For sites experiencing slowness, click this link and follow the below instructions.

Click the type of Internet Connection used at your site. Examples include Cable Internet, Public WiFi, DSL, 4G, etc. This will automatically start the Internet speed test.

Take a screenshot of the results and e-mail to [email protected] with Subject Line “Speed Test”.

*For additional and more in-depth troubleshooting tips, please click here.*

The site will be placed in maintenance on Wednesday, May 8th to release the below software updates.

1040 VIEW (SUMMARY/PRINT)

• Correct the issue where the dependent age was not being displayed (Issue 3597)
• Correct a display issue where Schedule 4, Line 62a was checked instead of Line 62b (Issue 3368)

ARIZONA

• Correct an issue where Form 221 calculation for underpayment penalty was not being included with the return when completed (Issue 3615)

MASSACHUSETTS

• Correct an issue where the Schedule CB calculation was included in the return when entry indicated taxpayer did not qualify but the menu was completed (Issue 3607)
  • The qualifying YES/NO question was removed and Schedule CB will calculate based on entries on the screen

REPORTS

• The Return Questions with Consent Indicator Report is removed from Management Reports but still available in the regular report menu (generally under Custom Configuration Items) (Issue 3492)

*Click here to download a PDF of our Cumulative Release Notes.

The site will be placed in maintenance on Thursday, May 2nd to release the below software updates.

CALIFORNIA

• Removing “Can you be claimed as a dependent….” from CA Additional Personal Information menu. This data is pulled from Federal Basic Information
• Adding “Note: If born or died during year, enter 365” for CA HoH filers next to input field for “Number of days your qualifying person lived with you during the tax year”

ILLINOIS

• Adding an input field in the IL program to indicate the amount paid with the state extension to carry to Line 26 (Issue 3602)

MICHIGAN

• Correct an issue inside the MI Amended Return program where the drop-down answer for “Did the dependent live with you…” was not staying saved (Issue 3598)

MISSOURI

• Updating “Veteran” drop-down selection in MO-PTS menu to read “Disabled Veteran from Military Service”

ZIP CODE DATABASE

• Adding Zip Code 93036 for Oxnard, CA (Issue 3519)

*Click here to download a PDF of our Cumulative Release Notes.

The site will be placed in maintenance on Tuesday, April 30th to release the below software updates.

CONNECTICUT

• Correct an issue where Schedule CT-SI, Part 2 Adjustments not including Column D in calculations on Schedule CT-1040AW (Issue 3576)
• Correct an issue where Schedule CT-1040AW, Column C was not showing income when a negative value (Issue 3575)

MASSACHUSETTS

• Added a state prompt when Federal return shows taxable pension income for users to visit the Exempt Pensions and Annuities menu. Prompt will show when first creating the MA return when pension/annuity income is reported on the Federal return

NEBRASKA

• On the NE Short-View (after Federal Basic Information), the High School District and County drop-down questions were switched to match the flow in NE Basic Information (Issue 3582)

NEW YORK

• Added an input field in the IT-249 menu Long-Term Care Insurance Credit menu to account for credits already applied against the tax. Entries carry to Line 21 under Schedule H for IT-249 (Issue 3014)

*Click here to download a PDF of our Cumulative Release Notes.

The site will be placed in maintenance on Tuesday, April 23rd to release the below software updates.

ALABAMA

• Correct an issue with the Federal Income Tax Deduction Worksheet not allocating between TP and SP when MFS and filing for Spouse (Issue 2894)
  • An adjustment field was added to adjust the Federal Tax Liability that carries to Line 12 of AL-40.

CHILD AND DEPENDENT CARE 

• Correct an issue where a Single or HoH return would get an error when adding a qualifying person to Step 3 (Issue 3516)

DEPENDENT MENU

• Added a checkbox to indicate if the Dependent/Qualifying Person made over $4,150 during the year

FORM 6251

• Correct a calculation issue on Line 5 when earned income is present – not being added to default exemption amount (Issue 3417)

MARYLAND

• Correct an issue where entries made in the HTC menu for Spouse/Owner field for income sources were not all carrying to PDF (Issue 3536)

WEST VIRGINIA

• Correct an issue where the Taxpayer’s e-mail address is required for E-file when WV is marked as Paper Return.

*Click here to download a PDF of our Cumulative Release Notes.

Update 6:37pm ET – The deployment is complete and Issue 3548 is now closed. Impacted returns can be submitted at this time.

The fix for Issue 3548 will be deployed this evening. This post will be updated once the deployment is complete.

E-FILE: DIRECT DEBIT

• Resolve the issue causing the erroneous direct debit page validation not allowing some users to proceed past the E-file page (Issue 3548)

We just wanted to mention that we are currently experiencing inclement weather in our area. You may experience delays or dropped calls when contacting support via phone due to the weather. E-mail and Chat support should not be impacted.

TaxSlayer VITA/TCE Support will be closed on Easter Sunday, 4/21/2019. Beginning Monday, April 22nd, off-season customer support hours will begin as follows:

• Sunday: CLOSED
• Monday-Friday: 8am-5pm ET
• Saturday: CLOSED