TaxSlayer offices will be closed on Monday, September 7th for Labor Day. Normal off-season support hours will resume on Tuesday, September 8th.

12:02pm ET

We are currently experiencing dial-in issues with our phone system and are currently investigating. E-mail and chat support are still available.

Click here to view and download the PDF. The link will launch a BrainShark video with instructions on how to view the PDF’s.

Click here to submit a suggestion  

We encourage you to continue to send us suggestions throughout the summer and fall.

Three attachments:

• Attachment 1:  Dedicated to application and federal suggestions
• Attachment 2:  Dedicated to state suggestions
  • Sorted by state
• Attachment 3:  TaxSlayer Suggestion Status
  • Broken into status categories

Note:  Due to the extended filing season and the changes we are making to the e-file process (including, but not limited to adding the ability to e-file 1040-X) we will be adding an additional status if we need to defer an item we have originally committed to due to time constraints.  Please follow our Sneak Peek blog entries that outline the changes we are making to the E-file section.

Reminder: The suggestion box should not be used for calculation errors or software issues.  You should reach out to VITA/TCE support.

12:25pm ET: This issue has been resolved and 2017 returns are now accessible.

12:07pm ET: We have opened Issue 5016 for development to investigate why accessing 2017 tax returns is presenting the Maintenance screen.

The IRS has issued the following close out procedures

Scenario 1

Select Management Reports>>Select a Report and Run it to export.  Click Export and receive a server error

For a single site, an alternative is to Run the Full report and then export

Scenario 2

Login at the relational group level >> Select a report and select multiple EFINS…Click Export and receive a server error

At the moment, there is no alternative other than selecting one site at a time because selecting all sites automatically runs the report in “Run to Export” mode

We have put in an issue ticket with our engineers

To finish out the filing season, VITA/TCE Customer Support will be available from 8am-8pm ET on Monday the 13th, Tuesday, the 14th, and Wednesday the 15th. This applies to phone, e-mail, and chat support. Regular off-season customer support hours will resume on Thursday, July 16th.

We hope everyone has a safe and enjoyable Fourth of July Weekend! TaxSlayer VITA/TCE Support will be closed on Friday, July 3rd and will resume normal off-season hours on Monday, July 6th at 8:00am ET.