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Problems Loading MA Returns (RESOLVED)

15 Feb 19
Kim Manuel
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(COMPLETE) Update 4:25pm EST: All deployments have been completed. At this time, loading the MA state program should function as expected. We apologize for the inconvenience this has caused your sites, volunteers, and taxpayers.

Update 4:12pm EST: We are now deploying to the last set of servers.

Update 4:04pm EST: We have finished deployment to 24 servers and are now deploying to the fourth set at this time.

Update 3:53pm EST: We have finished deployment to 16 servers and are now deploying to the third set at this time.

Update 3:41pm EST: We have finished deployment to the first 8 servers and are deploying to the second set at this time.

Update 3:30pm EST: We are in the processing of deploying to the first set of 8 servers.

Update 3:22pm EST: Our current level of concurrent users on the site is now at an optimal volume to proceed with the second rolling deploy to the web services to minimize potential disruptions across all sites. This should take approximately 1.5 hours to complete and will begin at 3:30pm EST.


Update 12:36 pm EST:  Due to the number of concurrent users on the site, we deployed to the calculation servers first in an effort to minimize potential disruptions across all sites.  We are currently watching the number of concurrent users in order to conduct a second rolling deploy to the web services.

For those sites impacted by not being able to add a MA return, please make sure you utilize the return tag feature so you can go ahead and prepare the federal return.  You can also transmit the federal return and then use the State Only feature to send the state once you can add it to the return.


Update 11:56 am EST:  We are deploying to the last set of servers

Update 11:11 am EST:  We have deployed the fix to 24 services and are deploying the next set of 8 now (and yes, it is am in GA so I updated my other times

Update 10:59 am EST:  We have deployed the fix to 16 servers and are deploying to a third set of servers now.

Update 10:41 am EST:  We have deployed the fix to 8 servers and are deploying to a second set of servers

Update 10:26 am EST:  We are in the process of pushing out a fix to the MA loading issue.  We are doing this slowly across a few servers at a time to minimize potential disruptions.

We are aware that there is problem loading  MA returns.  The system will not let you add it to an existing return.  If you have a return with MA on it, you may experience a long running calculation.  If you can select the left navigation bar, select the personal information section to break the calculation.  You may want to delete the state and tag the return that it still needs MA to be added when available.

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