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Pro Online 2019: Error going from E-file to Submission Page (RESOLVED)

03 Feb 20
Kim Manuel
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Update 6:06 pm EST:  We are seeing the submission page render as normal.  We will continue to monitor the pages throughout the evening


 

Update 5:27 PM EST:  We are seeing the submission page being rendered at sites.  It is currently taking about 5 seconds to switch between the efile and submission page.  We are continuing to monitor the pages until we have a final resolution.  If you cannot complete the return, you can tag it so you know to come back and e-file it when you can navigate between the pages.  You can print a copy of the return with your site specific print sets from the Client List.


 

We are currently rendering an error message when you attempt to click Save on the e-file screen to progress to the submission page.  You will need to click Main Menu to get off the page.  The engineers are currently researching the error.  You can tag the return from the client list so you know to go back and complete e-file section.

Error Page

An unexpected error has occurred. Please try again later or contact support with details of this incident.
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