As you are working with your taxpayers either via your virtual model or those using the FSA Kiosk URLs, you should be reminding your taxpayers/clients that their IP PIN changes each year and they should have received a new PIN to avoid rejects and delays in their tax return. FSA URL Sites, you may want to send this information with your emails in the event your taxpayers get rejected for IP PIN, they know how to retrieve it.
https://www.irs.gov/identity-theft-fraud-scams/retrieve-your-ip-pin
If we assigned you an Identity Protection PIN (IP PIN) and you lost it or you didn’t receive our CP01A Notice with your new IP PIN, you’ll need to retrieve it or have it reissued to ‘e-file’ your return.
We assigned you an IP PIN if you:
- Received a CP01A Notice
- Opted-in to receive an IP PIN
- Tried to e-file your tax return and it was ‘rejected because you didn’t include an IP PIN’
How to retrieve your IP PIN online
You may use our Get an IP PIN online tool to retrieve your current IP PIN. We require you to register and verify your identity in order to use the tool. This process is essential to protect your personal and tax information. Please refer to “Step 2: What You Need”, before using the online tool. Follow the prompts to retrieve your IP PIN.
If you previously created an online account and obtained an IP PIN, access Get an IP PIN and log in to your account with your username and password. You may be required to verify your identity again due to our increased account security. Follow the prompts to retrieve your IP PIN.
How to get your IP PIN reissued
If you’re unable to retrieve your IP PIN online, you may call us at 800-908-4490 for specialized assistance, Monday – Friday, 7 a.m. – 7 p.m. your local time (Alaska & Hawaii follow Pacific Time), to have your IP PIN reissued. An assistor will verify your identity and mail your IP PIN to your address of record within 21 days.
Exceptions:
- If you’ve moved since January 1 of this year, or
- It’s after October 14 and you haven’t filed your current or prior year Forms 1040 or 1040 PR/SS.
If you cannot access the Get an IP PIN online tool, your best alternative at this time is to file your tax return by paper without your IP PIN.