We currently have an issue reported where if the following happens, the signatures are no longer being displayed on the return
- The taxpayer changes their signature via their registered customer portal and it no longer prints on any forms
- Preparer clears or edits the taxpayer signature from the submission page and it no longer prints on any forms
(Issue 6556)
We are actively working to resolve this. We recommend you encourage the taxpayer to only sign once (my signature looks like I signed a squiggly line with the wrong hand, but it is still a signature). We also strongly recommend you don’t clear it from within the application until this is resolved.