Update 10/07:  VITA/TCE support is back to regular support hours via telephone, chat and email.  We want to take a moment to thank all of you for your patience and support through these unusual circumstances.  August and the surrounding CSRA areas still have a long road to recovery.  The majority of all employees finally  have power restored, but it is now time to really assess the physical property damages and determine the best course of action to rebuild.  #Augustastrong

Update 10/02:  VITA/TCE support will have limited support via email only for the remainder of the week as many of our employees still remain without power.

Update 9/29:  VITA/TCE support will continue to remain closed on Monday and Tuesday due to the devastating impact of Hurricane Helene.  The majority of the Augusta area is without power and water.  We will re-evaluate the situation on Tuesday and update the blog accordingly.  Please be patient while we allow our TaxSlayer team focus on the safety and well-being of their families.

Note:  This does not impact the ability to use TaxSlayer Pro Online, as our data centers are not housed in the Augusta/CSRA area.

Update:  The path of Hurricane Helene took a path closer to our area than we anticipated.  Due to power outages and the dangerous weather conditions, we are closing VITA/TCE support for today:  Friday, September 27th.  We will resume normal VITA/TCE hours on Monday, September 30th.

Due to expected Severe Weather in the Southeast over the next couple of days, TaxSlayer support availability may be impacted. At this time, normal off-season support hours are expected but this could change. This blog post will be updated with the latest updates as they are available.

9/25/24 – Outstanding acks are now being returned.

We are aware of some 2021-2023 returns stuck in “sending” or “transmitted” status since Monday, 9/22/24. Our developers are aware and looking into this issue. This post will be updated when the issue has been resolved and acks are being returned.

A deployment is scheduled for the morning of Thursday, September 12th to release the below update(s). Access to the program may be limited during a deployment.

F8863

• Expand EIN Database to 8863 institution entries (Enhancement)

Software vendors received the below messaging from the Ohio Department of Taxation.

“Ohio is experiencing a delay of processing MeF transmissions and sending acknowledgements for all electronically filed Ohio taxes (Individual Income Tax, Muni, PTE/Fiduciary) as of today.  We will communicate when this has been corrected.“

A deployment is scheduled for the morning of Tuesday, September 10th to release the below update(s). Access to the program may be limited during a deployment

CLIENT LIST

• Dynamic client list not showing all returns in office when greater than 1,000 (Issue 2548)

PREPARER SETUP

• Preparer(s) Menu is missing the “Archive” column when status is “Inactive” (Issue 2541)

A deployment is scheduled for the morning of Tuesday, September 3rd to release the below update(s). Access to the program may be limited during a deployment.

1099-MISC

• Expand EIN Database to 1099-MISC (Enhancement)

COLORADO

• TABOR credit is calculating after the 4/15 deadline even when CO as no tax liability or withholdings (Issue 2545)

A deployment is scheduled for the morning of Thursday, August 29th to release the below update(s). Access to the program may be limited during a deployment.

FORM 1099-NEC

• Add EIN Database function to Form 1099-NEC (Enhancement)

REPORTS

• Within Management Reports is a new report called Federal Electronic Forms Report which shows which Federal forms are present in returns. Available to run at the site level and group level (Enhancement)

A deployment is scheduled for the morning of Tuesday, August 13th to release the below update(s). Access to the program may be limited during a deployment.

CAPITAL GAIN & LOSS MENU

• Add back the adjustment letter codes (Enhancement)

CUSTOM QUESTIONS

• Hide the question and answer bank in e-file for spouse when “Required if MFJ” selected and return is NOT MFJ (Enhancement)

KANSAS

• K-40SVR “I authorize the Director of Taxation…” not being marked on the print (Issue 2528)