Update 10:00 am: The site is now running at normal speeds. If you are still experiencing any error or slowness, we recommend you log out, close the entire browser (not just your tab), Open a fresh instance of a browser and log back in.
Update 9:48 am: We are seeing start a new return work, but slower than expected. We are still looking at the slowness, we are restarting the webservices in the event you get kicked off
Update 9:31 am: We have identified the area of slowness and working to resolve it
9:15 am: We have been notified that the the site is running slower than normal and you are receiving unexpected errors starting a new return. We have opened a ticket and our engineers are looking at this.