WELCOME TO THE VITA/TCE BLOG

Release Notes: July 11th – 1040 View, Client List & Custom Questions

A deployment is scheduled for the morning of Thursday, July 11th to release the below update(s). Access to the program may be limited during a deploym


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10 Jul 24 Craig Smith

VITA/TCE Support: Closed July 4th

TaxSlayer offices will be closed on Thursday, July 4th. Normal off-season support hours will resume on Friday, July 5th.


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02 Jul 24 Craig Smith

Error transmitting returns from the Transmission menu [RESOLVED]

Scenario:  I am receiving an error when trying to transmit returns from the transmission menu Workaround:  Transmit the returns individually from th


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01 Jul 24 Kim Manuel

Release Notes: June 25th – F8863, MFJ vs MFS & 1040-ES Calculator

A deployment is scheduled for the morning of Tuesday, June 25th to release the below update(s). Access to the program may be limited during a deployme


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24 Jun 24 Craig Smith

2023 TaxSlayer Pro Online: What we Know – Updated 6/20/2024

Only TaxSlayer verified Federal and State issues with a potentially broad impact listed FEDERAL ITEMS Issue 2303: State Prompts appearing more than on


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20 Jun 24 Kim Manuel

Release Notes: June 20th – ME & W-2G

A deployment is scheduled for the morning of Thursday, June 20th to release the below update(s). Access to the program may be limited during a deploym


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20 Jun 24 Craig Smith

Release Notes: June 18th – Sch. A

A deployment is scheduled for the morning of Tuesday, June 18th to release the below update(s). Access to the program may be limited during a deployme


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17 Jun 24 Craig Smith

Message from Alabama DOR: Delay in Acks

Software vendors received the below messaging from Alabama DOR. “Good Afternoon, Industry Partners.  We are aware of issues with processing ret


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17 Jun 24 Craig Smith

Release Notes: June 13th – Custom Consent

A deployment is scheduled for the morning of Thursday, June 13th to release the below update(s). Access to the program may be limited during a deploym


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13 Jun 24 Craig Smith

Form 1040-ES Payment Calculator Now Available

We’re excited to announce that TaxSlayer Pro Online now supports a “1040 Estimated Payments Calculator” tool. This tool is housed un


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12 Jun 24 Craig Smith

Suggestion Box: Latest Update on Suggestions as of 3/31/2024

Click here to view and download the PDF. The link will launch a BrainShark video with instructions on how to view the PDF’s. Click here to subm


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12 Jun 24 Kim Manuel

VITA/TCE News: Link & Learn Certification Site Now Offline

NOTE: The below changes DO NOT impact volunteer access to Link & Learn training materials. For any questions related to Link & Learn, please d


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07 Jun 24 Craig Smith

Release Notes: June 4th – AL, MFJ/MFS Comparison & Student Loan

A deployment is scheduled for the morning of Tuesday, June 4th to release the below update(s). Access to the program may be limited during a deploymen


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03 Jun 24 Craig Smith

Release Notes: May 30th – Validation Errors Button

A deployment is scheduled for the morning of Thursday, May 30th to release the below update(s). Access to the program may be limited during a deployme


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29 May 24 Craig Smith

Release Notes: May 28th – AR, 1040 View & MI

A deployment is scheduled for the morning of Tuesday, May 28th to release the below update(s). Access to the program may be limited during a deploymen


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27 May 24 Craig Smith

VITA/TCE Support: Closed Memorial Day

TaxSlayer offices will be closed on Monday, May 27th for Memorial Day. Normal off-season support hours will resume on Tuesday, May 28th.


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26 May 24 Craig Smith

Release Notes: May 14th – PA & RI

A deployment is scheduled for the morning of Tuesday, May 14th to release the below update(s). Access to the program may be limited during a deploymen


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13 May 24 Craig Smith

Client Search Menu: Filtering on “100 Most Recent Return” View Not Working [RESOLVED]

5/9/24 – 11:45am ET: This has been resolved. With this mornings deployment, an issue was introduced where searching/filtering on the “100


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09 May 24 Craig Smith

Release Notes: May 9th – Client List, F8843, Health Insurance & PR Return

The below items have been rolled back to correct an issue that was introduced during the deployment. The below items are not live in production at thi


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08 May 24 Craig Smith

TaxSlayer VITA/TCE Support Wednesday, May 8th

TaxSlayer VITA/TCE Support will be unavailable Wednesday, May 8th from 8:00am to 11:00am for training. Normal off-season support hours will resume pro


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07 May 24 Craig Smith

Release Notes: May 7th – E-file, IA & MA

A deployment is scheduled for the morning of Tuesday, May 7th to release the below update(s). Access to the program may be limited during a deployment


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06 May 24 Craig Smith

Release Notes: May 2nd – OH

The site will be placed in maintenance on Thursday, May 2nd, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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01 May 24 Craig Smith

Prior Year Comparison Utility Just Got Better!

With this mornings deployment, the Prior Year Comparison utility on the Summary/Print page has been enhanced to better serve you and the taxpayers you


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30 Apr 24 Craig Smith

Release Notes: April 30th – Direct Debit, F8889 & PYC

The site will be placed in maintenance on Tuesday, April 30th, beginning at 5:00am ET to release the below update(s). Note that deployments may take u


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29 Apr 24 Craig Smith

End of Season Closeout just got easier…

We have added an easier way to archive Preparers that you know will not be volunteering at your site in the future. Select Configuration Select Prepar


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23 Apr 24 Kim Manuel

Release Notes: April 23rd – F8863, MA & Preparer Menu

The site will be placed in maintenance on Tuesday, April 23rd, beginning at 5:00am ET to release the below update(s). Note that deployments may take u


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22 Apr 24 Craig Smith

Delay in Transmitted Returns (Update 11:56am) — RESOLVED

Update (11:56am)  We have identified the issue and restarted all necessary services.  You will slowly see the returns change from “Received&#8


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19 Apr 24 Kim Manuel

Connecticut: Delay in Acknowledgements

We received the below confirmation from Connecticut regarding CT returns still waiting on acknowledgments. There is nothing to do on your end. As CT i


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16 Apr 24 Craig Smith

Release Notes: April 16th – F1040 PDF, IA & KY

The site will be placed in maintenance on Tuesday, April 16th, beginning at 5:00am ET to release the below update(s). Note that deployments may take u


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15 Apr 24 Craig Smith

Pro Online: Recommended End of Season Reports

Federal Returns not Transmitted Gives you a list of federal returns that have never been transmitted, along with the status (i.e. in progress, complet


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11 Apr 24 Kim Manuel

TaxSlayer Pro Online Closeout Procedures

TaxSlayer Pro® Online For post filing season security, all users other than administrator, should be made inactive. This will ensure no returns are b


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09 Apr 24 Kim Manuel

Extension e-file: Spinning [RESOLVED]

Update 04/09/2024  8:47am:  This has been resolved.  You can now continue through the extension process. Scenario:  You select to File an extensio


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09 Apr 24 Kim Manuel

Release Notes: April 5th – AL, F4868, F8915-F, FSA, IL, MO & WI

The site will be placed in maintenance on Friday, April 5th to release the below software updates. This will be an unplanned deployment during our cod


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04 Apr 24 Craig Smith

Rejected Extensions: Next steps [Corrections Made]

Update 4/5/2024:  You can now correct and electronically re-submit any rejected extensions   Scenario: My extension was rejected and there is no


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04 Apr 24 Kim Manuel

Errors printing returns [RESOLVED]

Update:  11:30 am.  The PDFs are rendering from all areas of the application.  If you are still getting an error printing, log out, close your brow


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03 Apr 24 Kim Manuel

Release Notes: April 3rd – 1040 View, 1040-NR, IL, MA, MS & NJ [FINAL DEPLOYMENT]

The site will be placed in maintenance on Wednesday, April 3rd to release the below software updates. This will be the final deployment for this filin


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02 Apr 24 Craig Smith

Pro Online: Intermittent Cloudflare Error [resolved]

We are seeing some very intermittent Cloudflare errors navigating through Pro Online.  We have opened a help desk ticket to investigate.  During the


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01 Apr 24 Kim Manuel

Release Notes: April 1st – F1040-X, IN & Sch. SE

The site will be placed in maintenance on Monday, April 1st, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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31 Mar 24 Craig Smith

Release Note: March 29th – IA, LA, MD & WI

The site will be placed in maintenance on Friday, March 29th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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28 Mar 24 Craig Smith

Release Notes: March 27th – CA, Fed & NJ

A product deployment for TaxSlayer Pro Online will occur Wednesday, March 27th beginning at 5:00am ET to release the below update(s). Note that deploy


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26 Mar 24 Craig Smith

Prior Year E-file (2022 & 2021) Update: You can now send your prior year returns (Updated 3/22)

Update 3/22:  You can now send your 2021 returns Update:  You can now send your prior year 2022 returns. Please continue hold impacted 2021 returns.


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22 Mar 24 Kim Manuel

Release Notes: March 22nd – F1040-NR, F8936, NM, PA & Reject Code F1040-034-07 (2021)

A product deployment for TaxSlayer Pro Online will occur Friday, March 22nd beginning at 5:00am ET to release the below update(s). Note that deploymen


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21 Mar 24 Craig Smith

Connectivity: Internet outages may impact connectivity (03/21/2024 4:42pm Eastern) Update 3/22

Update:  The internet outage issues appear to be resolved.   We are closely monitoring reports of several major internet outages or issues throu


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21 Mar 24 Kim Manuel

MN Reject Code: 0118

3/21/24: For any M1PR returns with the below reject code, please hold them until this blog post is updated indicating they can be resubmitted. MN has


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21 Mar 24 Craig Smith

Release Notes: March 20th – MI, NJ, PDF & Reject Code F1040-034-07

A product deployment for TaxSlayer Pro Online will occur Wednesday, March 20th beginning at 5:00am ET to release the below update(s). Note that deploy


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19 Mar 24 Craig Smith

Release Notes: March 18th – MO & VA

A product deployment for TaxSlayer Pro Online will occur Monday, March 18th beginning at 5:00am ET to release the below update(s). Note that deploymen


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17 Mar 24 Craig Smith

Release Notes: March 15th – NE, Watermark & WI

A product deployment for TaxSlayer Pro Online will occur Friday, March 15th beginning at 5:00am ET to release the below update(s). Note that deploymen


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14 Mar 24 Craig Smith

Release Notes: March 13th – Reject F1040-034-070, IL, MO, PA and Sch. E

A product deployment for TaxSlayer Pro Online will occur Wednesday, March 13th beginning at 5:00am ET to release the below update(s). Note that deploy


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12 Mar 24 Craig Smith

DTF-948-O Notice from New York: What you need to know

Your clients may receive or have already received a DTF-948-O, Request for Information, from the New York State (NYS) Department of Taxation and Finan


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12 Mar 24 Kim Manuel

What returns can be electronically filed?

Just a quick reminder, as we move into the final month of e-file on what types of returns can be electronically filed through TaxSlayer. Federal 1040


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12 Mar 24 Kim Manuel

Frequently Submitted Suggestion: Add an IP PIN Warning when return is carried forward

If Prior Year Carryforward is used and anyone in the return had an IP PIN in the prior year and does not have one in the current year, a warning is di


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12 Mar 24 Kim Manuel

March 8th All Partner Call Notes

All Partner Call Notes – 3/7/2024 As of Monday the 4th, 1 million returns have been transmitted E-filing warning related to missing 1095-A – fix w


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12 Mar 24 Kim Manuel

Release Notes: March 8th – CA, MI, NJ, NY & OH

A product deployment for TaxSlayer Pro Online will occur Friday, March 8th beginning at 5:00am ET to release the below update(s). Note that deployment


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07 Mar 24 Craig Smith

Volunteer Spotlight: In Rancho Cucamonga, a Team of Teenage Tax Slayers Helps Adults

Link to New York Times article At a high school in California, students help run a tax-return clinic. They get academic credit, breakfast burritos and


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07 Mar 24 Kim Manuel

1095-A Warning at E-file [RESOLVED]

This morning (3/6/24), an enhancement was released to indicate to preparers, if carryforward was used, that a 2022 return had a 1095-A added but it ha


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06 Mar 24 Craig Smith

Release Notes: March 6th – F1095-A, MN & Preparer Setup

A product deployment for TaxSlayer Pro Online will occur Wednesday, March 6th beginning at 5:00am ET to release the below update(s). Note that deploym


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05 Mar 24 Craig Smith

Release Notes: March 4th – AOTC, IL, IN & MN

A product deployment for TaxSlayer Pro Online will occur Monday, March 4th beginning at 5:00am ET to release the below update(s). Note that deployment


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03 Mar 24 Craig Smith

IRS Reject F8962-070

3/1/2024 – Recycling this blog post. See below on how to handle this Federal reject related to 1095-A’s. 3/4/2022 – If you have a re


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01 Mar 24 Kim Manuel

Release Notes: March 1st – 1040 View, DE, Fed Returns, FSA & IN

A product deployment for TaxSlayer Pro Online will occur Friday, March 1st beginning at 5:00am ET to release the below update(s). Note that deployment


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29 Feb 24 Craig Smith

Reminder: State Amended Returns Must Be Paper Filed

Now that sites are beginning to prepare amended returns, we just wanted to post a reminder that through TaxSlayer Pro Online and TaxSlayer FSA, only F


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28 Feb 24 Craig Smith

Release Notes: February 28th – CO, PA, Print & RI

A product deployment for TaxSlayer Pro Online will occur Wednesday, February 28th beginning at 5:00am ET to release the below update(s). Note that dep


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27 Feb 24 Craig Smith

California Reject Code R0000-065 [RESOLVED]

5:13pm ET: We have completed the deploy to correct CA Reject R0000-065. Action Required: You can now re-submit your rejected CA returns. Scenario: CA


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23 Feb 24 Craig Smith

Release Notes: February 23rd – CA, F5329, MI, MN, PA, RI & WA

A product deployment for TaxSlayer Pro Online will occur Friday, February 23rd beginning at 5:00am ET to release the below update(s). Note that deploy


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22 Feb 24 Craig Smith

February 22, 2024 All Partner Call – Canceled

Alert: SPEC Partners Today’s TaxSlayer All Partner Call has been canceled. The next call will be March 7, 2024,  2:00 PM Eastern Time, Dail-in Numb


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22 Feb 24 Kim Manuel

Trending News that potentially impacts your sites: Cellular Outage

Report: AT&T, T-Mobile, Verizon experiencing nationwide cellular outage A cellular outage Thursday morning in the United States is being reported


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22 Feb 24 Kim Manuel

Illinois “Preparer Firm EIN Required” Message at E-file [RESOLVED]

We are aware of an issue with Illinois returns at e-file presenting a validation message for “Preparer Firm EIN required…”. We have


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21 Feb 24 Craig Smith

Release Notes: February 21st – F5329, F8379, F8857, MN, NJ, Spanish & Notes

A product deployment for TaxSlayer Pro Online will occur Wednesday, February 21st beginning at 5:00am ET to release the below update(s). Note that dep


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20 Feb 24 Craig Smith

Random Spanish pages and prints

Scenario:  I open a return or print a return and I am presented with random Spanish forms, even though I did not change the return to Spanish. Workar


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19 Feb 24 Kim Manuel

Release Notes: February 19th – F8379, F7206, 1099-R & MD

A product deployment for TaxSlayer Pro Online will occur Monday, February 19th beginning at 5:00am ET to release the below update(s). Note that deploy


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16 Feb 24 Kim Manuel

Release Notes: February 16th – CA, DC, F1099-R & ME

A product deployment for TaxSlayer Pro Online will occur Friday, February 16th beginning at 5:00am ET to release the below update(s). Note that deploy


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15 Feb 24 Craig Smith

Sales Tax Worksheet: Detour in flow

There is an unintended detour in the flow of accessing the Sales Tax Worksheet Navigate to Deductions >> Itemized Deductions Select Taxes you Pa


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15 Feb 24 Kim Manuel

Louisiana Reject for Vendor Not Approved for E-file [update 2/15 9:43am] RESOLVED

Update 2/15/24 9:43am:  The state has confirmed they are no longer returning this reject code. Action Required:  None Resolution:  We will re-queue


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15 Feb 24 Craig Smith

Release Notes: February 14th – IL, KS, ME, MN & UT

A product deployment for TaxSlayer Pro Online will occur Wednesday, February 14th beginning at 5:00am ET to release the below update(s). Note that dep


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13 Feb 24 Craig Smith

Release Notes: February 12th – DE, IL, LA & NE

A product deployment for TaxSlayer Pro Online will occur Monday, February 12th beginning at 5:00am ET to release the below update(s). Note that deploy


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11 Feb 24 Craig Smith

2022 E-files: Stuck in Transmitted [update 2/13/2024 10:35 am EST RESOLVED]

Update:  The majority of the returns that were stuck in the Transmitted status have been sent to the IRS and acknowledged.  If you continue to see


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09 Feb 24 Kim Manuel

February 8, 2024 All Partner Call Notes

Notes from the February 8th All Partner Call: As of Monday the 5th, 105,000 returns have been transmitted IRS will begin processing refunds for EITC/C


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09 Feb 24 Kim Manuel

Release Notes: February 9th – AL, AZ, F1099-R, F8889, ACA, MN, RRB-1099-R & Sch. A

A product deployment for TaxSlayer Pro Online will occur Friday, February 9th beginning at 5:00am ET to release the below update(s). Note that deploym


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08 Feb 24 Craig Smith

Release Notes: February 7th – IA & Gambling Losses

A product deployment for TaxSlayer Pro Online will occur Wednesday, February 7th beginning at 5:00am ET to release the below update(s). Note that depl


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06 Feb 24 Craig Smith

Roles & Permissions: What permission controls the masking of data?

The “View full taxpayer SSN” permission determines whether a user can view the full SSN or view a masked SSN. By default the majority of t


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06 Feb 24 Kim Manuel

Reminder: State PDF’s with “Do Not Mail” Watermark

We just wanted to share a quick reminder about state PDF’s when they display the “Do Not Mail” watermark (shown below) and what that


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06 Feb 24 Craig Smith

Updates from CO, GA & NM

Software vendors received the below messaging from Colorado, Georgia and New Mexico about initial filing delays. To sum it up, once e-filing is opened


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06 Feb 24 Craig Smith

FSA Kiosk Users: Copy and Paste the URL to your browser

We recommend that you copy and paste the URL rather than trying to access it from the email.  This prevents your system from seeing it as a phishing


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05 Feb 24 Kim Manuel

Common EIN Rejects

The following EIN rejects are common rejects this time of the season. FW2-502: Form W-2, Line B ‘EmployerEIN’ must match data in the eFile


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05 Feb 24 Kim Manuel

Prior Year Returns: Avoiding IRS Reject F1040-034-07 (Update 2/9)

Update 2/9/24: Impacted returns can be resubmitted. Update 2/6/24:  The IRS has not put an alternative solution in place.  As of today, these prior


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05 Feb 24 Kim Manuel

Release Notes: February 5th – Minnesota

A product deployment for TaxSlayer Pro Online will occur Monday, February 5th beginning at 5:00am ET to release the below update(s). Note that deploym


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04 Feb 24 Craig Smith

Prior Year e-file and 2023 state only is now available.

Update (02/02/2024 10:00 am EST)  We have turned on 2023 State Only and prior year e-file for 2022 and 2021. Note: The IRS currently has a business r


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02 Feb 24 Kim Manuel

IRS Reject F1040-065-04

F1040-065-04:  At least one of the following must have a non-zero value on Form 1040: ‘TotalIncomeAmt’ or ‘AdjustedGrossIncomeAmt&#


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02 Feb 24 Kim Manuel

Release Notes: February 2nd – CA, FW-2, MA & RI

A product deployment for TaxSlayer Pro Online will occur Friday, February 2nd beginning at 5:00am ET to release the below update(s). Note that deploym


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01 Feb 24 Craig Smith

2023 and 2022: 1095-A [RESOLVED]

Scenario: I have completed the 1095-A by entering the appropriate data.  I click continue and the application gives me an error because it does not r


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01 Feb 24 Kim Manuel

CA Reject Code F540-570

“2023 CA Individual (Web Only) Reject Code F540-570 – Not eligible for renter credit because AGI too high.” Workaround: If you have


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01 Feb 24 Craig Smith

Message from AL DOR: Delay in Sending Acknowledgements

Software vendors received the below message from AL DOR. AL returns can still be transmitted as normal, just note there will be a delay in receiving a


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31 Jan 24 Craig Smith

Top rejects we are seeing

IND-181-01:The Primary Taxpayer did not enter a valid Identity Protection Personal Identification Number (IP PIN). Please visit www.irs.gov/getanippin


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31 Jan 24 Kim Manuel

Release Notes: January 31st – AR, IL, MI, MO & OH

A product deployment for TaxSlayer Pro Online will occur Wednesday, January 31st beginning at 5:00am ET to release the below update(s). Note that depl


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30 Jan 24 Craig Smith

IRS Acknowledgements: Why am I seeing double?

Scenario:  When I run my IRS ack report report, I see some of my taxpayer’s listed twice…either accepted twice or rejected twice   &


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30 Jan 24 Kim Manuel

IRS Acknowledgements- Reminder

The IRS can take up to 48 hours to make acknowledgements available to software vendors.  The VITA/TCE support reps, see the same information  you se


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30 Jan 24 Kim Manuel

IRS Rejected Returns [RESOLVED]

Problem:  You currently cannot view the reason the return has been IRS Rejected on some returns.  This also impact the IRS Ack reports not displayin


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29 Jan 24 Kim Manuel

Release Notes: Monday, January 29th – F3903 & MN

A product deployment for TaxSlayer Pro Online will occur Friday, January 26th beginning at 5:00am ET to release the below update(s). Note that deploym


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26 Jan 24 Craig Smith

MN Working Family Tax Credit Update

The below messaging was recently shared by MN DOR. NOTE: The described issue has been resolved and with the fix being deployed to production on Friday


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26 Jan 24 Craig Smith

Portal List: How do I know when the taxpayer uploads a document or Sends a message?

When the taxpayer uploads a document or sends a message, a red dot will appear next to messages.  You will then select the Unread Message dialog in t


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26 Jan 24 Kim Manuel

FAQ: Your connection is not private message

Problem:  You or your taxpayer receive the following message when clicking on an activation link (site activation, admin activation or customer porta


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26 Jan 24 Kim Manuel

Introducing the Portal Clients list

The Customer Portal list allows the sites to more easily manage the taxpayers who have been sent a customer portal link. Select the Portal Clients but


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26 Jan 24 Kim Manuel

Release Notes: January 26th – 1099-NEC, IA, LA, MN, Reports & 1099-G, Box 2

A product deployment for TaxSlayer Pro Online will occur Friday, January 26th beginning at 5:00am ET to release the below update(s). Note that deploym


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25 Jan 24 Craig Smith

Link and Learn Certification Site: Support Reminder

We are getting several calls and emails regarding challenges with the certification tests for Link and Learn. TaxSlayer DOES NOT host and/or maintain


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25 Jan 24 Kim Manuel

Controlled Launch: We have opened up e-file until 4:00 PM EST on Thursday

Update 1/25/2024 12:50 PM EST)…  Remember my comment “the times are subject to change or stop based on feedback from the IRS”&#8230


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24 Jan 24 Kim Manuel

Release Notes: January 24th – IN, IA, NJ, NY & Sch. C

A product deployment for TaxSlayer Pro Online will occur Wednesday, January 24th beginning at 5:00am ET to release the below update(s). Note that depl


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23 Jan 24 Craig Smith

The EFIN associated with my site is not correct: What is the process?

TaxSlayer cannot change the EFIN associated with a site without authorization from SPEC Headquarters in Atlanta. If the EFIN associated with your site


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23 Jan 24 Kim Manuel

Release Notes: January 22nd – 1040-NR

A product deployment for TaxSlayer Pro Online will occur Monday, January 22nd beginning at 5:00am ET to release the below update(s). Note that deploym


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21 Jan 24 Craig Smith

Release Notes: January 19th – CDC, DE, IL, MD, MI & MO

A product deployment for TaxSlayer Pro Online will occur Friday, January 19th beginning at 5:00am ET to release the below update(s). Note that deploym


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18 Jan 24 Craig Smith

Controlled Launch: What is trending?

As the Professional side of TaxSlayer navigates through controlled launch, we want to share some of the things that they are seeing. We are seeing a l


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16 Jan 24 Kim Manuel

Release Notes: January 17th – FW-2, KY, MA, MI & NJ

A product deployment for TaxSlayer Pro Online will occur Wednesday, January 17th beginning at 5:00am ET to release the below update(s). Note that depl


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16 Jan 24 Craig Smith

Practice Lab: 2023 Practice Exercises

1/15/2024: All Puerto Rico Practice Exercises have been updated and uploaded to the Practice Lab. At this time, all Practice Exercises have been updat


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15 Jan 24 Craig Smith

January 15, 2024: Official launch of “Start New Return”

TaxSlayer 2023 is officially open for sites to utilize the “Start New Return” menu item. Things you should know: Start New Return at the s


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15 Jan 24 Kim Manuel

Release Notes: January 12th – FW-2, HI, KS, MA, MN, SMW, SC & Standard Deduction

A product deployment for TaxSlayer Pro Online will occur Friday, January 12th beginning at 5:00am ET to release the below update(s). Note that deploym


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11 Jan 24 Craig Smith

Release Notes: January 10th – 1040 View, CT, F2441, F8880, FW-2, IN & Sch. C

A product deployment for TaxSlayer Pro Online will occur Wednesday, January 10th beginning at 5:00am ET to release the below update(s). Note that depl


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09 Jan 24 Craig Smith

IRS News Release: Opening day for e-file

IR-2024-04, Jan. 8, 2024 WASHINGTON — The Internal Revenue Service today announced Monday, Jan. 29, 2024, as the official start date of the nation&#


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08 Jan 24 Kim Manuel

Release Notes: January 8th – MN

A product deployment for TaxSlayer Pro Online will occur Monday, January 8th beginning at 5:00am ET to release the below update(s). Note that deployme


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07 Jan 24 Craig Smith

Release Notes: January 5th – CA, Dependents, Other Adjustments & Sch. A

A product deployment for TaxSlayer Pro Online will occur Friday, January 5th beginning at 5:00am ET to release the below update(s). Note that deployme


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04 Jan 24 Craig Smith

Inactive Sites and Usernames

All sites that we have not received a TaxSlayer 2023 order have been marked as inactive.  As we receive orders from the IRS the sites will be sent a


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04 Jan 24 Kim Manuel

2023 and 2022 Form Finder — Not rendering results [RESOLVED]

Scenario:  The 2023 and 2022 Form Finder feature is not rendering results Workaround:  Utilize one of the other entry methods such as “Select&


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04 Jan 24 Kim Manuel

Release Notes: KS, Sch. A & Sch. D

A product deployment for TaxSlayer Pro Online will occur Wednesday, January 3rd beginning at 5:00am ET to release the below update(s). Note that deplo


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02 Jan 24 Craig Smith

Practice Lab: Initial 2023 State Return Release

1/2/2024 – Roughly fifteen (15) State Returns are now live! Please note the information posted below when reviewing the initial state applicatio


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02 Jan 24 Craig Smith

VITA/TCE Support: Closed Monday, January 1st

TaxSlayer offices will be closed on Monday, January 1st and will reopen on Tuesday, January 2nd at 8:00am ET.


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29 Dec 23 Craig Smith

Release Notes: December 28th – E-file & MFS

A product deployment for TaxSlayer Pro Online will occur Thursday, December 28th beginning at 5:00am ET to release the below update(s). Note that depl


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27 Dec 23 Craig Smith

TaxSlayer VITA/TCE Support – Holiday Hours

TaxSlayer offices will be closed Monday, December 25th and Tuesday, December 26th. Support will reopen on Wednesday, December 27th.


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21 Dec 23 Craig Smith

Release Notes: December 21st – 1040 View, F6251 & Sch. A

A product deployment for TaxSlayer Pro Online will occur Thursday, December 21st beginning at 5:00am ET to release the below update(s). Note that depl


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20 Dec 23 Craig Smith

Release Notes: December 19th – CTC, FW-2, Left Nav Menu & Sch. A

A product deployment for TaxSlayer Pro Online will occur Tuesday, December 19th beginning at 5:00am ET to release the below update(s). Note that deplo


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18 Dec 23 Craig Smith

OnDemand Webinar: 2023 TaxSlayer Enhancements

The 2023 OnDemand TaxSlayer Enhancement webinar for the 2024 Filing Season is now available. A direct link is available below and is also accessible u


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14 Dec 23 Craig Smith

Release Notes: December 14th – F5695, F8606 & Left Nav Menu

A product deployment for TaxSlayer Pro Online will occur Thursday, December 14th beginning at 5:00am ET to release the below update(s). Note that depl


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13 Dec 23 Craig Smith

Release Notes: December 12th – F5695 & F8606

A product deployment for TaxSlayer Pro Online will occur Tuesday, December 12th beginning at 5:00am ET to release the below update(s). Note that deplo


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11 Dec 23 Craig Smith

Release Notes: December 7th – 1099-R, MFS & Sch. A

A product deployment for TaxSlayer Pro Online will occur Thursday, December 7th beginning at 5:00am ET to release the below update(s). Note that deplo


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06 Dec 23 Craig Smith

Release Notes: December 5th – MN

A product deployment for TaxSlayer Pro Online will occur Tuesday, December 5th beginning at 5:00am ET to release the below update(s). Note that deploy


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04 Dec 23 Craig Smith

Message from SPEC: Link and Learn Certification Outage

The following information was distributed regarding a critical outage for the Link and Learn Certification: (Note:  TaxSlayer hosts the Practice Lab,


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04 Dec 23 Kim Manuel

VITA/TCE Support: Closing at 3pm ET Friday, December 1st

TaxSlayer offices will close on Friday, December 1st at 3pm ET for a company event. Normal off-season hours will resume on Monday, December 4th at 8am


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30 Nov 23 Craig Smith

OnDemand Webinar: Return Preparation Part II Now Available

The 2023 OnDemand Return Preparation Part II webinar for the 2024 Filing Season is now available. A direct link is available below and is also accessi


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29 Nov 23 Craig Smith

OnDemand Webinar: Return Preparation Part I Now Available

The 2023 OnDemand Return Preparation Part I webinar for the 2024 Filing Season is now available. A direct link is available below and is also accessib


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29 Nov 23 Craig Smith

Release Notes: November 30th – Education Credit Display

*The below items were not deployed this morning for 2023. 2022 is now corrected. A product deployment for TaxSlayer Pro Online will occur Tuesday, Nov


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29 Nov 23 Craig Smith

Pro Online 2023: New Site Administrator Request

Scenario: An existing TaxSlayer Pro Online site from 2022 now has a new Site Admin for 2023. Question: How does the new site admin gain access to the


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29 Nov 23 Kim Manuel

VTA 2024-01 Changes to Form 6744, VITA/TCE Volunteer Assistor’s Test/Retest

Purpose To inform volunteers about identified issues with the tests. Message to Volunteers Volunteers should make the changes below to their Form 6744


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28 Nov 23 Kim Manuel

Link And Learn Certification Platform

For any assistance needed with the IRS Link and Learn Certification platform, volunteers/sites should contact your SPEC Relationship Manager. The L&am


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28 Nov 23 Craig Smith

Release Notes: November 28th – Adjustments, E-file, Itemized Deductions & RRB-1099-R

A product deployment for TaxSlayer Pro Online will occur Tuesday, November 28th beginning at 5:00am ET to release the below update(s). Note that deplo


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27 Nov 23 Craig Smith

VITA/TCE Support: Thanksgiving Hours

TaxSlayer offices will close beginning Wednesday, November 22nd at 12:00pm ET through Friday, November 24th. Normal off-season hours will resume on Mo


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21 Nov 23 Craig Smith

2023 Practice Lab/2022 Production Return Access Issue [RESOLVED]

5:20pm ET – This issue has resolved. Access to 2022 and 2023 has been restored. 5:10pm ET – We are currently investigating an issue where


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20 Nov 23 Craig Smith

OnDemand Webinars: Site Administration Now Available

The 2023 Site Administration OnDemand webinar for the 2024 Filing Season are now available. The direct link is available below and also accessible und


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17 Nov 23 Craig Smith

1040 MeF (E-file) Production Shutdown – November 18th

The IRS has indicated shutdown begins on Saturday, November 18, 2023, at 11:59 p.m. Eastern time, in order to prepare the system for the upcoming Tax


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16 Nov 23 Craig Smith

Release Notes: November 16th – EITC Due Diligence

A product deployment for TaxSlayer Pro Online will occur Thursday, November 16th beginning at 5:00am ET to release the below update(s). Note that depl


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15 Nov 23 Craig Smith

VITA/TCE Support: Closed November 16th

TaxSlayer offices, including support will be closed on Thursday, November 16th for a company Thanksgiving event. Normal off season support hours will


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15 Nov 23 Craig Smith

OnDemand Webinars: Desktop/Contingency Software Now Available

The 2023 Desktop/Contingency Software OnDemand webinar for the 2024 Filing Season are now available. The direct link is available below and also acces


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14 Nov 23 Craig Smith

Release Notes: November 14th – Alimony Paid, FW-2 & Other Adjustments

A product deployment for TaxSlayer Pro Online will occur Tuesday, November 14th beginning at 5:00am ET to release the below update(s). Note that deplo


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13 Nov 23 Craig Smith

2023 Practice Lab: Known Issues

11/9/2023 Update: This post will no longer be updated. Please refer to this blog post instead: Click Here With the release of a new application year


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07 Nov 23 Craig Smith

2021 and 2022 Fee Summary Error in E-file [RESOLVED]

When inside the e-file menu for 2021 and 2022, when continuing from the Return Details page to the Fee Summary page, if you receive the below “C


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07 Nov 23 Craig Smith

2023 Update: Security Templates Renamed to Roles and Permissions

With the release of the 2023 TaxSlayer Pro Web application, an update has been made where “Security Templates” within the Configuration me


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07 Nov 23 Craig Smith

TaxSlayer Customer Support: Closed November 8th from 8am to 10am ET

TaxSlayer VITA/TCE Support will be unavailable from 8am to 10am ET on Wednesday, November 8th.


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07 Nov 23 Craig Smith

Release Notes: November 7th – Practice Lab Release

A product deployment for TaxSlayer Pro Online will occur Tuesday, November 7th beginning at 5:00am ET to release the below update(s). Note that deploy


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06 Nov 23 Craig Smith

Practice Lab 2023: Scheduled Release Tuesday, November 7th

Practice Lab 2023 is scheduled to be released/available on Tuesday, November 7th. Please keep in mind that the Practice Lab will be updated twice a we


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06 Nov 23 Craig Smith

Message from IA: Acknowledgement Delay

Iowa’s production system is currently unavailable until November 13th for system updates. This means that acknowledgments for e-filed IA returns


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06 Nov 23 Craig Smith

TaxSlayer FSA Kiosk Access Will Expire on October 31st

The 2022 FSA (Facilitated Self Assistance) Kiosk URL’s will expire after October 30th. The links will no longer offer free tax prep to the taxpa


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27 Oct 23 Craig Smith

Message from Maine Impacting Acknowledgements [Update]

10/14/23 Maine has resumed processing returns/acknowledgements. 10/13/23 – Update from Maine with more details about the ack delays. “Main


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12 Oct 23 Craig Smith

Release Notes: September 14th – Sch. C [Did Not Deploy]

9/14/23 – The below deployment did not occur this morning. A product deployment for TaxSlayer Pro Online will occur Thursday, September 14th beg


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13 Sep 23 Craig Smith

Customer Support: Closed September 13th – 8a-10a ET

TaxSlayer VITA/TCE Support will be unavailable from 8am to 10am ET on Wednesday, September 13th.


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12 Sep 23 Craig Smith

Release Notes: September 12th – E-file (AGI Display)

A product deployment for TaxSlayer Pro Online will occur Tuesday, September 12th beginning at 5:00am ET to release the below update(s). Note that depl


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11 Sep 23 Craig Smith

Message from Maine Impacting Acknowledgements

Software vendors received the below message from Maine Revenue Services. “As a reminder, Maine is performing an upgrade to our internal software


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08 Sep 23 Craig Smith

TaxSlayer Customer Support: Closed Monday, September 4th

TaxSlayer offices will be closed on Monday, September 4th. Normal off-season hours will resume on Tuesday, September 5th at 8:00am ET.


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01 Sep 23 Craig Smith

TSPro Online: Return Locked Message at E-file [RESOLVED]

8/29/23 – 9:10am ET: Access to e-file should be available at this time. 8/29/23 – 8:15am ET: We’re currently aware of an issue where


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29 Aug 23 Craig Smith

TaxSlayer Pro Online: Available Carryforward Items

Below is the list of carryforward items available with TaxSlayer Pro Online. They are applicable for both Site-to-Site Carryforward and Global Carryfo


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22 Aug 23 Craig Smith

Message From Ohio – Individual & School District Income Tax

The below message was shared to software vendors from the Ohio Department of Taxation. “As shared with our partners previously, Ohio’s Individ


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17 Aug 23 Craig Smith

Release Notes: August 17th – Reports

A product deployment for TaxSlayer Pro Online will occur Thursday, August 17th beginning at 5:00am ET to release the below update(s). Note that deploy


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16 Aug 23 Craig Smith

Release Notes: Dependent & Health Insurance

A product deployment for TaxSlayer Pro Online will occur Tuesday, August 7th beginning at 5:00am ET to release the below update(s). Note that deployme


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07 Aug 23 Craig Smith

Message from Vermont – Extension Update

The below message was shared with software vendors by the Vermont Department of Revenue. “As some of you may know, the State of Vermont was grea


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31 Jul 23 Craig Smith

Update on MN Direct Tax Rebate Payments for TY2021 – Online Portal Available To Update Address/Bank Account

Online portal available for eligible recipients of the one-time tax rebate who need to update their address or bank information. Taxpayers who are eli


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24 Jul 23 Craig Smith

Release Notes: Schedule LEP

A product deployment for TaxSlayer Pro Online will occur Thursday, July 20th beginning at 5:00am ET to release the below update(s). Note that deployme


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20 Jul 23 Craig Smith

Release Notes: June 29th – KY & OR

A product deployment for TaxSlayer Pro Online will occur Thursday, June 29th beginning at 5:00am ET to release the below update(s). Note that deployme


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28 Jun 23 Craig Smith

Release Notes: June 27th – Review Report

A product deployment for TaxSlayer Pro Online will occur Tuesday, June 27th beginning at 5:00am ET to release the below update(s). Note that deploymen


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27 Jun 23 Craig Smith

Message from VA DOR – System Error – Letters Generated in Error Asking for Schedules

Vendors received the below messaging from Virginia June 23rd. “Due to a Virginia Tax system issue, taxpayers who e-Filed Virginia Individual tax


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26 Jun 23 Craig Smith

Release Notes: June 20th – M1PR, RI & SSB Worksheet

A product deployment for TaxSlayer Pro Online will occur Tuesday, June 19th beginning at 5:00am ET to release the below update(s). Note that deploymen


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19 Jun 23 Craig Smith

Release Notes: June 15th – Custom Questions, KY & M1PR

A product deployment for TaxSlayer Pro Online will occur Thursday, June 15th beginning at 5:00am ET to release the below update(s). Note that deployme


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12 Jun 23 Craig Smith

Minnesota Tax Law Changes Recently Signed Into Law [Update]

6/26/2023 -The recent Minnesota tax legislation increased refunds for the 2022 Homestead Credit Refund (for Homeowners) and Renter’s Property Tax Re


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05 Jun 23 Craig Smith

Pro Online: Error opening returns and starting new returns [RESOLVED]

The application is currently generating an error when trying to open existing returns and/or create new returns in all  years.  We have opened a cri


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01 Jun 23 Kim Manuel

Release Notes: May 25th – Customer Portal & Management Reports

A product deployment for TaxSlayer Pro Online will occur Thursday, May 25th beginning at 5:00am ET to release the below update(s). Note that deploymen


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25 May 23 Craig Smith

Update on MN Direct Tax Rebate Payments for TY2021

The below announcement was just released by the MN DOR. For additional details, keep reading or CLICK HERE. Direct Tax Rebate Payments One-Time Refund


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24 May 23 Craig Smith

Accessing 2020 E-file Menu Error [RESOLVED]

5/16/23 – This issue has been resolved. A high priority issue has been entered for our development team regarding the issue some sites are exper


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12 May 23 Craig Smith

Release Notes: May 11th – 1040-X & Reports

A product deployment for TaxSlayer Pro Online will occur Thursday, May 11th beginning at 5:00am ET to release the below update(s). Note that deploymen


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10 May 23 Craig Smith

Release Notes: May 9th – 1040 View, Configuration & Reports

A product deployment for TaxSlayer Pro Online will occur Tuesday, May 9th beginning at 5:00am ET to release the below update(s). Note that deployments


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09 May 23 Craig Smith

Release Notes: May 4th – MN & Reports

A product deployment for TaxSlayer Pro Online will occur Thursday, May 4th beginning at 5:00am ET to release the below update(s). Note that deployment


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03 May 23 Craig Smith

Release Notes: May 2nd – Account Hub, NE, NY & Preparer Setup

A product deployment for TaxSlayer Pro Online will occur Tuesday, May 2nd beginning at 5:00am ET to release the below update(s). Note that deployments


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01 May 23 Craig Smith

TaxSlayer Pro Online: Available Reports & Descriptions

CLICK HERE to open a new window to view the PDF. Click on the “Attachments” tab on the left-hand side of the screen to download the Report


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30 Apr 23 Craig Smith

Release Notes: April 27th – SC

A product deployment for TaxSlayer Pro Online will occur Thursday, April 27th beginning at 5:00am ET to release the below update(s). Note that deploym


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26 Apr 23 Craig Smith

Delay in Acknowledgements: ME and NJ

Industry received two updates today from two state departments concerning acknowledgements. Maine: We are experiencing a delay in processing electroni


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25 Apr 23 Craig Smith

Release Notes: April 25th – SC, VT & VA

A product deployment for TaxSlayer Pro Online will occur Tuesday, April 25th beginning at 5:00am ET to release the below update(s). Note that deployme


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24 Apr 23 Craig Smith

Off-Season VITA/TCE Support Hours Begin April 24th

On Monday, April 24th, TaxSlayer VITA/TCE support will resume off-season hours of Monday through Friday from 8am-5pm ET. Support will not be available


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21 Apr 23 Craig Smith

Message from GA: Delay in Acknowledgements

Software vendors received the below message from GA DOR. “We are experiencing a delay in acknowledgements being sent.  Thank you in advance for


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13 Apr 23 Craig Smith

Release Notes: April 11th – MI, NY & VA

A product deployment for TaxSlayer Pro Online will occur Tuesday, April 11th beginning at 5:00am ET to release the below update(s). Note that deployme


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10 Apr 23 Craig Smith

Support Hours: Sunday, April 9th

VITA/TCE support will be closed on Sunday, April 9th.  We will resume normal tax season support hours on Monday, April 10th.


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08 Apr 23 Kim Manuel

2022 Pro Online: Issue calculating MI returns [RESOLVED]

4/11/23 – This is resolved. We are currently experiencing an issue with MI returns that are caught in a calculation loop.  If you need to file


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08 Apr 23 Kim Manuel

Release Notes: April 7th – 1040-X, E-file & IA

A product deployment for TaxSlayer Pro Online will occur Friday, April 7th beginning at 5:00am ET to release the below update(s). Note that deployment


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07 Apr 23 Craig Smith

Release Notes: March 31st – DE, FW-2 & Sale of Main Home

A product deployment for TaxSlayer Pro Online will occur Friday, March 31st beginning at 5:00am ET to release the below update(s). Note that deploymen


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31 Mar 23 Craig Smith

Message from Utah: Delay in Acks (UPDATE)

4/10/23 – Latest from Utah. “Good afternoon, As of this morning, all submissions received prior to today (4/10) have been acknowledged. Pl


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30 Mar 23 Craig Smith

Release Notes: March 29th – FSA & M1PR

A product deployment for TaxSlayer Pro Online will occur Wednesday, March 29th, beginning at 5:00am ET to release the below update(s). Note that deplo


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28 Mar 23 Craig Smith

Amended Returns – Direct Deposit & Direct Debit Info

Which years can you e-file an amended return requesting direct deposit or direct debit? TaxSlayer Pro Online Amended Return requesting DIRECT DEPOSIT:


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28 Mar 23 Craig Smith

Release Notes: March 27th – FSA

A product deployment for TaxSlayer Pro Online will occur Monday, March 27th, beginning at 5:00am ET to release the below update(s). Note that deployme


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26 Mar 23 Craig Smith

Release Notes: March 24th – E-file, F1116, MA, MI, NC, PA & Sch. C

A product deployment for TaxSlayer Pro Online will occur Friday, March 24th, beginning at 5:00am ET to release the below update(s). Note that deployme


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23 Mar 23 Craig Smith

Message from GA: Delay in Acks

Software vendors received the below message from GA DOR yesterday evening. “We are experiencing a delay in acknowledgements being sent.  Thank


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23 Mar 23 Craig Smith

Release Notes: March 22nd – 1040-X & F2106

A product deployment for TaxSlayer Pro Online will occur Wednesday, March 22nd, beginning at 5:00am ET to release the below update(s). Note that deplo


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21 Mar 23 Craig Smith

Accessing Returns Presenting an Error [RESOLVED]

12:49 – This has been resolved. 12:47 – We are aware and actively investigating the error presented when opening a 2022 tax return.


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20 Mar 23 Craig Smith

Release Notes: March 20th – CO, Federal, MI & NC

A product deployment for TaxSlayer Pro Online will occur Monday, March 20th, beginning at 5:00am ET to release the below update(s). Note that deployme


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19 Mar 23 Craig Smith

Release Notes: March 17th – FSA & IA

A product deployment for TaxSlayer Pro Online will occur Friday, March 17th, beginning at 5:00am ET to release the below update(s). Note that deployme


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16 Mar 23 Craig Smith

Release Notes: March 15th – Form 2106, Sch B, MN, OK, IA, PA, MI, NH, MA and VA

A product deployment for TaxSlayer Pro Online will occur Wednesday, March 15th, beginning at 5:00am ET to release the below update(s). Note that deplo


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14 Mar 23 Kim Manuel

Release Notes: March 13th – NE & Reports

A product deployment for TaxSlayer Pro Online will occur Monday, March 13th, beginning at 5:00am ET to release the below update(s). Note that deployme


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12 Mar 23 Craig Smith

Release Notes: March 10th – CT, ID, NY & Reports

A product deployment for TaxSlayer Pro Online will occur Friday, March 10th, beginning at 5:00am ET to release the below update(s). Note that deployme


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09 Mar 23 Craig Smith

Message from MO DOR: HoH and Qualifying Widow(er)

Software vendors received the below message from MO DOR this morning. “Good Morning, Missouri DOR recently issued letters to Missouri taxpayers


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08 Mar 23 Craig Smith

Release Notes: March 8th – CO, F1042-S, F2106 & ME

A product deployment for TaxSlayer Pro Online will occur Wednesday, March 8th, beginning at 5:00am ET to release the below update(s). Note that deploy


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07 Mar 23 Craig Smith

Release Notes: March 6th – F1099-Q, IL, NY, NC & WV

A product deployment for TaxSlayer Pro Online will occur Monday, March 6th, beginning at 5:00am ET to release the below update(s). Note that deploymen


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05 Mar 23 Craig Smith

Release Notes: March 3rd – 1040-NR, W-2, ME & MN

A product deployment for TaxSlayer Pro Online will occur Friday, March 3rd, beginning at 5:00am ET to release the below update(s). Note that deploymen


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02 Mar 23 Craig Smith

TaxSlayer Pro Online: Printing Issue Related to NC Estimated Payment Vouchers [RESOLVED]

3/24/2023: This has been resolved. 3/6/2023: We are still receiving reports of sporadic printing issues for NC with estimated payment vouchers added.


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02 Mar 23 Craig Smith

Release Notes: March 1st – AR, KY, MN, NM & Sch. C

A product deployment for TaxSlayer Pro Online will occur Wednesday, March 1st, beginning at 5:00am ET to release the below update(s). Note that deploy


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28 Feb 23 Craig Smith

VITA/TCE KIOSK FSA: Issue with prior year taxpayer accounts [RESOLVED]

2/28/2023:  We have identified a situation where your prior year taxpayers are getting the following message after completing their initial login fro


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28 Feb 23 Kim Manuel

Reporting Minnesota Frontline Worker Pay

How does it work in TaxSlayer? Inside the Subtractions from Income menu at the bottom, preparers will answer the below question YES or NO. Based on th


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28 Feb 23 Craig Smith

Common IRS Rejects Support is Getting Contacted About

SC-F1040-007: Category: Missing Document | Severity: Reject If Schedule C (Form 1040) Line 33c checkbox ‘OtherClosingInventoryMethodInd’ i


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28 Feb 23 Kim Manuel

Release Notes: February 27th – KS, KY & WI

A product deployment for TaxSlayer Pro Online will occur Monday, February 27th, beginning at 5:00am ET to release the below update(s). Note that deplo


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26 Feb 23 Craig Smith

Release Notes: February 24th – CA, E-file, MI & Sch. A

A product deployment for TaxSlayer Pro Online will occur Friday, February 24th, beginning at 5:00am ET to release the below update(s). Note that deplo


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23 Feb 23 Craig Smith

Release Notes: February 23rd – MS & WV

A product deployment for TaxSlayer Pro Online will occur Thursday, February 23rd, beginning at 5:00am ET to release the below update(s). Note that dep


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23 Feb 23 Craig Smith

Message from New Mexico: Error Code 366

Software vendors received the below message from New Mexico. Impacted returns can be resubmitted today. We are aware that a number of vendors have not


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22 Feb 23 Craig Smith

Release Notes: February 22nd – CA, CT, E-file, F8915-F, IL, LA, MD, MI, Print Sets & Reports

A product deployment for TaxSlayer Pro Online will occur Wednesday, February 22nd, beginning at 5:00am ET to release the below update(s). Note that de


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21 Feb 23 Craig Smith

Message from GA DOR: Delay in Acknowledgements

Software vendors received the below messaging from GA DOR. “FYI – We are experiencing a delay in acknowledgements being sent.  Thank you


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21 Feb 23 Craig Smith

E-file Validation Appearing on Submission Page: “Must Have Efile Fee Record Saved to Efile” [RESOLVED]

2/22/23 – this has been resolved. If your site is seeing the below e-file validation showing on the Submission page, you are likely tracking fee


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20 Feb 23 Craig Smith

IL Subtractions from Income Not Working [RESOLVED]

2/22/23 – This is now resolved. Update 2/20/23: The deployment on Friday, February 17th corrected the calculation issue related to Line 5 of the


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20 Feb 23 Craig Smith

Release Notes: February 20th – 1040 View

A product deployment for TaxSlayer Pro Online will occur Monday, February 20th, beginning at 5:00am ET to release the below update(s). Note that deplo


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19 Feb 23 Craig Smith

Release Notes: February 17th – CA, IL, KY, MD, Prints & W-2

A product deployment for TaxSlayer Pro Online will occur Friday, February 17th, beginning at 5:00am ET to release the below update(s). Note that deplo


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16 Feb 23 Craig Smith

Minnesota Reject Code 0628 for Frontline Worker Payments (UPDATE)

2/16/23 – 3:30pm ET: MN has indicated they have corrected the erroneous reject and any impacted MN returns can be resubmitted at this time. We h


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16 Feb 23 Craig Smith

Pro Online: Experiencing slowness [RESOLVED]

We are aware that the site just slowed down.  We have opened an emergency ticket


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15 Feb 23 Kim Manuel

Connecticut Returns That Validated After E-file – Please Resubmit

If any CT returns at your site(s) received the below validation error, simply go back into the returns and resubmit from the Submission page. There is


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15 Feb 23 Craig Smith

Pro Online 2022: E-filing rejected returns

By default the “Mark tax return as complete” stays selected when the return has been IRS Rejected.  If your site process is to remove the


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15 Feb 23 Kim Manuel

Release Notes: February 15th – 1040-X, AL, F5329, GA, IN, KS & MO

A product deployment for TaxSlayer Pro Online will occur Wednesday, February 15th, beginning at 5:00am ET to release the below update(s). Note that de


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14 Feb 23 Craig Smith

Message from OH: Gambling Winnings on W-2G

Software Developers, A few of you have reached out about the state winnings info (box 14) being blank on the W2G for a few different gambling entities


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14 Feb 23 Craig Smith

Schedule C Reject Code: SC-F1040-007

This is a reject code we are seeing come into support related to tax returns with a Schedule C. “Reject Code: SC-F1040-007 | Category: Missing D


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13 Feb 23 Craig Smith

Release Notes: February 13th – AZ, PA & WA

A product deployment for TaxSlayer Pro Online will occur Monday, February 13th, beginning at 5:00am ET to release the below update(s). Note that deplo


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12 Feb 23 Craig Smith

IRS Statement About Taxability of State Payments – Feb 11th Update

February 11th Update IRS issues guidance on state tax payments to help taxpayers IR-2023-23, Feb. 10, 2023 WASHINGTON — The Internal Revenue Service


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11 Feb 23 Craig Smith

Arizona Reject Code 991 – 140PTC Reject

Impacted AZ returns with the below reject can be resubmitted at this time. AZ Reject Code 991 – 140PTC reject. AZ is updating their system for t


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10 Feb 23 Craig Smith

Release Notes: February 10th – Basic Info, CP, DE, W-2, MN & MO

A product deployment for TaxSlayer Pro Online will occur Friday, February 10th, beginning at 5:00am ET to release the below update(s). Note that deplo


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09 Feb 23 Craig Smith

Release Notes: February 8th – 1040-X, DE, NM, NY & WA

A product deployment for TaxSlayer Pro Online will occur Wednesday, February 8th, beginning at 5:00am ET to release the below update(s). Note that dep


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07 Feb 23 Craig Smith

Intermittent spinning of the application (Update 12:48 pm) [RESOLVED]

Update 12:48pm EST:  This has been resolved.  If you continue to see the application spinning do the following: Log out Open a new instance of your


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05 Feb 23 Kim Manuel

Release Notes: February 6th – Basic Info, F2106 & State and Local Refund Worksheet

A product deployment for TaxSlayer Pro Online will occur Monday, February 6th, beginning at 5:00am ET to release the below update(s). Note that deploy


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05 Feb 23 Craig Smith

Release Notes: February 3rd – 1040-NR, ID & IA

A product deployment for TaxSlayer Pro Online will occur Friday, February 3rd, beginning at 5:00am ET to release the below update(s). Note that deploy


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02 Feb 23 Craig Smith

TaxSlayer Pro Online: E-file Menu Update to Mask Preparer Phone & E-mail

With the deployment this morning (February 1st), we delivered an update to the e-file pages where the Preparer Phone Number and E-mail on the right ha


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01 Feb 23 Craig Smith

Release Notes: February 1st – CO, E-FILE, IRA Deduction, LA, OR & Sch. C/F

A product deployment for TaxSlayer Pro Online will occur Wednesday, February 1st, beginning at 5:00am ET to release the below update(s). Note that dep


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31 Jan 23 Craig Smith

Reminder: Paper Filed Returns Must Display Full SSN

We received messages from a couple state departments indicating they have received paper returns where the SSN’s were masked/truncated. If a tax


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31 Jan 23 Craig Smith

Configuration: Assigned Questions

Scenario: When I look at the assigned questions under Configuration>>Question Templates I see duplicate questions. Reasons: At some point the G


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30 Jan 23 Kim Manuel

State Only E-file: Frequently Asked Questions

How do I identify returns I may need to send as “state only” Rejected state returns are listed in your Rejected Clients list located on th


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30 Jan 23 Kim Manuel

Message from AL: Alabama Standard Deduction MFS Rejections

Software vendors received the below message from AL this morning (1/30/23). If you have any impacted returns do not resubmit until this post has been


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30 Jan 23 Craig Smith

How To Subscribe To The TaxSlayer VITA/TCE Blog

If you are reading this post from your e-mail inbox, CONGRATULATIONS! You are a subscriber of the TaxSlayer VITA/TCE Blog! If you happened to visit ou


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30 Jan 23 Craig Smith

Release Notes: January 27th – DE, F982, F1040-ES, F8888, IA, ME & Personal Info

A product deployment for TaxSlayer Pro Online will occur Friday, January 27th, beginning at 5:00am ET to release the below update(s). Note that deploy


Read More...
26 Jan 23 Craig Smith

LA State Returns Turned Off For E-file [UPDATE]

1/25/2023 – LA returns can now be electronically filed at this time. If your site previously received a LA Reject for “vendor not approved


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25 Jan 23 Craig Smith

TaxSlayer Pro Online: Prior year e-file is now available

E-filing prior year returns is now live. The IRS allows the current + 2 prior years for electronic file. For this filing season, this means 2022, 2021


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25 Jan 23 Kim Manuel

Send State Only is now on

Send State Only has been activated.  Remember, you must select an e-file option for the Federal Return Type. You must transmit state only returns fro


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25 Jan 23 Kim Manuel

Message from OH: Error Code OH-IT1040-136

OH recently experienced an issue where they issued Reject Code OH-IT1040-136 in error. If your site has any OH returns with this reject code they can


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25 Jan 23 Craig Smith

Message from Connecticut: Individual MeF Gateway Issue [UPDATE]

1/26/2023 – Update from CT: The issue that Connecticut was experiencing with our Individual Income Tax Gateway erroneously rejecting 2022 Indivi


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25 Jan 23 Kim Manuel

FSA URL Sites: Requirements and Tips for Support

Recommended method:  Email because 90% of the time we need to conduct research that is taxpayer specific.  However, we do provide support to the sit


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25 Jan 23 Kim Manuel

Release Notes: January 25th – CO, W-2, MA, MD, NH, Sch. A & WA

A product deployment for TaxSlayer Pro Online will occur Wednesday, January 25th, beginning at 5:00am ET to release the below update(s). Note that dep


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24 Jan 23 Craig Smith

State Availability [RESOLVED]

1/24/2023 – 12:33pm ET: This has been resolved. We are aware that Louisiana is the only state available.  We are working to make the other stat


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24 Jan 23 Kim Manuel

TaxSlayer Pro Online: 2022 Calc Spinning [RESOLVED]

1/24/2023 – 9:57am ET: This has been resolved. 1/24/2023 – 9:50am ET: We are aware and actively investigating an issue in 2022 where the c


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24 Jan 23 Craig Smith

Message From NY: NYS PIT MeF Reject Updates [UPDATE]

Update from NY: 1/31/2023 We would like to follow up on when the fix for the R0123 reject is expected to take place. We are looking to get this implem


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24 Jan 23 Craig Smith

Electronic Filing is officially open for TaxSlayer Pro Online

We have turned on the ability to electronically file current year returns. We strongly recommend you open and review each return prior to sending it e


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23 Jan 23 Kim Manuel

Unable to Enter State Details in W-2 [RESOLVED]

9:58am ET – This has been resolved. 9:40am ET – We are aware of an issue when attempting to make entries in the state area of the W-2. Our


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23 Jan 23 Craig Smith

TaxSlayer Pro Online: Future Direct Debit Selection [RESOLVED]

1/23/2023 10:45am ET: This has now been resolved. We wanted to make you aware of an issue that will impact, as of this morning (1/23/2023), returns wi


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23 Jan 23 Craig Smith

Release Notes: January 23rd – Questions, W-2 & ME

A product deployment for TaxSlayer Pro Online will occur Monday, January 23rd, beginning at 5:00am ET to release the below update(s). Note that deploy


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21 Jan 23 Craig Smith

NC DOR: Update on NC Tax Filing Season

North Carolina Department of Revenue issued the below update to software vendors and on the NC DOR website. Updates specific to individual income tax


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20 Jan 23 Craig Smith

Controlled Launch Announcement — Friday, January 20th (Update 4:05 PM)

Friday, January 20th 4:05 PM:  28 additional returns were received that did not get sent during Controlled Launch.  These returns will have a status


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20 Jan 23 Kim Manuel

Release Notes: January 20th – CA, M1PR & MI

A product deployment for TaxSlayer Pro Online will occur on Friday, January 20th, beginning at 5:00am ET to release the below update(s). Note that dep


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19 Jan 23 Craig Smith

Release Notes: January 18th – Basic Info, CA, Dependent, KS, MD, MA, MO, SC & WI

A product deployment for TaxSlayer Pro Online will occur on Wednesday, January 18th, beginning at 5:00am ET to release the below update(s). Note that


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17 Jan 23 Craig Smith

Action Required: Blog Post Email Notifications

THE IMAGES IN THIS POST ARE SCREENSHOTS AND CANNOT BE CLICKED We have implemented a new system for sending out VITA/TCE email notifications.  Effecti


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17 Jan 23 Kim Manuel

TaxSlayer Pro Online Office Setup: Disable Third Party Prefill

This item in Office setup was removed after we created and published our training materials.  It is no longer needed due to the change made to the e-


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16 Jan 23 Kim Manuel

TaxSlayer 2022: Start New Return is Live

Keep in mind, that these are considered live returns and will show in your reports and counts.  If you are having your volunteers complete practice r


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16 Jan 23 Kim Manuel

Customer Portal 2022: Send link from Personal Information Page

You can now send your taxpayer their Customer Portal link from the Personal Information Page.  The option will appear once you enter their email addr


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16 Jan 23 Kim Manuel

Release Notes: January 16th – CT, Dep. Page, MA, NM & Sch. 8812

The site will be placed in maintenance on Monday, January 16th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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15 Jan 23 Craig Smith

Release Notes: January 13th – AR, Dependent Page & KS

The site will be placed in maintenance on Friday, January 13th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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12 Jan 23 Craig Smith

Status of Orders and Important Dates

When will Start New Return be available at the site level? Live Will all calculations be final by the 16th? No, we are still waiting on final instruct


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12 Jan 23 Kim Manuel

Release Notes: January 11th – MA & NY

The site will be placed in maintenance on Wednesday, January 11th, beginning at 5:00am ET to release the below update(s). Note that deployments may ta


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11 Jan 23 Craig Smith

Security Manager: New definition added

We have added the following definition to Security Manager “Allow entry into Accepted Returns”.  It is enabled by default for all of the


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06 Jan 23 Kim Manuel

Release Notes: January 6th – Arkansas

The site will be placed in maintenance on Friday, January 6th, beginning at 5:00am ET to release the below update(s). Note that deployments may take u


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05 Jan 23 Craig Smith

Pro Online: All Years — Setting up Ad Hoc Sites

Ad Hoc Site Scenario: Site has a “main” site and also has one or more “ad hoc” site . The main site has an EFIN and SIDN (Snnnnnnn01) Ad Hoc s


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05 Jan 23 Kim Manuel

Default Security Template Definitions

To review the current list of Security Templates and their definitions delivered to each site, click here.


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04 Jan 23 Craig Smith

Practice Lab: 2022 Practice Exercises

1/4/2023: The following practice exercises have been updated in the 2022 application and uploaded to Section 6 of the Practice Lab. Practice Exercise


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04 Jan 23 Craig Smith

Release Notes: January 4th – EITC & Form W-2

The site will be placed in maintenance on Wednesday, January 4th, beginning at 5:00am ET to release the below update(s). Note that deployments may tak


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03 Jan 23 Craig Smith

Practice Lab: 2022 State Return Initial Release

1/2/2023 – Roughly nineteen (19) State Returns are now live! Please note the information posted below when reviewing the initial state applicati


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02 Jan 23 Craig Smith

IRS Fact Sheet: FAQ About Form 1099-K

In light of recent updates regarding Form 1099-K, the IRS released an updated Fact Sheet. Click Here to view it.


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29 Dec 22 Craig Smith

Release Notes: December 29th – F1099-MISC & Scanned Docs

The site will be placed in maintenance on Thursday, December 29th, beginning at 5:00am ET to release the below update(s). Note that deployments may ta


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29 Dec 22 Craig Smith

Release Notes: December 22nd – F1099-MISC & Standard Ded. for Dep.

The site will be placed in maintenance on Thursday, December 22nd, beginning at 5:00am ET to release the below update(s). Note that deployments may ta


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21 Dec 22 Craig Smith

Release Notes: December 20th – 1099-DIV & Mileage Updates

The site will be placed in maintenance on Tuesday, December 20th, beginning at 5:00am ET to release the below update(s). Note that deployments may tak


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19 Dec 22 Craig Smith

2022 Practice Lab Future Updates

1/19/2023 – At this point, all major 2022 tax law updates should be incorporated into the software. If you see anything missing, please contact


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19 Dec 22 Craig Smith

VITA/TCE Chat Unavailable

VITA/TCE chat is currently unavailable. E-mail ([email protected]) and phone (1-800-421-6346) is available.


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19 Dec 22 Craig Smith

VITA/TCE Suggestion Box

Your ideas and suggestions are important to us. The VITA/TCE Suggestion Box is designed for you to give us your feedback and ideas that will assist yo


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19 Dec 22 Kim Manuel

Release Notes: December 13th – F1099-DIV & F2441

The site will be placed in maintenance on Tuesday, December 13th, beginning at 5:00am ET to release the below update(s). Note that deployments may tak


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12 Dec 22 Craig Smith

Release Notes: December 8th – F8911 & Mileage

The site will be placed in maintenance on Thursday, December 8th, beginning at 5:00am ET to release the below update(s). Note that deployments may tak


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07 Dec 22 Craig Smith

Release Notes: December 6th – Customer Portal & Form Finder

The site will be placed in maintenance on Tuesday, December 6th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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05 Dec 22 Craig Smith

VTA 2023-02 Certification Testing Using Practice Lab

Purpose Volunteers should use caution when completing their certification tests using the Practice Lab. Identified Issues The Practice Lab has not yet


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02 Dec 22 Kim Manuel

2022 Orders have arrived

We are processing our first set of orders from the IRS. Below is what you can expect: Returning Sites The email address submitted with the order will


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01 Dec 22 Kim Manuel

Issue Number: Tax Tip 2022-182 There’s more to determining filing status than being married or single

Some taxpayers are eligible for more than one filing status. As they get ready for the upcoming filing season, taxpayers should carefully review their


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29 Nov 22 Kim Manuel

1040 Modernized e-File (MeF) Production Shutdown and Cutover — Transmissions

All electronic files need to be submitted to TaxSlayer by 9:00 PM EST on Saturday, November 26, 2022   Shutdown begins on Saturday, November 26,


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23 Nov 22 Kim Manuel

VITA/TCE Support – Closed November 17th

TaxSlayer offices (including support) will close November 17th for a company Thanksgiving event. Normal off-season hours will resume November 18th.


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16 Nov 22 Craig Smith

VITA/TCE Support – November 16th Update

TaxSlayer VITA/TCE support will be unavailable on Wednesday, November 16th from 12:45pm – 2:15pm ET.


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15 Nov 22 Craig Smith

2022 Enhancement: Designate a tax year to Custom Questions

New for 2022 Configuration:  You can now designate a tax year for your custom questions.  All existing questions default to all years.  If you do n


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08 Nov 22 Kim Manuel

Practice Lab 2022: Available

Practice Lab 2022 is now available for use. Please keep in mind that the Practice Lab will be updated twice a week as we receive finalized forms and i


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08 Nov 22 Kim Manuel

Release Notes: November 8th – Custom Questions & Practice Lab

The site will be placed in maintenance on Tuesday, November 8th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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07 Nov 22 Craig Smith

Practice Lab 2022: Tentative Scheduled Release is Tuesday, Nov 8th

The site will be placed in maintenance on Tuesday, November 8th , beginning at 5:00am ET to release the below update(s). Note that deployments may tak


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07 Nov 22 Kim Manuel

FSA URL’s for 2021 Software Now Expired

The 2021 Kiosk URL’s expired after October 31st. The links will no longer offer free tax prep to the taxpayers nor offer access to prior year re


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01 Nov 22 Craig Smith

VITA/TCE Support: November 2nd – 8am-10am

VITA/TCE support will be closed on Wednesday, November 2nd from 8:00am to 10:00am ET.


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01 Nov 22 Craig Smith

Release Notes: November 1st – Consents & Customer Portal

The site will be placed in maintenance on Tuesday, November 1st, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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31 Oct 22 Craig Smith

Release Notes: October 25th – Dependent Menu

The site will be placed in maintenance on Tuesday, October 25th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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24 Oct 22 Craig Smith

Message From MA DOR – MeF Acknowledgements

Software vendors received the below messaging from MA DOR. “Massachusetts will not be issuing MeF acknowledgements for a limited time period sta


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20 Oct 22 Craig Smith

VITA/TCE FSA Kiosk Links — Page not found [RESOLVED]

The VITA/TCE Kiosk links are currently not being routed to the correct page.  We have opened an emergency ticket to get this resolved.


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10 Oct 22 Kim Manuel

VITA/TCE Support – Wednesday, October 5th Closing at 12pm EST

TaxSlayer VITA/TCE support will close on Wednesday, October 5th at 12:00pm EST. Normal off-season hours will resume on Thursday, October 6th.


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04 Oct 22 Craig Smith

VITA/TCE Support – Friday, September 30th

TaxSlayer VITA/TCE will be available for normal off-season support hours on Friday, September 30th. At this time, we do not anticipate any support int


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29 Sep 22 Craig Smith

Practice Lab error: 500 – Internal server error [RESOLVED]

We are currently rendering an error when selecting “Practice Lab” from the VITA/TCE springboard.  We have entered an emergency ticket to


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22 Sep 22 Kim Manuel

VITA/TCE Blog post notification emails

We are aware that notification emails are not being received for those that signed up with their email addresses.  We are working to resolve this. 


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20 Sep 22 Kim Manuel

Customer Portal Enhancement: Add notification when documents are signed

The volunteer that prepared the return and the volunteers who can see all returns will see a notification when the taxpayer and/or spouse has signed t


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20 Sep 22 Kim Manuel

Enhancement: Adding Email address to Personal Information

The following enhancement has been delivered to TaxSlayer 2021.  You can now enter the taxpayer/spouse email address in the personal information sect


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20 Sep 22 Kim Manuel

Release Notes: September 20th – Basic Information & Customer Portal

The site will be placed in maintenance on Tuesday, September 20th, beginning at 5:00am ET to release the below update(s). Note that deployments may ta


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19 Sep 22 Craig Smith

Release Notes: September 15th – M1PR

The site will be placed in maintenance on Thursday, September 15th, beginning at 5:00am ET to release the below update(s). Note that deployments may t


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14 Sep 22 Craig Smith

Release Notes: September 13th – Client List & Reports

The site will be placed in maintenance on Tuesday, September 13th, beginning at 5:00am ET to release the below update(s). Note that deployments may ta


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12 Sep 22 Craig Smith

TaxSlayer 2016: Reminder

This is a reminder that TaxSlayer 2016 will be retired when we roll out TaxSlayer 2022 in early to mid-November.  At that time, you will no longer ha


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12 Sep 22 Kim Manuel

VITA/TCE Customer Support: Closed for Labor Day

TaxSlayer offices will be closed on Monday, September 5th for Labor Day. Normal off-season support hours will resume on Tuesday, September 6th at 8am


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02 Sep 22 Craig Smith

Release Notes: September 1st – FSA, Reject Code & Transmission

The site will be placed in maintenance on Thursday, September 1st, beginning at 5:00am ET to release the below update(s). Note that deployments may ta


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01 Sep 22 Craig Smith

Release Notes: August 30th – Health Insurance & IL

The site will be placed in maintenance on Tuesday, August 30th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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29 Aug 22 Craig Smith

Message from CT Department of Revenue

Software vendors received the below message from CT Department of Revenue. From 9/1 – 9/12 no acks will be received, however, e-files can still


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29 Aug 22 Craig Smith

Release Notes: August 11th – CA (2020)

The site will be placed in maintenance on Thursday, August 11th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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10 Aug 22 Craig Smith

Printing Unavailable in 2020 Program [RESOLVED]

8/15/22 (11:45am ET) – 2020 prints have been restored. Please reach out to support if you experience any issues. 8/15/22 (8:00am ET) – We


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09 Aug 22 Craig Smith

VITA/TCE Customer Support – August 8th

VITA/TCE customer support will close at 2:30pm ET on Monday, August 8th. Normal off-season support hours will resume on Tuesday at 8:00am ET.


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07 Aug 22 Craig Smith

Release Notes: August 4th – Form Finder & FSA

The site will be placed in maintenance on Thursday, August 4th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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03 Aug 22 Craig Smith

Release Notes: July 21st – E-file

The site will be placed in maintenance on Thursday, July 21st, beginning at 5:00am ET to release the below update(s). Note that deployments may take u


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20 Jul 22 Craig Smith

VITA/TCE Support: Closed for July 4th

TaxSlayer offices will be closed on Monday, July 4th for, well, the Fourth of July. Normal off-season support hours will resume on Tuesday, July 5th.


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01 Jul 22 Craig Smith

VITA/TCE Support — Closed until 9:30 am

The VITA/TCE support team will be unavailable until 9:30 am on Wednesday, June 8th for training


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08 Jun 22 Kim Manuel

Message from Pennsylvania – Delayed Acks

Software vendors received the below messaging from Pennsylvania. “MeF was shut down on the PA side on Thursday, May 26th due to an expired secur


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02 Jun 22 Craig Smith

Release Notes: May 26th – E-file

The site will be placed in maintenance on Thursday, May 26th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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26 May 22 Craig Smith

Release Notes: May 10th – Client Status & Questions Reports

The site will be placed in maintenance on Tuesday, May 10th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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10 May 22 Craig Smith

Error Message: Temporarily Unavailable [RESOLVED]

We have sporadic reports of sites receiving an error message that states:  TEMPORARILY UNAVAILABLE with a refresh button. Error Details:  WEB SERVER


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06 May 22 Kim Manuel

Rejects: IND-195 and IND-196 [RESOLVED]

Update:  We delivered a solution for this.  You will need to resend any returns that were rejected for one or both of the above codes.  This reject


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06 May 22 Kim Manuel

TaxSlayer Pro Online: May 6th – Planned Maintenance

On Friday, May 6th at 5:00am ET, planned off-season maintenance will take place in the VITA environment. Expected downtime is less than 10 minutes.


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05 May 22 Craig Smith

Runtime Error: Pro Online 2021 [RESOLVED]

Update:  This has been resolved.  You may experience a bit of slowness when you open the first return. _____________________________________________


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05 May 22 Kim Manuel

Release Notes: May 5th – F8915-F & IRA Deduction

The site will be placed in maintenance on Thursday, May 5th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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04 May 22 Craig Smith

Release Notes: May 3rd – F8888 & MGMT Reports

The site will be placed in maintenance on Tuesday, May 3rd, beginning at 5:00am ET to release the below update(s). Note that deployments may take up t


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02 May 22 Craig Smith

Form 8888: Requiring More than 1 Bank Account [RESOLVED]

We are aware of an issue where Form 8888 in e-file, is requiring the entry of more than 1 bank account. Until this issue is resolved, go into Configur


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28 Apr 22 Craig Smith

Message from SPEC: Thank You!

VITA/TCE partners and volunteers, I want to take this opportunity to send my heartfelt thanks for another successful filing season. This filing season


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27 Apr 22 Craig Smith

Release Notes: April 26th – EITC & Sch A NOL

The site will be placed in maintenance on Tuesday, April 26th, beginning at 5:00am ET to release the below update(s). Note that deployments may take u


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25 Apr 22 Craig Smith

TaxSlayer Customer Support: Off-season Hours

Now that tax season has come and gone, our support hours have shifted to off-season hours. TaxSlayer VITA/TCE support is now available Monday –


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25 Apr 22 Craig Smith

Release Notes: April 21st – AL, MT & Scanned Document

The site will be placed in maintenance on Thursday, April 21st, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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20 Apr 22 Craig Smith

Release Notes: April 19th – AZ, MN & VT

The site will be placed in maintenance on Tuesday, April 19th, beginning at 5:00am ET to release the below update(s). Note that deployments may take u


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18 Apr 22 Craig Smith

Customer Support Closed on Easter Sunday

TaxSlayer offices will be closed on Sunday, April 17th for Easter. Customer support will reopen on Monday, April 18th at 8am ET.


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15 Apr 22 Craig Smith

CA FTB: Outstanding E-file Acknowledgements

Software vendors received the below message from CA FTB this morning. “Greetings, The State of California, Franchise Tax Board’s e-file progra


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15 Apr 22 Craig Smith

How to E-file a Federal Extension through TaxSlayer Pro Online

With the upcoming filing deadline of April 18th, we wanted to provide a quick guide to adding then e-filing an Application for Extension in case any o


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13 Apr 22 Craig Smith

Release Notes: April 13th – Client List & F8862

The site will be placed in maintenance on Wednesday, April 13th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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12 Apr 22 Craig Smith

Delay in Acks for 2020 Submissions [RESOLVED]

4/12/22 Any outstanding 2020 acks should be returning over the next 24 hours. We are aware many sites are waiting on acknowledgements from 2020 Federa


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10 Apr 22 Craig Smith

Release Notes: April 11th – AR, DC, ID & MI

The site will be placed in maintenance on Monday, April 11th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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10 Apr 22 Craig Smith

Release Notes: April 8th – Client List, DE & F8863

The site will be placed in maintenance on Friday, April 8th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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07 Apr 22 Craig Smith

Release Notes: April 6th – AL & MD

The site will be placed in maintenance on Wednesday, April 6th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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05 Apr 22 Craig Smith

Release Notes: April 1st – ITIN & MI

The site will be placed in maintenance on Friday, April 1st, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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31 Mar 22 Craig Smith

Release Notes: March 30th – Client Status, MO & Questions

The site will be placed in maintenance on Wednesday, March 30th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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29 Mar 22 Craig Smith

Release Notes: March 28th – MN & NJ

The site will be placed in maintenance on Monday, March 28th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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27 Mar 22 Craig Smith

Release Notes: March 25th – IN & KS

The site will be placed in maintenance on Friday, March 25th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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24 Mar 22 Craig Smith

TaxSlayer Pro Online: User Interface Missing Icons/Formatting [RESOLVED]

We are aware of the user interface display issue and currently investigating.


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24 Mar 22 Craig Smith

TaxSlayer Pro Online: Phone Number Entry Missing in 2018 and 2020 [RESOLVED]

We have a high priority issue opened (Issue 7035) with development to correct the issue where the phone number entry in Basic Information for 2018 and


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24 Mar 22 Craig Smith

Alabama: 2021 Federal Income Tax Deduction & Impact of Act 2022-37

Full Press Release from the Office of Governor Kay Ivey – Click Here This is referring to the Federal American Rescue Plan Act (ARPA) and the im


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23 Mar 22 Craig Smith

Release Notes: March 23rd – E-file, MI, MO, PR & Sch A

The site will be placed in maintenance on Wednesday, March 23rd, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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22 Mar 22 Craig Smith

Release Notes: March 21st – CT & NY

The site will be placed in maintenance on Monday, March 21st, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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20 Mar 22 Craig Smith

Release Notes: March 18th – 1040 View, MI & NJ

The site will be placed in maintenance on Friday, March 18th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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17 Mar 22 Craig Smith

Release Notes: March 16th – AZ, MD, NM & OH

The site will be placed in maintenance on Wednesday, March 16th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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15 Mar 22 Craig Smith

Customer Portal: New Management Reports

We delivered a new Customer Portal Management report that will help you more easily identify which of your taxpayers have been sent a customer portal


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15 Mar 22 Kim Manuel

Release Notes: March 14th – CA, KY, MN & SC

The site will be placed in maintenance on Monday, March 14th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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12 Mar 22 Craig Smith

TaxSlayer Pro Online: Missouri Direct Debit Payments [UPDATE]

3/12/22 Software vendors received the below update from MO regarding Direct Debit payments. “I wanted to provide a quick update on the status of


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12 Mar 22 Craig Smith

Release Notes: March 11th – NM, OH SD-100 & OR

The site will be placed in maintenance on Friday, March 11th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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10 Mar 22 Craig Smith

Release Notes: March 9th – CO, MI, MN & NJ

The site will be placed in maintenance on Wednesday, March 9th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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08 Mar 22 Craig Smith

Release Notes: March 7th – DE, IA & NJ

The site will be placed in maintenance on Monday, March 7th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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06 Mar 22 Craig Smith

Message from NC: NCD400-2010 (2020 Returns)

Impacted 2020 NC returns can be resubmitted. Software vendors received the below message from NC DOR regarding a reject potentially impacting 2020 NC


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04 Mar 22 Craig Smith

Release Notes: March 4th – Cap Loss Carryover, F8962 & NJ

The site will be placed in maintenance on Friday, March 4th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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03 Mar 22 Craig Smith

TaxSlayer Pro Online: Returns with CA [RESOLVED]

12:59pm ET – The fix for California is actively being deployed. During the next hour or so, you may experience slowness while inside the program


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02 Mar 22 Craig Smith

Release Notes: March 2nd – 1040-X, DE, W-2 & WV

The site will be placed in maintenance on Wednesday, March 2nd, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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01 Mar 22 Craig Smith

VITA Essentials: QSRA 2022-01

Inside This Issue: Quality Oversight Reviews Purpose: The Quality Site Requirements (QSRs) were developed to ensure VITA/TCE sites have consistent gui


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01 Mar 22 Kim Manuel

Update for North Carolina Tax Returns [UPDATE]

Update from NC DOR – 3/1/2022 NCDOR is proud to announce that our MeF system for IIT is now open for eFile. Although we are open, please note th


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01 Mar 22 Craig Smith

New York Returns & 1099-G Box 6 [UPDATE]

3/1/22 – To accurately report the NY Excluded Workers Fund (EWF) payments reported on 1099-G, Box 6, it is a two-step process. Visit the “


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01 Mar 22 Craig Smith

Georgia DOR Vendor Communication

The Georgia Department of Revenue issued the below communication to software vendors. The update is already live in the software. Note: Impacted GA re


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28 Feb 22 Craig Smith

Errors accessing TaxSlayer Pro Online [RESOLVED]

Status:  We experienced approximately 3 minutes where users were getting errors accessing and/or saving while in TaxSlayer Pro Online.  This has bee


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28 Feb 22 Kim Manuel

Pro Online 2021: Client Status generating an error message [RESOLVED]

2:43p ET – This has been resolved. We are currently experiencing an unexpected error when you navigate to Tools>>Client Status from the cl


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28 Feb 22 Kim Manuel

Release Notes: February 28th – MT & VA

The site will be placed in maintenance on Monday, February 28th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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27 Feb 22 Craig Smith

Pro Online 2021: Selection for state e-file (Missing) [RESOLVED]

You can filter your returns created on today to determine which returns you need to open and select the state e-file. Enter Today’s date for the


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25 Feb 22 Kim Manuel

Customer Portal: Error when taxpayers are logging in (resolved)

Update:  This has been resolved.  If your taxpayer still sees an error, they will most likely need to delete their cache Update:  We are going roll


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25 Feb 22 Kim Manuel

Montana Reject Codes Form2-E072, Form2-E142 & Form2-E008 [UPDATE]

2/28/22 – Impacted MT returns can be resubmitted. If your site has a MT return with any of the listed reject codes in the blog title, the fix is


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25 Feb 22 Craig Smith

Release Notes: February 25th – CA, IA (2020), NJ, NM, NY & UT

The site will be placed in maintenance on Friday, February 25th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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24 Feb 22 Craig Smith

North Carolina Military Subtraction: Bailey Settlement vs. Retired US Armed Forces Members

This post is to help clarify how to report a subtraction from North Carolina income for applicable military retirement benefits. There are two input f


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24 Feb 22 Craig Smith

TaxSlayer Phone Support Currently Unavailable [RESOLVED]

5:44pm ET – The issue has been resolved. 5:35pm ET – Our phone servicer provider is currently experiencing an issue with receiving inbound


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23 Feb 22 Craig Smith

Release Notes: February 23rd – IA & UT

The site will be placed in maintenance on Wednesday, February 23rd, beginning at 5:00am ET to release the below update(s). Note that deployments may t


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22 Feb 22 Craig Smith

FSA Kiosk Users: 1040-NR Filing Status Wizard

If you get questions from your taxpayers regarding the following message in the Filing Status Wizard, please tell them to ignore and click continue. 


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21 Feb 22 Kim Manuel

2021 1040X efile: Live

You can now electronically file your 1040X returns. (1) Complete the 2021 Amended Return (2) Navigate to the efile section and you will see the follow


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21 Feb 22 Kim Manuel

Release Notes: February 21st – DE & 1099-G

The site will be placed in maintenance on Monday, February 21st, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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20 Feb 22 Kim Manuel

Release Notes: February 18th – CO, CT, IA, MI & NJ

The site will be placed in maintenance on Friday, February 18th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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17 Feb 22 Craig Smith

Pro Online 2021: Can I e-file my 1040X? (Update)

Update:  We are in final internal testing of the 1040X flow. You may see glimpses of the new flow, but the front end is not connected to the e-file p


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17 Feb 22 Kim Manuel

NJ Property Tax Credit/Deduction [RESOLVED]

2/18/22 – This has been corrected with this mornings deployment. After yesterday’s deployment (roughly 6am ET), an update was introduced t


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17 Feb 22 Craig Smith

Pro Online 2021: Printing issues [RESOLVED]

We are getting reports of slowness in printing or sporadic time outs when printing inside or outside of a return.  We are currently investigating


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16 Feb 22 Kim Manuel

Release Notes: February 16th – F8915-F, IA, NY & VA

The site will be placed in maintenance on Wednesday, February 16th, beginning at 5:00am ET to release the below update(s). Note that deployments may t


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15 Feb 22 Craig Smith

TS Pro Online: “Self-Prepared Return” Checkbox – Not Applicable to VITA/TCE

The below highlighted checkbox in E-file under “Optional Questions” should not be marked for VITA/TCE returns, even if you are preparing y


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15 Feb 22 Craig Smith

VTA 2022-03: Reconciling Advance Child Tax Credit and Economic Impact Payments

Purpose: This VTA is to inform partners that taxpayers should bring Letter 6419, 2021 Total Advance Child Tax Credit (AdvCTC) Payments, and Letter 647


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15 Feb 22 Kim Manuel

Pro Online 2021: Sporadic errors printing [RESOLVED]

We are getting reports of slowness in printing or sporadic time outs when printing inside or outside of a return.  We are currently investigating


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14 Feb 22 Kim Manuel

TS Pro Online: Reviewing Return Page Validation [RESOLVED]

Issue 6721 has been opened to review a page validation occurring when attempting to click “Save & Exit” on the Submission page of e-fi


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14 Feb 22 Craig Smith

North Carolina Update – Paper Filed Returns

TaxSlayer Pro Online recently updated the barcode that displays on the PDF of the D-400 (NC main form). If your site will be paper filing a North Caro


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14 Feb 22 Craig Smith

Pro Online 2021: Client Search list: Number of tax returns display issue

Currently the number of tax returns listed at your site for 2021 is displaying the number for 2020 (Issue 6582)  


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12 Feb 22 Kim Manuel

Release Notes: February 12th – Advance CTC & F244

The site will be placed in maintenance on Saturday, February 12th, beginning at 5:00am ET to release the below update(s). Note that deployments may ta


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11 Feb 22 Craig Smith

TS Pro Online: Schedule C – Car and Truck Expenses [RESOLVED]

We are aware of the unexpected error message received when accessing the Car and Truck Expenses menu within the Schedule C (Issue 6691). The fix is sc


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11 Feb 22 Craig Smith

Release Notes: February 11th – FSA, LA & NY

The site will be placed in maintenance on Friday, February 11th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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10 Feb 22 Craig Smith

TY2021: EITC Update Related to “Specified Students”

New for TY2021, the IRS adjusted the age requirement for a taxpayer with no qualifying child when determining EITC eligibility as it relates to studen


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10 Feb 22 Craig Smith

TaxSlayer Pro Online: Form 8915-F

There are two different entry points for Form 8915-F within the 2021 TaxSlayer Pro Online software. Depending on what you are trying to report will de


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10 Feb 22 Craig Smith

Message from Ohio: 2021 Paper Return Processing Times

Software vendors received the below messaging from the Ohio Department of Taxation. “The Ohio Department of Taxation would like to communicate t


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09 Feb 22 Craig Smith

Release Notes: February 9th – CT, EITC, F8915-F, IA, NJ & WV

The site will be placed in maintenance on Wednesday, February 9th, beginning at 5:00am ET to release the below update(s). Note that deployments may ta


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08 Feb 22 Craig Smith

Efile: The following items have been pushed to production (2/8/2022 2:00 PM EST)

The following corrections to the e-file section have been pushed to production Questions are now displaying in alphabetical order.  The questions wil


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08 Feb 22 Kim Manuel

Federal Returns: Reject Code F8379-021

From the IRS: “Business Rule F8379-021 is erroneously rejecting returns due to an incorrect element name in the business rule. Please refrain fr


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08 Feb 22 Craig Smith

North Carolina Returns: Reject Code X0000-005 – Invalid Schema

If your site filed a NC return and it is rejected with Reject Code X0000-005, we will resubmit impacted returns by the end of this week. No action is


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07 Feb 22 Craig Smith

Release Notes: February 7th: 1040-PR Update for HoH and QW Filers

The site will be placed in maintenance on Monday, February 7th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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06 Feb 22 Craig Smith

Unable to Advance Past 1st Page of E-file After Federal Return Accepted [RESOLVED]

2/8/2022 – This is now resolved. We are aware of an issue where users are getting a validation message indicating a required selection is needed


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04 Feb 22 Craig Smith

Pro Online E-file section: Release Information February 4, 2022

Required Return Tags The users will now see the message associated with returns tags not being selected if they are required in office setup   &n


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04 Feb 22 Kim Manuel

TY2021: Expansion of EITC to include age 18 in certain conditions

New for TY2021, the IRS expanded EITC to age 18 for taxpayers that meet certain qualifications as outlined on page 17 of Publication 596.  “If


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04 Feb 22 Kim Manuel

Release Notes: February 4th – CT, EITC & MA

The site will be placed in maintenance on Friday, February 4th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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03 Feb 22 Craig Smith

TaxSlayer VITA/TCE Support: Chat Unavailable [RESOLVED]

2/3/2022 – 4:09pm ET: Chat is now back available. 2/3/2022 – 4:00pm ET: We are currently looking into why the “Chat” option is


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03 Feb 22 Craig Smith

Pro Online 2020 and 2019: IRS Reject 202

This reject occurs when we do not have the site listed with an order for TY2020 so we cannot insert the appropriate Vendor Control Number into the e-f


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03 Feb 22 Kim Manuel

Submission Page: Ability to collapse the right panel

Just a reminder that we have added the ability to collapse the right panel while you are working in the efile section if the screen is visible to the


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03 Feb 22 Kim Manuel

Pro Online 2021: Submission page “undefined” error when saving or transmitting return [RESOLVED]

Scenario:  I have completed the e-file section and I receive the red error banner with no explanation when trying to Save & Exit or Transmit the


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03 Feb 22 Kim Manuel

Contacting VITA/TCE Support: Tip for getting a quicker resolution

EVERY email you submit to VITA/TCE support should include at least one of the following EFIN -or- SIDN Last 4 of the TP SSN (if reason for contact is


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03 Feb 22 Kim Manuel

Release Notes: February 3rd – IA, MN, NE, NM, OH & WV

The site will be placed in maintenance on Thursday, February 3rd, beginning at 5:00am ET to release the below update(s). Note that deployments may tak


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02 Feb 22 Craig Smith

Customer Portal: Where do signatures appear on State Returns?

Customer Portal signatures will only be displayed on the state equivalent e-file forms 8879/8453 if the state supports a digital signature. Note:  Th


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02 Feb 22 Kim Manuel

Pro Online 2021: Signature Areas on the Submission Page

We are getting several inquiries on the purpose of the signature areas on the Submission Page; What is the purpose of the Taxpayer Signature block? It


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02 Feb 22 Kim Manuel

Username Procedures: As volunteers begin using your production site

If you are a volunteer for a site and your username is marked as “Inactive” when you attempt to login, you MUST contact your site administ


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02 Feb 22 Kim Manuel

Pro Online 2021 Security Template: Do Not Force Return Review

The redesign of the e-file section has caused some confusion over when to use the security template option of “Do not Force Return Review”


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01 Feb 22 Kim Manuel

Customer Portal: Sending link via text only

Scenario:  I sent my taxpayer a customer portal link via text only (did not enter an email address) Problem:  The taxpayer cannot register their por


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31 Jan 22 Kim Manuel

Customer Portal: Edit and Clearing signatures

We currently have an issue reported where if the following happens, the signatures are no longer being displayed on the return The taxpayer changes th


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31 Jan 22 Kim Manuel

Release Notes: January 31st – E-file, ME, SC & VT

The site will be placed in maintenance on Monday, January 31st, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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30 Jan 22 Craig Smith

Pro Online 2020 and 2019 prior year efiles [RESOLVED]

This has been resolved as of 2/1/2022. Scenario:  I have transmitted efiles for 2020 and 2019 and they are still in Transmitted Status Resolution: 


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29 Jan 22 Kim Manuel

Customer Portal: Making a document available to the portal

Scenario:  I upload a PDF to scanned documents and I do not have the option for “Add to Customer Portal” Solution:  The taxpayer needs t


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29 Jan 22 Kim Manuel

Customer Portal: Failed to Send Document Message

Scenario:  You selected Send Document from the Submission page and received the Failed to Send Document Message box Solution:  The taxpayer has not


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29 Jan 22 Kim Manuel

Pro Online 2021: Tips for printing from the Submission Page

Scenario:  I do not see a PDF after the completion of the green progress bar Solution:  The PDF will open in a new tab.  Look for the browser messa


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29 Jan 22 Kim Manuel

Status of E-file Availability

Current year 1040, 1040NR, 1040PR = On Current year 1040X = ETA week of 2/6 Current year State Only  = 1/31 2020 1040, 1040NR, 1040PR, 1040X and Stat


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29 Jan 22 Kim Manuel

Message from Arizona: Pause in Acks

Software vendors received the below messaging from Arizona. No acks will be returned until Monday morning after 8am MST. “Arizona’s MeF Pr


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28 Jan 22 Craig Smith

Release Notes: January 28th – E-file, MA, NC & PA

The site will be placed in maintenance on Friday, January 28th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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27 Jan 22 Craig Smith

Customer Portal: Display issue with signature [RESOLVED]

You will see the signatures displayed on the Submission page once they have been signed.     You can then print the return from any print op


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27 Jan 22 Kim Manuel

TaxSlayer Pro Online 2021: Prior Year E-file Now Live

E-filing prior year returns is now live. The IRS allows the current + 2 prior years for electronic file. For this filing season, this means 2021, 2020


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26 Jan 22 Craig Smith

Release Notes: January 26th – CT, MO, NC & PA

The site will be placed in maintenance on Wednesday, January 26th, beginning at 5:00am ET to release the below update(s). Note that deployments may ta


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25 Jan 22 Craig Smith

Tips for contacting VITA/TCE Support — Help us, help you

If you are contacting us about something specific to your site via email or chat, please include the following EFIN (it is OK to send this to us) SIDN


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25 Jan 22 Kim Manuel

Release Notes: January 25th Afternoon Update – E-file & Customer Portal (Backend)

A deployment is scheduled for 3:45pm ET to release the below updates. This will not impact access to the program. CUSTOMER PORTAL Backend update to co


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25 Jan 22 Craig Smith

IRS Reject Trending today: F1040-065-04

F1040-065-04: At least one of the following must have a non-zero value on Form 1040: ‘TotalIncomeAmt’ or ‘AdjustedGrossIncomeAmt&#82


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25 Jan 22 Kim Manuel

Pro Online 2021: Drivers License Optional [RESOLVED]

Scenario:  The drivers license is supposed to be optional for my state, but the efile section is requiring it IF i select the drivers license page vi


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24 Jan 22 Kim Manuel

Pro Online 2021: Returns marked Paper displays the Transmit Return option

Scenario:  The return has been marked as paper, but the transmit return option is enabled Note:  Selecting it does not transmit the return, it displ


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24 Jan 22 Kim Manuel

Pro Online 2021: Fees display in E-file section

If your site is utilizing the Fees feature to track fees saved to the taxpayer, you will notice this information in a couple of new places this year.


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24 Jan 22 Kim Manuel

Release Notes: January 24th – MN & NY

The site will be placed in maintenance on Monday, January 24th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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23 Jan 22 Craig Smith

Pro Online 2021: Turning on E-file January 24th (Current year e-file is on)

Update:  We have turned on current  year e-file.  We will not be turning on “Send state only” or prior years until later this week. 


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23 Jan 22 Kim Manuel

Release Notes: January 21st – DE, F2441, Form Finder, IA, VT & WI

The site will be placed in maintenance on Friday, January 21st, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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20 Jan 22 Craig Smith

Customer Portal: How do I send a tax document to a Taxpayer?

Scenario: You navigate to the submission page and the “Send documents” option is not enabled It should not be if the taxpayer has not comp


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20 Jan 22 Kim Manuel

Pro Online 2021: Printing from the Submission page

Scenario:  I selected a print set and selected Print, but nothing happens other than the green bar telling me it is preparing the print Solution:  W


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20 Jan 22 Kim Manuel

Pro Online 2021: $18 fee on summary

Scenario:  There is an $18 fee being displayed on the right panel in e-file This is just a display issue, it DOES NOT impact the return.  This is a


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19 Jan 22 Kim Manuel

Scanned Documents: File Name Restrictions

Preparer’s uploading documents to scanned documents inside the application Must be a PDF Cannot use a period (.) in the file name kim.my.file.pd


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19 Jan 22 Kim Manuel

Pro Online 2021: Identifying Returns that need to be opened prior to submitting e-files

VITA/TCE sites that prepared tax returns prior to January 24, 2022 will need to open the returns prior to transmitting to TaxSlayer.  This will ensur


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19 Jan 22 Kim Manuel

Customer Portal: What’s new

We delivered the following enhancements to Customer Portal Removed the preparer email address from the Customer Portal link email Preparers that have


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19 Jan 22 Kim Manuel

Customer Portal: Which email do I use for MFJ returns?

Question:  What email address should I use to setup the customer portal for a MFJ return? Answer:  It doesn’t matter which one you choose.  C


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18 Jan 22 Kim Manuel

Release Notes: January 19th – AZ, CA, F2106, F7202, NC, ND, & SCH A

The site will be placed in maintenance on Wednesday, January 19th, beginning at 5:00am ET to release the below update(s). Note that deployments may ta


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18 Jan 22 Craig Smith

Customer Portal: Taxpayers that cannot create a portal [RESOLVED]

Update:  You can now send correctly formatted portal links from any access point from within the return.  Reminder:  You can resend the link if the


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18 Jan 22 Kim Manuel

TaxSlayer 2021: Start New Return {Live}

We are scheduled to turn on Start New Return at the site level on Tuesday, January 18th. Keep in mind, that these are considered live returns and will


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17 Jan 22 Kim Manuel

Release Notes: January 14th – Forms Completed & W-2G

The site will be placed in maintenance on Friday, January 14th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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13 Jan 22 Craig Smith

Form 8915-F Now Available – Phase I

1/14/22 – The Phase I rollout consists of adding F8915-F menu to the program and implementation of carryforward from a prior year 8915-E (not vi


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13 Jan 22 Craig Smith

Groups: Important Information regarding MSA and Relational Groups

This post is for non AARP Tax-Aide sites that have requested either a MSA  or Relational Group during the ordering process. Multi-Site Group (MSA) =


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13 Jan 22 Kim Manuel

Release Notes: January 13th – CA, F8915-F, OH, & OR

The site will be placed in maintenance on Wednesday, January 13th, beginning at 5:00am ET to release the below update(s). Note that deployments may ta


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12 Jan 22 Craig Smith

Tennessee Hall Income Tax Repealed

Statement from the TN Department of Revenue regarding their Hall Income Tax. “Hall Income tax was repealed for tax periods that begin on January


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11 Jan 22 Craig Smith

IRS News Essentials: 2022 tax filing season begins Jan. 24; IRS outlines refund timing and what to expect in advance of April 18 tax deadline

WASHINGTON − The Internal Revenue Service announced that the nation’s tax season will start on Monday, Jan. 24, 2022, when the tax agency will


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10 Jan 22 Kim Manuel

Tuesday, January 18th: Start New Return

We will be enabling Start New Return on Tuesday, January 18th.  This will allow sites that are opening to begin the process of preparing returns.  K


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10 Jan 22 Kim Manuel

Release Notes: January 10th – F1116

The site will be placed in maintenance on Monday, January 10th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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07 Jan 22 Craig Smith

Release Notes: AR & Sch A-NOL

The site will be placed in maintenance on Friday, January 7th, beginning at 5:00am ET to release the below update(s). Note that deployments may take u


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06 Jan 22 Craig Smith

Practice Lab: 2021 Practice Exercises Live

Update 1/6/2022: The Puerto Rico practice exercises are now updated and available under Section 6 of the Practice Lab. Update 12/29/2021: Practice Exe


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05 Jan 22 Craig Smith

Release Notes: January 5th – LTC Premiums & W-7

The site will be placed in maintenance on Wednesday, January 5th, beginning at 5:00am ET to release the below update(s). Note that deployments may tak


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04 Jan 22 Craig Smith

Practice Lab – 2021 State Returns Initial Release

1/3/2022 – Roughly twenty one (21) State Returns are now live! Please note the information posted below when reviewing the initial state applica


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03 Jan 22 Craig Smith

Practice Lab 2021: 1040 View Phase I Rollout

Phase I of the 1040 View on Summary/Print has been updated to 2021. Development is aware various display issues remain and are actively working them.


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30 Dec 21 Craig Smith

VITA/TCE Customer Support Hours – NYE

TaxSlayer VITA/TCE customer support will be unavailable beginning Thursday, December 30th at 3:00pm ET. Tax season support hours will begin on Monday,


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29 Dec 21 Craig Smith

Release Notes: December 29th – ACTC

The site will be placed in maintenance on Wednesday, December 29th, beginning at 5:00am ET to release the below update(s). Note that deployments may t


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29 Dec 21 Craig Smith

VITA/TCE Customer Support Closed for Christmas

TaxSlayer offices will be closed on Friday, December 24th and Monday, December 27th. Normal support hours will resume on Tuesday, December 28th. We ho


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23 Dec 21 Craig Smith

2021 Enhancement Webinar – Three Part Series

We have split the 2021 (2022 Filing Season) Enhancement webinar into three parts. Using the links below, you can now choose to view specific sections


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16 Dec 21 Craig Smith

Practice Lab 2021: Initial launch of new e-file section on Wednesday, December 15 [LIVE]

12/16/21: The new e-file is now available in the 2021 Practice Lab We are super excited to announce our initial launch of the new e-file section on We


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14 Dec 21 Kim Manuel

TaxSlayer VITA/TCE Support Hours – Friday, December 3rd

TaxSlayer VITA/TCE support will close at 3:00pm on Friday, December 3rd. Normal support hours will resume on Monday, December 6th at 8:00am ET.


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02 Dec 21 Craig Smith

Release Notes: November 30th – F7202 & RRC

The site will be placed in maintenance on Tuesday, November 30th, beginning at 5:00am ET to release the below update(s). Note that deployments may tak


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30 Nov 21 Craig Smith

TaxSlayer Support: Thanksgiving Holiday

TaxSlayer offices will be closed beginning Wednesday, November 24th at 12:00pm ET and will not reopen until Monday, November 29th. Normal support hour


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23 Nov 21 Craig Smith

Release Notes: November 23rd – 1040-X & Carryforward

The site will be placed in maintenance on Tuesday, November 23rd, beginning at 5:00am ET to release the below update(s). Note that deployments may tak


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22 Nov 21 Craig Smith

Message from IRS: Return Acks from 11/17/21[UPDATE]

UPDATE 11/24/21 All impacted transmissions from 11/17 have been resent and accepted. The IRS MeF (Modernized Electronic Filing) team issued the below


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22 Nov 21 Craig Smith

VITA/TCE Customer Support – November 18th

VITA/TCE Support will be closed on Thursday, November 18th from 10:30am – 5:00pm ET. Normal off-season hours will resume on November 19th.


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17 Nov 21 Craig Smith

Release Notes: November 16th – F7202 & RRC (EIP 3)

The site will be placed in maintenance on Tuesday, November 16th, beginning at 5:00am ET to release the below update(s). Note that deployments may tak


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15 Nov 21 Craig Smith

IRS Quick Alert: 1040 MeF Production Shutdown Schedule [REMINDER]

Shutdown begins on Saturday, November 20, 2021, at 11:59 p.m. Eastern time, to prepare the system for the upcoming Tax Year 2021 Filing Season. Import


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15 Nov 21 Kim Manuel

Sneak Peek 2021: Changes to the E-file Section (Part 19)

We are excited to begin introducing changes to the e-file section of the application.  These changes are designed to increase efficiency and to produ


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08 Nov 21 Kim Manuel

Practice Lab 2021 – [Live]

Update:  8:37 am:  Practice Lab 2021 is now live.  Please keep in mind that we will be updating the PL with 2021 tax calculations as final forms an


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08 Nov 21 Kim Manuel

VITA/TCE Customer Support – November 4th

VITA/TCE Support will be closed on Thursday, November 4th from 8:00am – 9:30am ET.


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03 Nov 21 Craig Smith

Sneak Peek 2021: Changes to the E-file section (Part 18)

We are excited to begin introducing changes to the e-file section of the application. These changes are designed to increase efficiency and to produce


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02 Nov 21 Kim Manuel

Sneak Peek 2021: Changes to the E-file Section (Part 17)

We are excited to begin introducing changes to the e-file section of the application.  These changes are designed to increase efficiency and to produ


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02 Nov 21 Kim Manuel

Sneak Peek 2021: Changes to the E-file Section (Part 16)

We are excited to begin introducing changes to the e-file section of the application.  These changes are designed to increase efficiency and to produ


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01 Nov 21 Kim Manuel

Sneak Peek 2021: Changes to the E-file section (Part 15)

We are excited to begin introducing changes to the e-file section of the application.  These changes are designed to increase efficiency and to produ


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01 Nov 21 Kim Manuel

Happy Halloween

Happy Halloween!!!  November is right around the corner and we are super excited for the beginning of a new tax season. What’s around the corne


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31 Oct 21 Kim Manuel

Sneak Peek 2021: Changes to the E-file section (Part 14)

We are excited to begin introducing changes to the e-file section of the application.  These changes are designed to increase efficiency and to produ


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28 Oct 21 Kim Manuel

Sneak Peek 2021: Changes to the E-file Section (Part 13)

We are excited to begin introducing changes to the e-file section of the application.  These changes are designed to increase efficiency and to produ


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28 Oct 21 Kim Manuel

FSA URLs for 2020 Software

The URLs expired after October 21st.  The links will no longer offer free tax prep to the taxpayers nor offer access to prior year return(s). In the


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28 Oct 21 Kim Manuel

VITA/TCE Customer Support – 10/28/21

VITA/TCE Support will be closed on Thursday, October 28th from 12:00p-5:00pm ET. Normal off-season hours will resume on October 29th.


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27 Oct 21 Craig Smith

Sneak Peek 2021: Changes to the E-file Section (Part 12)

We are excited to begin introducing changes to the e-file section of the application.  These changes are designed to increase efficiency and to produ


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26 Oct 21 Kim Manuel

Sneak Peek 2021: Changes to the E-file Section (Part 11)

We are excited to begin introducing changes to the e-file section of the application.  These changes are designed to increase efficiency and to produ


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26 Oct 21 Kim Manuel

Sneak Peek 2021: Changes to the E-file Section (Part 10)

We are excited to begin introducing changes to the e-file section of the application.  These changes are designed to increase efficiency and to produ


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25 Oct 21 Kim Manuel

Sneak Peek 2021: Changes to the E-file Section (Part 9)

We are excited to begin introducing changes to the e-file section of the application.  These changes are designed to increase efficiency and to produ


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25 Oct 21 Kim Manuel

Sneak Peek 2021: Changes to the E-file Section (Part 8)

We are excited to begin introducing changes to the e-file section of the application.  These changes are designed to increase efficiency and to produ


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22 Oct 21 Kim Manuel

Sneak Peek 2021: Changes to the E-file Section (Part 7)

We are excited to begin introducing changes to the e-file section of the application.  These changes are designed to increase efficiency and to produ


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22 Oct 21 Kim Manuel

Sneak Peek 2021: Changes to the E-file Section (Part 6)

We are excited to begin introducing changes to the e-file section of the application.  These changes are designed to increase efficiency and to produ


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21 Oct 21 Kim Manuel

Sneak Peek 2021: Changes to the E-file Section (Part 5)

We are excited to begin introducing changes to the e-file section of the application.  These changes are designed to increase efficiency and to produ


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21 Oct 21 Kim Manuel

Sneak Peek 2021: Changes to the E-file Section (Part 4)

We are excited to begin introducing changes to the e-file section of the application. These changes are designed to increase efficiency and to produce


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20 Oct 21 Kim Manuel

Sneak Peek 2021: Changes to the E-file Section (Part 3)

We are excited to begin introducing changes to the e-file section of the application.  These changes are designed to increase efficiency and to produ


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20 Oct 21 Kim Manuel

Sneak Peek 2021: Changes to the E-file Section (Part 2)

We are excited to begin introducing changes to the e-file section of the application.  These changes are designed to increase efficiency and to produ


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19 Oct 21 Kim Manuel

Sneak Peek 2021: Changes to the E-file Section (Part 1)

We are excited to begin introducing changes to the e-file section of the application for the upcoming filing season.  These changes are designed to i


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19 Oct 21 Kim Manuel

Customer Portal: Taxpayer Access to Tax Documents

Q: How long can a Taxpayer access their tax documents in their Customer Portal account? A: Current year return access is available through November of


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07 Oct 21 Kim Manuel

Message from NY Department of Taxation: Reject Code R0170 [UPDATE]

10/8/21 NY returns can now be e-filed. Any previously rejected NY returns for R0170 can be resubmitted as well. 10/5/21 Due to an issue with NY return


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05 Oct 21 Craig Smith

Customer Portal Training Guide & Video Now Available

The mini-guide and video for the Customer Portal is now Available on the blog. These are not available in the Practice Lab at this time. Click Here fo


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29 Sep 21 Craig Smith

Customer Portal: What type of files can the taxpayer upload to their secured portal

The taxpayer is allowed to upload the following file types to their secured customer portal pdf png jpg tif doc docx xls xlsx The size limitation is a


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23 Sep 21 Kim Manuel

Release Notes: September 16th – MI (Detroit)

The site will be placed in maintenance on Thursday, September 16th, beginning at 5:00am ET to release the below update(s). Note that deployments may t


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15 Sep 21 Craig Smith

Release Notes: September 9th – ITIN & Other Fed Withholding

The site will be placed in maintenance on Thursday, September 9th, beginning at 5:00am ET to release the below update(s). Note that deployments may ta


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08 Sep 21 Craig Smith

Support Phones and Chat: Technical Difficulties [RESOLVED]

We are currently experiencing technical challenges with our phone system.  This impacts our ability to take inbound calls and chats.  You can contin


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07 Sep 21 Kim Manuel

Message from Illinois: MeF Update and the Impact on Acks

Software vendors received the below message from the Illinois Department of Revenue. “The Illinois Department of Revenue will be implementing a


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02 Sep 21 Craig Smith

Sneak Peak 2021: Taxpayer and Spouse E-mail Address Input Fields

Drum roll please…….it is finally coming to a Pro Online application near you. You will be able to enter the Taxpayer/Spouse e-mail address


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27 Aug 21 Kim Manuel

Message from Arizona DOR: Unemployment Benefits

Below is a recent announcement from the Arizona Department of Revenue. Click Here for the complete statement (also posted below). “Federal legis


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26 Aug 21 Craig Smith

Customer Portal: Methods to send the link to the taxpayer

The volunteer will have two options for sending the link to the taxpayer Send the link to the taxpayer via email (The goal is to pull this from the re


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16 Aug 21 Kim Manuel

Customer Portal: How do I send the taxpayer a link?

There will be three access points available to all users that have been granted access to use the customer portal feature after completing the Basic I


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12 Aug 21 Kim Manuel

Suggestion Box: Send us your Summertime Suggestions

Click here to submit a suggestion We are working through the suggestions you submitted to us during the season. We encourage you to continue to send u


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11 Aug 21 Kim Manuel

Customer Portal: Frequently Asked Questions (Part 4)

Can another preparer complete the chat or only the preparer who started the chat? Another preparer cannot complete the chat but if the have an active


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08 Aug 21 Kim Manuel

Customer Portal – Frequently Asked Questions (Part 3)

Will the tax preparer get notified if a client uploads a document to the customer portal? No, but if you have sent the link , the site can establish p


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06 Aug 21 Kim Manuel

Customer Portal: Question and Answers (Part 2)

Will training be available for us to train our volunteers? Yes.  we will be creating a mini guide and a training video that is specific to how to use


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05 Aug 21 Kim Manuel

Customer Portal: FAQ’s from IRS Webcast – (Part 1)

Q:  What happens if the preparer is in a return and a chat comes in? A:  When the preparer closes the return, they will see the chat notification th


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04 Aug 21 Kim Manuel

Customer Portal: The Real Name

For consistency purposes, Craig and I have conformed and will use the proper feature name:  Customer Portal This is how it is referenced in the appli


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03 Aug 21 Kim Manuel

Customer Portal: Which security templates are required?

The security templates assigned by TaxSlayer will have the customer portal options enabled.  If you are a site that creates custom security templates


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03 Aug 21 Kim Manuel

TaxSlayer Customer Support – Monday, August 2nd

On Monday, August 2nd, customer support will be unavailable from 8:30a-9:45p ET so all employees can attend a company meeting.


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02 Aug 21 Craig Smith

Customer Portal: Taxpayer Upload Files

The taxpayer that has an established client portal will be able to upload the following types of files (max of 5 meg per file) and a total of 25 meg o


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29 Jul 21 Kim Manuel

Customer Portal: Available to all Pro Online Sites for TaxSlayer 2021

Customer Portal is a new to VITA/TCE feature that will be available for all Pro Online sites beginning with TaxSlayer 2021.  This is a feature that h


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28 Jul 21 Kim Manuel

Scanned Documents: Available to all Pro Online Sites for TaxSlayer 2021

We are super excited to announce that all TaxSlayer Pro Online sites will have access to the Scanned Document feature. Access will be controlled at th


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27 Jul 21 Kim Manuel

Site Cannot be reached [RESOLVED]

The site is currently experiencing connection issues:  Our IT team is currently working to resolve the issue. This site can’t be reached vita.taxsl


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19 Jul 21 Kim Manuel

TaxSlayer Pro Online: Prints and Calcs Not Working [RESOLVED]

7/13/21 – 8:32am ET All issues have been resolved at this time. If you notice any issues, please contact VITA/TCE Support. 7/13/21 – 8:22a


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13 Jul 21 Craig Smith

Unexpected errors (Update 8:44 am)

Update 8:44 am:  If you receive the error that the calculations are not available when opening a return in TaxSlayer 2020, close the return and open


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06 Jul 21 Kim Manuel

TaxSlayer Customer Support: Closed Monday July 5th

In observance of the Fourth of July, TaxSlayer offices will be closed on Monday, July 5th. Normal off-season hours will resume on Tuesday, July 6th at


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02 Jul 21 Craig Smith

Release Notes: July 1st – MD

The site will be placed in maintenance on Thursday, July 1st, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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30 Jun 21 Craig Smith

Message from Nebraska: American Rescue Plan Act (ARPA)

The Nebraska Department of Revenue released a statement today regarding the treatment of returns impacted by the American Rescue Plan Act (ARPA), spec


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30 Jun 21 Craig Smith

Release Notes: June 29th – UT

The site will be placed in maintenance on Tuesday, June 29th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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28 Jun 21 Craig Smith

TaxSlayer Pro Online: Sporadic Errors in 18, 19, and 20 Applications [RESOLVED]

6/28/21 – 10:01am ET The issues reported below have been resolved. Please reach out to support if you continue to see any oddities. 6/28/21 &#82


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28 Jun 21 Craig Smith

TaxSlayer Pro Online: 2018 PDF’s Not Generating [Resolved]

We are currently investigating why 2018 PDF’s are not generating at this time.


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24 Jun 21 Craig Smith

2020 States: Program has received an unexpected error [RESOLVED]

6/22/21 – 2:12pm ET We are no longer seeing or hearing reports of issues accessing the state programs. 6/22/21 – 8:03am ET We are continui


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21 Jun 21 Kim Manuel

Release Notes: June 17th – MN & OH

The site will be placed in maintenance on Thursday, June 17th, beginning at 5:00am ET to release the below update(s). Note that deployments may take u


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16 Jun 21 Craig Smith

MD Reject Codes Form 502-01730-012 and Form 502-01730-020 [RESOLVED]

Update: 6/10/21 Maryland is now able to accept returns impacted by Reject Codes Form 502-01730-020 and Form 502-01730-012. Impacted returns can now be


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10 Jun 21 Craig Smith

Release Notes: June 10th – F8888, MD & Review Returns

The site will be placed in maintenance on Thursday, June 10th, beginning at 5:00am ET to release the below update(s). Note that deployments may take u


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09 Jun 21 Craig Smith

Release Notes: June 8th – MS & Zip Code DB

The site will be placed in maintenance on Tuesday, June 8th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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07 Jun 21 Craig Smith

IRS: Where to File Paper Tax Returns with or without Payment

For the most up to date mailing addresses published by the IRS, be sure to visit IRS.gov or Click Here. The IRS recently updated mailing addresses for


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03 Jun 21 Craig Smith

Release Notes: June 3rd – Sch C & W-7

The site will be placed in maintenance on Thursday, June 3rd, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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02 Jun 21 Craig Smith

South Carolina: Unemployment Compensation

Issued on May 26th, South Carolina has adopted the Federal suspension of tax on a portion of unemployment compensation for tax year 2020. The latest u


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01 Jun 21 Craig Smith

VITA/TCE Support: Closed Memorial Day

VITA/TCE Support will be closed on Monday, May 31st for Memorial Day. Normal off-season hours will resume on Tuesday, June 1st at 8:00am ET.


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28 May 21 Craig Smith

TaxSlayer Pro Online: 2018 Program Year

Update: 10:36am ET Speeds have significantly improved, however, errors are still occurring very intermittently mostly when accessing a return from Cli


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26 May 21 Craig Smith

Release Notes: May 26th – Client Status, E-file & WI

The site will be placed in maintenance on Wednesday, May 26th, beginning at 5:00am ET to release the below update(s). Note that deployments may take u


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25 May 21 Craig Smith

Release Notes: May 21st – 1099-OID, IRC 1341 & Standard Deduction

The site will be placed in maintenance on Friday, May 21st, beginning at 5:00am ET to release the below update(s). Note that deployments may take up t


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21 May 21 Craig Smith

Release Notes: May 19th – F4868, DC, MD and Zip Code DB

The site will be placed in maintenance on Wednesday, May 19th, beginning at 5:00am ET to release the below update(s). Note that deployments may take u


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18 May 21 Craig Smith

End of Season: Did all of my state returns get filed?

How can I determine which state returns were electronically filed and which state returns were marked as Paper? We recommend running the Pro Web Retu


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18 May 21 Kim Manuel

End of Season: What should I do with my returns and users?

My site is closing for the season, what should I do with my returns? There is no action required for returns.  DO NOT deactivate the returns because


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18 May 21 Kim Manuel

Filing Season Message from Frank Nolden

Every year, I’m impressed by the accomplishments of IRS-SPEC employees and VITA/TCE partners. But your work this filing season truly leaves me in aw


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17 May 21 Kim Manuel

1040X: Which report gives me e-file information

Navigate to Reports>> Management Reports>> Pro Web Returns – Detailed Return Report There are three 1040 X columns to identify retur


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17 May 21 Kim Manuel

IR-2021-111: IRS begins correcting tax returns for unemployment compensation income exclusion; periodic payments to be made May through Summer

WASHINGTON – The Internal Revenue Service will begin issuing refunds this week to eligible taxpayers who paid taxes on 2020 unemployment compensatio


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14 May 21 Kim Manuel

Message from CA: Power Outage on May 5th Impacted Processing Returns

Software vendors received the below message from CA regarding a delay in acks from returns filed on or around May 5th, 2021. CA acknowledgements shoul


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06 May 21 Craig Smith

Message from MA: Acknowledgements from 5/3/21

Software vendors received the below message from MA. “Please be advised that on Monday, May 3, we had a systemic issue which did not allow us to


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06 May 21 Craig Smith

Message from AL: Relief for Taxpayers Affected by Severe Weather in March

ALDOR Announces Relief for Taxpayers Affected by Severe Weather in March AL Department of Revenue released the above statement for Taxpayers impacted


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05 May 21 Craig Smith

TaxSlayer Pro Online: Error Page when Accessing E-file [RESOLVED]

9:50am ET We have resolved the issue in all years resulting in the error message when going to e-file. 9:15am ET We are still actively investigating b


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05 May 21 Craig Smith

Release Notes: May 5th – AZ, CA, NJ & VA

The site will be placed in maintenance on Wednesday, May 5th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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04 May 21 Craig Smith

Release Notes: May 3rd – NJ & NY

The site will be placed in maintenance on Monday, May 3rd, beginning at 5:00am ET to release the below update(s). Note that deployments may take up to


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02 May 21 Craig Smith

Release Notes: April 30th – CT & NM

The site will be placed in maintenance on Friday, April 30th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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29 Apr 21 Craig Smith

Release Notes: April 28th – MD, MN & Zip Code DB

The site will be placed in maintenance on Wednesday, April 28th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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27 Apr 21 Craig Smith

IRS Instructions for 2020 Reject Code F1040-071-05

Pro Online: The IRS has issued guidance on resolving Reject Code: F1040-071-05. In order for the return to be accepted, the IRS recommends preparers


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23 Apr 21 Kim Manuel

TaxSlayer Pro Online Reports: Fresh New Look!

The Reports menu within TaxSlayer Pro Online received a new look. Check it out! Just in time for report season.


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23 Apr 21 Craig Smith

Release Notes: April 23rd – ID, MN & NC

The site will be placed in maintenance on Friday, April 23rd, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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22 Apr 21 Craig Smith

Subject: Delay in Processing Form(s) 1040,1040-X, and 1040-ES Payments Submitted via Modernized e-File

Attention:  Return Transmitters and Authorized IRS e-file Providers/EROs We identified a delay in processing Form 1040 balance due, Form 1040-X amen


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22 Apr 21 Kim Manuel

Release Notes: April 21st – F8862 & OH

The site will be placed in maintenance on Wednesday, April 21st, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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20 Apr 21 Craig Smith

Message from Ohio: Delay in Acks from 4/14/21

Message from Ohio sent to all software providers. “We had a population of 200 submissions from April 14, 2021 that were processed but unfortunat


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20 Apr 21 Craig Smith

IRS Direct Debits

The IRS has been in contact with industry regarding reports of not withdrawing balance due via direct debit.  This is happening industry wide and the


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20 Apr 21 Kim Manuel

Release Notes: April 20th – MI & NJ

The site will be placed in maintenance on Tuesday, April 20th, beginning at 5:00am ET to release the below update(s). Note that deployments may take u


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19 Apr 21 Craig Smith

Release Notes: April 16th – CT, E-file, MA, MS & OK

The site will be placed in maintenance on Friday, April 16th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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15 Apr 21 Craig Smith

VITA/TCE Support Hours

Beginning Friday, April 16th, TaxSlayer VITA/TCE support will have the following hours of operation: Monday – Friday: 8am – 5pm ET Saturda


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15 Apr 21 Kim Manuel

Release Notes: April 14th – Client Status & UCE Worksheet

The site will be placed in maintenance on Wednesday, April 14th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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13 Apr 21 Craig Smith

Georgia: American Rescue Plan decision on Unemployment

Georgia did not adopt the American Rescue Plan and all unemployment is taxable to GA.   Changes have been made in the software to reflect this decis


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12 Apr 21 Kim Manuel

Release Notes: April 12th – DC, GA & NY

The site will be placed in maintenance on Monday, April 12th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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11 Apr 21 Craig Smith

IRS suspends requirement to repay excess advance payments of the 2020 Premium Tax Credit; those claiming net Premium Tax Credit must file Form 8962

IR-2021-84, April 9, 2021 WASHINGTON — The American Rescue Plan Act of 2021 suspends the requirement that taxpayers increase their tax liability by


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09 Apr 21 Kim Manuel

American Rescue Plan: Repayment of Advanced Premium Tax Credit

The TaxSlayer software has been updated to not calculate any repayment of Advanced Premium Tax Credit in accordance with the American Rescue Plan. Thi


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09 Apr 21 Craig Smith

Utah: American Rescue Act information from Utah State Tax Commission

What to do if you received unemployment compensation in Utah during 2020 Under the American Rescue Plan enacted on March 11, 2021, unemployment compen


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08 Apr 21 Kim Manuel

Release Notes: April 9th – DE, IN & MO

The site will be placed in maintenance on Friday, April 4th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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08 Apr 21 Craig Smith

Chat Support is currently not available [resolved]

We are currently experiencing issues with chat support not being available.  We have notified the appropriate team to reach out to our chat provider.


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07 Apr 21 Kim Manuel

Release Notes: April 7th – CT, DC, MN, PA, Reports & WV

The site will be placed in maintenance on Wednesday, April 7th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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06 Apr 21 Craig Smith

IRS News Essentials: IRS letters explain why some 2020 Recovery Rebate Credits are different than expected

IRS letters explain why some 2020 Recovery Rebate Credits are different than expected WASHINGTON − As people across the country file their 2020 tax


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05 Apr 21 Kim Manuel

American Rescue Act: Unemployment Compensation Exclusion (UCE)

The American Rescue Plan Act of 2021 excludes from income the first $10,200 in unemployment compensation received in 2020 per taxpayer on their 20


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05 Apr 21 Kim Manuel

Release Notes: April 5th – Client Status & Return Tags

The site will be placed in maintenance on Monday, April 5th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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04 Apr 21 Craig Smith

2020 Returns with Unemployment and Taxable SSA (Update 6:10 PM on 4/2)

Update 4/2/2021  6:00 PM EST:  We have deployed a correction to the required change for Unemployment exclusion.  You can now open returns with UCE


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02 Apr 21 Kim Manuel

VITA/TCE Support: Closed Easter Sunday

On Sunday, April 4th, TaxSlayer VITA/TCE Support will be closed for Easter Sunday. Normal tax season hours will resume on Monday, April 5th.


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02 Apr 21 Craig Smith

Release Notes: April 2nd – CA, Client List, MI, MN & MT

The site will be placed in maintenance on Friday, April 2nd, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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01 Apr 21 Craig Smith

2020 Calculations — Spinning (Update 3:15 pm) RESOLVED

Update 3:15 PM:  The intermittent slowness has been resolved.  You may need to close your browser and open a new browser (not just the browser tab)


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01 Apr 21 Kim Manuel

IRS to recalculate taxes on unemployment benefits: Refunds to start in May

IR-2021-71, March 31, 2021 WASHINGTON — To help taxpayers, the Internal Revenue Service announced today that it will take steps to automatically ref


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31 Mar 21 Kim Manuel

IRS Reject FPYMT-072-01 (Business Rule Disabled)

Update 3/31/2021:  The IRS has disabled the business rule that generates this reject.  You can now resubmit any returns rejected for this business r


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31 Mar 21 Kim Manuel

Release Notes: March 31st – CA, F8915-E, MN, NE, OH & OR

The site will be placed in maintenance on Wednesday, March 31st, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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30 Mar 21 Craig Smith

Release Notes: March 29th – 1040-NR, IA, OH & WV

The site will be placed in maintenance on Monday, March 29th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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28 Mar 21 Craig Smith

IRS Reject Code F8917-012

The IRS has disabled this business rule.  If you have any returns rejected for this reason, you can transmit them.    


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26 Mar 21 Kim Manuel

Oregon Returns Breaking Calc (PY and Nonres Only) [RESOLVED]

3/31/21 – This has been resolved. We have opened Issue 5883 to address an issue where Part-Year and Nonresident OR returns are breaking the calc


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26 Mar 21 Craig Smith

Volunteer Time: All Partner Call Notes – 3/25/21

Below are bullet points from our opening presentation of the All Partner Call before opening up for Q&A from the field. Q&A notes are at the b


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26 Mar 21 Craig Smith

Program Error on State Portion [RESOLVED]

8:25am ET: The issue has been resolved and access to state returns has been restored. 8:01am ET: We have received reports of users getting errors when


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26 Mar 21 Kim Manuel

Release Notes: March 26th – 1040 View, E-file, MN & VA

The site will be placed in maintenance on Friday, March 26th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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25 Mar 21 Craig Smith

American Rescue Act State Information

The information on the following link is updated as we get information from the state regarding how they will handle the unemployment provision of the


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24 Mar 21 Kim Manuel

Release Notes: March 24th – AR, Reports & VT

The site will be placed in maintenance on Wednesday, March 24th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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23 Mar 21 Craig Smith

IRS Reject F1040-071-05

Your taxpayer will receive this reject in the scenario where UCE wipes out the income, but they had federal withholding on the 1099-G. We recommend yo


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23 Mar 21 Kim Manuel

American Rescue Act: Unemployment Exclusion Instructions Posted (Update 3/26)

Update:  We have updated the tax calculations to reflect the information below.  As the IRS issues further guidance regarding UCE, we will make the


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23 Mar 21 Kim Manuel

American Rescue Act: Previously filed returns with UCE (Unemployment) – IRS Guidance

The IRS has officially posted the following information regarding returns previously filed and accepted with Unemployment. If you have already filed y


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23 Mar 21 Kim Manuel

American Rescue Act — Identifying potential returns (Update 3/23)

Update 3/23:  The 1099G column is NOW populating YES for returns that have not been electronically filed.  You may need this information for the st


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23 Mar 21 Kim Manuel

Release Notes: March 23rd – CA, CO, MD & MN

The site will be placed in maintenance on Tuesday, March 23rd, beginning at 5:00am ET to release the below update(s). Note that deployments may take u


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22 Mar 21 Craig Smith

Release Notes: March 19th – DC, F8853, NY, UCE & VT

The site will be placed in maintenance on Friday, March 19th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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18 Mar 21 Craig Smith

IRS News Essentials: Tax Day for individuals extended to May 17: Treasury, IRS extend filing and payment deadline

Tax Day for individuals extended to May 17: Treasury, IRS extend filing and payment deadline WASHINGTON — The Treasury Department and Internal Reven


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17 Mar 21 Kim Manuel

1040X — Reject Codes we are seeing in the field

NOTE:  The IRS has issued a statement asking preparers to HOLD OFF on filing 1040X returns due to the American Rescue Act Reject Code: F1040X-001 |


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17 Mar 21 Kim Manuel

Scanned Documents: Auto-deletion suspended

As the Internal Revenue Service works to provide guidance for the American Rescue Act, the 14 day auto deletion for the scanned document program has b


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17 Mar 21 Kim Manuel

Release Notes: March 17th – AZ, CA, IN & Reporting

The site will be placed in maintenance on Wednesday, March 17th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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16 Mar 21 Craig Smith

American Rescue Act — What we know (Update 3/16)

Update 3/16/2021:  We are receiving many emails on how to handle these changes in the software.  Please understand that even though the IRS made a


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16 Mar 21 Kim Manuel

Release Notes: 1040-NR, MO, PA & VT

The site will be placed in maintenance on Monday, March 15th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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14 Mar 21 Craig Smith

IRS Statement – American Rescue Plan Act of 2021

March 12, 2021 The IRS is reviewing implementation plans for the newly enacted American Rescue Plan Act of 2021. Additional information about a new ro


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12 Mar 21 Kim Manuel

IRS News Essentials: IR-2021-54 IRS begins delivering third round of Economic Impact Payments to Americans

IRS begins delivering third round of Economic Impact Payments to Americans WASHINGTON – The Internal Revenue Service announced today that the third


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12 Mar 21 Kim Manuel

Temporary Suspension of Limits on Charitable Contritbutions

IRS Release Temporary Suspension of Limits on Charitable Contributions In most cases, the amount of charitable cash contributions taxpayers can deduct


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12 Mar 21 Craig Smith

Release Notes: March 12th – F8453 & Phone Number in PDF

The site will be placed in maintenance on Friday, March 12th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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11 Mar 21 Craig Smith

Volunteer Time: All Partner Call Notes – 3/11/21

Below are bullet points from our opening presentation of the All Partner Call before opening up for Q&A from the field. Q&A notes are at the b


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11 Mar 21 Craig Smith

Message from VT: Issue in Sending Acks

We received the below message from VT when asked if they were experiencing any issues in sending acks. As additional information is provided, we will


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11 Mar 21 Craig Smith

Message from CO: Issue Sending Acks (UPDATE)

3/19/2021 Update from Colorado. “Our developers are testing the solution for the MeF acknowledgments that were not generated and sent for a few


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11 Mar 21 Craig Smith

1040NR — E-file Error (RESOLVED)

3/15/2021:  This has been resolved   3/12/2021 The fix for this is scheduled to deploy the morning of Monday, March 15th. 1040-NR returns should


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11 Mar 21 Kim Manuel

IRS News Essentials: CL-2021-09: “A Closer Look” at Tax Volunteers Support Taxpayers in Need

Today, the IRS published the latest executive column, “A Closer Look,” which features Frank Nolden, Stakeholder Partnership, Education and Communi


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11 Mar 21 Kim Manuel

Release Notes: March 11th – CA, HI, SSB & WV

The site will be placed in maintenance on Thursday, March 11th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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10 Mar 21 Craig Smith

Release Notes: March 10th – AR, CA, MN & W-2

The site will be placed in maintenance on Wednesday, March 10th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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09 Mar 21 Craig Smith

Release Notes: March 9th – MD, VT & WV

The site will be placed in maintenance on Tuesday, March 9th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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08 Mar 21 Craig Smith

MO Reject Code: MO1040-0022 [RESOLVED]

3/8/21 MO has resolved the issued on their end. For any MO returns rejected with Reject Code MO1040-0022, they can be resubmitted at this time. We hav


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08 Mar 21 Craig Smith

Release Notes: March 8th – F8915-E, IA, LA & Reports

The site will be placed in maintenance on Monday, March 8th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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07 Mar 21 Craig Smith

News from MO Department of Revenue

A fix to Business Rule MO1040-0022 will go into production Saturday evening.  Please let me know if there any continued issues after that time. We ar


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06 Mar 21 Kim Manuel

Release Notes: March 5th – LA, OK, Sch NEC, Sch SE & VT

The site will be placed in maintenance on Friday, March 5th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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04 Mar 21 Craig Smith

QSRA 2021-02 Quality Oversight Reviews

Message for Volunteers and Partners Due to travel restrictions in 2021, SPEC developed alternative plans to perform virtual Quality Oversight Reviews


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04 Mar 21 Kim Manuel

VTA-2021-08 Identity Theft Involving Unemployment Claims

VITA/TCE Volunteer Tax Alert VTA-2021-08, Identity Theft Involving Unemployment Benefits Purpose: To alert VITA/TCE volunteers about the appropriate a


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04 Mar 21 Kim Manuel

Release Notes: March 4th – CA, HI & MN

The site will be placed in maintenance on Thursday, March 4th, beginning at 5:00am ET to release the below update(s). Note that deployments may take u


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03 Mar 21 Craig Smith

Issue Number: COVID Tax Tip 2021-24

People should be on the lookout for identity theft involving unemployment benefits The IRS urges taxpayers whose identities may have been used by thie


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03 Mar 21 Kim Manuel

Release Notes: March 3rd – MD & OH

The site will be placed in maintenance on Wednesday, March 3rd, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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02 Mar 21 Craig Smith

Message from New Mexico about Acknowledgements (UPDATE)

3/2/21 “We expect to have the backlogged submissions fully cleared by COB Wednesday.” The below was received from New Mexico regarding del


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02 Mar 21 Craig Smith

Release Notes: March 2nd – Form 7202 & MA

The site will be placed in maintenance on Tuesday, March 2nd, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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01 Mar 21 Craig Smith

Release Notes: March 1st – 1040-X, CA, CT, HI, MI & VT

The site will be placed in maintenance on Monday, March 1st, beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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28 Feb 21 Craig Smith

New Maryland Form – 502LU

4/15/21 Maryland, as of 4/15/21, has implemented the new schema to support Form 502LU and other applicable changes. Taxpayers with Form 502LU on their


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26 Feb 21 Craig Smith

Oregon Returns Breaking the Calc [RESOLVED]

3/1/21 – This issue has been resolved. Issue 5595 was opened to address an issue within Oregon returns. Some returns that have an Oregon return


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26 Feb 21 Craig Smith

Message from MO: Reject Code MO1040-0022

Software vendors received the below message from Missouri today. If your site(s) has any MO returns with the mentioned Reject Code, please hold these


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26 Feb 21 Craig Smith

FSA Kiosk URL Sites — MFA via Text Messaging [RESOLVED]

3:10 pm ET:  MFA via text messaging has been restored   10:50am ET As our engineers continue to work with the service provider, MFA via Text has


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26 Feb 21 Kim Manuel

MFA Service Provider Issues via Text [RESOLVED]

3:10 pm ET:  MFA via text messaging has been restored ————————- Our engineers have been made aware of


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26 Feb 21 Craig Smith

Message from Connecticut: Rejected Returns [RESOLVED]

2/26/2021 Connecticut has resolved their issue with the IRS. CT e-files can resume at this time. If you have any CT returns rejected with Reject Code:


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26 Feb 21 Craig Smith

Release Notes: February 26th – 1099-NEC & CA

The site will be placed in maintenance on Friday, February 26th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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25 Feb 21 Craig Smith

Volunteer Time: All Partner Call Notes from 2/25/2021

Below are bullet points from our opening presentation of the All Partner Call before opening up for Q&A from the field. Q&A notes are at the b


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25 Feb 21 Craig Smith

Form 7202: How to Elect to use 2019 Net SE Earnings

Question: In the current iteration of the Form 7202 page inside TaxSlayer, how do I elect to use the 2019 net earnings from self-employment? Answer: T


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25 Feb 21 Craig Smith

Release Notes: February 25th – FSA, IN & VA

The site will be placed in maintenance on Thursday, February 25th, beginning at 5:00am ET to release the below update(s). Note that deployments may ta


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24 Feb 21 Craig Smith

VTA Alert 2021-07: Claiming Recovery Rebate Credits

Purpose: The purpose of Volunteer Tax Alerts (VTAs) is to update, correct or clarify tax law topics. VTA messages are valuable educational tools that


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24 Feb 21 Craig Smith

Release Notes: February 24th – Recovery Rebate Credit

The site will be placed in maintenance on Wednesday, February 24th, beginning at 5:00am ET to release the below update(s). Note that deployments may t


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23 Feb 21 Craig Smith

VTA 2021-05 Economic Impact Payments for Residents of U.S. Territories

VITA/TCE Volunteer Tax Alert VTA 2021-05, Economic Impact Payments for Residents of U.S. Territories Purpose: To alert VITA/TCE volunteers about Econo


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23 Feb 21 Kim Manuel

VTA 2021-02 Certification Testing and Using Practice Lab – Update

VITA/TCE Volunteer Tax Alert VTA 2021-02 Certification Testing and Using Practice Lab – UPDATE Purpose Volunteers should use caution when comple


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23 Feb 21 Kim Manuel

VITA 2021-06 Validating Prior Year Adjusted Gross Income for 2020 Electronic Tax Return

VITA/TCE Volunteer Tax Alert VTA 2021-06, Validating Prior Year Adjusted Gross Income for 2020 Electronic Tax Return Purpose: To provide information t


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23 Feb 21 Kim Manuel

VTA 2021-04 Publication 4012 Update

VITA/TCE Volunteer Tax Alert VTA 2021-04 Publication 4012 Update Purpose: Publication 4012, VITA/TCE Volunteer Resource Guide (Rev. 1-2021), is now av


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23 Feb 21 Kim Manuel

VTA 2021-03 Product Updates and New Legislation

VITA/TCE Volunteer Tax Alert VTA 2021-03 Product Updates and New Legislation Purpose: Publication 4491-X, VITA/TCE Training Supplement, is now availab


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23 Feb 21 Kim Manuel

VTA 2021-01 Certification Testing and Using Practice Lab – UPDATE

VTA 2021-01 Certification Testing and Using Practice Lab Purpose Volunteers should use caution when completing their certification tests using the Pra


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23 Feb 21 Kim Manuel

TaxSlayer Pro Online: Amended Return E-files Rejecting [RESOLVED]

March 2, 2021 Amended returns for 2019 and 2020 can now be e-filed at this time. February 19, 2021 We have received reports of amended return e-files


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19 Feb 21 Craig Smith

IL E-file Rejects (2020 and 2019) [RESOLVED]

Update 2/19/21: IL has updated their system and can now process rejected IL returns. You may resubmit your rejected IL returns at this time. Update 2/


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19 Feb 21 Kim Manuel

Release Notes: February 19th – CA, IA, IN, Report, E-file, F5695, MN, & MT

The site will be placed in maintenance on Friday, February 19th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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19 Feb 21 Craig Smith

Where can I find my 2019 Earned Income

Where can I find the taxpayer’s 2019 Earned Income? Preferred Method Look at a copy of the taxpayers 2019 tax return. Look for Form 8812. Earned


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18 Feb 21 Kim Manuel

California Reject Codes 960, 767 and 766

February 18th, 2021 For any California returns with Reject Codes 960, 767, and 766, please hold off on resubmitting these returns to California. There


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18 Feb 21 Craig Smith

Filing Status = MFS and the taxpayer doesn’t know the spouse SSN

Scenario: I have a client that is separated so she is filing Married Filling Separate. They system is asking for her Spouse’s information. Is there


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17 Feb 21 Kim Manuel

8867 – I loaded it but I don’t want it to print

Scenario:  The preparer loaded Form 8867 to ensure the taxpayer qualified for EITC, but they do not want it to print with the return Solution:  Use


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17 Feb 21 Kim Manuel

Reject Code R0000-905-01: What steps should the site take?

Reject Code R0000-905-01 Message Electronic Filing Identification Number (EFIN) in the Return Header must be listed in the e-File database and in ac


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17 Feb 21 Kim Manuel

State Returns: DO NOT MAIL banners

Many states require print approvals, as well as approval for electronic filing.  Due to the significant changes in tax law changes due to the COVID19


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17 Feb 21 Kim Manuel

How do I retrieve my IP PIN?

As you are working with your taxpayers either via your virtual model or those using the FSA Kiosk URLs, you should be reminding your taxpayers/clients


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17 Feb 21 Kim Manuel

Release Notes: February 17th – DE, F8915-E, ID, IA, ME, MO & WV

The site will be placed in maintenance on Wednesday, February 17th, beginning at 5:00am ET to release the below update(s). Note that deployments may t


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16 Feb 21 Craig Smith

Unexpected Program Error: 1099-R [RESOLVED]

Update 2/16/21: The fix is scheduled to be deployed tomorrow morning during our deploy window (2/17/21). The program is generating an Unexpected Reque


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16 Feb 21 Kim Manuel

Message from Arizona about Acknowledgements

Software vendors received the below message from the Arizona Department of Revenue. “Arizona MeF is experiencing intermittent and slow performan


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16 Feb 21 Craig Smith

Message from Utah about Acknowledgements from 2/12/21 [UPDATE]

Update 2/17/21 from Utah. “This issue has been resolved and all submissions have been acknowledged.” Software vendors received the below m


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16 Feb 21 Craig Smith

VITA/TCE Kiosk URL sites — Reminder

This is a reminder to make sure you communicate your site telephone number and/or email address to the taxpayers you are emailing the FSA link to.  T


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16 Feb 21 Kim Manuel

Message from Alabama about Acknowledgements [UPDATE]

February 18, 2021 Update from Alabama Department of Revenue: “We are about to begin processing returns – acks will be sent out once the return


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16 Feb 21 Craig Smith

$24 on Invoice Page — Display issue

If your site is seeing $24 on the invoice page, this is just a display issue.  It has not impact on the return.


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16 Feb 21 Kim Manuel

2020 MN and 2020AL e-file has been turned on

You can now send your MN and AL returns with your federal returns.  We still have “State Only” turned off so you will need to wait to sen


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16 Feb 21 Kim Manuel

Deactivating Returns: How do I?

There are three key items you need to know in order to be able to deactivate a return: (1) The security template assigned to your username must allow


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15 Feb 21 Kim Manuel

Release Notes: February 16th – CA, IA, MN, NJ, & VA

The site will be placed in maintenance on Tuesday, February 16th, beginning at 5:00am ET to release the below update(s). Note that deployments may tak


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15 Feb 21 Craig Smith

Scanned Documents – Close Window Button

We have found that the Close Window button in the Scanned Document tab works differently based on the scenario: Opened the SD page – new browser


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15 Feb 21 Kim Manuel

IRS Reject: IND-941-01 (What does the taxpayer need to do?)

Reject Code IND-941-01 Message The Spouse SSN in the return has been locked because Social Security Administration records indicate the number belon


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15 Feb 21 Kim Manuel

2020 State Only e-file: Temporarily turned off [RESOLVED]

We have temporarily turned off state only efile to troubleshoot a problem with the associated federal return. Scenario:  You select to send the retur


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15 Feb 21 Kim Manuel

Scanned Documents — FAQ

Can we have documents scanned right into the TaxSlayer application or do we have to scan them to a computer first before we can upload them into TaxSl


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15 Feb 21 Kim Manuel

E-file: 2020 State Only and Prior Year e-file

We have turned on the following e-file services: 2020 State Only (exception is MN and AL, the fix for this should be released on 2/16) 2019 1040 and s


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15 Feb 21 Kim Manuel

FSA Kiosk Users: Usage of Tiny URL and other URL shorteners

Update 2/15/2021:  We are hearing that other URL shortening programs may also be “hit and miss” with their redirect services.  We (TaxSl


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15 Feb 21 Kim Manuel

Release Notes: February 15th – DC & Print Update

The site will be placed in maintenance on Monday, February 15th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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14 Feb 21 Craig Smith

E-file Reminder: State Only and Prior Year (Turned On, except 2020 MN and 2020AL)

Just a reminder that State Only E-filing and Prior Year Return E-filing (2018 and 2019) will NOT be turned on until Monday, February 15th around mid-d


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12 Feb 21 Craig Smith

Pro Online New Feature: Carryforward from 2018 to 2020

This feature was created due to the impact that COVID 19 had on the sites last year.  The carryforward feature will now look for the traditional prio


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12 Feb 21 Kim Manuel

Release Notes: February 12th – CA, F8915-E, MS, NY, VA & WV

The site will be placed in maintenance on Friday, February 12th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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11 Feb 21 Craig Smith

Volunteer Time: Q&A from All Partner Call – 2/11/21

Below are bullet points from our opening presentation of the All Partner Call before opening up for Q&A from the field. E-file opening Day 2/12 We


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11 Feb 21 Craig Smith

When should I open my returns so I can e-file them on February 12th?

You will be required to Open all returns created before the 12th tomorrow (February 12th) in order to electronically file them.  Remember, once we tu


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11 Feb 21 Kim Manuel

2020 Rejects: What is Trending?

Other than the normal name/SSN mismatch rejects, we are seeing the following rejects trending from our paid preparer-based control launch. R0000-905-0


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10 Feb 21 Kim Manuel

Controlled Launch: Ready, Set…Send us your 2020 e-files (Turned off – Thank you)

4:22pm:  We have turned the ability to submit e-files back off.  We had a great response to our request for you all to submit your e-files. We have


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10 Feb 21 Kim Manuel

Controlled Launch: Hold Tight!!!

9:01 am EST We are looking at a couple of items and will update this post when we are ready for you to submit e-files.  


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10 Feb 21 Kim Manuel

Scanned Document: Security Templates (RESOLVED)

Issue #5408 – Once you have edited or created a template that has the Scanned Document feature selected, editing the template will remove the ch


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10 Feb 21 Kim Manuel

Release Notes: February 10th – 1040 View, F8915-E, MN, PA, RRC & WI

The site will be placed in maintenance on Wednesday, February 10th, beginning at 5:00am ET to release the below update(s). Note that deployments may t


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09 Feb 21 Craig Smith

Recovery Rebate Credit and $0 AGI Returns

Question: Are we able to electronically file a $0 AGI (Adjusted Gross Income) return through TaxSlayer if the return is receiving the Recovery Rebate


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09 Feb 21 Craig Smith

Release Notes: February 8th – CA & MN

The site will be placed in maintenance on Monday, February 8th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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07 Feb 21 Craig Smith

1099-NEC for TY 2020, but they had a 1099-MISC in TY2019

How can I remove the 1099-MISC from a return because the income is now reported on a 1099-NEC? (1) If you are presented with the carry forward screen,


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05 Feb 21 Kim Manuel

Form 8915-E – Phase I

Form 8915-E for Qualified 2020 Disaster Retirement Plan Distributions and Repayments, is now available within the 2020 Pro Online application. For Pha


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05 Feb 21 Craig Smith

Release Notes: February 5th – F8915-E, MI, MN, PA, & WI

The site will be placed in maintenance on Friday, February 5th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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04 Feb 21 Craig Smith

Release Notes: February 3rd – CA, Config, Dependent, MS, NJ, NY & PA

The site will be placed in maintenance on Wednesday, February 3rd, beginning at 5:00am ET to release the below update(s). Note that deployments may ta


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02 Feb 21 Craig Smith

Prior Year Applications (2019, 2018, 2017 and 2016) [RESOLVED]

Update 02/05/2021:  You can now access the e-file section of all prior years.  Note:  We will not be turning on the ability to electronically file


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02 Feb 21 Kim Manuel

Volunteer Tax Alert: Product Updates and New Legislation

Issue Number:  VTA-2021-03 Inside This Issue:  Product Updates and New Legislation Purpose: The purpose of Volunteer Tax Alerts (VTAs) is to update


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02 Feb 21 Craig Smith

Release Notes: January 29th – AR, CA, DC, F7202, & NJ

The site will be placed in maintenance on Friday, January 29th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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28 Jan 21 Craig Smith

Volunteer Time: Q&A from All Partner Call – 1/28/2021

Below are bullet points from our opening presentation of the All Partner Call before opening up for Q&A from the field. Important Dates IRS E-file


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28 Jan 21 Craig Smith

New Site Emails (Reminder)

New Sites will receive the following two emails. (1) Setting up your site administration credentials              


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27 Jan 21 Kim Manuel

FSA Kiosk URL Information

How does a taxpayer enter 2019 Earned Income for EITC and CTC calculation purposes? The taxpayer will navigate to Basic Information > Personal Info


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27 Jan 21 Kim Manuel

Release Notes: January 27th – Basic Info, CA, CT, IA, M1PR, MT, PA, and WI

The site will be placed in maintenance on Wednesday, January 27th, beginning at 5:00am ET to release the below update(s). Note that deployments may ta


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26 Jan 21 Craig Smith

Release Notes: January 22nd – MI, MS, & Review Returns

The site will be placed in maintenance on Friday, January 22nd, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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21 Jan 21 Craig Smith

Release Notes: January 21st – FSA & RRC

The site will be placed in maintenance on Thursday, January 21st, beginning at 5:00am ET to release the below update(s). Note that deployments may tak


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21 Jan 21 Craig Smith

FSA Kiosk URLs: 1040NR and 1040PR (Now Available)

1/21/21 – Preparation of 1040NR and 1040PR returns using the FSA Kiosk URLs is now available. We are in the process of enabling 1040NR and 1040P


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20 Jan 21 Kim Manuel

All Partner Calls: Schedule

All partners are invited to join a series of conference calls during the upcoming filing season. TaxSlayer will be participating in these partners onl


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20 Jan 21 Kim Manuel

Release Notes: January 20th – IPPIN, MD, MN, & SC

The site will be placed in maintenance on Wednesday, January 20th, beginning at 5:00am ET to release the below update(s). Note that deployments may ta


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19 Jan 21 Craig Smith

FSA Kiosk URLs have been distributed

We have distributed the URLs for the FSA Fusion, Stand-Alone and Remote locations we have received via the IRS orders. How do I verify the SIDN associ


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18 Jan 21 Kim Manuel

Pro Online: Prior Year Returns not rendering a calculation [RESOLVED]

9:00am ET: Prior year calculation issues have been resolved. We are currently working to resolve an issue for all prior year returns that are not rend


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18 Jan 21 Kim Manuel

Pro Online 2020: Prints [RESOLVED]

9:00am ET: Print issue has been resolved. Printing is not currently working in TY2020.  We are completing the roll out of turning on Start New Return


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18 Jan 21 Kim Manuel

1040NR Status of electronically filing

The IRS will not begin taking in test returns from software vendors until March (current schedule).  During the interim, the taxpayers will need to m


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18 Jan 21 Kim Manuel

FSA Kiosk URLs

We will begin distributing the approved TY 2020 FSA URLs starting today, Monday, January 18th. What the sites CAN do: Email the site-specific FSA link


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18 Jan 21 Kim Manuel

IRS Newswire: 2021 tax filing season begins Feb. 12; IRS outlines steps to speed refunds during pandemic

WASHINGTON ? The Internal Revenue Service announced that the nation’s tax season will start on Friday, Feb. 12, 2021, when the tax agency will b


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15 Jan 21 Kim Manuel

Release Notes: January 15th – CT, MD, MI, NY, & WI

The site will be placed in maintenance on Friday, January 15th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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14 Jan 21 Craig Smith

Release Notes: January 14th – CA & Sch A

The site will be placed in maintenance on Thursday, January 14th, beginning at 5:00am ET to release the below update(s). Note that deployments may tak


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14 Jan 21 Craig Smith

Release Notes: January 13th – AZ, CT, MA, OR, SC, & WI

The site will be placed in maintenance on Wednesday, January 13th, beginning at 5:00am ET to release the below update(s). Note that deployments may ta


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12 Jan 21 Craig Smith

Special Lookback for Earned Income Tax Credit and Child Tax Credit

The special lookback rule, included in the most recent Coronavirus Relief Package, allows lower income individuals to use their earned income from 201


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12 Jan 21 Craig Smith

Release Notes: January 11th – Backend Updates Only

The site will be placed in maintenance on Monday, January 11th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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10 Jan 21 Craig Smith

TaxSlayer VITA/TCE Support Hours Reminder

This is just a reminder that tax season support hours (below) do not begin until “Start New Return” is turned on in 2020. January 18th is


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08 Jan 21 Craig Smith

Release Notes: January 8th – Springboard

The site will be placed in maintenance on Friday, January 8th, beginning at 5:00am ET to release the below update(s). Note that deployments may take u


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07 Jan 21 Craig Smith

IRS News Essentials: Treasury issues millions of second Economic Impact Payments by debit card

WASHINGTON – Starting this week, the Treasury Department and the Internal Revenue Service are sending approximately 8 million second Economic Impact


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07 Jan 21 Kim Manuel

Practice Lab: 2020 Practice Exercises (UPDATE)

Update 1/7/2021: When completing the practice exercises in the Practice Lab and/or any certification exams, if the scenario does not provide details r


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07 Jan 21 Craig Smith

Release Notes: January 7th – User Guide Update

The site will be placed in maintenance on Thursday, January 7th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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06 Jan 21 Craig Smith

QSRA 2021-01: Taxpayer and volunteer expired photo identification

Purpose Guidance for volunteers and approving officials regarding taxpayer and volunteer expired photo identification. Identified Issues Some state go


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06 Jan 21 Kim Manuel

Release Notes: January 6th – Recovery Rebate Credit

The site will be placed in maintenance on Wednesday, January 6th, beginning at 5:00am ET to release the below update(s). Note that deployments may tak


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06 Jan 21 Craig Smith

IRS News Essentials: Issue Number: IR-2021-01

Economic Impact Payments on their way, visit IRS.gov instead of calling WASHINGTON – The Internal Revenue Service today urged people to visit IRS.go


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05 Jan 21 Kim Manuel

Practice Lab: 2020 State Returns – LIVE

1/5/2021 – 2020 State Returns are now live! Please note the information posted below when reviewing the initial state application release. Note:


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05 Jan 21 Craig Smith

Message from SPEC: Fraudulent email sent to some SPEC partners

From SPEC Public Affairs: Background: We recently became aware that some SPEC partners received emails claiming to be from Frank Nolden. The emails re


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05 Jan 21 Kim Manuel

Release Notes: January 5th – Form 1099-NEC & Form 7202

The site will be placed in maintenance on Tuesday, January 5th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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04 Jan 21 Craig Smith

TaxSlayer VITA/TCE Support: Support Hours for New Years

TaxSlayer VITA/TCE Support will be closed beginning Thursday, December 31st at 12:00pm ET. Regular off-season support hours resume Monday, January 4th


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31 Dec 20 Craig Smith

Release Notes: December 31st – RRC & SE Deferral

The site will be placed in maintenance on Thursday, December 31st, beginning at 5:00am ET to release the below update(s). Note that deployments may ta


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30 Dec 20 Craig Smith

New Forms Now in 2020 Practice Lab

The below new forms are now available in the application. Note: Form 8915-E is not yet available. Deferral of Self-Employment – This is now avai


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30 Dec 20 Craig Smith

Release Notes: December 30th – Schedule SE

The site will be placed in maintenance on Wednesday, December 30th, beginning at 5:00am ET to release the below update(s). Note that deployments may t


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29 Dec 20 Craig Smith

Release Notes: December 29th – 1040 View

The site will be placed in maintenance on Tuesday, December 29th, beginning at 5:00am ET to release the below update(s). Note that deployments may tak


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28 Dec 20 Craig Smith

Release Notes: December 28th – 1099-MISC, 1099-NEC, 1099-R, Forms Completed, RRC & Sch LEP

The site will be placed in maintenance on Monday, December 28th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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27 Dec 20 Craig Smith

TaxSlayer VITA/TCE Support: Christmas Hours

TaxSlayer VITA/TCE Support will be closed on Thursday, December 24th and Friday, December 25th. Normal off-season support hours will resume on Monday,


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23 Dec 20 Craig Smith

Release Notes: December 22nd – Backend Updates Only

The site will be placed in maintenance on Tuesday, December 22nd, beginning at 5:00am ET to release the below update(s). Note that deployments may tak


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21 Dec 20 Craig Smith

TY2020 Orders: What to expect

When will TaxSlayer start processing TY2020 orders? We have received and processed the first order from the IRS.  We will receive orders on a weekly


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16 Dec 20 Kim Manuel

Desktop 2020: Error entering EFIN Validation Code (Resolved with Instructions)

Update 7:19 am:  If you have already downloaded the TY2020 installation MSI, you will need to uninstall it and download the MSI again. If you have a


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15 Dec 20 Kim Manuel

TaxSlayer Online 2018: 404 Server Error (Resolved)

Update 9:45 am:  The error has been resolved.   We are currently receiving a 404 – Server Error when trying to create a new return or open


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14 Dec 20 Kim Manuel

VITA/TCE Support Hours for Wednesday, December 9th

TaxSlayer VITA/TCE support will close today at 1:45p ET for a company wide meeting. Normal off-season hours will resume on Thursday, December 10th at


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09 Dec 20 Craig Smith

VITA/TCE Volunteer Tax Alert: Certification Testing

VITA/TCA Volunteer Tax Alert VTA 2021-01 Certification Testing and Using Practice Lab Purpose Volunteers should use caution when completing their cert


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07 Dec 20 Craig Smith

Pro Online 2020: New Site Administrators

Scenario:  An existing Pro Online site from 2019 now has a new Site Admin for 2020 Question:  How does the new site admin gain access to the site if


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04 Dec 20 Kim Manuel

TaxSlayer Pro Online: Print Operation Timing Out [RESOLVED]

8:47am ET The print issue has been resolved. 8:23am ET Currently, generating a PDF inside and outside of a return is timing out. Our development team


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03 Dec 20 Craig Smith

Release Notes: December 3rd – Summary/Print Page

The site will be placed in maintenance on Thursday, December 3rd, beginning at 5:00am ET to release the below update(s). Note that deployments may tak


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02 Dec 20 Craig Smith

PL 2020: Issues calculating returns (RESOLVED)

Update 4:49 PM:  Calculations are working as expected.  You can print from the client list of e-file. We are currently experiencing an issue when th


Read More...
24 Nov 20 Kim Manuel

VITA/TCE Thanksgiving Support Hours

TaxSlayer VITA/TCE Support will close on Wednesday, November 25th at 12:00pm ET and will reopen for normal off-season hours on Monday, November 30th a


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24 Nov 20 Craig Smith

VITA/TCE Support: Thursday, November 19th

TaxSlayer VITA/TCE support will be closed on Thursday, November 19th beginning at 10:30am ET for the remainder of the day (5:00pm ET) for a company Th


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18 Nov 20 Craig Smith

Release Notes: November 17th – Other Fed Withholdings & Office Setup

The site will be placed in maintenance on Tuesday, November 17th, beginning at 5:00am ET to release the below update(s). Note that deployments may tak


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16 Nov 20 Craig Smith

Practice Lab 2020: Above the Line Charitable Deduction

One of the CARES Act updates impacts allowable charitable cash contributions for Standard Deduction filers. The deduction of charitable contributions


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13 Nov 20 Craig Smith

Practice Lab 2020 — A couple of quirks (2020 Calcs are now available)

Update 4:00 pm We are still hearing challenges of the PDF not generating from Summary/Print…we are reviewing.  You can generate a PDF from the


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10 Nov 20 Kim Manuel

Practice Lab 2020 — Live

We are currently working on the 2020 calculations.  Once this is complete you will be able to prepare 2020 and 2019 returns in the Practice Lab. Remi


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10 Nov 20 Kim Manuel

Release Notes: November 10th – 2020 Practice Lab

The site will be placed in maintenance on Tuesday, November 10th, beginning at 5:00am ET to release the below update(s). Note that deployments may tak


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09 Nov 20 Craig Smith

Release Notes: November 5th – Carryforward & Client Status

The site will be placed in maintenance on Thursday, November 5th, beginning at 5:00am ET to release the below update(s). Note that deployments may tak


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04 Nov 20 Craig Smith

TaxSlayer VITA/TCE Support Announcement

We will be closing support at noon (Eastern time) on Wednesday, November 4th.  We will be opening for our normal offseason support hours on Thursday,


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04 Nov 20 Kim Manuel

Release Notes: November 3rd – F9465 & MD

The site will be placed in maintenance on Tuesday, November 3rd, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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02 Nov 20 Craig Smith

Message from New York Department of Taxation and Finance

If your clients are receiving unemployment benefits, consider sending a message to them now so they will avoid a tax bill later.  The following is an


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23 Oct 20 Kim Manuel

Release Notes: October 22nd – 1040-X E-file (Rescheduled)

*10/22/20 – The below update did not deploy this morning. The site will be placed in maintenance on Thursday, October 22nd, beginning at 5:00am


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21 Oct 20 Craig Smith

Message from Georgia: Delay in Acknowledgements

Software vendors received the below message from GA Department of Revenue. GA returns can still be e-filed. “We are experiencing a delay in ackn


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20 Oct 20 Craig Smith

Message from Ohio: Delayed Acknowledgements [UPDATE]

10/19 – OH has indicated they have resolved their processing issues. All outstanding OH acks should be coming in as expected at this time. Softw


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14 Oct 20 Craig Smith

Release Notes: October 8th – MA, Springboard, 1040X

The site will be placed in maintenance on Thursday, October 8th, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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07 Oct 20 Craig Smith

1040X – Efile validation error (Program Change)

Update:  We delivered a change to the application that strips the extra spaces in the e-file package to prevent the validation error   Validati


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02 Oct 20 Kim Manuel

Release Notes: October 1st – 1040-X, F5405, & E-File

The site will be placed in maintenance on Thursday, October 1st, beginning at 5:00am ET to release the below update(s). Note that deployments may take


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30 Sep 20 Craig Smith

1040X — Hold 1040X transmissions [Resolved]

Update 10/01/2020:  You can now send your 1040X returns.  If you attempted to send a 1040X return prior to today, please resend it.   Note:   If


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25 Sep 20 Kim Manuel

1040X: Activated for Electronic Filing

The 1040X has been activated for electronic filing for TaxSlayer 2019. Steps for electronically filing the 1040X: Add the 1040X to the return and comp


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24 Sep 20 Kim Manuel

Message from IL: Temporary Delay in Acks

Software vendors received the below messaging from the Illinois Department of Revenue. “Due to a server upgrade scheduled to take place this wee


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24 Sep 20 Craig Smith

Message from NH: Delay in Acks and ACH Payments

Software vendors received the below messaging from New Hampshire Department of Revenue. “Good morning, During the annual meeting with the NACTP


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24 Sep 20 Craig Smith

Release Notes: September 24th – NC; 1040X

The site will be placed in maintenance on Thursday, September 24th beginning at 5:00am ET to release the below update(s). Note that deployments may ta


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23 Sep 20 Craig Smith

Changes to the E-file Section — Important Announcement

I wanted to provide you with an important update on the new Pro Online e-file process. While we have been working diligently to finish the process of


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22 Sep 20 Kim Manuel

VITA/TCE Customer Support – Wednesday, September 23rd

TaxSlayer VITA/TCE support will be closed on Wednesday, September 23rd from 8:00am – 9:30am ET for a division meeting. Normal off-season support


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22 Sep 20 Craig Smith

Release Notes: September 17th – AL & F8606

The site will be placed in maintenance on Thursday, September 17th beginning at 5:00am ET to release the below update(s). Note that deployments may ta


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16 Sep 20 Craig Smith

Customer Support Phones [RESOLVED]

Update 12:09 PM:  The phone system as  been restored to normal operations   We are currently experiencing challenges with our inbound phone ca


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16 Sep 20 Kim Manuel

Release Notes: September 15th – E-file

The site will be placed in maintenance on Tuesday, September 15th beginning at 5:00am ET to release the below update(s). Note that deployments may tak


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14 Sep 20 Craig Smith

Release Notes: September 10th – Zip Code Update

The site will be placed in maintenance on Thursday, September 10th beginning at 5:00am ET to release the below update(s). Note that deployments may ta


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09 Sep 20 Kim Manuel

VITA/TCE Customer Support: Labor Day

TaxSlayer offices will be closed on Monday, September 7th for Labor Day. Normal off-season support hours will resume on Tuesday, September 8th.


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04 Sep 20 Craig Smith

VITA/TCE Support – Phone Support Experiencing Issues (RESOLVED)

12:02pm ET We are currently experiencing dial-in issues with our phone system and are currently investigating. E-mail and chat support are still avail


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27 Aug 20 Craig Smith

Release Notes: August 27th – E-file & MO

The site will be placed in maintenance on Thursday, August 27th beginning at 5:00am ET to release the below update(s). Note that deployments may take


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26 Aug 20 Craig Smith

Release Notes: August 25th – 1095-A

The site will be placed in maintenance on Tuesday, August 25th beginning at 5:00am ET to release the below update(s). Note that deployments may take u


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24 Aug 20 Craig Smith

VITA/TCE Customer Support – Monday, August 24th

VITA/TCE phone support will be closed on Monday, August 24th from 8am-9:30am ET for a company meeting. E-mail support will remain available.


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21 Aug 20 Craig Smith

2020 Suggestion Box: Updated August 18, 2020

Click here to view and download the PDF. The link will launch a BrainShark video with instructions on how to view the PDF’s. Click here to subm


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19 Aug 20 Kim Manuel

IRS Announces the ability to electronically file 1040X

We will be rolling out electronic filing for the 1040X over the next several weeks.  We anticipate enabling the ability in Pro Online by the end of S


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18 Aug 20 Kim Manuel

Release Notes: August 18th – FD, OR, Reports

The site will be placed in maintenance on Tuesday, August 18th beginning at 5:00am ET to release the below update(s). Note that deployments may take u


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17 Aug 20 Craig Smith

Release Notes: August 13th – MO

The site will be placed in maintenance on Thursday, August 13th beginning at 5:00am ET to release the below update(s). Note that deployments may take


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12 Aug 20 Craig Smith

Release Notes: August 11th – Backend Updates Only

The site will be placed in maintenance on Tuesday, August 11th beginning at 5:00am ET to release backend updates. Note that deployments may take up to


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10 Aug 20 Craig Smith

Release Notes: August 6th – SSA-1099

The site will be placed in maintenance on Thursday, August 6th beginning at 5:00am ET to release the below update(s). Note that deployments may take u


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05 Aug 20 Craig Smith

2017 TaxSlayer Pro Online in Maintenance (RESOLVED)

12:25pm ET: This issue has been resolved and 2017 returns are now accessible. 12:07pm ET: We have opened Issue 5016 for development to investigate why


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04 Aug 20 Craig Smith

Release Notes: August 4th – CA, CT, Form 982, & IN

The site will be placed in maintenance on Tuesday, August 4th beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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03 Aug 20 Craig Smith

Missouri State Returns (RESOLVED)

Update August 4, 2020: With this mornings deploy, the issue with MO sporadically loading blank should be resolved. Update July 31, 2020:  We are cont


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31 Jul 20 Craig Smith

Release Notes: July 23rd – Backend Updates Only

The site will be placed in maintenance on Thursday, July 23rd beginning at 5:00am ET to release backend updates. Note that deployments may take up to


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22 Jul 20 Craig Smith

Message from Utah: MeF Maintenance

We received the below messaging from Utah. During this period, no acknowledgements will be issued. “Greetings from Utah, Utah’s production


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22 Jul 20 Craig Smith

Release Notes: July 22nd – AZ, DC, FD, MO

The site will be placed in maintenance on Wednesday, July 22nd beginning at 5:00am ET to release the below update(s). Note that deployments may take u


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21 Jul 20 Craig Smith

Message from Frank Nolden

VITA/TCE partners and volunteers, Congratulations on completing another filing season. This filing season was longer than we expected and was filled w


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21 Jul 20 Kim Manuel

Message from Michigan: Delay in Acks

We received word from the Michigan Department of Treasury they are experiencing issues in sending acknowledgements. Do not worry if your site has any


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20 Jul 20 Craig Smith

End of Season: Closeout Procedures

The IRS has issued the following close out procedures


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20 Jul 20 Kim Manuel

Error exporting Reports (RESOLVED)

Scenario 1 Select Management Reports>>Select a Report and Run it to export.  Click Export and receive a server error For a single site, an alte


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17 Jul 20 Kim Manuel

Release Notes: July 16th – MN, NE, Reports, VA, and W-2

The site will be placed in maintenance on Thursday, July 16th beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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15 Jul 20 Craig Smith

VITA/TCE Support Hours for End of Season

To finish out the filing season, VITA/TCE Customer Support will be available from 8am-8pm ET on Monday the 13th, Tuesday, the 14th, and Wednesday the


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13 Jul 20 Craig Smith

Release Notes: July 7th – Federal, KS, MA, NY

The site will be placed in maintenance on Tuesday, July 7th beginning at 5:00am ET to release the below update(s). Note that deployments may take up t


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06 Jul 20 Kim Manuel

TaxSlayer VITA/TCE Support Closed for 4th of July Holiday

We hope everyone has a safe and enjoyable Fourth of July Weekend! TaxSlayer VITA/TCE Support will be closed on Friday, July 3rd and will resume normal


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01 Jul 20 Craig Smith

IRS Quick Alert: Form(s) 1040/1040SR Duplicate Filing Conditions

Attention: Software Developers, Return Transmitters and Authorized IRS e-file Providers/EROs We have received inquiries about Business Rule (BR) R0000


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25 Jun 20 Kim Manuel

IRS Quick Alert – Unscheduled Modernized e-File (MeF) Maintenance Window (RESOLVED)

MeF Production and Testing Systems are unavailable due to unscheduled maintenance.  A QuckAlerts bulletin will be issued when the systems are availa


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25 Jun 20 Kim Manuel

Release Notes: June 25th – AZ, CA, KS, PA, Sch C

The site will be placed in maintenance on Thursday, June 25th beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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24 Jun 20 Craig Smith

IRS Reject Codes: R0000-194 and R0000-932-02

As the IRS moves towards accepting 1040X returns electronically, we are beginning to see a new combination of reject codes being implemented. R0000-19


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23 Jun 20 Kim Manuel

Release Notes: June 18th – ACA

The site will be placed in maintenance on Thursday, June 18th beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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17 Jun 20 Craig Smith

Release Notes: June 16th – AR, KY, MD

The site will be placed in maintenance on Tuesday, June 16th beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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15 Jun 20 Craig Smith

1040X: 2019 User Guide

This is always a good time of the tax season where the need of an amended return tends to come into play. Taxpayers received a late form they weren&#8


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15 Jun 20 Kim Manuel

Release Notes: June 11th – CT, MD, NY, NC, WV

The site will be placed in maintenance on Thursday, June 11th beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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10 Jun 20 Craig Smith

Coming Soon: Updated look for MFA Verification page

Same functionality, but with a fresh new look:


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05 Jun 20 Kim Manuel

Release Notes: Thursday, June 4th at 5:00am ET

The site will be placed in maintenance on Thursday, June 4th beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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03 Jun 20 Craig Smith

IRS Tax Tip: 2020 Nationwide Tax Forums will be held virtually

The 2020 IRS Nationwide Tax Forums will be held virtually beginning this July. The Forums will begin on July 21 and continue through August 20. Webina


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02 Jun 20 Kim Manuel

Release Notes: Tuesday, June 2nd at 5:00am ET

The site will be placed in maintenance on Tuesday, June 2nd beginning at 5:00am ET to release the below update(s). Note that deployments may take up t


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01 Jun 20 Craig Smith

IRS Newswire: IRS announces Form 1040-X electronic filing options coming this summer; major milestone reached for electronic returns

Many of you have received and read the following IRS Newswire regarding the announcement about electronically filing the 1040X and have already reache


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29 May 20 Kim Manuel

Release Notes: Thursday, May 28th at 5:00am ET

The site will be placed in maintenance on Thursday, May 28th beginning at 5:00am ET to release the below update(s). Note that deployments may take up


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27 May 20 Craig Smith

Message from Louisiana: Delayed Acknowledgements

Software vendors received the below message from Louisiana today. “Good morning, The Louisiana acknowledgements are delayed due to a web service


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27 May 20 Craig Smith

2020 Suggestion Box

Click here to view and download the PDF. The link will launch a BrainShark video with instructions on how to view the PDF’s. Click here to subm


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26 May 20 Kim Manuel

Release Notes: Tuesday, May 26th at 5:00am ET

The site will be placed in maintenance on Tuesday, May 26th beginning at 5:00am ET to release the below update. Note that deployments may take up to 3


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25 May 20 Craig Smith

Message from TaxSlayer: VITA/TCE Support Closed for Memorial Day

In observance of Memorial Day,  May 25th, VITA/TCE Support will be closed. Normal 0ff-season support hours will resume on Tuesday, May 26th at 8:00am


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22 May 20 Craig Smith

IRS Newswire: IRS Nationwide Tax Forums go virtual in 2020 Tax pros can choose from up to 30 webinars beginning in July

WASHINGTON — The Internal Revenue Service today announced the 2020 IRS Nationwide Tax Forums will be held virtually in 2020 with a series of live-st


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21 May 20 Kim Manuel

Release Notes: Thursday, May 21st at 5:00am ET

The site will be placed in maintenance on Thursday, May 21st beginning at 5:00am ET to release the below update. Note that deployments may take up to


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20 May 20 Craig Smith

Message from Ohio: Delay in Acknowledgements [RESOLVED]

5/21/2020 Ohio has indicated they have resolved the issue. Sites with outstanding OH acknowledgements should have acks at this time. 5/20/2020 We rece


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20 May 20 Kim Manuel

2018 TaxSlayer Pro Sporadically No Calcs [RESOLVED]

10:08am ET The issue has been resolved. 10:00am ET We have heard of a few reports of sites using the 2018 program and returns are not rendering any ca


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19 May 20 Craig Smith

Release Notes: Tuesday, May 19th at 5:00am ET

The site will be placed in maintenance on Tuesday, May 19th beginning at 5:00am ET to release the below update. Note that deployments may take up to 3


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18 May 20 Craig Smith

Pro Online: Error Creating New Returns [RESOLVED]

Update 9:48:  This is resolved, you can now start new returns   Update:  We are making an emergency deploy to resolve this.  You may see a te


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14 May 20 Kim Manuel

Release Notes: Thursday, May 14th at 5:00am ET

The site will be placed in maintenance on Thursday, May 14th beginning at 5:00am ET to release the below update. Note that deployments may take up to


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13 May 20 Craig Smith

COVID Tax Tip 2020-55: What people really want to know about Economic Impact Payments

IRS.gov has answers to many questions people may have about their Economic Impact Payment. Here are answers to some of the top questions people are as


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12 May 20 Kim Manuel

Release Notes: Tuesday, May 12th at 5:00am ET (Backend Only)

The site will be placed in maintenance on Tuesday, May 12th beginning at 5:00am ET to release non-consumer facing updates. Note that deployments may t


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11 May 20 Craig Smith

IRS News Release: Act by Wednesday for chance to get quicker Economic Impact Payment; timeline for payments continues to accelerate

WASHINGTON – With a variety of steps underway to speed Economic Impact Payments, the Treasury Department and the Internal Revenue Service urged peop


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11 May 20 Kim Manuel

Release Notes: Thursday, May 7th at 5:00am ET

The site will be placed in maintenance on Thursday, May 7th beginning at 5:00am ET to release the below update. Note that deployments may take up to 3


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06 May 20 Craig Smith

FSA Kiosk URLs: Information on servicing your taxpayers without contact

The following update to the FSA process will allow sites with an existing FSA link to be able to provide this service to their taxpayers during the ti


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05 May 20 Kim Manuel

Release Notes: Tuesday, May 5th at 5:00am ET (Backend Only)

The site will be placed in maintenance on Tuesday, May 5th beginning at 5:00am ET to release non-consumer facing updates. Note that deployments may ta


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04 May 20 Craig Smith

Support Meeting: Monday, May 4th from 1:00 – 1:30

We will be turning the phones off from 1:00 – 1:30 for a brief company meeting


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04 May 20 Kim Manuel

Release Notes: Thursday, April 30th at 5:00am ET

The site will be placed in maintenance on Thursday, April 30th beginning at 5:00am ET to release the below update. Note that deployments may take up t


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29 Apr 20 Craig Smith

Release Notes: Tuesday, April 28th at 5:00am ET

The site will be placed in maintenance on Tuesday, April 28th beginning at 5:00am ET to release the below update. Note that deployments may take up to


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27 Apr 20 Craig Smith

Live: Returns Specific for Economic Impact Payments (Including FAQs)

We have deployed updates that will facilitate the IRS rules regarding returns that need to be filed for the purposes of receiving an Economic Impact P


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23 Apr 20 Kim Manuel

COVID-19: What You Need to Know

We know there are lots of questions about the Economic Stimulus Payments, filing deadlines, changing direct deposit information, etc.  We are committ


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23 Apr 20 Kim Manuel

Calculation Issue: All Years (RESOLVED)

Update 9:37 am:  This has been resolved for all years   We are currently experiencing an issue where the calculation of the return is not render


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23 Apr 20 Kim Manuel

Release Notes: Thursday, April 23rd at 5:00am ET

The site will be placed in maintenance on Thursday, April 23rd beginning at 5:00am ET to release the below update. Note that deployments may take up t


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22 Apr 20 Craig Smith

Message from Colorado: MeF Acknowledgements

Software vendors received the below messaging from CO late yesterday evening. For your site(s), you can still transmit CO returns to us as normal. &#8


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21 Apr 20 Craig Smith

Release Notes: Tuesday, April 21st at 5:00am ET

The site will be placed in maintenance on Tuesday, April 21st beginning at 5:00am ET to release the below update. Note that deployments may take up to


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20 Apr 20 Craig Smith

IR-2020-76: SSA, RRB recipients with eligible children need to act by Wednesday to quickly add money to their automatic Economic Impact Payment; IRS asks for help in the ‘Plus $500 Push

Special alert for benefit recipients who don’t file a tax return and have dependents SSA, RRB recipients with eligible children need to act by Wedne


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20 Apr 20 Kim Manuel

E-file: Future Direct Debit Date (RESOLVED)

4/20/2020 – 11:15am ET: Development was able to find and resolve the issue and the fix is live in production. Any Federal direct debit returns w


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20 Apr 20 Craig Smith

VITA/TCE Support Hours

As of April 17th, TaxSlayer support has resumed their normal off-season support hours of Monday – Friday  8am – 5pm Eastern Time. We will


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20 Apr 20 Kim Manuel

IR-2020-75: Veterans Affairs recipients will receive automatic Economic Impact Payments; Step follows work between Treasury, IRS, VA

WASHINGTON – The Internal Revenue Service, working in partnership with the Treasury Department and the Department of Veterans Affairs, announced tod


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17 Apr 20 Kim Manuel

IRS Outreach Connection: Issue 2020-2

The IRS is taking steps to help taxpayers, preparers and partners with Economic Impact Payments To get the word out about Economic Impact Payments, th


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17 Apr 20 Kim Manuel

Release Notes: Thursday, April 16th at 5:00am ET

The site will be placed in maintenance on Thursday, April 16th beginning at 5:00am ET to release the below update. Note that deployments may take up t


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15 Apr 20 Craig Smith

IR-2020-73: Supplemental Security Income recipients will receive automatic Economic Impact Payments; step follows work between Treasury, IRS, Social Security Administration

WASHINGTON – The Internal Revenue Service, working in partnership with the Treasury Department and the Social Security Administration, announced tod


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15 Apr 20 Kim Manuel

IRS Quick Alert: Modernized e-File (MeF) Unscheduled Maintenance Window (Resolved)

Update: The MeF Production and Assurance Testing System (ATS) environments are fully operational. The unscheduled maintenance is complete. Thank you f


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15 Apr 20 Kim Manuel

COVID Tax Tip 2020-41: Most Social Security and Railroad Retirement recipients don’t need to file a return or provide information to get an Economic Impact Payment

Many people are receiving Economic Impacts Payments to help with the effects of the Coronavirus (COVID-19) pandemic. Among people getting payments for


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15 Apr 20 Kim Manuel

Message from Virginia: Direct Debit Payments

Virginia released the below information to software vendors this afternoon. “Virginia software providers, Please provide the following messaging


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14 Apr 20 Craig Smith

New State Filing and Payment Deadlines for 2019 Returns

*States in red indicate a different filing/payment date than the Federal extended deadline. State Original Filing/Payment Deadline New Filing Deadline


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14 Apr 20 Craig Smith

State Programs Sporadically not Loading (RESOLVED)

3:15pm ET: The remaining issue with 2017 state returns has been resolved. 9:51am ET: The state program loading issue(s) have been resolved for 2016, 2


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14 Apr 20 Craig Smith

Release Notes: Tuesday, April 14th at 5:00am ET

The site will be placed in maintenance on Tuesday, April 7th beginning at 5:00am ET to release the below update. Note that deployments may take up to


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13 Apr 20 Craig Smith

IRS Quick Alert: Changing Direct Debit Payments from April 15 to July 15

Paying when filing electronically Taxpayers who filed electronically and scheduled their payment with an Electronic Funds Withdrawal, and want to resc


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13 Apr 20 Kim Manuel

IRS Quick Alert: Update for Tax Professionals (Paper Tax Returns)

The IRS is unable to process paper tax returns, respond to paper correspondence or staff toll-free live service lines. Please use all electronic optio


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13 Apr 20 Kim Manuel

Message from New York: Extended Deadline to 7/15/2020 (UPDATE)

4/9/2020 Software vendors received the below messaging from New York this afternoon. They state they can begin accepting New York returns with direct


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09 Apr 20 Craig Smith

Message from Nebraska: Canceling or Rescheduling Direct Debit Payments for 4/15/2020

Software vendors received the below information from Nebraska. I already filed my 2019 income tax return before April 15, 2020 and scheduled a payment


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08 Apr 20 Craig Smith

National VITA volunteer Q&A call with TaxSlayer Software Company on April 09, 2020 at 1:00 PM Eastern Time

The conference begins at 1:00 PM Eastern Time on April 09, 2020; you may join the conference 5 minutes prior. Dial-in: 888-251-2949 or 215-861-0694 Ac


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07 Apr 20 Kim Manuel

Release Notes: Tuesday, April 7th at 5:00am ET

The site will be placed in maintenance on Tuesday, April 7th beginning at 5:00am ET to release the below update. Note that deployments may take up to


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06 Apr 20 Craig Smith

Fact Sheets for SPEC Partners and Employees

Click here to access Fact Sheets Background: Although most of our partners have decided to suspend or cancel their free volunteer tax programs this ye


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06 Apr 20 Kim Manuel

Michigan: Home Heating Credit – Issue 4779 (RESOLVED)

4/7/2020 – Issue 4779 is now resolved. 4/6/2020 – The fix for Issue 4779 is scheduled to be deployed on the morning of Tuesday, April 7th.


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06 Apr 20 Craig Smith

Utah Information for Canceling E-Payments

Software vendors received the below guidance from Utah. “Greetings from Utah, I hope you are all doing well. Please advise your taxpayers to co


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03 Apr 20 Craig Smith

Message from IRS: Social Security Recipients WILL Receive Stimulus Payments Automatically

Posted 4/1/2020 WASHINGTON – The U.S. Department of the Treasury and the Internal Revenue Service today announced that Social Security beneficiaries


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02 Apr 20 Craig Smith

Release Notes: Thursday, April 2nd at 5:00am ET

The site will be placed in maintenance on Thursday, April 2nd beginning at 5:00am ET to release the below update. Note that deployments may take up to


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01 Apr 20 Craig Smith

A Message from Ohio

The below messaging was shared by Ohio to software vendors. Ohio provides a self-service option for taxpayers to cancel a postdated income tax payment


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01 Apr 20 Craig Smith

IR-2020-62: IRS: Employee Retention Credit available for many businesses financially impacted by COVID-19

WASHINGTON — The Treasury Department and the Internal Revenue Service today launched the Employee Retention Credit, designed to encourage businesses


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01 Apr 20 Kim Manuel

Release Notes: Tuesday, March 31st at 5:00am ET

The site will be placed in maintenance on Tuesday, March 31st beginning at 5:00am ET to release the below update. Note that deployments may take up to


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30 Mar 20 Craig Smith

IRS Quick Alert: Update on IRS Services for Tax Practitioners

March 27, 2020 Due to staff limitations, Practitioner Priority Service line, the e-Services Help Desk line and the e-Services FIRE and AIR system help


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27 Mar 20 Kim Manuel

Filing and Payment Deadlines Questions and Answers

Click Here to review the posted Filing and Payment Deadline Questions and Answers Q14. I already filed my 2019 income tax return that would have been


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26 Mar 20 Kim Manuel

IRS VITA/TCE National Partner Call: Cancellation Notice

The IRS will not be having today’s scheduled call.  They will resume calls on Thursday, April 9th.  


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26 Mar 20 Kim Manuel

Release Notes: Thursday, March 26th at 5:00am ET

The site will be placed in maintenance on Thursday, March 26th beginning at 5:00am ET to release the below update. Note that deployments may take up t


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25 Mar 20 Craig Smith

New July 15th Due Date Information (Updated Information)

The IRS system is now accepting returns with direct debit dates beyond April 15th, 2020.   The IRS is still working to update their system to acc


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25 Mar 20 Kim Manuel

Release Notes: Tuesday, March 24th at 5:00am ET

The site will be placed in maintenance on Tuesday, March 24th beginning at 5:00am ET to release the below update. Note that deployments may take up to


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23 Mar 20 Craig Smith

TaxSlayer VITA/TCE Weekend Hours: Effective Immediately

Effective 3/23/2020 Until Further Notice In an effort to provide the most effective support (telephone, chat, and email) and to take a proactive measu


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23 Mar 20 Kim Manuel

IR-2020-58: Tax Day now July 15: Treasury, IRS extend filing deadline and federal tax payments regardless of amount owed

Tax Day now July 15: Treasury, IRS extend filing deadline and federal tax payments regardless of amount owed WASHINGTON – The Treasury Department an


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21 Mar 20 Kim Manuel

March 20: IRS Released Notice for extending Filing Season

IRS released Notice 2020-18. https://www.irs.gov/pub/irs-drop/n-20-18.pdf Please make sure you check  your state specific deadlines.  Some have move


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21 Mar 20 Kim Manuel

Introduction: New location to enter IRS Identity Protection PIN

Enhancement Request:  268773 is now live in TaxSlayer Pro Online 2019 We have added an additional location for you to enter the taxpayer, spouse and


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19 Mar 20 Kim Manuel

IRS: e-News for Tax Professionals Special Edition

The Treasury Department and the Internal Revenue Service are providing special payment relief to individuals and businesses in response to the COVID-1


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18 Mar 20 Kim Manuel

IRS Quick Alert: Scam Alert: Fake “IRS” Email to Tax Practitioners (EFIN Holders)

The IRS has identified a new version of a phishing email scam targeting tax professionals. The fake email states the preparer’s EFIN has been put on


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18 Mar 20 Kim Manuel

N-2020-17: Relief for Taxpayers Affected by Ongoing Coronavirus Disease 2019 Pandemic

Notice 2020-17; Payment relief on account of Coronavirus Disease 2019 (COVID-19) emergency. The Treasury Department and IRS are extending the due date


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18 Mar 20 Kim Manuel

Release Notes: Thursday, March 19th at 5:00am ET

The site will be placed in maintenance on Thursday, March 19th beginning at 5:00am ET to release the below update. Note that deployments may take up t


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18 Mar 20 Craig Smith

Release Notes: Wednesday, March 18th at 5:00am ET

The site will be placed in maintenance on Wednesday, March 18th beginning at 5:00am ET to release the below update. Note that deployments may take up


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17 Mar 20 Craig Smith

Happy St. Patrick’s Day!

Happy St. Patrick’s Day to all of the selfless volunteers who give your time to service the needs of their taxpayers.  This year’s celebr


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17 Mar 20 Kim Manuel

Release Notes: Tuesday, March 17th at 5:00am ET

The site will be placed in maintenance on Tuesday, March 17th beginning at 5:00am ET to release the below update. Note that deployments may take up to


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16 Mar 20 Craig Smith

TaxSlayer VITA/TCE Support Hours: Effective Immediately

Effective 3/16/2020 Until Further Notice In an effort to provide the most effective support (telephone, chat, and email) and to take a proactive measu


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16 Mar 20 Kim Manuel

AARP Tax-Aide Sites: A Message from AARP Foundation

Beginning March 16, AARP Foundation will suspend all Tax-Aide services until further notice due to the coronavirus (COVID-19) situation. Tax-Aide vo


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16 Mar 20 Kim Manuel

Release Notes: Friday, March 13th at 5:00am ET

The site will be placed in maintenance on Friday, March 13th beginning at 5:00am ET to release the below update. Note that deployments may take up to


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12 Mar 20 Craig Smith

Release Notes: Thursday, March 12th at 5:00am ET

The site will be placed in maintenance on Thursday, March 12th beginning at 5:00am ET to release the below update. Note that deployments may take up t


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11 Mar 20 Craig Smith

National VITA/TCE volunteer Call: March 12th Call in Number

The conference begins at 1:00 PM Eastern Time on March 12, 2020; you may join the conference 5 minutes prior. Dial-in: 888-251-2949 or 215-861-0694 Ac


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11 Mar 20 Kim Manuel

Sites getting sporadic IRS 902 rejects

The majority of the time, this does not impact the states, but we have seen this impact the state being made available for pick up.  There are many r


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10 Mar 20 Kim Manuel

Release Notes: Tuesday, March 10th at 5:00am ET

The site will be placed in maintenance on Tuesday, March 10th beginning at 5:00am ET to release the below update. Note that deployments may take up to


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09 Mar 20 Craig Smith

Blank Pages inside State Returns (RESOLVED)

5:05:pm ET – Issue 4670 has been resolved. You should no longer see any blank pages at this time. We were made aware of an issue that was introd


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09 Mar 20 Craig Smith

Release Notes: Monday, March 9th at 5:00am ET

The site will be placed in maintenance on Monday, March 9th beginning at 5:00am ET to release the below update. Note that deployments may take up to 3


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08 Mar 20 Craig Smith

Release Notes: Friday, March 6th at 5:00am ET

The site will be placed in maintenance on Friday, March 6th beginning at 5:00am ET to release the below update. Note that deployments may take up to 3


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05 Mar 20 Craig Smith

TaxSlayer Pro: MFA Email

We are aware that some users with the following e-mail providers: [email protected]; [email protected]; or [email protected] may be experiencing issues with


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05 Mar 20 Kim Manuel

Release Notes: Thursday, March 5th at 5:00am ET

The site will be placed in maintenance on Thursday, March 5th beginning at 5:00am ET to release the below update. Note that deployments may take up to


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04 Mar 20 Craig Smith

VITA/TCE Volunteer Quality Site Requirements Alert

QSRA Number: QSRA 2020-01 Issued:  January 22, 2020 QSR Topic:  Quality Site Requirement #4 – Reference Materials Reason Issued:  Change in polic


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04 Mar 20 Kim Manuel

Volunteer Tax Alerts 01 through 03

The following VITA Tax Alerts can be accessed with the link below: VTA-2020-01  Issued January 13, 2020:  Tax Law Extenders VTA-2020-02 Issued Janua


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04 Mar 20 Kim Manuel

Release Notes: Wednesday, March 4th at 5:00am ET

The site will be placed in maintenance on Wednesday, March 4th beginning at 5:00am ET to release the below update. Note that deployments may take up t


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03 Mar 20 Craig Smith

Release Notes: Tuesday, March 3rd at 5:00am ET

The site will be placed in maintenance on Tuesday, March 3rd beginning at 5:00am ET to release the below update. Note that deployments may take up to


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02 Mar 20 Craig Smith

Pro Online: Slowness and Error Messages (RESOLVED)

10:49 am EST:  As of 10:45 EST, all application services have been restored.  If you are experiencing an error message, please logout and close the


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02 Mar 20 Kim Manuel

Pro Online: Server Errors occurring after morning deploy (RESOLVED)

Update 7:08 am EST:  The errors have been resolved.  You will want to close all instances of your browser to ensure the error is not stored in your


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28 Feb 20 Kim Manuel

Release Notes: Friday, February 28th at 5:00am ET

The site will be placed in maintenance on Friday, February 28th beginning at 5:00am ET to release the below update. Note that deployments may take up


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27 Feb 20 Craig Smith

Volunteer Time: Q&A from All Partner Call – 2/27/2020

Below are bullet points from our opening presentation of the All Partner Call before opening up for Q&A from the field. E-file volume remains up b


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27 Feb 20 Craig Smith

California Transmissions Update (RESOLVED)

2/28/2020 We have made the appropriate updates on our end and all CA transmissions have resumed. Any outstanding CA acks should be returned at this po


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27 Feb 20 Craig Smith

Volunteer Time: National VITA/TCE Volunteer Call: Thursday, February 27 at 1:00 PM Eastern Time

The conference begins at 1:00 PM Eastern Time on February 27, 2020; you may join the conference 5 minutes prior. Dial-in: 888-251-2949 or 215-861-0694


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27 Feb 20 Kim Manuel

Release Notes: Thursday, February 27th at 5:00am ET

The site will be placed in maintenance on Thursday, February 27th beginning at 5:00am ET to release the below update. Note that deployments may take u


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26 Feb 20 Craig Smith

FSA Kiosk: New Landing Page Coming Soon (NOW LIVE)

2/27/2020 – The new Kiosk Landing Page is now live. For sites that have a site specific FSA URL (Fusion, Stand Alone, or Remote), we will be lau


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26 Feb 20 Kim Manuel

Release Notes: Wednesday, February 26th at 5:00am ET

The site will be placed in maintenance on Wednesday, February 26th beginning at 5:00am ET to release the below update. Note that deployments may take


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25 Feb 20 Craig Smith

E-file to Submission: Intermittent Error Page (RESOLVED)

Update 2:00 pm EST:  This has been resolved.  You may now complete the e-file process for the impacted returns.   Update 10:56 am EST:  We bel


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25 Feb 20 Kim Manuel

Release Notes: Tuesday, February 25th at 5:00am ET

The site will be placed in maintenance on Tuesday, February 25th beginning at 5:00am ET to release the below update. Note that deployments may take up


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24 Feb 20 Craig Smith

Message from MO DOR: Acknowledgements Delay (UPDATE)

2/25/2020 Update from MO DOR: “We are back up and issuing acknowledgments.  Please let me know if you still have outstanding acknowledgments.&#


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24 Feb 20 Craig Smith

Pro Online not generating a PDF (Update 1:30 pm EST) [RESOLVED]

1:30 pm EST:  We are seeing successful prints and calculations on returns.  The speed of calculations have improved significantly over the past 10 m


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24 Feb 20 Kim Manuel

Release Notes: Monday, February 24th at 5:00am ET

The site will be placed in maintenance on Monday, February 24th beginning at 5:00am ET to release the below update. Note that deployments may take up


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21 Feb 20 Craig Smith

MN: Newly expanded Working Family Credit (RESOLVED)

2/24/2020 – Issue 4520 for the Working Family Credit was resolved with this mornings deployment. Issue ID 4520 Minnesota has implemented new req


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21 Feb 20 Kim Manuel

Coming Soon: UI Upgrades to Configuration and other areas outside of the return

Nothing to worry about, the functionality will remain the same.  At some point in the near future we will be moving away from the red and green backg


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21 Feb 20 Kim Manuel

FSA Kiosk: FSA Guides

Click here to download the FSA User Guide, Best Practices Guide and Chrome troubleshooting tips. Remember:  You must always start from the URL you re


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21 Feb 20 Kim Manuel

Pro Online: Start New Return errors with Internet Explorer (RESOLVED)

2/25/2020 – This issue was resolved with this mornings deployment. Scenario:  The volunteer is using Internet Explorer and receives the followi


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21 Feb 20 Kim Manuel

Release Notes: Friday, February 21st at 5:00am ET

The site will be placed in maintenance on Friday, February 21st beginning at 5:00am ET to release the below update. Note that deployments may take up


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20 Feb 20 Craig Smith

Message from Michigan: Delay in Acks

2/20/2020 – Michigan has posted this banner to their “Where’s my Refund” page…”We are currently experiencing delay


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20 Feb 20 Craig Smith

MFA Emails (RESOLVED)

The email carrier that we to pickup the emails and send after they leave our data center posted they were having issues around 6:30 PM last night.  T


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19 Feb 20 Kim Manuel

Pro Online Site Issues (RESOLVED)

Update 6:57 pm:   We are showing signs of the site rendering pages and prints as expected.  We are continuing to review the logs to determine what


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19 Feb 20 Kim Manuel

Release Notes: Thursday, February 20th at 5:00am ET

The site will be placed in maintenance on Thursday, February 20th beginning at 5:00am ET to release the below update. Note that deployments may take u


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19 Feb 20 Craig Smith

Release Notes: Wednesday, February 19th at 5:00am ET

The site will be placed in maintenance on Wednesday, February 19th beginning at 5:00am ET to release the below update. Note that deployments may take


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18 Feb 20 Craig Smith

Release Notes: Tuesday, February 18th at 5:00am ET

The site will be placed in maintenance on Tuesday, February 18th beginning at 5:00am ET to release the below update. Note that deployments may take up


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17 Feb 20 Craig Smith

Release Notes: Monday, February 17th at 5:00am ET

The site will be placed in maintenance on Monday, February 17th beginning at 5:00am ET to release the below update. Note that deployments may take up


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16 Feb 20 Craig Smith

Message from TaxSlayer: Hawaii Returns (RESOLVED)

2/17/2020 – The HI issue described from 2/14 update below is now resolved. 2/14/2020 — Issue 4454 getting an error when trying to load the


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13 Feb 20 Craig Smith

Release Notes: Friday, February 14th at 5:00am ET

The site will be placed in maintenance on Friday, February 14th beginning at 5:00am ET to release the below update. Note that deployments may take up


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13 Feb 20 Craig Smith

Volunteer Time: Q&A from All Partner Call – 2/13/2020

Below are bullet points from our opening presentation of the All Partner Call before opening up for Q&A from the field. We are running ahead of la


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13 Feb 20 Craig Smith

National VITA Volunteer Q & A call with TaxSlayer: Thursday, February 13th

The conference begins at 1:00 PM Eastern Time on February 13, 2020; you may join the conference 5 minutes prior. Dial-in: 888-251-2949 or 215-861-0694


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13 Feb 20 Kim Manuel

Release Notes: Thursday, February 13th at 5:00am ET

The site will be placed in maintenance on Thursday, February 13th beginning at 5:00am ET to release the below update. Note that deployments may take u


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12 Feb 20 Craig Smith

Message from New York: Delay in Sending Acknowledgements

Software vendors have received word from the New York Department of Taxation and Finance that they are experiencing delays in sending acknowledgements


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11 Feb 20 Craig Smith

Release Notes: Wednesday, February 12th at 5:00am ET

The site will be placed in maintenance on Wednesday, February 12th beginning at 5:00am ET to release the below update. Note that deployments may take


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11 Feb 20 Craig Smith

Release Notes: Tuesday, February 11th at 5:00am ET

The site will be placed in maintenance on Tuesday, February 11th beginning at 5:00am ET to release the below update. Note that deployments may take up


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10 Feb 20 Craig Smith

TaxSlayer Pro Online: Refundable Portion of American Opportunity Credit (RESOLVED)

Update: 2/12/2020 – Issue 4208 is now resolved. Update: 2/11/2020 – Issue 4208 is actively being worked. The update should be released thi


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10 Feb 20 Craig Smith

Release Notes: Monday, February 10th at 5:00am ET

The site will be placed in maintenance on Monday, February 10th beginning at 5:00am ET to release the below update. Note that deployments may take up


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07 Feb 20 Craig Smith

Message from TaxSlayer: Tuition and Fees Deduction & Transmission Table (RESOLVED)

Update: 2/12/2020 – Issue 4366 is now resolved. Update: 2/10/2020 – Issue 4370 has been corrected and is now live. Returns claiming &#8220


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07 Feb 20 Craig Smith

Release Notes: Friday, February 7th at 5:00am ET

The site will be placed in maintenance on Friday, February 7th beginning at 5:00am ET to release the below update. Note that deployments may take up t


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06 Feb 20 Craig Smith

Maintenance Announcement: Friday, February 7th at 4:30 AM EST

We will be putting the site in maintenance mode for 15 minutes on Friday, February 7th at 4:30 am EST.


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06 Feb 20 Kim Manuel

TaxSlayer VITA/TCE Support: Closing for Thursday, February 6th

Due to expected Severe Weather in the Southeast, TaxSlayer offices will be closing at 3:00pm ET. Normal support hours are expected to resume on Friday


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06 Feb 20 Craig Smith

Transmission Menu: Program Error when Selecting (RESOLVED)

Update 2:41 pm:  You can now access the Transmission menu.  Our engineers are continuing to investigate.   Scenario:  Click select or the cli


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06 Feb 20 Kim Manuel

Start New Return error: “Check EFIN, EIN, Address, Phone Number in Configuration”

Update 3/5/2020:  We delivered a set of code changes on March 2nd in an effort to minimize the occurrence of this erroneous message. Issue #4189 Scen


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06 Feb 20 Kim Manuel

Release Notes: Thursday, February 6th at 5:00am ET

The site will be placed in maintenance on Thursday, February 6th beginning at 5:00am ET to release the below update. Note that deployments may take up


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05 Feb 20 Craig Smith

Pro Online: 9 assigned IRS Questions (RESOLVED)

Update: 2/5 at 4:45pm ET – The IRS questions are now available again in e-file. We are aware that they are not showing up in your returns.  We


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05 Feb 20 Kim Manuel

Release Notes: Wednesday, February 5th at 5:00am ET

The site will be placed in maintenance on Wednesday, February 5th beginning at 5:00am ET to release the below update. Note that deployments may take u


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04 Feb 20 Craig Smith

Message from Wisconsin: Schema Validation

Wisconsin has released messaging that WI returns rejected for the below reason can be resubmitted on February 11th. This would impact any return where


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04 Feb 20 Craig Smith

Pro Online 2019: Error going from E-file to Submission Page (RESOLVED)

Update 6:06 pm EST:  We are seeing the submission page render as normal.  We will continue to monitor the pages throughout the evening   Update


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03 Feb 20 Kim Manuel

Planned Maintenance: Tuesday, February 4th 4:30am to 5:00am EST

We will be putting the site in maintenance mode on Tuesday, February 4th between 4:30 am and 5:00 am EST for a series of backend updates prior to our


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03 Feb 20 Kim Manuel

Release Notes: Tuesday, February 4th at 5:00am ET

The site will be placed in maintenance on Tuesday, February 4th beginning at 5:00am ET to release the below update. Note that deployments may take up


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03 Feb 20 Craig Smith

Release Notes: Monday, February 3rd at 5:00am ET

The site will be placed in maintenance on Monday, February 3rd beginning at 5:00am ET to release the below update. Note that deployments may take up t


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01 Feb 20 Craig Smith

Slowness reported (RESOLVED)

Update 12:50 PM:  Response times are back to normal, but we are continuing to monitor.  If you are stuck in a session, you will want to close all in


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01 Feb 20 Kim Manuel

Volunteer Time: Q&A from All Partner Call – 1/30/2020

Below are bullet points from our opening presentation of the All Partner Call before opening up for Q&A from the field. E-file We had good partici


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31 Jan 20 Craig Smith

TaxSlayer Pro Online: Future Direct Debit Date Entries (RESOLVED)

2/3/2020 – This was resolved with the update this morning. We have a high priority issue reported (Issue 4248) regarding future direct debit pay


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31 Jan 20 Craig Smith

Release Notes: Friday, January 31st at 5:00am ET

The site will be placed in maintenance on Friday, January 31st beginning at 5:00am ET to release the below update. Note that deployments may take up t


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30 Jan 20 Craig Smith

Support Phones: Loss of Audio (RESOLVED)

We are experiencing difficulty with the phone lines.  Our agents are losing audio so they cannot hear you. You can always reach out to support via ch


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30 Jan 20 Kim Manuel

Release Notes: Thursday, January 30th at 5:00am ET

The site will be placed in maintenance on Thursday, January 30th beginning at 5:00am ET to release the below updates. Note that deployments may take u


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29 Jan 20 Craig Smith

Message from the State of Georgia: Electronic Filing Status

Georgia is currently accepting returns.  However, you will not receive return acknowledgements until Monday, February 3rd. We will begin sending GA r


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29 Jan 20 Kim Manuel

National VITA Volunteer Q & A Call participant instructions

The conference begins at 1:00 PM Eastern Time on January 30, 2020; you may join the conference 5 minutes prior. Dial-in: 888-251-2949 or 215-861-0694


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28 Jan 20 Kim Manuel

Release Notes: Wednesday, January 29th at 5:00am ET

The site will be placed in maintenance on Wednesday, January 29th beginning at 5:00am ET to release the below updates. Note that deployments may take


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28 Jan 20 Craig Smith

Release Notes: Tuesday, January 28th at 5:00am ET

The site will be placed in maintenance on Tuesday, January 28th beginning at 5:00am ET to release the below updates. Note that deployments may take up


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27 Jan 20 Craig Smith

TaxSlayer 2019: Cannot Create an IL E-file (RESOLVED)

Update – 1/29/20: The fix was deployed this morning and IL returns can now be e-filed. Update – 1/28/20: The fix for this should be deploy


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27 Jan 20 Kim Manuel

TaxSlayer 2019 Electronic Filing is Live for VITA/TCE

Update 1:45 pm EST: “Send State Only” and Prior Year e-file (2018 and 2017) are now turned on. Update 11:15 am EST:  We are currently se


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27 Jan 20 Kim Manuel

Release Notes: Monday, January 27th at 5:00am ET

The site will be placed in maintenance on Monday, January 27th beginning at 5:00am ET to release the below updates. Note that deployments may take up


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24 Jan 20 Craig Smith

Subscribe to VITA/TCE Blog

To subscribe to the VITA/TCE Blog, follow the below steps. Subscribing will allow you to receive automatic e-mail updates highlighting recently publis


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24 Jan 20 Craig Smith

Software Orders: Status Update

Update 1/24/2020:  The IRS has released 300+ orders to TaxSlayer.  We are processing them.  This takes up to 48 hours.  TaxSlayer support will not


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24 Jan 20 Kim Manuel

Release Notes: Friday, January 24th at 5:00am ET

The site will be placed in maintenance on Friday, January 24th beginning at 5:00am ET to release the below updates. Note that deployments may take up


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23 Jan 20 Craig Smith

ADMINISTRATOR Security Template is missing (FOUND)

1/23/20 9:15am Update: As we progress towards a long-term solution, currently, any security template at your site(s) cannot be edited or deleted. New


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23 Jan 20 Kim Manuel

Controlled Launch 2020: Countdown to Send Time: Thursday, January 23 12:00 PM – 3:30 PM EST (TURNED OFF)

Update 1/23 3?30 pm EST:  E-file has been turned off.  We will resume electronic filing for all years (2019, 2018 and 2017) on Monday around 11:00 a


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22 Jan 20 Kim Manuel

Release Notes: Thursday, January 23rd at 5:00am ET

The site will be placed in maintenance on Thursday, January 23rd beginning at 5:00am ET to release the below update, but primarily backend updates. No


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22 Jan 20 Craig Smith

TaxSlayer FSA Overview 2020 Webcast

TaxSlayer FSA Overview 2020 Wednesday, January 22, 2020 3:00 PM Eastern Time Webcast URL: https://www.webcaster4.com/Webcast/Page/1104/32872 This is a


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22 Jan 20 Kim Manuel

Release Notes: Wednesday, January 22nd at 5:00am ET

The site will be placed in maintenance on Wednesday, January 22nd beginning at 5:00am ET to release the below updates. Note that deployments may take


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21 Jan 20 Craig Smith

Controlled Launch 2020: Tentative Date and Time (Not quite ready yet)

Update 3:46 pm EST:  We are continuing to work to receive our first acknowledgement.   Our goal is to allow early participation on Thursday, Januar


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21 Jan 20 Kim Manuel

Release Notes: Tuesday, January 21st at 5:00am ET

The site will be placed in maintenance on Tuesday, January 21st beginning at 5:00am ET to release the below updates. Note that deployments may take up


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20 Jan 20 Craig Smith

Release Notes: Monday, January 20th at 5:00am ET

The site will be placed in maintenance on Monday, January 20th beginning at 5:00am ET to release the below updates. Note that deployments may take up


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20 Jan 20 Craig Smith

TaxSlayer Pro Online: Print Issue – All Years (RESOLVED)

9:21am ET: At this time, prints for all years have returned to normal operations. 9:03am ET: The issue has been identified and actively being worked a


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19 Jan 20 Craig Smith

Release Notes: Friday, January 17th at 5:00am ET

The site will be placed in maintenance on Friday, January 17th beginning at 5:00am ET to release the below updates. Note that deployments may take up


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16 Jan 20 Craig Smith

Volunteer Time: Q&A from All Partner Call – 1/16/2020

Below are bullet points from our opening presentation at the beginning of the All Partner call before opening up for Q&A from the field. Friday, J


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16 Jan 20 Craig Smith

Pro Online 2019: Review Office Configuration

This is a great time for the site administrators to review the Office Configuration located in Configuration>>Office Setup Our recommendation is


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16 Jan 20 Kim Manuel

Pro Online 2019: Virtual/Ad Hoc Setup (Reminder)

Ad Hoc Site Scenario: Site has a “main” site and also has one or more “ad hoc” site . The main site has an EFIN and SIDN (Snnnnnnn01) Ad Hoc s


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16 Jan 20 Kim Manuel

Start New Return: January 17th at the Production Site Level (LIVE)

What returns should I complete at my site? We strongly recommend that you only complete production returns in your site (actual taxpayer returns).  T


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16 Jan 20 Kim Manuel

Release Notes: Thursday, January 16th at 5:00am ET

The site will be placed in maintenance on Thursday, January 16th beginning at 5:00am ET to release the below updates. Note that deployments may take u


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15 Jan 20 Craig Smith

Release Notes: Wednesday, January 15th at 5:00am ET

The site will be placed in maintenance on Wednesday, January 15th beginning at 5:00am ET to release the below updates. Note that deployments may take


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14 Jan 20 Craig Smith

Release Notes: Tuesday, January 14th at 5:00am ET

The site will be placed in maintenance on Tuesday, January 14th beginning at 5:00am ET to release the below updates. Note that deployments may take up


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13 Jan 20 Craig Smith

Software Orders: Status and Message from SPEC Management

Background:  TaxSlayer software ordering season began on October 2, 2019. All orders under the existing procurement order were fulfilled.  Due to an


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13 Jan 20 Kim Manuel

Release Notes: Monday, January 13th at 5:00am ET

The site will be placed in maintenance on Monday, January 13th beginning at 5:00am ET to release the below updates. Note that deployments may take up


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12 Jan 20 Craig Smith

Release Notes: Friday, January 10th at 5:00am ET

The site will be placed in maintenance on Friday, January 10th beginning at 5:00am ET to release the below updates. Note that deployments may take up


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09 Jan 20 Craig Smith

Pro Online and Desktop: Crypto/Virtual Currency Question

The following question was added to both the Pro Online and Desktop software to accommodate the Crypto/Virtual Currency question on Schedule 1  


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09 Jan 20 Kim Manuel

Release Notes: Thursday, January 9th at 5:00am ET

The site will be placed in maintenance on Thursday, January 9th beginning at 5:00am ET to release the below updates. Note that deployments may take up


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08 Jan 20 Craig Smith

Pro Online 2019: New Site Administrators (Reminder)

Scenario:  An existing Pro Online site from 2018 now has a new Site Admin for 2019 Question:  How does the new site admin gain access to the site if


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08 Jan 20 Kim Manuel

Pro Online: 2019 Adhoc/Virtual Site setup

Ad Hoc Site Scenario: Site has a “main” site and also has one or more “ad hoc” site . The main site has an EFIN and SIDN (Snnnnnnn01) Ad Hoc s


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08 Jan 20 Kim Manuel

VITA/TCE Telephone line: Calls are not transferring through (RESOLVED)

Update 10:30 am EST:  Our telephone provider has resolved the issue and calls are being transferred through to the support team. We are seeing discon


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08 Jan 20 Kim Manuel

Release Notes: Wednesday, January 8th at 5:00am ET

The site will be placed in maintenance on Wednesday, January 8th beginning at 5:00am ET to release the below update. Note that deployments may take up


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07 Jan 20 Craig Smith

Release Notes: Tuesday, January 7th at 5:00am ET

The site will be placed in maintenance on Tuesday, January 7th beginning at 5:00am ET to release the below updates. Note that deployments may take up


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06 Jan 20 Craig Smith

News Release: IRS opens 2019 Tax Filing Season for Individual Filers on Jan. 27

IR-2020-02, January 6, 2020 WASHINGTON ― The Internal Revenue Service confirmed that the nation’s tax season will start for individual tax ret


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06 Jan 20 Kim Manuel

Release Notes: Monday, January 6th at 5:00am ET

The site will be placed in maintenance on Monday, January 6th beginning at 5:00am ET to release the below updates. Note that deployments may take up t


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05 Jan 20 Craig Smith

TaxSlayer All years: runtime errors (RESOLVED)

Update 7:55 am EST:  The issue causing the runtime error has been corrected.  We recommend you close all instances of your browser and start a new


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03 Jan 20 Kim Manuel

Pro Online 2018: Intermittent Program Error (RESOLVED)

1/3/2020 – This was resolved in this mornings deployment. We are getting sporadic reports of the following error when trying to open a 2018 retu


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02 Jan 20 Kim Manuel

Release Notes: Friday, January 3rd at 5:00am ET

The site will be placed in maintenance on Friday, January 3rd to release backend updates and the below software update. 1040 VIEW Correct alignment is


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02 Jan 20 Craig Smith

Practice Lab 2019: 1040 View Misalignment (RESOLVED)

1/3/2020 – The alignment and update to 2019 forms issue has been resolved. If you continue to see the below screen, clear your cache and refresh


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02 Jan 20 Kim Manuel

Release Notes: Thursday, January 2nd at 5:00am ET

The site will be placed in maintenance on Thursday, January 2nd to release the below software updates and various form updates. SCHEDULE C Correct the


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01 Jan 20 Craig Smith

TaxSlayer Support: New Year’s Eve and New Year’s Day

VITA/TCE Support will be closed on Tuesday, December 31st through Wednesday, January 1st. In-season customer support hours will resume on Thursday, Ja


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30 Dec 19 Craig Smith

Release Notes: Monday, December 30th at 5:00am ET

The site will be placed in maintenance on Monday, December 30th to release the below software updates. MARYLAND (2018) Correct an e-file issue where S


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29 Dec 19 Craig Smith

Practice Lab and Site Login errors (RESOLVED)

4:46 PM est:  The issue has been resolved and the site is working as expected We are currently experiencing errors when logging in.  We have opened


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27 Dec 19 Kim Manuel

2019 Practice Lab: PDF’s Not Rendering (RESOLVED)

6:05pm ET – The issue has been resolved. 2019 prints should generate at this time. 5:50pm ET – We are continuing to investigate. Only 2019


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26 Dec 19 Craig Smith

Release Notes: Thursday, December 26th at 6:00am ET

The site will be placed in maintenance on Thursday, December 26th to release the below software update specific to group reports. GROUP REPORTS Made t


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26 Dec 19 Craig Smith

VITA/TCE Support: Monday, December 23rd

VITA/TCE support will be closing today, December 23rd at 5:00pm ET for Christmas holiday. Regular support hours will resume on Thursday, December 26th


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23 Dec 19 Craig Smith

Release Notes: Thursday, December 19th at 5:00am ET

The site will be placed in maintenance on Thursday, December