00am ET to release the below update(s). Note that deployments may tak
Shutdown begins on Saturday, November 20, 2021, at 11:59 p.m. Eastern time, to prepare the system for the upcoming Tax Year 2021 Filing Season. Import
We are excited to begin introducing changes to the e-file section of the application. These changes are designed to increase efficiency and to produ
Update: 8:37 am: Practice Lab 2021 is now live. Please keep in mind that we will be updating the PL with 2021 tax calculations as final forms an
VITA/TCE Support will be closed on Thursday, November 4th from 8:00am – 9:30am ET.
We are excited to begin introducing changes to the e-file section of the application. These changes are designed to increase efficiency and to produce
We are excited to begin introducing changes to the e-file section of the application. These changes are designed to increase efficiency and to produ
We are excited to begin introducing changes to the e-file section of the application. These changes are designed to increase efficiency and to produ
We are excited to begin introducing changes to the e-file section of the application. These changes are designed to increase efficiency and to produ
Happy Halloween!!! November is right around the corner and we are super excited for the beginning of a new tax season. What’s around the corne
We are excited to begin introducing changes to the e-file section of the application. These changes are designed to increase efficiency and to produ
We are excited to begin introducing changes to the e-file section of the application. These changes are designed to increase efficiency and to produ
The URLs expired after October 21st. The links will no longer offer free tax prep to the taxpayers nor offer access to prior year return(s). In the
VITA/TCE Support will be closed on Thursday, October 28th from 12:00p-5:00pm ET. Normal off-season hours will resume on October 29th.
We are excited to begin introducing changes to the e-file section of the application. These changes are designed to increase efficiency and to produ
We are excited to begin introducing changes to the e-file section of the application. These changes are designed to increase efficiency and to produ
We are excited to begin introducing changes to the e-file section of the application. These changes are designed to increase efficiency and to produ
We are excited to begin introducing changes to the e-file section of the application. These changes are designed to increase efficiency and to produ
We are excited to begin introducing changes to the e-file section of the application. These changes are designed to increase efficiency and to produ
We are excited to begin introducing changes to the e-file section of the application. These changes are designed to increase efficiency and to produ
We are excited to begin introducing changes to the e-file section of the application. These changes are designed to increase efficiency and to produ
We are excited to begin introducing changes to the e-file section of the application. These changes are designed to increase efficiency and to produ
We are excited to begin introducing changes to the e-file section of the application. These changes are designed to increase efficiency and to produce
We are excited to begin introducing changes to the e-file section of the application. These changes are designed to increase efficiency and to produ
We are excited to begin introducing changes to the e-file section of the application. These changes are designed to increase efficiency and to produ
We are excited to begin introducing changes to the e-file section of the application for the upcoming filing season. These changes are designed to i
Q: How long can a Taxpayer access their tax documents in their Customer Portal account? A: Current year return access is available through November of
10/8/21 NY returns can now be e-filed. Any previously rejected NY returns for R0170 can be resubmitted as well. 10/5/21 Due to an issue with NY return
The mini-guide and video for the Customer Portal is now Available on the blog. These are not available in the Practice Lab at this time. Click Here fo
The taxpayer is allowed to upload the following file types to their secured customer portal pdf png jpg tif doc docx xls xlsx The size limitation is a
The site will be placed in maintenance on Thursday, September 16th, beginning at 5:00am ET to release the below update(s). Note that deployments may t
The site will be placed in maintenance on Thursday, September 9th, beginning at 5:00am ET to release the below update(s). Note that deployments may ta
We are currently experiencing technical challenges with our phone system. This impacts our ability to take inbound calls and chats. You can contin
Software vendors received the below message from the Illinois Department of Revenue. “The Illinois Department of Revenue will be implementing a
Drum roll please…….it is finally coming to a Pro Online application near you. You will be able to enter the Taxpayer/Spouse e-mail address
Below is a recent announcement from the Arizona Department of Revenue. Click Here for the complete statement (also posted below). “Federal legis
The volunteer will have two options for sending the link to the taxpayer Send the link to the taxpayer via email (The goal is to pull this from the re
There will be three access points available to all users that have been granted access to use the customer portal feature after completing the Basic I
Click here to submit a suggestion We are working through the suggestions you submitted to us during the season. We encourage you to continue to send u
Can another preparer complete the chat or only the preparer who started the chat? Another preparer cannot complete the chat but if the have an active
Will the tax preparer get notified if a client uploads a document to the customer portal? No, but if you have sent the link , the site can establish p
Will training be available for us to train our volunteers? Yes. we will be creating a mini guide and a training video that is specific to how to use
Q: What happens if the preparer is in a return and a chat comes in? A: When the preparer closes the return, they will see the chat notification th
For consistency purposes, Craig and I have conformed and will use the proper feature name: Customer Portal This is how it is referenced in the appli
The security templates assigned by TaxSlayer will have the customer portal options enabled. If you are a site that creates custom security templates
On Monday, August 2nd, customer support will be unavailable from 8:30a-9:45p ET so all employees can attend a company meeting.
The taxpayer that has an established client portal will be able to upload the following types of files (max of 5 meg per file) and a total of 25 meg o
Customer Portal is a new to VITA/TCE feature that will be available for all Pro Online sites beginning with TaxSlayer 2021. This is a feature that h
We are super excited to announce that all TaxSlayer Pro Online sites will have access to the Scanned Document feature. Access will be controlled at th
The site is currently experiencing connection issues: Our IT team is currently working to resolve the issue. This site can’t be reached vita.taxsl
7/13/21 – 8:32am ET All issues have been resolved at this time. If you notice any issues, please contact VITA/TCE Support. 7/13/21 – 8:22a
Update 8:44 am: If you receive the error that the calculations are not available when opening a return in TaxSlayer 2020, close the return and open
In observance of the Fourth of July, TaxSlayer offices will be closed on Monday, July 5th. Normal off-season hours will resume on Tuesday, July 6th at
The site will be placed in maintenance on Thursday, July 1st, beginning at 5:00am ET to release the below update(s). Note that deployments may take up
The Nebraska Department of Revenue released a statement today regarding the treatment of returns impacted by the American Rescue Plan Act (ARPA), spec
The site will be placed in maintenance on Tuesday, June 29th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up
6/28/21 – 10:01am ET The issues reported below have been resolved. Please reach out to support if you continue to see any oddities. 6/28/21 R
We are currently investigating why 2018 PDF’s are not generating at this time.
6/22/21 – 2:12pm ET We are no longer seeing or hearing reports of issues accessing the state programs. 6/22/21 – 8:03am ET We are continui
The site will be placed in maintenance on Thursday, June 17th, beginning at 5:00am ET to release the below update(s). Note that deployments may take u
Update: 6/10/21 Maryland is now able to accept returns impacted by Reject Codes Form 502-01730-020 and Form 502-01730-012. Impacted returns can now be
The site will be placed in maintenance on Thursday, June 10th, beginning at 5:00am ET to release the below update(s). Note that deployments may take u
The site will be placed in maintenance on Tuesday, June 8th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up
For the most up to date mailing addresses published by the IRS, be sure to visit IRS.gov or Click Here. The IRS recently updated mailing addresses for
The site will be placed in maintenance on Thursday, June 3rd, beginning at 5:00am ET to release the below update(s). Note that deployments may take up
Issued on May 26th, South Carolina has adopted the Federal suspension of tax on a portion of unemployment compensation for tax year 2020. The latest u
VITA/TCE Support will be closed on Monday, May 31st for Memorial Day. Normal off-season hours will resume on Tuesday, June 1st at 8:00am ET.
Update: 10:36am ET Speeds have significantly improved, however, errors are still occurring very intermittently mostly when accessing a return from Cli
The site will be placed in maintenance on Wednesday, May 26th, beginning at 5:00am ET to release the below update(s). Note that deployments may take u
The site will be placed in maintenance on Friday, May 21st, beginning at 5:00am ET to release the below update(s). Note that deployments may take up t
The site will be placed in maintenance on Wednesday, May 19th, beginning at 5:00am ET to release the below update(s). Note that deployments may take u
How can I determine which state returns were electronically filed and which state returns were marked as Paper? We recommend running the Pro Web Retu
My site is closing for the season, what should I do with my returns? There is no action required for returns. DO NOT deactivate the returns because
Every year, I’m impressed by the accomplishments of IRS-SPEC employees and VITA/TCE partners. But your work this filing season truly leaves me in aw
Navigate to Reports>> Management Reports>> Pro Web Returns – Detailed Return Report There are three 1040 X columns to identify retur
WASHINGTON – The Internal Revenue Service will begin issuing refunds this week to eligible taxpayers who paid taxes on 2020 unemployment compensatio
Software vendors received the below message from CA regarding a delay in acks from returns filed on or around May 5th, 2021. CA acknowledgements shoul
Software vendors received the below message from MA. “Please be advised that on Monday, May 3, we had a systemic issue which did not allow us to
ALDOR Announces Relief for Taxpayers Affected by Severe Weather in March AL Department of Revenue released the above statement for Taxpayers impacted
9:50am ET We have resolved the issue in all years resulting in the error message when going to e-file. 9:15am ET We are still actively investigating b
The site will be placed in maintenance on Wednesday, May 5th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up
The site will be placed in maintenance on Monday, May 3rd, beginning at 5:00am ET to release the below update(s). Note that deployments may take up to
The site will be placed in maintenance on Friday, April 30th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up
The site will be placed in maintenance on Wednesday, April 28th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
Pro Online: The IRS has issued guidance on resolving Reject Code: F1040-071-05. In order for the return to be accepted, the IRS recommends preparers
The Reports menu within TaxSlayer Pro Online received a new look. Check it out! Just in time for report season.
The site will be placed in maintenance on Friday, April 23rd, beginning at 5:00am ET to release the below update(s). Note that deployments may take up
Attention: Return Transmitters and Authorized IRS e-file Providers/EROs We identified a delay in processing Form 1040 balance due, Form 1040-X amen
The site will be placed in maintenance on Wednesday, April 21st, beginning at 5:00am ET to release the below update(s). Note that deployments may take
Message from Ohio sent to all software providers. “We had a population of 200 submissions from April 14, 2021 that were processed but unfortunat
The IRS has been in contact with industry regarding reports of not withdrawing balance due via direct debit. This is happening industry wide and the
The site will be placed in maintenance on Tuesday, April 20th, beginning at 5:00am ET to release the below update(s). Note that deployments may take u
The site will be placed in maintenance on Friday, April 16th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up
Beginning Friday, April 16th, TaxSlayer VITA/TCE support will have the following hours of operation: Monday – Friday: 8am – 5pm ET Saturda
The site will be placed in maintenance on Wednesday, April 14th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
Georgia did not adopt the American Rescue Plan and all unemployment is taxable to GA. Changes have been made in the software to reflect this decis
The site will be placed in maintenance on Monday, April 12th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up
IR-2021-84, April 9, 2021 WASHINGTON — The American Rescue Plan Act of 2021 suspends the requirement that taxpayers increase their tax liability by
The TaxSlayer software has been updated to not calculate any repayment of Advanced Premium Tax Credit in accordance with the American Rescue Plan. Thi
What to do if you received unemployment compensation in Utah during 2020 Under the American Rescue Plan enacted on March 11, 2021, unemployment compen
The site will be placed in maintenance on Friday, April 4th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up
We are currently experiencing issues with chat support not being available. We have notified the appropriate team to reach out to our chat provider.
The site will be placed in maintenance on Wednesday, April 7th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
IRS letters explain why some 2020 Recovery Rebate Credits are different than expected WASHINGTON − As people across the country file their 2020 tax
The American Rescue Plan Act of 2021 excludes from income the first $10,200 in unemployment compensation received in 2020 per taxpayer on their 20
The site will be placed in maintenance on Monday, April 5th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up
Update 4/2/2021 6:00 PM EST: We have deployed a correction to the required change for Unemployment exclusion. You can now open returns with UCE
On Sunday, April 4th, TaxSlayer VITA/TCE Support will be closed for Easter Sunday. Normal tax season hours will resume on Monday, April 5th.
The site will be placed in maintenance on Friday, April 2nd, beginning at 5:00am ET to release the below update(s). Note that deployments may take up
Update 3:15 PM: The intermittent slowness has been resolved. You may need to close your browser and open a new browser (not just the browser tab)
IR-2021-71, March 31, 2021 WASHINGTON — To help taxpayers, the Internal Revenue Service announced today that it will take steps to automatically ref
Update 3/31/2021: The IRS has disabled the business rule that generates this reject. You can now resubmit any returns rejected for this business r
The site will be placed in maintenance on Wednesday, March 31st, beginning at 5:00am ET to release the below update(s). Note that deployments may take
The site will be placed in maintenance on Monday, March 29th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up
The IRS has disabled this business rule. If you have any returns rejected for this reason, you can transmit them.
3/31/21 – This has been resolved. We have opened Issue 5883 to address an issue where Part-Year and Nonresident OR returns are breaking the calc
Below are bullet points from our opening presentation of the All Partner Call before opening up for Q&A from the field. Q&A notes are at the b
8:25am ET: The issue has been resolved and access to state returns has been restored. 8:01am ET: We have received reports of users getting errors when
The site will be placed in maintenance on Friday, March 26th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up
The information on the following link is updated as we get information from the state regarding how they will handle the unemployment provision of the
The site will be placed in maintenance on Wednesday, March 24th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
Your taxpayer will receive this reject in the scenario where UCE wipes out the income, but they had federal withholding on the 1099-G. We recommend yo
Update: We have updated the tax calculations to reflect the information below. As the IRS issues further guidance regarding UCE, we will make the
The IRS has officially posted the following information regarding returns previously filed and accepted with Unemployment. If you have already filed y
Update 3/23: The 1099G column is NOW populating YES for returns that have not been electronically filed. You may need this information for the st
The site will be placed in maintenance on Tuesday, March 23rd, beginning at 5:00am ET to release the below update(s). Note that deployments may take u
The site will be placed in maintenance on Friday, March 19th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up
Tax Day for individuals extended to May 17: Treasury, IRS extend filing and payment deadline WASHINGTON — The Treasury Department and Internal Reven
NOTE: The IRS has issued a statement asking preparers to HOLD OFF on filing 1040X returns due to the American Rescue Act Reject Code: F1040X-001 |
As the Internal Revenue Service works to provide guidance for the American Rescue Act, the 14 day auto deletion for the scanned document program has b
The site will be placed in maintenance on Wednesday, March 17th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
Update 3/16/2021: We are receiving many emails on how to handle these changes in the software. Please understand that even though the IRS made a
The site will be placed in maintenance on Monday, March 15th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up
March 12, 2021 The IRS is reviewing implementation plans for the newly enacted American Rescue Plan Act of 2021. Additional information about a new ro
IRS begins delivering third round of Economic Impact Payments to Americans WASHINGTON – The Internal Revenue Service announced today that the third
IRS Release Temporary Suspension of Limits on Charitable Contributions In most cases, the amount of charitable cash contributions taxpayers can deduct
The site will be placed in maintenance on Friday, March 12th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up
Below are bullet points from our opening presentation of the All Partner Call before opening up for Q&A from the field. Q&A notes are at the b
We received the below message from VT when asked if they were experiencing any issues in sending acks. As additional information is provided, we will
3/19/2021 Update from Colorado. “Our developers are testing the solution for the MeF acknowledgments that were not generated and sent for a few
3/15/2021: This has been resolved 3/12/2021 The fix for this is scheduled to deploy the morning of Monday, March 15th. 1040-NR returns should
Today, the IRS published the latest executive column, “A Closer Look,” which features Frank Nolden, Stakeholder Partnership, Education and Communi
The site will be placed in maintenance on Thursday, March 11th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
The site will be placed in maintenance on Wednesday, March 10th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
The site will be placed in maintenance on Tuesday, March 9th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up
3/8/21 MO has resolved the issued on their end. For any MO returns rejected with Reject Code MO1040-0022, they can be resubmitted at this time. We hav
The site will be placed in maintenance on Monday, March 8th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up
A fix to Business Rule MO1040-0022 will go into production Saturday evening. Please let me know if there any continued issues after that time. We ar
The site will be placed in maintenance on Friday, March 5th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up
Message for Volunteers and Partners Due to travel restrictions in 2021, SPEC developed alternative plans to perform virtual Quality Oversight Reviews
VITA/TCE Volunteer Tax Alert VTA-2021-08, Identity Theft Involving Unemployment Benefits Purpose: To alert VITA/TCE volunteers about the appropriate a
The site will be placed in maintenance on Thursday, March 4th, beginning at 5:00am ET to release the below update(s). Note that deployments may take u
People should be on the lookout for identity theft involving unemployment benefits The IRS urges taxpayers whose identities may have been used by thie
The site will be placed in maintenance on Wednesday, March 3rd, beginning at 5:00am ET to release the below update(s). Note that deployments may take
3/2/21 “We expect to have the backlogged submissions fully cleared by COB Wednesday.” The below was received from New Mexico regarding del
The site will be placed in maintenance on Tuesday, March 2nd, beginning at 5:00am ET to release the below update(s). Note that deployments may take up
The site will be placed in maintenance on Monday, March 1st, beginning at 5:00am ET to release the below update(s). Note that deployments may take up
4/15/21 Maryland, as of 4/15/21, has implemented the new schema to support Form 502LU and other applicable changes. Taxpayers with Form 502LU on their
3/1/21 – This issue has been resolved. Issue 5595 was opened to address an issue within Oregon returns. Some returns that have an Oregon return
Software vendors received the below message from Missouri today. If your site(s) has any MO returns with the mentioned Reject Code, please hold these
3:10 pm ET: MFA via text messaging has been restored 10:50am ET As our engineers continue to work with the service provider, MFA via Text has
3:10 pm ET: MFA via text messaging has been restored ————————- Our engineers have been made aware of
2/26/2021 Connecticut has resolved their issue with the IRS. CT e-files can resume at this time. If you have any CT returns rejected with Reject Code:
The site will be placed in maintenance on Friday, February 26th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
Below are bullet points from our opening presentation of the All Partner Call before opening up for Q&A from the field. Q&A notes are at the b
Question: In the current iteration of the Form 7202 page inside TaxSlayer, how do I elect to use the 2019 net earnings from self-employment? Answer: T
The site will be placed in maintenance on Thursday, February 25th, beginning at 5:00am ET to release the below update(s). Note that deployments may ta
Purpose: The purpose of Volunteer Tax Alerts (VTAs) is to update, correct or clarify tax law topics. VTA messages are valuable educational tools that
The site will be placed in maintenance on Wednesday, February 24th, beginning at 5:00am ET to release the below update(s). Note that deployments may t
VITA/TCE Volunteer Tax Alert VTA 2021-05, Economic Impact Payments for Residents of U.S. Territories Purpose: To alert VITA/TCE volunteers about Econo
VITA/TCE Volunteer Tax Alert VTA 2021-02 Certification Testing and Using Practice Lab – UPDATE Purpose Volunteers should use caution when comple
VITA/TCE Volunteer Tax Alert VTA 2021-06, Validating Prior Year Adjusted Gross Income for 2020 Electronic Tax Return Purpose: To provide information t
VITA/TCE Volunteer Tax Alert VTA 2021-04 Publication 4012 Update Purpose: Publication 4012, VITA/TCE Volunteer Resource Guide (Rev. 1-2021), is now av
VITA/TCE Volunteer Tax Alert VTA 2021-03 Product Updates and New Legislation Purpose: Publication 4491-X, VITA/TCE Training Supplement, is now availab
VTA 2021-01 Certification Testing and Using Practice Lab Purpose Volunteers should use caution when completing their certification tests using the Pra
March 2, 2021 Amended returns for 2019 and 2020 can now be e-filed at this time. February 19, 2021 We have received reports of amended return e-files
Update 2/19/21: IL has updated their system and can now process rejected IL returns. You may resubmit your rejected IL returns at this time. Update 2/
The site will be placed in maintenance on Friday, February 19th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
Where can I find the taxpayer’s 2019 Earned Income? Preferred Method Look at a copy of the taxpayers 2019 tax return. Look for Form 8812. Earned
February 18th, 2021 For any California returns with Reject Codes 960, 767, and 766, please hold off on resubmitting these returns to California. There
Scenario: I have a client that is separated so she is filing Married Filling Separate. They system is asking for her Spouse’s information. Is there
Scenario: The preparer loaded Form 8867 to ensure the taxpayer qualified for EITC, but they do not want it to print with the return Solution: Use
Reject Code R0000-905-01 Message Electronic Filing Identification Number (EFIN) in the Return Header must be listed in the e-File database and in ac
Many states require print approvals, as well as approval for electronic filing. Due to the significant changes in tax law changes due to the COVID19
As you are working with your taxpayers either via your virtual model or those using the FSA Kiosk URLs, you should be reminding your taxpayers/clients
The site will be placed in maintenance on Wednesday, February 17th, beginning at 5:00am ET to release the below update(s). Note that deployments may t
Update 2/16/21: The fix is scheduled to be deployed tomorrow morning during our deploy window (2/17/21). The program is generating an Unexpected Reque
Software vendors received the below message from the Arizona Department of Revenue. “Arizona MeF is experiencing intermittent and slow performan
Update 2/17/21 from Utah. “This issue has been resolved and all submissions have been acknowledged.” Software vendors received the below m
This is a reminder to make sure you communicate your site telephone number and/or email address to the taxpayers you are emailing the FSA link to. T
February 18, 2021 Update from Alabama Department of Revenue: “We are about to begin processing returns – acks will be sent out once the return
If your site is seeing $24 on the invoice page, this is just a display issue. It has not impact on the return.
You can now send your MN and AL returns with your federal returns. We still have “State Only” turned off so you will need to wait to sen
There are three key items you need to know in order to be able to deactivate a return: (1) The security template assigned to your username must allow
The site will be placed in maintenance on Tuesday, February 16th, beginning at 5:00am ET to release the below update(s). Note that deployments may tak
We have found that the Close Window button in the Scanned Document tab works differently based on the scenario: Opened the SD page – new browser
Reject Code IND-941-01 Message The Spouse SSN in the return has been locked because Social Security Administration records indicate the number belon
We have temporarily turned off state only efile to troubleshoot a problem with the associated federal return. Scenario: You select to send the retur
Can we have documents scanned right into the TaxSlayer application or do we have to scan them to a computer first before we can upload them into TaxSl
We have turned on the following e-file services: 2020 State Only (exception is MN and AL, the fix for this should be released on 2/16) 2019 1040 and s
Update 2/15/2021: We are hearing that other URL shortening programs may also be “hit and miss” with their redirect services. We (TaxSl
The site will be placed in maintenance on Monday, February 15th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
Just a reminder that State Only E-filing and Prior Year Return E-filing (2018 and 2019) will NOT be turned on until Monday, February 15th around mid-d
This feature was created due to the impact that COVID 19 had on the sites last year. The carryforward feature will now look for the traditional prio
The site will be placed in maintenance on Friday, February 12th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
Below are bullet points from our opening presentation of the All Partner Call before opening up for Q&A from the field. E-file opening Day 2/12 We
You will be required to Open all returns created before the 12th tomorrow (February 12th) in order to electronically file them. Remember, once we tu
Other than the normal name/SSN mismatch rejects, we are seeing the following rejects trending from our paid preparer-based control launch. R0000-905-0
4:22pm: We have turned the ability to submit e-files back off. We had a great response to our request for you all to submit your e-files. We have
9:01 am EST We are looking at a couple of items and will update this post when we are ready for you to submit e-files.
Issue #5408 – Once you have edited or created a template that has the Scanned Document feature selected, editing the template will remove the ch
The site will be placed in maintenance on Wednesday, February 10th, beginning at 5:00am ET to release the below update(s). Note that deployments may t
Question: Are we able to electronically file a $0 AGI (Adjusted Gross Income) return through TaxSlayer if the return is receiving the Recovery Rebate
The site will be placed in maintenance on Monday, February 8th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
How can I remove the 1099-MISC from a return because the income is now reported on a 1099-NEC? (1) If you are presented with the carry forward screen,
Form 8915-E for Qualified 2020 Disaster Retirement Plan Distributions and Repayments, is now available within the 2020 Pro Online application. For Pha
The site will be placed in maintenance on Friday, February 5th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
The site will be placed in maintenance on Wednesday, February 3rd, beginning at 5:00am ET to release the below update(s). Note that deployments may ta
Update 02/05/2021: You can now access the e-file section of all prior years. Note: We will not be turning on the ability to electronically file
Issue Number: VTA-2021-03 Inside This Issue: Product Updates and New Legislation Purpose: The purpose of Volunteer Tax Alerts (VTAs) is to update
The site will be placed in maintenance on Friday, January 29th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
Below are bullet points from our opening presentation of the All Partner Call before opening up for Q&A from the field. Important Dates IRS E-file
New Sites will receive the following two emails. (1) Setting up your site administration credentials
How does a taxpayer enter 2019 Earned Income for EITC and CTC calculation purposes? The taxpayer will navigate to Basic Information > Personal Info
The site will be placed in maintenance on Wednesday, January 27th, beginning at 5:00am ET to release the below update(s). Note that deployments may ta
The site will be placed in maintenance on Friday, January 22nd, beginning at 5:00am ET to release the below update(s). Note that deployments may take
The site will be placed in maintenance on Thursday, January 21st, beginning at 5:00am ET to release the below update(s). Note that deployments may tak
1/21/21 – Preparation of 1040NR and 1040PR returns using the FSA Kiosk URLs is now available. We are in the process of enabling 1040NR and 1040P
All partners are invited to join a series of conference calls during the upcoming filing season. TaxSlayer will be participating in these partners onl
The site will be placed in maintenance on Wednesday, January 20th, beginning at 5:00am ET to release the below update(s). Note that deployments may ta
We have distributed the URLs for the FSA Fusion, Stand-Alone and Remote locations we have received via the IRS orders. How do I verify the SIDN associ
9:00am ET: Prior year calculation issues have been resolved. We are currently working to resolve an issue for all prior year returns that are not rend
9:00am ET: Print issue has been resolved. Printing is not currently working in TY2020. We are completing the roll out of turning on Start New Return
The IRS will not begin taking in test returns from software vendors until March (current schedule). During the interim, the taxpayers will need to m
We will begin distributing the approved TY 2020 FSA URLs starting today, Monday, January 18th. What the sites CAN do: Email the site-specific FSA link
WASHINGTON ? The Internal Revenue Service announced that the nation’s tax season will start on Friday, Feb. 12, 2021, when the tax agency will b
The site will be placed in maintenance on Friday, January 15th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
The site will be placed in maintenance on Thursday, January 14th, beginning at 5:00am ET to release the below update(s). Note that deployments may tak
The site will be placed in maintenance on Wednesday, January 13th, beginning at 5:00am ET to release the below update(s). Note that deployments may ta
The special lookback rule, included in the most recent Coronavirus Relief Package, allows lower income individuals to use their earned income from 201
The site will be placed in maintenance on Monday, January 11th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
This is just a reminder that tax season support hours (below) do not begin until “Start New Return” is turned on in 2020. January 18th is
The site will be placed in maintenance on Friday, January 8th, beginning at 5:00am ET to release the below update(s). Note that deployments may take u
WASHINGTON – Starting this week, the Treasury Department and the Internal Revenue Service are sending approximately 8 million second Economic Impact
Update 1/7/2021: When completing the practice exercises in the Practice Lab and/or any certification exams, if the scenario does not provide details r
The site will be placed in maintenance on Thursday, January 7th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
Purpose Guidance for volunteers and approving officials regarding taxpayer and volunteer expired photo identification. Identified Issues Some state go
The site will be placed in maintenance on Wednesday, January 6th, beginning at 5:00am ET to release the below update(s). Note that deployments may tak
Economic Impact Payments on their way, visit IRS.gov instead of calling WASHINGTON – The Internal Revenue Service today urged people to visit IRS.go
1/5/2021 – 2020 State Returns are now live! Please note the information posted below when reviewing the initial state application release. Note:
From SPEC Public Affairs: Background: We recently became aware that some SPEC partners received emails claiming to be from Frank Nolden. The emails re
The site will be placed in maintenance on Tuesday, January 5th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
TaxSlayer VITA/TCE Support will be closed beginning Thursday, December 31st at 12:00pm ET. Regular off-season support hours resume Monday, January 4th
The site will be placed in maintenance on Thursday, December 31st, beginning at 5:00am ET to release the below update(s). Note that deployments may ta
The below new forms are now available in the application. Note: Form 8915-E is not yet available. Deferral of Self-Employment – This is now avai
The site will be placed in maintenance on Wednesday, December 30th, beginning at 5:00am ET to release the below update(s). Note that deployments may t
The site will be placed in maintenance on Tuesday, December 29th, beginning at 5:00am ET to release the below update(s). Note that deployments may tak
The site will be placed in maintenance on Monday, December 28th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
TaxSlayer VITA/TCE Support will be closed on Thursday, December 24th and Friday, December 25th. Normal off-season support hours will resume on Monday,
The site will be placed in maintenance on Tuesday, December 22nd, beginning at 5:00am ET to release the below update(s). Note that deployments may tak
When will TaxSlayer start processing TY2020 orders? We have received and processed the first order from the IRS. We will receive orders on a weekly
Update 7:19 am: If you have already downloaded the TY2020 installation MSI, you will need to uninstall it and download the MSI again. If you have a
Update 9:45 am: The error has been resolved. We are currently receiving a 404 – Server Error when trying to create a new return or open
TaxSlayer VITA/TCE support will close today at 1:45p ET for a company wide meeting. Normal off-season hours will resume on Thursday, December 10th at
VITA/TCA Volunteer Tax Alert VTA 2021-01 Certification Testing and Using Practice Lab Purpose Volunteers should use caution when completing their cert
Scenario: An existing Pro Online site from 2019 now has a new Site Admin for 2020 Question: How does the new site admin gain access to the site if
8:47am ET The print issue has been resolved. 8:23am ET Currently, generating a PDF inside and outside of a return is timing out. Our development team
The site will be placed in maintenance on Thursday, December 3rd, beginning at 5:00am ET to release the below update(s). Note that deployments may tak
Update 4:49 PM: Calculations are working as expected. You can print from the client list of e-file. We are currently experiencing an issue when th
TaxSlayer VITA/TCE Support will close on Wednesday, November 25th at 12:00pm ET and will reopen for normal off-season hours on Monday, November 30th a
TaxSlayer VITA/TCE support will be closed on Thursday, November 19th beginning at 10:30am ET for the remainder of the day (5:00pm ET) for a company Th
The site will be placed in maintenance on Tuesday, November 17th, beginning at 5:00am ET to release the below update(s). Note that deployments may tak
One of the CARES Act updates impacts allowable charitable cash contributions for Standard Deduction filers. The deduction of charitable contributions
Update 4:00 pm We are still hearing challenges of the PDF not generating from Summary/Print…we are reviewing. You can generate a PDF from the
We are currently working on the 2020 calculations. Once this is complete you will be able to prepare 2020 and 2019 returns in the Practice Lab. Remi
The site will be placed in maintenance on Tuesday, November 10th, beginning at 5:00am ET to release the below update(s). Note that deployments may tak
The site will be placed in maintenance on Thursday, November 5th, beginning at 5:00am ET to release the below update(s). Note that deployments may tak
We will be closing support at noon (Eastern time) on Wednesday, November 4th. We will be opening for our normal offseason support hours on Thursday,
The site will be placed in maintenance on Tuesday, November 3rd, beginning at 5:00am ET to release the below update(s). Note that deployments may take
If your clients are receiving unemployment benefits, consider sending a message to them now so they will avoid a tax bill later. The following is an
*10/22/20 – The below update did not deploy this morning. The site will be placed in maintenance on Thursday, October 22nd, beginning at 5:00am
Software vendors received the below message from GA Department of Revenue. GA returns can still be e-filed. “We are experiencing a delay in ackn
10/19 – OH has indicated they have resolved their processing issues. All outstanding OH acks should be coming in as expected at this time. Softw
The site will be placed in maintenance on Thursday, October 8th, beginning at 5:00am ET to release the below update(s). Note that deployments may take
Update: We delivered a change to the application that strips the extra spaces in the e-file package to prevent the validation error Validati
The site will be placed in maintenance on Thursday, October 1st, beginning at 5:00am ET to release the below update(s). Note that deployments may take
Update 10/01/2020: You can now send your 1040X returns. If you attempted to send a 1040X return prior to today, please resend it. Note: If
The 1040X has been activated for electronic filing for TaxSlayer 2019. Steps for electronically filing the 1040X: Add the 1040X to the return and comp
Software vendors received the below messaging from the Illinois Department of Revenue. “Due to a server upgrade scheduled to take place this wee
Software vendors received the below messaging from New Hampshire Department of Revenue. “Good morning, During the annual meeting with the NACTP
The site will be placed in maintenance on Thursday, September 24th beginning at 5:00am ET to release the below update(s). Note that deployments may ta
I wanted to provide you with an important update on the new Pro Online e-file process. While we have been working diligently to finish the process of
TaxSlayer VITA/TCE support will be closed on Wednesday, September 23rd from 8:00am – 9:30am ET for a division meeting. Normal off-season support
The site will be placed in maintenance on Thursday, September 17th beginning at 5:00am ET to release the below update(s). Note that deployments may ta
Update 12:09 PM: The phone system as been restored to normal operations We are currently experiencing challenges with our inbound phone ca
The site will be placed in maintenance on Tuesday, September 15th beginning at 5:00am ET to release the below update(s). Note that deployments may tak
The site will be placed in maintenance on Thursday, September 10th beginning at 5:00am ET to release the below update(s). Note that deployments may ta
TaxSlayer offices will be closed on Monday, September 7th for Labor Day. Normal off-season support hours will resume on Tuesday, September 8th.
12:02pm ET We are currently experiencing dial-in issues with our phone system and are currently investigating. E-mail and chat support are still avail
The site will be placed in maintenance on Thursday, August 27th beginning at 5:00am ET to release the below update(s). Note that deployments may take
The site will be placed in maintenance on Tuesday, August 25th beginning at 5:00am ET to release the below update(s). Note that deployments may take u
VITA/TCE phone support will be closed on Monday, August 24th from 8am-9:30am ET for a company meeting. E-mail support will remain available.
Click here to view and download the PDF. The link will launch a BrainShark video with instructions on how to view the PDF’s. Click here to subm
We will be rolling out electronic filing for the 1040X over the next several weeks. We anticipate enabling the ability in Pro Online by the end of S
The site will be placed in maintenance on Tuesday, August 18th beginning at 5:00am ET to release the below update(s). Note that deployments may take u
The site will be placed in maintenance on Thursday, August 13th beginning at 5:00am ET to release the below update(s). Note that deployments may take
The site will be placed in maintenance on Tuesday, August 11th beginning at 5:00am ET to release backend updates. Note that deployments may take up to
The site will be placed in maintenance on Thursday, August 6th beginning at 5:00am ET to release the below update(s). Note that deployments may take u
12:25pm ET: This issue has been resolved and 2017 returns are now accessible. 12:07pm ET: We have opened Issue 5016 for development to investigate why
The site will be placed in maintenance on Tuesday, August 4th beginning at 5:00am ET to release the below update(s). Note that deployments may take up
Update August 4, 2020: With this mornings deploy, the issue with MO sporadically loading blank should be resolved. Update July 31, 2020: We are cont
The site will be placed in maintenance on Thursday, July 23rd beginning at 5:00am ET to release backend updates. Note that deployments may take up to
We received the below messaging from Utah. During this period, no acknowledgements will be issued. “Greetings from Utah, Utah’s production
The site will be placed in maintenance on Wednesday, July 22nd beginning at 5:00am ET to release the below update(s). Note that deployments may take u
VITA/TCE partners and volunteers, Congratulations on completing another filing season. This filing season was longer than we expected and was filled w
We received word from the Michigan Department of Treasury they are experiencing issues in sending acknowledgements. Do not worry if your site has any
The IRS has issued the following close out procedures
Scenario 1 Select Management Reports>>Select a Report and Run it to export. Click Export and receive a server error For a single site, an alte
The site will be placed in maintenance on Thursday, July 16th beginning at 5:00am ET to release the below update(s). Note that deployments may take up
To finish out the filing season, VITA/TCE Customer Support will be available from 8am-8pm ET on Monday the 13th, Tuesday, the 14th, and Wednesday the
The site will be placed in maintenance on Tuesday, July 7th beginning at 5:00am ET to release the below update(s). Note that deployments may take up t
We hope everyone has a safe and enjoyable Fourth of July Weekend! TaxSlayer VITA/TCE Support will be closed on Friday, July 3rd and will resume normal
Attention: Software Developers, Return Transmitters and Authorized IRS e-file Providers/EROs We have received inquiries about Business Rule (BR) R0000
MeF Production and Testing Systems are unavailable due to unscheduled maintenance. A QuckAlerts bulletin will be issued when the systems are availa
The site will be placed in maintenance on Thursday, June 25th beginning at 5:00am ET to release the below update(s). Note that deployments may take up
As the IRS moves towards accepting 1040X returns electronically, we are beginning to see a new combination of reject codes being implemented. R0000-19
The site will be placed in maintenance on Thursday, June 18th beginning at 5:00am ET to release the below update(s). Note that deployments may take up
The site will be placed in maintenance on Tuesday, June 16th beginning at 5:00am ET to release the below update(s). Note that deployments may take up
This is always a good time of the tax season where the need of an amended return tends to come into play. Taxpayers received a late form they weren
The site will be placed in maintenance on Thursday, June 11th beginning at 5:00am ET to release the below update(s). Note that deployments may take up
Same functionality, but with a fresh new look:
The site will be placed in maintenance on Thursday, June 4th beginning at 5:00am ET to release the below update(s). Note that deployments may take up
The 2020 IRS Nationwide Tax Forums will be held virtually beginning this July. The Forums will begin on July 21 and continue through August 20. Webina
The site will be placed in maintenance on Tuesday, June 2nd beginning at 5:00am ET to release the below update(s). Note that deployments may take up t
Many of you have received and read the following IRS Newswire regarding the announcement about electronically filing the 1040X and have already reache
The site will be placed in maintenance on Thursday, May 28th beginning at 5:00am ET to release the below update(s). Note that deployments may take up
Software vendors received the below message from Louisiana today. “Good morning, The Louisiana acknowledgements are delayed due to a web service
Click here to view and download the PDF. The link will launch a BrainShark video with instructions on how to view the PDF’s. Click here to subm
The site will be placed in maintenance on Tuesday, May 26th beginning at 5:00am ET to release the below update. Note that deployments may take up to 3
In observance of Memorial Day, May 25th, VITA/TCE Support will be closed. Normal 0ff-season support hours will resume on Tuesday, May 26th at 8:00am
WASHINGTON — The Internal Revenue Service today announced the 2020 IRS Nationwide Tax Forums will be held virtually in 2020 with a series of live-st
The site will be placed in maintenance on Thursday, May 21st beginning at 5:00am ET to release the below update. Note that deployments may take up to
5/21/2020 Ohio has indicated they have resolved the issue. Sites with outstanding OH acknowledgements should have acks at this time. 5/20/2020 We rece
10:08am ET The issue has been resolved. 10:00am ET We have heard of a few reports of sites using the 2018 program and returns are not rendering any ca
The site will be placed in maintenance on Tuesday, May 19th beginning at 5:00am ET to release the below update. Note that deployments may take up to 3
Update 9:48: This is resolved, you can now start new returns Update: We are making an emergency deploy to resolve this. You may see a te
The site will be placed in maintenance on Thursday, May 14th beginning at 5:00am ET to release the below update. Note that deployments may take up to
IRS.gov has answers to many questions people may have about their Economic Impact Payment. Here are answers to some of the top questions people are as
The site will be placed in maintenance on Tuesday, May 12th beginning at 5:00am ET to release non-consumer facing updates. Note that deployments may t
WASHINGTON – With a variety of steps underway to speed Economic Impact Payments, the Treasury Department and the Internal Revenue Service urged peop
The site will be placed in maintenance on Thursday, May 7th beginning at 5:00am ET to release the below update. Note that deployments may take up to 3
The following update to the FSA process will allow sites with an existing FSA link to be able to provide this service to their taxpayers during the ti
The site will be placed in maintenance on Tuesday, May 5th beginning at 5:00am ET to release non-consumer facing updates. Note that deployments may ta
We will be turning the phones off from 1:00 – 1:30 for a brief company meeting
The site will be placed in maintenance on Thursday, April 30th beginning at 5:00am ET to release the below update. Note that deployments may take up t
The site will be placed in maintenance on Tuesday, April 28th beginning at 5:00am ET to release the below update. Note that deployments may take up to
We have deployed updates that will facilitate the IRS rules regarding returns that need to be filed for the purposes of receiving an Economic Impact P
We know there are lots of questions about the Economic Stimulus Payments, filing deadlines, changing direct deposit information, etc. We are committ
Update 9:37 am: This has been resolved for all years We are currently experiencing an issue where the calculation of the return is not render
The site will be placed in maintenance on Thursday, April 23rd beginning at 5:00am ET to release the below update. Note that deployments may take up t
Software vendors received the below messaging from CO late yesterday evening. For your site(s), you can still transmit CO returns to us as normal. 
The site will be placed in maintenance on Tuesday, April 21st beginning at 5:00am ET to release the below update. Note that deployments may take up to
Special alert for benefit recipients who don’t file a tax return and have dependents SSA, RRB recipients with eligible children need to act by Wedne
4/20/2020 – 11:15am ET: Development was able to find and resolve the issue and the fix is live in production. Any Federal direct debit returns w
As of April 17th, TaxSlayer support has resumed their normal off-season support hours of Monday – Friday 8am – 5pm Eastern Time. We will
WASHINGTON – The Internal Revenue Service, working in partnership with the Treasury Department and the Department of Veterans Affairs, announced tod
The IRS is taking steps to help taxpayers, preparers and partners with Economic Impact Payments To get the word out about Economic Impact Payments, th
The site will be placed in maintenance on Thursday, April 16th beginning at 5:00am ET to release the below update. Note that deployments may take up t
WASHINGTON – The Internal Revenue Service, working in partnership with the Treasury Department and the Social Security Administration, announced tod
Update: The MeF Production and Assurance Testing System (ATS) environments are fully operational. The unscheduled maintenance is complete. Thank you f
Many people are receiving Economic Impacts Payments to help with the effects of the Coronavirus (COVID-19) pandemic. Among people getting payments for
Virginia released the below information to software vendors this afternoon. “Virginia software providers, Please provide the following messaging
*States in red indicate a different filing/payment date than the Federal extended deadline. State Original Filing/Payment Deadline New Filing Deadline
3:15pm ET: The remaining issue with 2017 state returns has been resolved. 9:51am ET: The state program loading issue(s) have been resolved for 2016, 2
The site will be placed in maintenance on Tuesday, April 7th beginning at 5:00am ET to release the below update. Note that deployments may take up to
Paying when filing electronically Taxpayers who filed electronically and scheduled their payment with an Electronic Funds Withdrawal, and want to resc
The IRS is unable to process paper tax returns, respond to paper correspondence or staff toll-free live service lines. Please use all electronic optio
4/9/2020 Software vendors received the below messaging from New York this afternoon. They state they can begin accepting New York returns with direct
Software vendors received the below information from Nebraska. I already filed my 2019 income tax return before April 15, 2020 and scheduled a payment
The conference begins at 1:00 PM Eastern Time on April 09, 2020; you may join the conference 5 minutes prior. Dial-in: 888-251-2949 or 215-861-0694 Ac
The site will be placed in maintenance on Tuesday, April 7th beginning at 5:00am ET to release the below update. Note that deployments may take up to
Click here to access Fact Sheets Background: Although most of our partners have decided to suspend or cancel their free volunteer tax programs this ye
4/7/2020 – Issue 4779 is now resolved. 4/6/2020 – The fix for Issue 4779 is scheduled to be deployed on the morning of Tuesday, April 7th.
Software vendors received the below guidance from Utah. “Greetings from Utah, I hope you are all doing well. Please advise your taxpayers to co
Posted 4/1/2020 WASHINGTON – The U.S. Department of the Treasury and the Internal Revenue Service today announced that Social Security beneficiaries
The site will be placed in maintenance on Thursday, April 2nd beginning at 5:00am ET to release the below update. Note that deployments may take up to
The below messaging was shared by Ohio to software vendors. Ohio provides a self-service option for taxpayers to cancel a postdated income tax payment
WASHINGTON — The Treasury Department and the Internal Revenue Service today launched the Employee Retention Credit, designed to encourage businesses
The site will be placed in maintenance on Tuesday, March 31st beginning at 5:00am ET to release the below update. Note that deployments may take up to
March 27, 2020 Due to staff limitations, Practitioner Priority Service line, the e-Services Help Desk line and the e-Services FIRE and AIR system help
Click Here to review the posted Filing and Payment Deadline Questions and Answers Q14. I already filed my 2019 income tax return that would have been
The IRS will not be having today’s scheduled call. They will resume calls on Thursday, April 9th.
The site will be placed in maintenance on Thursday, March 26th beginning at 5:00am ET to release the below update. Note that deployments may take up t
The IRS system is now accepting returns with direct debit dates beyond April 15th, 2020. The IRS is still working to update their system to acc
The site will be placed in maintenance on Tuesday, March 24th beginning at 5:00am ET to release the below update. Note that deployments may take up to
Effective 3/23/2020 Until Further Notice In an effort to provide the most effective support (telephone, chat, and email) and to take a proactive measu
Tax Day now July 15: Treasury, IRS extend filing deadline and federal tax payments regardless of amount owed WASHINGTON – The Treasury Department an
IRS released Notice 2020-18. https://www.irs.gov/pub/irs-drop/n-20-18.pdf Please make sure you check your state specific deadlines. Some have move
Enhancement Request: 268773 is now live in TaxSlayer Pro Online 2019 We have added an additional location for you to enter the taxpayer, spouse and
The Treasury Department and the Internal Revenue Service are providing special payment relief to individuals and businesses in response to the COVID-1
The IRS has identified a new version of a phishing email scam targeting tax professionals. The fake email states the preparer’s EFIN has been put on
Notice 2020-17; Payment relief on account of Coronavirus Disease 2019 (COVID-19) emergency. The Treasury Department and IRS are extending the due date
The site will be placed in maintenance on Thursday, March 19th beginning at 5:00am ET to release the below update. Note that deployments may take up t
The site will be placed in maintenance on Wednesday, March 18th beginning at 5:00am ET to release the below update. Note that deployments may take up
Happy St. Patrick’s Day to all of the selfless volunteers who give your time to service the needs of their taxpayers. This year’s celebr
The site will be placed in maintenance on Tuesday, March 17th beginning at 5:00am ET to release the below update. Note that deployments may take up to
Effective 3/16/2020 Until Further Notice In an effort to provide the most effective support (telephone, chat, and email) and to take a proactive measu
Beginning March 16, AARP Foundation will suspend all Tax-Aide services until further notice due to the coronavirus (COVID-19) situation. Tax-Aide vo
The site will be placed in maintenance on Friday, March 13th beginning at 5:00am ET to release the below update. Note that deployments may take up to
The site will be placed in maintenance on Thursday, March 12th beginning at 5:00am ET to release the below update. Note that deployments may take up t
The conference begins at 1:00 PM Eastern Time on March 12, 2020; you may join the conference 5 minutes prior. Dial-in: 888-251-2949 or 215-861-0694 Ac
The majority of the time, this does not impact the states, but we have seen this impact the state being made available for pick up. There are many r
The site will be placed in maintenance on Tuesday, March 10th beginning at 5:00am ET to release the below update. Note that deployments may take up to
5:05:pm ET – Issue 4670 has been resolved. You should no longer see any blank pages at this time. We were made aware of an issue that was introd
The site will be placed in maintenance on Monday, March 9th beginning at 5:00am ET to release the below update. Note that deployments may take up to 3
The site will be placed in maintenance on Friday, March 6th beginning at 5:00am ET to release the below update. Note that deployments may take up to 3
We are aware that some users with the following e-mail providers: [email protected]; [email protected]; or [email protected] may be experiencing issues with
The site will be placed in maintenance on Thursday, March 5th beginning at 5:00am ET to release the below update. Note that deployments may take up to
QSRA Number: QSRA 2020-01 Issued: January 22, 2020 QSR Topic: Quality Site Requirement #4 – Reference Materials Reason Issued: Change in polic
The following VITA Tax Alerts can be accessed with the link below: VTA-2020-01 Issued January 13, 2020: Tax Law Extenders VTA-2020-02 Issued Janua
The site will be placed in maintenance on Wednesday, March 4th beginning at 5:00am ET to release the below update. Note that deployments may take up t
The site will be placed in maintenance on Tuesday, March 3rd beginning at 5:00am ET to release the below update. Note that deployments may take up to
10:49 am EST: As of 10:45 EST, all application services have been restored. If you are experiencing an error message, please logout and close the
Update 7:08 am EST: The errors have been resolved. You will want to close all instances of your browser to ensure the error is not stored in your
The site will be placed in maintenance on Friday, February 28th beginning at 5:00am ET to release the below update. Note that deployments may take up
Below are bullet points from our opening presentation of the All Partner Call before opening up for Q&A from the field. E-file volume remains up b
2/28/2020 We have made the appropriate updates on our end and all CA transmissions have resumed. Any outstanding CA acks should be returned at this po
The conference begins at 1:00 PM Eastern Time on February 27, 2020; you may join the conference 5 minutes prior. Dial-in: 888-251-2949 or 215-861-0694
The site will be placed in maintenance on Thursday, February 27th beginning at 5:00am ET to release the below update. Note that deployments may take u
2/27/2020 – The new Kiosk Landing Page is now live. For sites that have a site specific FSA URL (Fusion, Stand Alone, or Remote), we will be lau
The site will be placed in maintenance on Wednesday, February 26th beginning at 5:00am ET to release the below update. Note that deployments may take
Update 2:00 pm EST: This has been resolved. You may now complete the e-file process for the impacted returns. Update 10:56 am EST: We bel
The site will be placed in maintenance on Tuesday, February 25th beginning at 5:00am ET to release the below update. Note that deployments may take up
2/25/2020 Update from MO DOR: “We are back up and issuing acknowledgments. Please let me know if you still have outstanding acknowledgments.&#
1:30 pm EST: We are seeing successful prints and calculations on returns. The speed of calculations have improved significantly over the past 10 m
The site will be placed in maintenance on Monday, February 24th beginning at 5:00am ET to release the below update. Note that deployments may take up
2/24/2020 – Issue 4520 for the Working Family Credit was resolved with this mornings deployment. Issue ID 4520 Minnesota has implemented new req
Nothing to worry about, the functionality will remain the same. At some point in the near future we will be moving away from the red and green backg
Click here to download the FSA User Guide, Best Practices Guide and Chrome troubleshooting tips. Remember: You must always start from the URL you re
2/25/2020 – This issue was resolved with this mornings deployment. Scenario: The volunteer is using Internet Explorer and receives the followi
The site will be placed in maintenance on Friday, February 21st beginning at 5:00am ET to release the below update. Note that deployments may take up
2/20/2020 – Michigan has posted this banner to their “Where’s my Refund” page…”We are currently experiencing delay
The email carrier that we to pickup the emails and send after they leave our data center posted they were having issues around 6:30 PM last night. T
Update 6:57 pm: We are showing signs of the site rendering pages and prints as expected. We are continuing to review the logs to determine what
The site will be placed in maintenance on Thursday, February 20th beginning at 5:00am ET to release the below update. Note that deployments may take u
The site will be placed in maintenance on Wednesday, February 19th beginning at 5:00am ET to release the below update. Note that deployments may take
The site will be placed in maintenance on Tuesday, February 18th beginning at 5:00am ET to release the below update. Note that deployments may take up
The site will be placed in maintenance on Monday, February 17th beginning at 5:00am ET to release the below update. Note that deployments may take up
2/17/2020 – The HI issue described from 2/14 update below is now resolved. 2/14/2020 — Issue 4454 getting an error when trying to load the
The site will be placed in maintenance on Friday, February 14th beginning at 5:00am ET to release the below update. Note that deployments may take up
Below are bullet points from our opening presentation of the All Partner Call before opening up for Q&A from the field. We are running ahead of la
The conference begins at 1:00 PM Eastern Time on February 13, 2020; you may join the conference 5 minutes prior. Dial-in: 888-251-2949 or 215-861-0694
The site will be placed in maintenance on Thursday, February 13th beginning at 5:00am ET to release the below update. Note that deployments may take u
Software vendors have received word from the New York Department of Taxation and Finance that they are experiencing delays in sending acknowledgements
The site will be placed in maintenance on Wednesday, February 12th beginning at 5:00am ET to release the below update. Note that deployments may take
The site will be placed in maintenance on Tuesday, February 11th beginning at 5:00am ET to release the below update. Note that deployments may take up
Update: 2/12/2020 – Issue 4208 is now resolved. Update: 2/11/2020 – Issue 4208 is actively being worked. The update should be released thi
The site will be placed in maintenance on Monday, February 10th beginning at 5:00am ET to release the below update. Note that deployments may take up
Update: 2/12/2020 – Issue 4366 is now resolved. Update: 2/10/2020 – Issue 4370 has been corrected and is now live. Returns claiming “
The site will be placed in maintenance on Friday, February 7th beginning at 5:00am ET to release the below update. Note that deployments may take up t
We will be putting the site in maintenance mode for 15 minutes on Friday, February 7th at 4:30 am EST.
Due to expected Severe Weather in the Southeast, TaxSlayer offices will be closing at 3:00pm ET. Normal support hours are expected to resume on Friday
Update 2:41 pm: You can now access the Transmission menu. Our engineers are continuing to investigate. Scenario: Click select or the cli
Update 3/5/2020: We delivered a set of code changes on March 2nd in an effort to minimize the occurrence of this erroneous message. Issue #4189 Scen
The site will be placed in maintenance on Thursday, February 6th beginning at 5:00am ET to release the below update. Note that deployments may take up
Update: 2/5 at 4:45pm ET – The IRS questions are now available again in e-file. We are aware that they are not showing up in your returns. We
The site will be placed in maintenance on Wednesday, February 5th beginning at 5:00am ET to release the below update. Note that deployments may take u
Wisconsin has released messaging that WI returns rejected for the below reason can be resubmitted on February 11th. This would impact any return where
Update 6:06 pm EST: We are seeing the submission page render as normal. We will continue to monitor the pages throughout the evening Update
We will be putting the site in maintenance mode on Tuesday, February 4th between 4:30 am and 5:00 am EST for a series of backend updates prior to our
The site will be placed in maintenance on Tuesday, February 4th beginning at 5:00am ET to release the below update. Note that deployments may take up
The site will be placed in maintenance on Monday, February 3rd beginning at 5:00am ET to release the below update. Note that deployments may take up t
Update 12:50 PM: Response times are back to normal, but we are continuing to monitor. If you are stuck in a session, you will want to close all in
Below are bullet points from our opening presentation of the All Partner Call before opening up for Q&A from the field. E-file We had good partici
2/3/2020 – This was resolved with the update this morning. We have a high priority issue reported (Issue 4248) regarding future direct debit pay
The site will be placed in maintenance on Friday, January 31st beginning at 5:00am ET to release the below update. Note that deployments may take up t
We are experiencing difficulty with the phone lines. Our agents are losing audio so they cannot hear you. You can always reach out to support via ch
The site will be placed in maintenance on Thursday, January 30th beginning at 5:00am ET to release the below updates. Note that deployments may take u
Georgia is currently accepting returns. However, you will not receive return acknowledgements until Monday, February 3rd. We will begin sending GA r
The conference begins at 1:00 PM Eastern Time on January 30, 2020; you may join the conference 5 minutes prior. Dial-in: 888-251-2949 or 215-861-0694
The site will be placed in maintenance on Wednesday, January 29th beginning at 5:00am ET to release the below updates. Note that deployments may take
The site will be placed in maintenance on Tuesday, January 28th beginning at 5:00am ET to release the below updates. Note that deployments may take up
Update – 1/29/20: The fix was deployed this morning and IL returns can now be e-filed. Update – 1/28/20: The fix for this should be deploy
Update 1:45 pm EST: “Send State Only” and Prior Year e-file (2018 and 2017) are now turned on. Update 11:15 am EST: We are currently se
The site will be placed in maintenance on Monday, January 27th beginning at 5:00am ET to release the below updates. Note that deployments may take up
To subscribe to the VITA/TCE Blog, follow the below steps. Subscribing will allow you to receive automatic e-mail updates highlighting recently publis
Update 1/24/2020: The IRS has released 300+ orders to TaxSlayer. We are processing them. This takes up to 48 hours. TaxSlayer support will not
The site will be placed in maintenance on Friday, January 24th beginning at 5:00am ET to release the below updates. Note that deployments may take up
1/23/20 9:15am Update: As we progress towards a long-term solution, currently, any security template at your site(s) cannot be edited or deleted. New
Update 1/23 3?30 pm EST: E-file has been turned off. We will resume electronic filing for all years (2019, 2018 and 2017) on Monday around 11:00 a
The site will be placed in maintenance on Thursday, January 23rd beginning at 5:00am ET to release the below update, but primarily backend updates. No
TaxSlayer FSA Overview 2020 Wednesday, January 22, 2020 3:00 PM Eastern Time Webcast URL: https://www.webcaster4.com/Webcast/Page/1104/32872 This is a
The site will be placed in maintenance on Wednesday, January 22nd beginning at 5:00am ET to release the below updates. Note that deployments may take
Update 3:46 pm EST: We are continuing to work to receive our first acknowledgement. Our goal is to allow early participation on Thursday, Januar
The site will be placed in maintenance on Tuesday, January 21st beginning at 5:00am ET to release the below updates. Note that deployments may take up
The site will be placed in maintenance on Monday, January 20th beginning at 5:00am ET to release the below updates. Note that deployments may take up
9:21am ET: At this time, prints for all years have returned to normal operations. 9:03am ET: The issue has been identified and actively being worked a
The site will be placed in maintenance on Friday, January 17th beginning at 5:00am ET to release the below updates. Note that deployments may take up
Below are bullet points from our opening presentation at the beginning of the All Partner call before opening up for Q&A from the field. Friday, J
This is a great time for the site administrators to review the Office Configuration located in Configuration>>Office Setup Our recommendation is
Ad Hoc Site Scenario: Site has a “main” site and also has one or more “ad hoc” site . The main site has an EFIN and SIDN (Snnnnnnn01) Ad Hoc s
What returns should I complete at my site? We strongly recommend that you only complete production returns in your site (actual taxpayer returns). T
The site will be placed in maintenance on Thursday, January 16th beginning at 5:00am ET to release the below updates. Note that deployments may take u
The site will be placed in maintenance on Wednesday, January 15th beginning at 5:00am ET to release the below updates. Note that deployments may take
The site will be placed in maintenance on Tuesday, January 14th beginning at 5:00am ET to release the below updates. Note that deployments may take up
Background: TaxSlayer software ordering season began on October 2, 2019. All orders under the existing procurement order were fulfilled. Due to an
The site will be placed in maintenance on Monday, January 13th beginning at 5:00am ET to release the below updates. Note that deployments may take up
The site will be placed in maintenance on Friday, January 10th beginning at 5:00am ET to release the below updates. Note that deployments may take up
The following question was added to both the Pro Online and Desktop software to accommodate the Crypto/Virtual Currency question on Schedule 1
The site will be placed in maintenance on Thursday, January 9th beginning at 5:00am ET to release the below updates. Note that deployments may take up
Scenario: An existing Pro Online site from 2018 now has a new Site Admin for 2019 Question: How does the new site admin gain access to the site if
Ad Hoc Site Scenario: Site has a “main” site and also has one or more “ad hoc” site . The main site has an EFIN and SIDN (Snnnnnnn01) Ad Hoc s
Update 10:30 am EST: Our telephone provider has resolved the issue and calls are being transferred through to the support team. We are seeing discon
The site will be placed in maintenance on Wednesday, January 8th beginning at 5:00am ET to release the below update. Note that deployments may take up
The site will be placed in maintenance on Tuesday, January 7th beginning at 5:00am ET to release the below updates. Note that deployments may take up
IR-2020-02, January 6, 2020 WASHINGTON ― The Internal Revenue Service confirmed that the nation’s tax season will start for individual tax ret
The site will be placed in maintenance on Monday, January 6th beginning at 5:00am ET to release the below updates. Note that deployments may take up t
Update 7:55 am EST: The issue causing the runtime error has been corrected. We recommend you close all instances of your browser and start a new
1/3/2020 – This was resolved in this mornings deployment. We are getting sporadic reports of the following error when trying to open a 2018 retu
The site will be placed in maintenance on Friday, January 3rd to release backend updates and the below software update. 1040 VIEW Correct alignment is
1/3/2020 – The alignment and update to 2019 forms issue has been resolved. If you continue to see the below screen, clear your cache and refresh
The site will be placed in maintenance on Thursday, January 2nd to release the below software updates and various form updates. SCHEDULE C Correct the
VITA/TCE Support will be closed on Tuesday, December 31st through Wednesday, January 1st. In-season customer support hours will resume on Thursday, Ja
The site will be placed in maintenance on Monday, December 30th to release the below software updates. MARYLAND (2018) Correct an e-file issue where S
4:46 PM est: The issue has been resolved and the site is working as expected We are currently experiencing errors when logging in. We have opened
6:05pm ET – The issue has been resolved. 2019 prints should generate at this time. 5:50pm ET – We are continuing to investigate. Only 2019
The site will be placed in maintenance on Thursday, December 26th to release the below software update specific to group reports. GROUP REPORTS Made t
VITA/TCE support will be closing today, December 23rd at 5:00pm ET for Christmas holiday. Regular support hours will resume on Thursday, December 26th
The site will be placed in maintenance on Thursday, December 19th to release the below software updates. CONFIGURATION Duplicate the “actionR
The site will be placed in maintenance on Tuesday, December 17th to release the below reporting update, but primarily back-end updates. MANAGEMENT REP
The TaxSlayer Pro Online site (including Practice Lab) will be placed in scheduled maintenance on Monday, December 16th from 8:00p – 10:00p ET.
6:54 pm — The errors have been resolved. We will continue to monitor the situation We are currently experiencing server errors in the Practice
The site will be placed in maintenance on Thursday, December 12th to release the below software update. CLIENT SEARCH Adding a checkbox to hide return
When inside TaxSlayer Pro Online on the Welcome Page, we wanted to point out the “VITA/TCE Publications and User Guides” area to highlight
The site will be placed in maintenance on Tuesday, December 10th to release the below software update, but mostly back-end updates. GUIDE ME/ENTER MYS
Pre-season Customer Support hours for VITA/TCE sites began this past weekend. Support hours are now as follows for the remainder of the 2019 calendar
When will TaxSlayer start processing TY2019 orders? We have processed 2 orders received from the IRS. We will receive orders on a weekly basis throu
We want to thank Grace for sharing this partner spotlight with us. Area 3, Territory Manager Grace McKnight, Seattle Territory in Seattle, Washington
The site will be placed in maintenance on Thursday, December 5th to release the below software update. Majority of items scheduled in this deploy are
The Alimony Paid (Adjustment) and Alimony Received (Income) menus have been updated to account for the 2019 updates to Schedule 1 to capture the ̶
The answers entered on a return for TY 2018, TY2017, and TY2016 will be eliminated from our system on December 30th. If you need to run any additional
Multi-Site Group (MSA) = Allows a group administrator the ability to create and assign items from the Configuration menu No Consent is required beca
The site will be placed in maintenance on Tuesday, December 3rd to release the below software updates. E-FILE Moving “Paper” option for St
TaxSlayer VITA/TCE support will close today, November 27th at 12:00pm ET and will reopen on Monday, December 2nd at 8:00am ET. We hope everyone has a
12/2/2019 – The Puerto Rico practice exercises have been updated to 2019. Please note current Practice Exercise answers may not reflect some 201
The site will be placed in maintenance on Monday, November 25th to release the below software updates. 1040-NR, FORM 8843 Update the requirement to pr
The answers entered on a return for TY 2018, TY2017, and TY2016 will be eliminated from our system on December 30th. If you need to run any additional
11/21/2019 7:15 pm ET: The service has been resolved. If you are getting a blank page, or experiencing slowness going to the Practice Lab or your
The site will be placed in scheduled maintenance this evening, Tuesday, November 19th beginning at 7:30pm ET. Scheduled maintenance should last until
On Wednesday, November 20th, TaxSlayer VITA/TCE support will be available from 8am-11am ET. We will be closing at 11am ET for a company-wide event.
The site will be placed in maintenance on Tuesday, November 19th to release the below software updates. Schedule C Grid Correct an issue where the Sch
11/18/19 – E-filing is no longer available until a To-Be-Determined date in January 2020. Federal and state returns prepared at this time must b
The following links will activate the updated videos. We have also changed to a format that does not require Adobe Flash. This requires that we ch
Returns will be placed in maintenance on Thursday, November 14th to release the below software updates. 1099-INT, PRIVATE ACTIVITY BOND INTEREST Corre
11/13/19 – When inside a return, you may need to perform a hard refresh of your screen for the Refund Summary to appear. Do a hard refresh using
The site will be placed in maintenance on Tuesday, November 12th to release the below software updates. 1040-NR Correct an issue where accessing the S
The answers entered on a return for TY 2018, TY2017, TY2016, and TY2015 will be eliminated from our system on December 30th. If you need to run any ad
2019 Enhancement to prevent the display of the Imperfect Return selection We have added an option to Security Templates to prevent the Imperfect Retur
The site will be placed in maintenance on Thursday, November 7th to release the below software updates. ARKANSAS Adding the ability to adjust disabili
The answers entered on a return for TY 2018, TY2017, TY2016, and TY2015 will be eliminated from our system on December 30th. If you need to run any ad
When will TaxSlayer start processing TY2019 orders? We typically start importing VITA/TCE orders the week of Thanksgiving. We do not have a definite
Scenario: An existing Pro Online site from 2018 now has a new Site Admin for 2019 Question: How does the new site admin gain access to the site if
The site will be placed in maintenance on Tuesday, November 5th, to release backend updates. *Click here to download a PDF of our Cumulative
The below items were released with the launch of 2019 TaxSlayer Pro Online. PREPARER SETUP – MULTIPLE ACCOUNT CHECKBOX Inside the Preparer Setup
Update: This has been resolved. If you still experience this message, please reach out to support and they can walk you through accessing you
The Practice lab now allows you to create practice returns in TaxSlayer 2019 and TaxSlayer 2018. Items to Note: 2019 States are not available with the
We received the following message from the Georgia Department of Revenue: “Georgia is still working to resolve the problems we are experiencing
We get a lot of questions each year on how to train on rejected returns that are relevant to our site. The following outlines a process that can be
We will be migrating our content to a new platform beginning Monday, October 28th. This process will take the majority of the week, so Craig and I h
We will be rolling out Practice Lab 2019 during the week of November 4th. At this time, we do not know what date it will be pushed. Once Practice
We will be migrating our content to a new platform beginning Monday, October 28th. This process will take the majority of the week, so Craig and I h
The answers entered on a return for TY 2018, TY2017, TY2016, and TY2015 will be eliminated from our system on December 30th. If you need to run any ad
The site will be placed in maintenance on Tuesday, October 22nd at 5 am Eastern to release a series of updates.
The site will be placed in maintenance on Thursday, October 17th to release the below software update. MARYLAND Corrected an issue where a dependent l
The 1040SR will be available for sites to add to their custom print sets for sites that want to print the 1040SR for their clients. We will not be a
Based on feedback from the field and concerns that too many volunteers have the ability to “Mark a return complete”, we will be removing t
The answers entered on a return for TY 2018, TY2017, TY2016, and TY2015 will be eliminated from our system on December 30th. If you need to run any ad
The site will be placed in maintenance on Thursday, October 10th to release the below software update, but mostly backend updates. CLIENT LIST Correct
The site will be placed in maintenance on Tuesday, October 8th to release the below software updates. E-FILE Duplicating the “Save” button
The site will be placed in maintenance on Tuesday, October 1st to release mostly backend software updates, plus the below enhancement. PHONE NUMBER IN
The answers entered on a return for TY 2018, TY2017, TY2016, and TY2015 will be eliminated from our system on December 30th. If you need to run any ad
TaxSlayer sent a balance due email out to a group of email addresses in error this morning, followed by an apology email letting the recipient know it
The site will be placed in maintenance on Tuesday, September 24th, to release the below software updates. E-FILE Correct an erroneous e-file warning w
The following was released to production: 2017 PA Issue ID 3834: Resolve the issue where PA Resident return menus were blank and not displaying addi
The current videos require the use of Flash in order to play them so we can continue to support Closed Captioning. You will need to enable Flash for
The site will be put into maintenance mode on Tuesday, September 17th at 5:00 am Eastern to release a series of updates. These are back end updates
Click here to download PDFs Click here to submit a suggestion There are three attachments to review: Attachment #1: Dedicated to application and
Tuesday, September 10th 2019 The Utah State Tax Commission have indicated they are now able to process acknowledgements once again. “We were abl
The site will be placed in maintenance on Thursday, September 5th to release the below software updates. MONTANA Correct an issue where the Qualified
9:19am ET – Phone support is now available. We apologize for any inconvenience. The customer support phone lines are currently experiencing a te
The site will be placed in maintenance on Tuesday, September 3rd to release a series of updates on the back-end.
The site will be placed in maintenance on Tuesday, August 27th to release the below software update, but mainly back-end updates will be pushed out du
The site will be placed in maintenance on Thursday, August 22nd to release the below software updates. MARRIED FILING SEPARATE – INCORRECT DEPEN
The site will be placed in maintenance on Tuesday, August 20th to release the below software updates. SCHEDULE C GRID Added a column for Expenses/Net
As sites begin to prepare training for the upcoming filing season, we wanted to put together a cumulative document depicting program enhancements intr
The below message was released by the IRS. During the below outlined times, returns electronically filed will not receive an acknowledgement until aft
The IRS MeF system is now available. The IRS issues a Quick Alert that their MeF Production system is unavailable. What does this mean to you?
The site will be placed in maintenance on Thursday, August 1st to release the below software updates. CLIENT LIST PAGE NAVIGATION The page navigation
8/2/2019 Idaho State Tax Commission has resolved their certificate connectivity issue. They have begun processing acknowledgements. 7/31/2019 Software
The following items were delivered to production Thursday, July 25th. PUERTO RICO Corrected an issue where MFS returns and bona fide residents of PR w
The site will be placed in maintenance on Thursday, July 18th to release the below software updates. MASSACHUSETTS Correct an issue where the Schedule
The site will be placed in maintenance on Tuesday, July 16th to release backend updates to the software.
The IRS published Tax Tip 2019-90 today. Below are details you can share with others in your community that may wish to become a volunteer for VITA/TC
The site will be placed in maintenance on Tuesday, July 9th to release the below software updates. KANSAS Correct a display issue on the K-40H PDF whe
6/25/2019 – 11:24am ET – The issue has been resolved and access to the site and practice environments have been restored. We apologize for
Users that have logins to manage a group of sites, now have the ability to set the default Print Set when assigning print sets to the sites. Login wit
6/24/2019 – 9:16am ET Printing for all years has been resolved. 6/24/2019 – 9:09am ET The issue has been found and actively being correcte
The site will be placed in maintenance on Thursday, June 20th to release the below software updates. E-FILE Correct an erroneous e-file message being
June 20th “The Illinois Department of Revenue maintenance has been completed. We are again processing MeF submissions. We have picked up all fil
Refer to Publication 3112, IRS e-file Application an
The site will be placed in maintenance on Tuesday, June 18th to release the below software updates. ARIZONA AZ returns rejected with Reject Code 708 f
6/18/2019 at 8:15am ET The fix has been pushed live. 6/17/2019 at 6:25am ET The fix for Issue 3679 is scheduled to be pushed live the morning of 6/18/
The site will be placed in maintenance on Thursday, June 13th to release the below software updates. FORM 1099-R Checkbox has been added, that if mark
In this mornings deployment, we released a new status that can be assigned to preparers at your site(s). In addition to “Active” and ̶
For specific information refer to the following resources located on www.irs.gov: Link and Learn Taxes – Puerto Rico courses Publication
We will be implementing reCAPTCHA after the user has two invalid login attempts. After two unsuccessful login attempts, the user will be required t
The site will be placed in maintenance on Wednesday, June 12th to release the below software updates. CLIENT SEARCH Corrected the issue where an error
The site will be placed in maintenance on Thursday, June 6th to release the below software updates. CONNECTICUT Correct an issue in the CT Amended Pro
MFA Verification codes are currently not being sent via email. We are working to resolve this. They are being sent via text. *If you have a Gmail
12:01 pm est: The printing issues have been resolved Printing inside and outside of returns for all years is currently not generating the PDF. We
The site will be placed in maintenance on Tuesday, May 28th to release the below software updates. E-FILE – FORM 8888 Adjust tabbing sequence fo
5/28 – Impacted returns have been resubmitted for processing. Acknowledgements should be returning over the next 24-48 hours. Update: The fix fo
The site will be placed in maintenance on Thursday, May 23rd to release the below software updates. DELAWARE Correct an issue in the Nonresident Delaw
For sites experiencing slowness, click this link and follow the below instructions. Click the type of Internet Connection used at your site. Examples
The site will be placed in maintenance on Wednesday, May 8th to release the below software updates. 1040 VIEW (SUMMARY/PRINT) Correct the issue where
The site will be placed in maintenance on Thursday, May 2nd to release the below software updates. CALIFORNIA Removing “Can you be claimed as a
The site will be placed in maintenance on Tuesday, April 30th to release the below software updates. CONNECTICUT Correct an issue where Schedule CT-SI
The site will be placed in maintenance on Tuesday, April 23rd to release the below software updates. ALABAMA Correct an issue with the Federal Income
The Department is aware of a delay in processing acknowledgements; however, acknowledgements are being processed. We sincerely apologize for this de
The phone system is not currently taking calls. We are working to resolve. Please reach out to VITA/TCE Support via chat or email
Update 6:37pm ET – The deployment is complete and Issue 3548 is now closed. Impacted returns can be submitted at this time. The fix for Issue 35
We just wanted to mention that we are currently experiencing inclement weather in our area. You may experience delays or dropped calls when contacting
TaxSlayer VITA/TCE Support will be closed on Easter Sunday, 4/21/2019. Beginning Monday, April 22nd, off-season customer support hours will begin as f
This was resolved Update: Press Ctrl+F5 to reload the page We are getting reports that certain states such as NY, MA, WV and NJ are not loading. W
The site will be placed in maintenance on Wednesday, April 17th to release the below software updates. ARIZONA (2016) Correct an issue in the 2016 AZ
We have received a couple reports from the field of a validation issue specific to State Direct Debit payments (shown in the below screenshot). The is
Today was the last all partner call for this filing season. Thank you to each and every one of you that made this filing season a success! We know loc
The site will be placed in maintenance on Wednesday, April 10th to release the below software updates. This will be the final deployment for this fili
The site will be placed in maintenance on Tuesday, April 8th to release the below software updates. CONNECTICUT Remove the preparer name from printin
The site will be placed in maintenance on Friday, April 5th to release the below software updates. 1040 VIEW Corrected a display issue where the ODC c
The site will be placed in maintenance on Thursday, April 4th to release the below software updates. ARIZONA Correct a print issue on AZ Form 203 wher
This is always a good time of the tax season where the need of an amended return tends to come into play. Taxpayers received a late form they weren
Purpose: To provide an update regarding the Qualified Business Income Deduction (QBID) on returns prepared prior to the TaxSlayer update on February
Purpose: To provide an update regarding the American Opportunity Tax Credit (AOTC) for bona fide residents of Puerto Rico Click here to download VTA
4/4/2019 – The fix was deployed this morning. 4/3/2019 – Issue 3389 was not deployed this morning as the scheduled deployment was postpone
10:06am ET – All deployments have been released and access to 2017 returns for those that had issues should be resolved at this time. 10:00am ET
The site will be placed in maintenance on Monday, April 1st to release the below software updates. ARIZONA Correct an issue resulting in Reject Code 7
Below are the questions and answers recorded from the All Partner Call on Thursday, March 28th. We are posting questions most applicable to all sites.
How can I determine which state returns were electronically filed and which state returns were marked as Paper? We recommend running the Pro Web Retu
The site will be placed in maintenance on Friday, March 29th to release the below software updates. ALABAMA Correct an issue where the AL Injured Spou
The site will be placed in maintenance on Wednesday, March 27th to release the below software updates. ARIZONA Correct an issue related to Line 20 whe
The IRS Core team has posted the following TY 2018 Due Dates Click here to download Due Dates
We will be putting the returns in maintenance on Friday, March 22nd to release the below software updates. CONNECTICUT Add the ability to adjust out C
Returns will be placed in maintenance on Thursday, March 21st to release the below software updates. KANSAS Correct an issue where a KS return was all
The site will be placed in maintenance on Wednesday, March 20th to release the below software updates. ARIZONA Correct print issues related to Arizona
Below are the questions and answers recorded from the All Partner call on Thursday, March 14th. We are posting questions most applicable to all sites.
Software vendors received the below messaging from the Nebraska Department of Revenue. “It appears Nebraska set rejects for NEHeader-0020 betwee
We have received a few sporadic reports of inconsistent behavior related to the 2015 and 2016 programs. We wanted to identify what we know below in re
The site will be placed in maintenance on Monday, March 18th to release the below software updates. GEORGIA Added an entry field within Subtractions f
The site will be placed in maintenance on Friday, March 15th to release the below software updates. APPLICATION OF EXTENSION Correct an issue where th
Click here to launch the 2019 VITA Awareness Day toolkit. This year also celebrate’s the 50th anniversary of the VITA.
The site will be placed in maintenance on Wednesday, March 13th to release the below software updates. CALIFORNIA This issue specific to a CA return
10:49 am EST: All returns for all years should be rendering PDFs as expected 10:17 am EST: The PDF is generating for new returns, both inside an
Click here to view PDF Click here to submit a suggestion There are three attachments Attachment #1: Dedicated to application and federal suggest
The site will be placed in maintenance on Monday, March 11th to release the below software updates. ISSUE 3062 Correct the printing issue certain Secu
A major internet backbone is having an outage in the area. If you are getting an error that you cannot hit the IP Address when trying to login to th
RESOLVED: 3/11/19 – Issue 3062 has been closed out. The fix is now live. UPDATE: 3/8/19 – The fix is currently working its way through int