Category: Training

VITA/TCE Support: Thursday, November 19th

18 Nov 20
Craig Smith
No Comments

TaxSlayer VITA/TCE support will be closed on Thursday, November 19th beginning at 10:30am ET for the remainder of the day (5:00pm ET) for a company Thanksgiving celebration. Normal off-season support hours will resume on Friday, November 20th at 8:00am ET.

Practice Lab 2020: Above the Line Charitable Deduction

13 Nov 20
Craig Smith
No Comments

One of the CARES Act updates impacts allowable charitable cash contributions for Standard Deduction filers. The deduction of charitable contributions is generally reserved for taxpayers that itemize their deductions. With the CARES Act, Standard Deduction filers can now deduct up to $300 in cash contributions. The allowed above-the-line deduction will carry to Line 10b of the 2020 Form 1040. Additional information can be found here.

This 2020 calculation is already implemented within the 2020 Practice Lab. To see the calculation carrying to Line 10b of Form 1040, you must generate the PDF from the Client List or Summary/Print menu. The 1040 View still reflects 2019 and will be updated to reflect the 2020 1040 prior to the beginning of the filing season.

Note: Non-cash contributions, when applicable, are carrying to Line 10b of Form 1040. This discrepancy has been reported to our development team.

Practice Lab 2020 — A couple of quirks (2020 Calcs are now available)

10 Nov 20
Kim Manuel
No Comments

Update 4:00 pm

  • We are still hearing challenges of the PDF not generating from Summary/Print…we are reviewing.  You can generate a PDF from the client list.

Update 1:20 pm

  • Printing is now generating from Summary/Print…

Update 11:15 am

  • Printing is available from the Client list.  We are still working to resolve the print generator from Summary/Print

Update 10:30 am

  • 2020 calculations are now available
  • We are working to resolve some issues with 2020 prints

 

2020 Calculations (Resolved as of 10:30 am…2020 calculations are working as expected)

We are still working to deploy the 2020 calculations.  You can currently start a new return and complete it through personal information.

Display Issue

No need to adjust your eyes or your browser settings, the left side of the check boxes are not displaying properly

 

 

 

 

 

 

 

 

 

 

 

 

Error printing from the client list

We are currently looking at the Print Operation Failed message when printing from the client list.  This is tied to the deploy of the 2020 calculations

TaxSlayer Pro Online: Refundable Portion of American Opportunity Credit (RESOLVED)

10 Feb 20
Craig Smith
No Comments

Update: 2/12/2020 – Issue 4208 is now resolved.


Update: 2/11/2020 – Issue 4208 is actively being worked. The update should be released this week. This blog post will be updated once the update is live.


Issue 4208:

Unable to Claim Refundable Portion of American Opportunity Tax Credit (AOTC) for Students that provide more than half of their own support.

Workaround to Calculate Refundable Portion of American Opportunity Tax Credit (AOTC):

In Basic Information, check the box indicating the Taxpayer CAN BE claimed as a dependent on another return but IS NOT claimed as a dependent. Complete the Education Credit menu and answer YES to qualifying for the Refundable Portion of AOTC when asked. Continue to save the entry. Return to the Basic Information page and uncheck that Taxpayer CAN BE claimed as a dependent on another tax return. The Refundable Portion of AOTC will remain calculated on the return as long as the Education Credit menu is not accessed again.

Subscribe to VITA/TCE Blog

24 Jan 20
Craig Smith
No Comments

To subscribe to the VITA/TCE Blog, follow the below steps. Subscribing will allow you to receive automatic e-mail updates highlighting recently published blog articles (generally around 10:00am ET). These come in handy during tax season!

STEP 1:

  • Visit the VITA/TCE Blog and open any blog post.

STEP 2:

  • Scroll down the page until you see the below “RSS Feed” option on the right-hand side of the screen.
  • Enter your e-mail address, check the consent checkbox, then select “Sign Me Up”

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


STEP 3:

  • Check the reCAPTCHA box then select “Complete Subscription Request”

 

 

 

 

 

 

 

 

 


STEP 4:

  • Check your provided e-mail account to finalize the subscription process.

 

TaxSlayer Pro Online: Print Issue – All Years (RESOLVED)

19 Jan 20
Craig Smith
No Comments

9:21am ET: At this time, prints for all years have returned to normal operations.


9:03am ET: The issue has been identified and actively being worked at this time. During this period, you may experience interruption with real-time calcs.


8:49am ET: We are currently investigating as to why generating a PDF is not rendering for all years.

TaxSlayer Support: New Year’s Eve and New Year’s Day

30 Dec 19
Craig Smith
No Comments

VITA/TCE Support will be closed on Tuesday, December 31st through Wednesday, January 1st. In-season customer support hours will resume on Thursday, January 2nd at 8:00am ET.

VITA/TCE Support: Monday, December 23rd

23 Dec 19
Craig Smith
No Comments

VITA/TCE support will be closing today, December 23rd at 5:00pm ET for Christmas holiday. Regular support hours will resume on Thursday, December 26th at 8:00am ET. Merry Christmas and Happy Holiday to you and yours!