Update 2:43 pm — verification code emails are now functioning properly. You will most likely need to request a new code if yours was delayed and you have since closed your browser session
Update 2:05 pm — 2014 calculations and prints are rendering
Update 1:59 pm — 2015 calculations and prints are rendering
Update 1:56 pm — 2016 calculations and prints are rendering
Update 1:42 pm — We are in the process of making the prior year calculations and prints available. This process will take approximately 1 hour to complete.
Update 1:29 pm — 2017 print is now rendering a PDF from all areas, Client List, Summary/Print and the Submission page in e-file. I am going to keep this blog post updated with prior year information as well.
Update 1:21 pm — Print from Summary/Print is now rendering a PDF. We are now working on bringing the print up from the Client List and E-file
Update 1:17 pm — We are testing print internally now and will post another update in approximately 10 minutes
Update 1:07 pm — We are in the process of making the print available. This also appears to be impacting getting authentication emails. Once we get print back online, we will look at this.
Update 12:49 pm — We are still actively working to get 2017 prints rendering as the top priority, and then investigate prior years
Update 12:36 pm — Items impacted:
- TY2017 — All prints
- TY2016 — Prints and calculations
- TY2015 — Prints and calculations
- TY2014 — Prints and calculations
Update: Ticket 1478 is currently being worked by our IT and software engineers. This is impacting 2017 and 2016 printing inside and outside of the return
We have opened a ticket to investigate the PDFs not generating for print