TaxSlayer offices, including support will be closed on Thursday, November 16th for a company Thanksgiving event. Normal off season support hours will resume on Friday, November 17th.

A product deployment for TaxSlayer Pro Online will occur Tuesday, November 14th beginning at 5:00am ET to release the below update(s). Note that deployments may take up to 3 hours to complete. During this time, access to the program may be limited.

ALIMONY PAID

• Alimony Paid menu is missing from the Adjustments menu (Issue 335)

FORM W-2

• Cancel and Continue buttons not visible at top of W-2 page

OTHER ADJUSTMENTS

• The Other Adjustments menu is missing from the Adjustments menu (Issue 335)

When inside the e-file menu for 2021 and 2022, when continuing from the Return Details page to the Fee Summary page, if you receive the below “Continue Session” messaging follow the instructions below for a workaround while our development team corrects this issue.

If you see the above messaging to continue your session, exit the return and from the main site menu go to Configuration > Roles and Permission > Edit (the appropriate Role). Scroll down and make sure the Custom Fees and Discounts is turned on (below). You must now log out of the program and log back in for the new permission to take effect. You can now go back into the return to continue through e-file.

With the release of the 2023 TaxSlayer Pro Web application, an update has been made where “Security Templates” within the Configuration menu has been renamed “Roles and Permissions” so that the title is more inline with the action. While the page itself received a UI (User Interface) facelift, the basic functionality has remained unchanged. This update will be covered more in depth during the live Enhancement webinar scheduled for December as well as within the ondemand webinar for Site Administration set to be available mid-November. For now, we have made available the Roles and Permissions user guide here.

A product deployment for TaxSlayer Pro Online will occur Tuesday, November 7th beginning at 5:00am ET to release the below update(s). Note that deployments may take up to 3 hours to complete. During this time, access to the program may be limited.

PRACTICE LAB

• 2023 Practice Lab will be released

Practice Lab 2023 is scheduled to be released/available on Tuesday, November 7th. Please keep in mind that the Practice Lab will be updated twice a week as we receive finalized forms and instructions from the IRS. With that, we ask volunteers to not report calculation issues to support.

With the Practice Lab 2023 release, you will have access to PL 2023 and PL 2022.

When you log in to your Production Sites, you will see the following TaxSlayer 2023, 2022, 2021, 2020, 2019 and 2018. You do not have the ability to create new returns in 2023, but you can still prepare returns in all of the available prior years. You will be able to electronically file 2022, 2021 and 2020 until the IRS shuts down their MeF system on November 18th at 11:59pm ET.

States will not be available in Practice Lab 2023 until closer to the filing season in either late December or early January. You can use PL 2022 to have your volunteers train or practice with state returns.

Iowa’s production system is currently unavailable until November 13th for system updates. This means that acknowledgments for e-filed IA returns will not be delivered until November 13th at the earliest. Sites can still e-file IA returns during this period.

10/14/23

Maine has resumed processing returns/acknowledgements.

10/13/23 – Update from Maine with more details about the ack delays.

“Maine Revenue Services has received a lot of questions regarding the stoppage of MeF processing.  I received word late last night that this also includes paper filing as well.  Here is what I did find out last night and I will keep you updated with any new information that I receive.

1. MRS will still pull all MEF returns from the IRS daily, this includes 1040, 1120, 941P, and 1041
2. MRS will still accept paper returns
3. There is no need to change the way you would have originally filed a return
4. All returns are processed by date received – which is the date they are pulled from the IRS or received by mail
5. The stoppage is not related to MeF or paper forms, but an internal processing error on 1040 returns which we are feverishly correcting

MRS’s MeF process ties all processing of 1120, 1040, 941P, and 1041 together until the submissions have made it into the internal system which is why this is affecting all of our MeF profiles.  We are unable to individually turn of a single profile.  For the paper forms, those are sorted by tax type then processed.  All other tax types other than 1040 will continue to get processed normally if they are paper filed.

MRS sincerely apologizes for this inconvenience.”

The below message was received this afternoon from Maine Revenue Services. Maine has not indicated an ETA for when acknowledgements will resume processing.

“Maine Revenue Services executives have decided to stop all MeF processing due to internal return processing issues not related to MeF.“