Author Archives: Craig Smith

VITA/TCE Support will be closed Monday, May 29th for Memorial Day

VITA/TCE support will be closed in observance of Memorial Day on Monday, May 29th. Normal support hours (8am-5pm EDT) will resume on Tuesday, May 30th.

TaxSlayer Pro Online – Delivered Updates/Fixes – May 11th

The below items were either enhancements or fixes pushed live today.

  • Form 1099-R – An enhancement has been implemented to improve user experience when needing to indicate the PSO exclusion but not needing the Simplified General Rule Worksheet to determine taxable retirement income received. Previously, you had to manually enter the taxable amount after already taking out the applicable PSO exclusion and then navigate to a separate menu (Nontaxable distributions) to mark the PSO indicator on the PDF. The screenshots below now highlight the much easier method to indicate the PSO exclusion.
  • LT Care Premiums – If an SSN was changed for the TP/Spouse in Basic Information after LTC had been reported in the Itemized menu, the updated SSN would not automatically within the LTC entries. This has been corrected.
  • We enabled the “Enter” key on the keyboard to move the program forward when on the “Continue” button. This allows for easier navigation if you prefer to not use a mouse or finger pad to “point and click”.
  • Rhode Island – Column C was not populating on the amended return PDF for 2015. This has been corrected.
  • Arizona – Option to indicate a taxpayer was incarcerated added to the credits menu to disallow certain credits from being calculated (Excise Tax Credit).
  • Minnesota – Updated referenced line numbers within the state amended menu(s).
  • West Virginia – Schedule F (Statement of Claimant to Refund) has been added to the Miscellanoues Forms menu.
  • Direct Debit – When setting up Direct Debit in E-file, the phone number listed in Basic Information auto-populates within the Debit Phone Number field to eliminate re-entry.
  • Security Templates – The security roles of “Deleting Scanned Documents” and “Deleting Return Notes” have been added as options when creating security templates at your site(s).
  • Notes – When adding Preparer Notes to a return, they are now time-stamped by date, time, and individual. You will see the below information when opening the preparer note after initially saving.

Delay in Federal/State Acknowledgements — Updated Information

5/9/2017 — 5:26 PM EDT Updated Information

We have submitted all 2016 returns that were still in the “Transmitted” status and have resolved the issue for future submissions.  We are in the process of transmitting the 2015 and 2014 returns that are still in the “Transmitted” status.  No action is required to resend these.

~~  Original Blog Post ~~~

5/9/2017 – 10:18am EDT

We have received reports from sites that have returns still in the “Transmitted” status dated back to as early as May 4th and 5th. This is for years 2014, 2015, and 2016. We are currently looking into these reports to see where any issue may lie. At this time, please do not resubmit any returns that are still in “Transmitted” status. More updates will be provided as they become available.

Maintenance Alert, May 9th at 7am EDT (RESCHEDULED for May 11th at 7am EDT)

5/9/2017 – 8:00am EDT

Previously planned maintenance to take place at 7am this morning has been rescheduled to occur on Thursday, May 11th from 7am-8am EDT.

5/8/2017 – 10:12am EDT

The site will be placed in maintenance mode on Tuesday, May 9th from 7:00 AM to 8:00 AM (Eastern Time).

Sporadic Reports of PDF’s not Rendering — All Resolved

5/4/2017 — 2:05 PM EDT

The 2015 PDFs are now rendering the form background.

5/4/2017 – 7:10 AM EDT

We are working to resolve the form background not generating in the PDF for 2015.  This does not impact any other year.

5/3/2017 – 3:37pm EDT

At this time, generating a PDF for 2016 should no longer be an issue for sites that were previously having some issues. We are continuing to investigate sporadic reports of prior year PDF’s not rendering.

5/3/2017 – 1:53pm EDT

We are continuing to investigate the sporadic reports of PDF’s not rendering. Further updates will be provided as they become available.

5/3/2017 – 8:29am EDT

We are receiving reports of users having trouble generating a PDF at their sites for multiple years. This is not a widespread issue and our development team is currently investigating. If you are having issues with generating PDF’s, you may see the below screenshot appear that indicates the PDF did not load. We have been successful in clicking “Reload” to generate the PDF if it does not open at first. It may take a few clicks to load.

Federal Reject Code IND-202 Update (4/26/17) – RESOLVED

4/27/2017 – 11:40am EDT

The issue causing Federal Reject Code IND-202 has been corrected and is now live. For any returns at your site that have been recently rejected for IND-202, please go into each return and resubmit at your earliest convenience.

4/27/2017 – 8:13am EDT

The deploy this morning did not correct the issue with the Vendor Control Number consistently being included in the return submission. Our developers are continuing to investigate. We will provide updates as they become available.

4/26/2017 – 2:48pm EDT

We received reports today (4/26/17) of returns being rejected for the Vendor Control Number not being included in the return submission (Federal Reject Code IND-202). Our developers have identified and corrected the issue to ensure the Vendor Control Number is always being included in the submission. The fix is expected to be pushed tomorrow morning (4/27/17).

On the morning of April 27th, after we confirm the fix is live, we will update this blog post to provide users with the next steps so impacted returns can be resubmitted.

Pro Online: Product Update Alert – 4/26/2017

We will be putting the site in maintenance mode on April 26th at 6:30am EDT for approximately 15-30 minutes to push out a series of updates.

4/26/1:12pm EDT

Items pushed out in today’s update include the following:

  • Form W-2 – When making four (4) entries for Box 14, the 4th entry was not carrying to the PDF generated W-2. This has been corrected.
  • Form W-2 – If in Box 14, you listed an amount as “Retirement (Not in Box 12) – Carry to 8880” it was being included in the calc but the preparer wouldn’t know unless viewing the PDF. Now, the amount from the W-2, Box 14 entry carries into F8880 inside of the program for better on-screen visibility for the users.
  • Zip Code 99623 has been added to the zip code database to auto-fill “Wasilla, Alaska”.
  • F1042-S – Exemption Code “00 – No Exemption” was added in drop down for “Chapter 3 Code” menu.
  • State Production Detail Report – Added columns for E-mail, Address, City, and State.
  • State Summary Report – Fixed issues to now display correct state refund amount on report.
  • Site Detail Report – Added columns for Taxpayer’s D.O.B. and Spouse information in report.
  • Site Production Report – Fixes pushed out to reflect last names correctly.
  • Form 1310 – When selecting “Neither” in Part II and saving the entry then re-entering the form, the “Neither” selection was changing to “B. A court WILL provide….”. This has been corrected to keep the initial selection.
  • Form 8843 – When using the 1040NR program, there was no option to delete Form 8843 if a user mistakenly completed Part II instead of Part III (as an example). Now, a delete option has been added within each sub-menu of Form 8843.
  • IP PIN – Searching for the IP PIN entry has been added to the drop down menu when using Quick File. To locate this option in Quick File, start typing “Identity” and you will see the selection of “Identity Identification PIN” appear in the drop down to add to your Quick File list.
  • Form 8839 – The Child’s name, Identifying Number, and Year of Birth were previously required entries within the Adoption Credit page. Since that information may not all be available to the taxpayer at the time the return is filed, the only required entry is the Year of Birth.

IRS Reject Codes IND-0195, IND-0196, and IND-202 — Updated Information

4:02 PM EDT — The issue causing the below reject codes has been resolved.  You will need to open the return to refresh the e-file.  At this point, you can select Save and Transmit to the IRS from the submission page

3:00 PM EDT — We will be making a change that will allow you to resubmit these returns at 3:15 EDT.  You may see a brief interruption of service depending on what you are doing in the return at this time.  Once we make the change we will send a test submission and update the blog post.

4/20/2017 – 1:43pm EDT

We are receiving reports of a small percentage of returns being rejected by the IRS for Reject Codes IND-0195, 0196, and 202 as outlined below. Our developers are looking into these reject codes and we will update this post once we know more.

Pro Online: Product Update Alert – April 20th

4/20/2017 – 9:38am EDT

Phase I was delivered this morning for VA Reject 760-030 and Phase II is scheduled to be deployed tomorrow morning before sites will be able to resubmit impacted VA state returns. We will provide an update once phase II has been tested once released to production.

4/19/2017 – 2:13pm EDT

We will be putting the site in maintenance mode on Thursday, April 20th at 6:30am EDT to perform a series of updates. Updates will be pushed out for reports at the site level as well as the fix for VA Reject Code 760-030. More details to follow Thursday morning.

Direct Debit – Future Date Unavailable

When transmitting returns with an amount owed to the IRS and/or state, and selecting Direct Debit, you will see the below message displayed. You will be unable to request a future date for the amount owed to be debited from the bank account provided. Direct Debit returns will be transmitted with the current date listed to process the payment.

If the taxpayer does not wish to initiate their Federal payment when their return is filed, please choose “Mail Payment” to submit the return electronically but will allow the taxpayer to mail in their payment with a voucher or make a payment online via If filing a state return and the taxpayer does not wish to initiate their payment when their return is filed, please select “Electronic State Balance Due” when choosing the State Return Type. The taxpayer can then mail in their payment to the state or make an online payment from their state’s DOR website if that option is available.