Update 6:25pm: Real time calcs have been turned back on. Thank you for the patience as we worked through bringing everything back online.
Update: 5:52 pm: We are in the process of turning “Real time” calcs back on. Otherwise, the application is running as expected.
Update 4:51pm: We are in the process of turning off “real time” calcs (the ones that display in the right nav bar) to see if this allows enhanced performance on the application
Update 4:38 pm: Sorry for the delayed update. We are continuing to work to improve the performance of the application. We are receiving e-files and they are going through the system.
Update 4:04 pm: If you get the blank white page when opening a return, click on the left navigation bar to proceed through the program. You can go to the personal info page and send your taxpayer a customer portal invite. This will allow you to Quality Review or complete their return at a later date. The calculations are loading slow. We are continuing to communicate with the dev team on a permanent resolution
Update 3:38pm: The site is no longer in maintenance mode, but running slower than expected.
Update 3:15pm: We are still working on the deploy. You are most likely experiencing server errors (or time out errors) when trying to login. If you are inside the application, you are most likely experiencing slowness. We are in constant communication with development to get an ETA. We are putting the site in maintenance mode to complete the deploy
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Update 3:00 pm: We are making an emergency deploy. You may experience getting kicked out during this process
Update 2:45: The returns are opening and you can create new returns, but site is running slower than expected.
We have opened a critical ticket to resolve the error messages when attempting to open and/or create a new return. We will update this blog with additional information.