Due to expected Severe Weather in the Southeast, TaxSlayer offices will be closing at 3:00pm ET. Normal support hours are expected to resume on Friday, February 7th at 8:00am ET.
Due to expected Severe Weather in the Southeast, TaxSlayer offices will be closing at 3:00pm ET. Normal support hours are expected to resume on Friday, February 7th at 8:00am ET.
The site will be placed in maintenance on Thursday, February 6th beginning at 5:00am ET to release the below update. Note that deployments may take up to 3 hours to complete. During this time, access to the program may be limited.
CLIENT LIST (2018)
QUESTION TEMPLATE
Click here to download a PDF of our Cumulative Release Notes & Program Enhancements.
The site will be placed in maintenance on Wednesday, February 5th beginning at 5:00am ET to release the below update. Note that deployments may take up to 3 hours to complete. During this time, access to the program may be limited.
CALIFORNIA
CONNECTICUT
FSA SOFTWARE
KENTUCKY
SUBMISSION PAGE
Click here to download a PDF of our Cumulative Release Notes & Program Enhancements.
Wisconsin has released messaging that WI returns rejected for the below reason can be resubmitted on February 11th. This would impact any return where the “Tuition and Fees Deduction” is being claimed.
Reject Code – Category: Schema Validation
The element ‘Additions’ in namespace ‘http://www.irs.gov/efile’ has invalid child element ‘TuitionFees’ in namespace ‘http://www.irs.gov/efile’. List of possible elements expected: ‘FederalDepreciation, FederalCapitalLosses, FederalOrdinaryLosses, WisconsinCapitalGains, WisconsinOrdinaryGains, OtherAdditions’ in namespace ‘http://www.irs.gov/efile’.
The site will be placed in maintenance on Tuesday, February 4th beginning at 5:00am ET to release the below update. Note that deployments may take up to 3 hours to complete. During this time, access to the program may be limited.
CALIFORNIA
INJURED SPOUSE FORM
MASSACHUSETTS
REFUND SUMMARY

Click here to download a PDF of our Cumulative Release Notes & Program Enhancements.
The site will be placed in maintenance on Monday, February 3rd beginning at 5:00am ET to release the below update. Note that deployments may take up to 3 hours to complete. During this time, access to the program may be limited.
ARIZONA
CONNECTICUT
DELAWARE
ILLINOIS
INTEREST/DIVIDEND/OID PAGES
KENTUCKY
MARYLAND
MASSACHUSETTS
NEW YORK
NORTH CAROLINA
OHIO
PENNSYLVANIA
REJECT CODE
RESIDENTIAL ENERGY CREDIT
Click here to download a PDF of our Cumulative Release Notes & Program Enhancements.
Below are bullet points from our opening presentation of the All Partner Call before opening up for Q&A from the field.
E-file
Application
Federal
States
Return Tags
Blog
Contacting Support
Q1: When will watermarks be removed from state returns?
Q2: Is there a platform to practice preparing tax returns using the software?
Q3: FSA Links – can they be shared publicly?
Q4: After a return is transmitted, we can no longer see our returns in Client List. Why?
Q5: Error when starting a return about EFIN not in database?
Q6: Foreign students – can we e-file 1040-NR and Form 8843?
Q7: Can FSA returns be printed and mailed by taxpayers?
2/3/2020 – This was resolved with the update this morning.
We have a high priority issue reported (Issue 4248) regarding future direct debit payment date entries in e-file reflecting as the present day when transmitted to the IRS and/or State Department. For example, if you choose Federal Direct Debit Return Type and choose 4/15/2020 as the debit date, the current date (i.e. 1/31/2020) is being transmitted. If taxpayers are coming to your site and wish to have a future direct debit listed for their return, we advise their returns not be transmitted until this post has been marked as resolved.