Update 6:57 pm: We are showing signs of the site rendering pages and prints as expected. We are continuing to review the logs to determine what caused the sudden slowdown and error pages.
Update 6:49 PM EST: The engineers are investigating the sporadic behavior. Not all volunteers are experiencing the same thing and some are experiencing no issues. Below is what we are hearing from volunteers:
- Taking over 3 minutes to login
- Timing out when logging out
- Cannot open existing returns
- Cannot start new returns
- Run time errors when moving through the return
We are aware there is something going on with the site. We have just opened an emergency ticket for the developers and engineers. We will update the blog momentarily with more news/