1/3/2020 – This was resolved in this mornings deployment.
We are getting sporadic reports of the following error when trying to open a 2018 return or navigating through it. We have opened a ticket with our development team. Click the Log Back In button and open the return again. You can then continue to work in the return. This is not impacting Practice Lab 2019
1/3/2020 – The alignment and update to 2019 forms issue has been resolved. If you continue to see the below screen, clear your cache and refresh your screen.
We are in the process of updating the 1040 view to accommodate the changes to the 1040 pages and schedules. This morning’s delivery left the feature with a combination of a 2018 form background and a 2019 entry layout. We have a high priority ticket in to get this resolved. Page 4 of the 1040 view displays correctly.
VITA/TCE Support will be closed on Tuesday, December 31st through Wednesday, January 1st. In-season customer support hours will resume on Thursday, January 2nd at 8:00am ET.
4:46 PM est: The issue has been resolved and the site is working as expected
We are currently experiencing errors when logging in. We have opened a critical ticket with our IT and development teams.
6:05pm ET – The issue has been resolved. 2019 prints should generate at this time.
5:50pm ET – We are continuing to investigate. Only 2019 is impacted.
5:37pm ET – We have received reports of 2019 PDF’s not generating in the Practice Lab. We are currently investigating.
VITA/TCE support will be closing today, December 23rd at 5:00pm ET for Christmas holiday. Regular support hours will resume on Thursday, December 26th at 8:00am ET. Merry Christmas and Happy Holiday to you and yours!
The TaxSlayer Pro Online site (including Practice Lab) will be placed in scheduled maintenance on Monday, December 16th from 8:00p – 10:00p ET. During this window, users will not be able to access the site.
6:54 pm — The errors have been resolved. We will continue to monitor the situation
We are currently experiencing server errors in the Practice Lab and in your production sites. We have opened an emergency ticket and the engineers are trying to determine the cause of the errors.