Recommended method: Email because 90% of the time we need to conduct research that is taxpayer specific. However, we do provide support to the site that is hosting the FSA URL via VITA/TCE Email or phone support. You will need to have the following information:
- SIDN Assigned to the FSA URL
- Taxpayer Email (Email address used to create their FSA taxpayer account)
- Taxpayer Username (username they created with your FSA URL)
- Specific error message: (reject code, validation error, or any other type of error message the taxpayer may be seeing)
Note: VITA/TCE support cannot interact directly or indirectly with the taxpayer. The taxpayer will be directed back to your site.
DO NOT give out the VITA/TCE support number or email address to your taxpayer.