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Pro Online: Slowness and Error Messages (RESOLVED)

02 Mar 20
Kim Manuel
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10:49 am EST:  As of 10:45 EST, all application services have been restored.  If you are experiencing an error message, please logout and close the instance of your browser and start a new one, or you can clear your cache.  We are continuing to monitor the application.


 

10:45 am EST:  You should now be able to login with an error, opening an existing return, create new returns, print, etc in 2019.  We are checking the prior years now.


 

10:30 am EST:  Our engineers are working to resolve the errors.  We are seeing some calculations and prints.


10:20 am EST:  You may also be experiencing a runtime error when trying to login to the site

 

Server Error in ‘/ProAvalon’ Application.


Runtime Error

Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated.

10:15 am EST:  We have opened an emergency ticket with our IT and Dev teams.  We are getting reports of slowness an errors.

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