2/25/2020 – This issue was resolved with this mornings deployment.
Scenario: The volunteer is using Internet Explorer and receives the following error message when clicking “Start New Return”:
Error Page: An unexpected error has occurred. Please try again later or contact support with details of this incident
Solution: We will need to release a code change to bypass this error message. We will deploy this on Monday at the earliest.
Workaround: You will need to use the most current version of Edge or Chrome.
Note: If you receive this on any other browser, make sure you are at the most current version of the browser and make sure the error is cleared from your cache.