EVERY email you submit to VITA/TCE support should include at least one of the following
- EFIN -or-
- SIDN
- Last 4 of the TP SSN (if reason for contact is about a return(s) at your site)
We are seeing at least 75% of all emails coming in without this information. Unless the email is very generic, the support team will have to send a reply back asking for identifying information. Please help us provide a more timely resolution by including this information in your original email.