We are aware that some users with the following e-mail providers: [email protected]; [email protected]; or [email protected] may be experiencing issues with receiving the MFA e-mail.
We have verified that our MFA emails are being distributed to all email accounts. If you are not receiving them, we recommend checking your junk mail or spam mail. MFA allows you to either receive a code via email or text. If you continue to have issues receiving the emails to access the application an alternative would be to use a different email account or add a cell phone number to receive MFA via text messaging. Another troubleshooting tip would be to add [email protected] and [email protected] as a safe sender within your e-mail account settings.
Customer support can assist you adding a cell phone number or changing to a different email account.