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FSA Kiosk Users: Usage of Tiny URL and other URL shorteners

15 Feb 21
Kim Manuel

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Update 2/15/2021:  We are hearing that other URL shortening programs may also be “hit and miss” with their redirect services.  We (TaxSlayer) have no control over how a third party URL shortening program works with our URLs.  We STRONGLY recommend that you use the URLs we generated and distributed.

If your taxpayer got redirected to the wrong TaxSlayer.com site with a shortened URL, you will need to send them the TaxSlayer URL that we originally sent them and walk them through deactivating their return and starting it again with the proper URL and from the VITA/TCE Self-Prep Kiosk landing page (pictured below)

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We are hearing reports that links shortened using Tiny URL are no longer working as they were when they were created.  They are NOT redirecting to the appropriate VITA/TCE Kiosk landing page.  We have not seen this with other URL shortening programs.

The original URLs distributed are working as expected.  Your taxpayers should 100% of the time be directed to the VITA/TCE Landing Page.  If they are not, you need to ensure you are using the URL that you received from TaxSlayer.  We have no control over any redirects generated by a URL shortening application.

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