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Contacting VITA/TCE Support: Tip for getting a quicker resolution

03 Feb 22
Kim Manuel
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EVERY email you submit to VITA/TCE support should include at least one of the following

  • EFIN -or-
  • SIDN
  • Last 4 of the TP SSN (if reason for contact is about a return(s) at your site)

We are seeing at least 75% of all emails coming in without this information.   Unless the email is very generic, the support team will have to send a reply back asking for identifying information.  Please help us provide a more timely resolution by including this information in your original email.

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