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VITA/TCE KIOSK FSA: Issue with prior year taxpayer accounts [RESOLVED]

28 Feb 23
Kim Manuel
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2/28/2023:  We have identified a situation where your prior year taxpayers are getting the following message after completing their initial login from your site specific URL  We are in the process of working on a solution for deployment.  We recommend the taxpayer wait until a solution has been deployed rather than create a new account.  Creating a new account will not give them the option to carry forward the information from the prior year return.  This is not impacting all taxpayers.  You may want to have them try to open up a new browser instance and try the URL again.

 

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