1:38pm ET – We have been continuing to monitor and investigate internal systems and performance has maintained consistent.

1:08pm ET – Management Reports are still turned off at this time.

1:01pm ET – Real-time calculations (Refund Generator) are now back on in 2018 and normal program behavior has been consistent.

12:40:pm ET – Real-time calculations (Refund Generator) will be turned back on over the next several minutes. We have consistently seen normal operations for the past 30 minutes or so but are continuing to investigate.

12:26pm ET – No additional updates at this time as investigation continues.

12:11pm ET – No additional updates at this time. Still continuing to investigate while Real-time calculations are turned off.

11:54am ET – Real-time calculations (Refund Generator) has been turned off at this time.

11:49am ET – No additional updates at this time as investigation continues. Real-time calculations (Refund Generator) may be switched off but will update if and when that is the case.

11:35am ET – “Management Reports” have currently been turned off while our engineers continue to investigate sporadic reports of slowness.

11:27am ET – If experiencing slowness, you may also see delays in Summary/Print loading. If your Summary/Print menu appears to be spinning and not loading, click “Basic Information” from the left-hand navigation to exit the loop.

11:08am ET – We have received sporadic reports of slowness on the site and are beginning to investigate. If you are experiencing slowness, we recommend logging out and closing all browser windows (not just your current tab) and open a fresh session.

The site will be placed in maintenance on Tuesday, February 12th to release the below software updates.

CLIENT STATUS

• Correct a time-out issue when attempting to generate a PDF of an electronically filed submission from Client Status (Issue 2632)

COLORADO

• Correct an issue where the LTC credit was being allowed when the applicable income was above the allowed threshold (Issue 2599)

NEW YORK

• Correct an issue where “YES” selection for creating the NY Form Y was not staying saved for Yonkers Nonresident Earnings Tax (Issue 2636)

OREGON

• Correct an issue where allocated OR pensions inside the Part-Year program were not carrying to the PDF (Issue 2643)

REJECTED CLIENTS MENU

• Correct an issue where state reject listings are not also showing the reason why they were rejected (Issue 2621)

TRANSMISSION MENU

• Correct an issue where the phone number was not listed inside the Transmission Menu for applicable returns (Issue 2594)

*Click here to download a PDF of our Cumulative Release Notes.

12:28pm ET

The deployment has been applied to all servers. At this time, impacted sites with Rhode Island returns should now be able to access Summary/Print, see the Refund Generator with Results, and access E-file. Please let us know if you experience additional issues.

11:30am ET

The deployment for the fix is still occurring. As noted in the 10:47am ET update, deployment across all servers will take an hour or two before complete.

10:47am ET

The fix is currently being deployed at this time. For impacted sites with Rhode Island returns, calculations inside the returns should start to appear as the deployment continues. This will continue over the next couple of hours as the deployment continues across all servers.

10:37am ET

We anticipate having this resolved soon.

10:17am ET

Testing is still occurring in our pre-production levels before deploying live.

10:01am ET

The fix is currently being tested in our pre-production levels.

9:49am ET

Our engineers believe the issue has been identified and are working to resolve.

9:35am ET

Issue 2699 has been opened to investigate sporadic reports of the calc breaking in a return when a Rhode Island state return is added. We are looking into this.

The site will be placed in maintenance on Monday, February 11th to release the below software updates.

CALIFORNIA

• Correct a print issue for CA HoH (Form 3532) where the “NO” selections for Lines 3a and 3b were not being marked on the PDF (Issue 2579)

IOWA

• Correct an issue with Federally reported Tax-Exempt INT and how it carries to IA Schedule B (Issue 2546)

KENTUCKY

• Add an allocation field for Capital Gains when KY is Married Filing Combined return (Issue 2569)

*Click here to download a PDF of our Cumulative Release Notes.

The site will be placed in maintenance on Friday, February 8th to release back-end software updates.

*Click here to download a PDF of our Cumulative Release Notes.

2/7/2019

Issue 2538 is now resolved. Current functionality where 1099-R’s marked as IRA/SEP/SIMPLE will still be automatically subtracted from the WI return, when applicable. If a 1099-R is from a Pension or Annuity, the qualifying portion will be entered inside of the WI return. There is a new “Retirement Income Exclusion Worksheet” menu to enter the qualifying portion(s) of Pension and/or Annuity income. Text within this menu, as shown below, indicates IRA distributions have already been carried over to assist in avoiding double-entry by the preparer. Also, a state prompt was added to the WI program (shown below) that will indicate to the preparer pension income has been found on the Federal return. This prompt only shows when first creating the WI return and only when pension income is reported on the Federal return.

2/6/2019

Issue 2538 was not included in this morning’s deployment. Once deployed, there will be a new “Retirement Income Exclusion Worksheet” menu as well as a prompt that users will see when first creating a WI return to complete this menu if pension income is found on the Federal return.

2/5/2019

Issue 2538 should be pushed live in the next deployment which should be this week. Possibly tomorrow (Wednesday) at the earliest. Once live, this post will be updated to detail what was included in the update.

2/1/2019

We have opened Issue #2538 to correct a previous WI update where “Code 26” for the WI retirement subtraction was removed as a drop-down selection within the Wisconsin program. Currently, “Code 26” is automatically calculated based on Federal return entries when a 1099-R is present and marked as an IRA/SEP/SIMPLE but 1099-R’s that are from Pensions or Annuities are not being included in the automatic calculation. Once Issue 2538 has been resolved, additional details will be provided in this post as to what was included in the update.

At this time, we would advise holding WI returns with pension/annuity income that would qualify for this subtraction until this post has been updated. We anticipate this being resolved next week. However, any Federal returns can still be transmitted as usual. Impacted WI returns can be transmitted as a “State Only” once resolved.

The site will be placed in maintenance on Thursday, February 7th to release the below software updates.

CALIFORNIA

• Correct an issue where an Additional Subtraction entry for the Schedule CA was not carrying to Part II, Line 12, Column B (Issue 2550)
• Correct an issue where the full amount of Federally reported Cash Gifts to Charity was not pulling to Schedule CA, Line 11. The dollar value of Charitable Miles was not carrying (Issue 2551)

MISSOURI

• Removing an e-file block specific to the MO-PTC when rent paid is more than household income. This is due to some taxpayers using savings accounts to assist in paying rent (Issue 2558)

NEW JERSEY

• Correct an issue where an E-file Block for NJ Form 2450 was being prompted in error (Issue 2595)

WISCONSIN

• Correct an issue where an automatic subtraction calculation was being removed from the return when four (4) additional entries were made inside the Other Subtractions menu (Issue 2529)
• Adding a Retirement Income Exclusion Worksheet menu to the Subtractions from Income menu. This will help users properly deduct qualifying pension income that is not subject to WI tax (Issue 2538)
  • For additional information, please click here.

*Click here to download a PDF of our Cumulative Release Notes.

Michigan Department of Treasury send the below messaging to software vendors today.

“Due to the recent weather closures for state of Michigan offices, the Michigan Department of Treasury is in the process of issuing acknowledgments for e-filed income tax returns. It is anticipated that this process will be caught up by the close of business Friday, February 8.  We apologize for any inconvenience this may cause.”