Update 3/5/2020: We delivered a set of code changes on March 2nd in an effort to minimize the occurrence of this erroneous message.
Issue #4189
Scenario: The site is randomly receiving the error “Check EFIN, EIN, Address, Phone number in Configuration” when starting a new return. You have been successfully creating returns.
Solution: We are trying to reproduce this in house so we can deliver a programmatic solution.
Workaround: Logging out of the application and back in potentially resolves the issue. Reports from the field indicate that clearing your cache resolves the immediate issue. If clearing the cache does not work, rebooting the computer clears the error. We recognize these are workarounds and are looking for a permanent solution.