Update 2:00 pm EST: This has been resolved. You may now complete the e-file process for the impacted returns.
Update 10:56 am EST: We believe we have identified the root cause of the error message on the e-file page. We know if the return has one or two of the following conditions, it will render the error:
- Schedule A for Medical and Dental Expenses,
- F5695 for Nonbusiness Energy
This is most likely related to the e-file blocks we recently removed. We are having our development team look at the code. During the meantime, you will need to tag these returns from the Client List (you will not be able to access them from the submisison page) so you know to come back and e-file them once this is resolved.
We have had a few reports of volunteers getting an Error Page when clicking Save on the E-file page. We have opened an issue 4541 and also opened an internal IT ticket to see if we can isolate where the error is coming from.