VITA/TCE customer support will close at 2:30pm ET on Monday, August 8th. Normal off-season support hours will resume on Tuesday at 8:00am ET.

The site will be placed in maintenance on Thursday, August 4th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up to 3 hours to complete. During this time, access to the program may be limited.

FORM FINDER

• Add 1099-S to the Form Finder navigation (Update)

FSA

• New accounts were not being verified has qualifying FSA returns (Issue 7286)

The site will be placed in maintenance on Thursday, July 21st, beginning at 5:00am ET to release the below update(s). Note that deployments may take up to 3 hours to complete. During this time, access to the program may be limited.

E-FILE

• Correct the timeout issue users experienced when exiting e-file to return to site main menu
• Accepted Federal returns locking as Paper Return Type which is preventing state-only e-files (Issue 7287)

TaxSlayer offices will be closed on Monday, July 4th for, well, the Fourth of July. Normal off-season support hours will resume on Tuesday, July 5th.

Software vendors received the below messaging from Pennsylvania.

“MeF was shut down on the PA side on Thursday, May 26th due to an expired security certificate. We are trying to resolve this as quickly as possible (hopefully in the next day or so), but in the meantime we are not bringing in new submissions.”

There is nothing for you to do at this time. Acks will start appearing once PA resolves their issue.

The site will be placed in maintenance on Thursday, May 26th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up to 3 hours to complete. During this time, access to the program may be limited.

E-FILE

• Add “Save & Return” button back to the Submission page of e-file (2021 Update)
• Remove the “Collect Fees” message that pops on Submission page of e-file (Issue 7208)

The site will be placed in maintenance on Tuesday, May 10th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up to 3 hours to complete. During this time, access to the program may be limited.

CLIENT STATUS

• Display issue on Client Status for Dependent D.OB. (Issue 7191)

QUESTIONS REPORTS

• Running the questions reports triggering an error (Issue 7084)

On Friday, May 6th at 5:00am ET, planned off-season maintenance will take place in the VITA environment. Expected downtime is less than 10 minutes.