Inside This Issue: Quality Oversight Reviews
Purpose:
The Quality Site Requirements (QSRs) were developed to ensure VITA/TCE sites have consistent guidelines to assist with the operation of each site. IRS Quality Site Requirement Alerts (QSRA) are issued by IRS to help provide site/local coordinators and volunteers with reminders on QSR compliance.
Link(s) to latest QSRA: Link Update! QSRA 2022-01 Quality Oversight Reviews
Key Messages for IRS VITA/TCE Partners:
Site/local coordinators are to ensure all QSRAs are reviewed and discussed with all volunteers. It is recommended that you hold daily debriefings with your volunteers to review identified trends. This is also a good time to allow your volunteers the opportunity to read the alert(s), ask questions or discuss any concerns surrounding their tax preparation experience.
Contact information:
Partners are encouraged to direct any questions or concerns to their Relationship Manager.