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Suggestion Box: Latest Update on Suggestions as of 12/31/2023

26 Mar 24
Kim Manuel
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Click here to view and download the PDF. The link will launch a BrainShark video with instructions on how to view the PDF’s.

Click here to submit a suggestion  

We encourage you to continue to send us suggestions throughout the summer and fall.

Three attachments:

  • Attachment 1:  Dedicated to application and federal suggestions
  • Attachment 2:  Dedicated to state suggestions
    • Sorted by state
  • Attachment 3:  TaxSlayer Suggestion Status
    • Broken into status categories

Reminder: The suggestion box should not be used for calculation errors or software issues.  You should reach out to VITA/TCE support.

Prior Year E-file (2022 & 2021) Update: You can now send your prior year returns (Updated 3/22)

22 Mar 24
Kim Manuel
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Update 3/22:  You can now send your 2021 returns

Update:  You can now send your prior year 2022 returns. Please continue hold impacted 2021 returns.

Please hold all PRIOR year (2022 and 2021) returns that have a 1099-R.  There has been a schema change that we need to incorporate into the application.  This IMPACTS 2022 and 2021 returns.  We recommend you using a return tag to easily identify these returns.

Connectivity: Internet outages may impact connectivity (03/21/2024 4:42pm Eastern) Update 3/22

21 Mar 24
Kim Manuel
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Update:  The internet outage issues appear to be resolved.


 

We are closely monitoring reports of several major internet outages or issues throughout the US at this time.  Major providers such as Xfinity, AT&T, and others have several areas of impact.

If you internet provider is impacted you may see slowness, random kick-offs, or odd errors with numbers.

DTF-948-O Notice from New York: What you need to know

12 Mar 24
Kim Manuel
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Your clients may receive or have already received a DTF-948-O, Request for Information, from the New York State (NYS) Department of Taxation and Finance requesting additional information regarding your 2023 New York City (NYC) residency. Their electronically filed NYS return indicated they may be a NYC resident, but NYC tax was not computed. This is because the questions related to being a NYC resident in our software were not completed and NYC tax was not charged.

If they receive the DTF-948-O and are a full year NYC resident, respond circling yes to the NYC question. NYS will compute the correct amount of full year NYC tax due. This may result in an adjusted refund being issued or they may receive a bill. If they do not respond in the time frame indicated, NYS will automatically make the adjustments to their tax return computing NYC resident tax for all of 2023.

For income tax purposes, New York City includes the Bronx, Brooklyn, Manhattan, Queens, and Staten Island. If they were not a NYC resident for all of tax year 2023 and they received the notification, they should respond promptly to the notice with the documentation requested so that NYS can make the correct adjustments to their return.

You do not need to file a NYS amended return at this time.

What returns can be electronically filed?

12 Mar 24
Kim Manuel
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Just a quick reminder, as we move into the final month of e-file on what types of returns can be electronically filed through TaxSlayer.

Federal 1040 (including 1040-SR, 1040-NR & 1040-SS) and State returns

  • Current Year (TaxSlayer 2023)
  • Prior Year (TaxSlayer 2022 and 2021)

Federal Amended Returns (1040X)

  • Current Year (TaxSlayer 2023)
  • Prior Year (TaxSlayer 2022 and 2021)

State Amended Returns

  • All years of state amended returns must be paper filed

 

 

Frequently Submitted Suggestion: Add an IP PIN Warning when return is carried forward

12 Mar 24
Kim Manuel
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If Prior Year Carryforward is used and anyone in the return had an IP PIN in the prior year and does not have one in the current year, a warning is displayed to the preparer at e-file:

March 8th All Partner Call Notes

12 Mar 24
Kim Manuel
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All Partner Call Notes – 3/7/2024

  • As of Monday the 4th, 1 million returns have been transmitted
  • E-filing warning related to missing 1095-A – fix will be deployed Friday
  • Reject Code 8962-070 – IRS says someone on the return had marketplace health insurance
  • State direct deposit and direct debit details recently added to Client Forms Listing Summary page
  • Subscribe to the blog – 6,628 subscribers as of this morning
  • Housekeeping reminders: One question at a time. Multiple questions get back in the queue. Keep questions general and not return/state specific

Q:  What is the status of Issue 1664?  We do everything via the portal and this is a problem when they cannot sign their return

A:  This was resolved by our IT team on Friday, March 9th

Q:  We are looking for a way to put in estimated costs in the invoice form.

A:  Go to Configuration>> Fees Setup to add in prices for forms.  This will automatically calculate the fees for you (will not be deducted from the return), but allows you to run reports and share with the taxpayer how much they saved by coming to a VITA site

Q:  Can you clarify the new warning pop up.

A:  The feature is designed to display a warning for the taxpayer’s that had 1095-A in the prior year and not on their current year if carry forward is used with the return.  It is currently displaying the warning for all accepted returns (Note:  This was resolved with Friday’s deploy)

Q:  I had a situation where a taxpayer brought in 3 separate gambling winning documents and we could not enter 3 separate items.

A:  We verified that the program allows you to enter multiple W-2Gs in the return

Q: I created a return and when it opened, we just got a blank screen.

A:  We have seen this happen occasionally and it is typically when carry forward is used and there is a deactivated return on our system with the same SSN.  At the point you get this, the only thing to do is to deactivate the return and start it fresh (do not select Reactivate)

Q:  Why would a FSA Kiosk user see a fee in their account:

A:  There are a couple of scenarios which will cause this.  (1) They did not login for the very first time this year with the correct URL.  For example:  If they went straight to www.taxslayer.com and logged in for the first time and then went to a Kiosk URL, they would be charged because when they logged into our commercial site, it set their flag as “commercial).  (2)  They did not create their account with the valid URL.  If they do not, their token does not get set.  Deactivate their tax return…start from the correct URL

Q:  When I click to print the return and I get 3 or 4 returns.

A: Reach out to support so we can try to replicate it on our end.

Q:    After we send the documents to the taxpayer via customer portal, can they save and/or print them

A:  Yes, they can open the PDF to print it and they can save it and/or print it.

Q:  Basic info page of the MI return has a place for special notes.  Do those notes get included in the e-file to Michigan.

A:  Yes those notes do get included in the Michigan e-file.

Q:  I have a specific form that keeps printing even though it is set to 0.

A:  Reach out to support so we can look at it.

Q:  How can I check on the status of suggestions that I have submitted.  I feel like the suggestion box is a black hole

A:  You can reach out to support with the tracking IDs and they can check on the status for you.  We review all of the suggestions and create requirements based on many of them each year.  There is a lot taken into consideration before a suggestion can be implemented, but for TY2023, we implemented 80+ items that came directly from the suggestion box.

Q:  Do preparer notes carry forward

A:  The “sticky” notes made do carry forward, but the notes entered under the Miscellaneous section do not because they are return specific and are attached to the e-file

Q:  Question on the portal:  Does the taxpayer see a you tube video?

A:  No, but the customer portal training on the Practice Lab is broken into a Preparer section and a taxpayer section which can be sent to the taxpayer.  However, that is a great suggestion.

Q:  3rd party designee section:  Can enter is specific for the federal, same for IA and WI.  Cannot do that for a MN return.

A:  If it is something the state offers, then we can look at adding it.  Yes there is an option at the bottom of the first page…will use the same 3rd party as the federal.  Can you reach back out to support with an example and ask them to forward to Kim or Craig

Q: Has the problem with excessive contributions been fixed?

A:  Need EFIN and last 4 so we can look at the return

Q:  Will you have video chat with TaxSlayer support?

A:  No, for a variety of reasons.

Q:   We are still getting rejects for prior year federal withholding.

A:  We adjusted the program based on IRS guidance.  However, we will reach back out and see if they have made additional changes that could be triggering the reject.

Volunteer Spotlight: In Rancho Cucamonga, a Team of Teenage Tax Slayers Helps Adults

07 Mar 24
Kim Manuel
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Link to New York Times article

At a high school in California, students help run a tax-return clinic. They get academic credit, breakfast burritos and life lessons.

On Saturdays at Rancho Cucamonga High School, the indoor-outdoor campus can resemble a community carnival.

Last week at 7:30 a.m., teams of spandex-clad, color-guard flag bearers warmed up for a competition on whatever patch of concrete was available. Setup was beginning for a Black cultural celebration.

And on a lower level, in a classroom sandwiched by a “Cash for College” meeting and a study session for students in A.P. Chinese, a group of teenagers filled out tax returns for anyone who had heard about their free clinic.

Three generations of one family came, having heard about the clinic from the fourth — the great-grandmother. They brought along a brand-new dependent: a 2-month-old baby. A boy in a Spider-Man suit watched Spider-Man videos while his grandparents received help. Two retirees — one a Harley enthusiast and another who arrived on a spiffy electric bicycle — checked in as well.

That anyone would trust high school students to prepare their returns is the doing of a little-known service called VITA, which stands for Volunteer Income Tax Assistance. It is an Internal Revenue Service program that trains people to help their neighbors with the annual task.

To participate, the students must plow through a kind of Income Tax 101 curriculum and then take tests drawn from Form 6744. (The I.R.S. has a form or publication for basically everything.)

At Rancho, as everyone refers to the school, the students work under the tutelage of Chris Van Duin, who has taught accounting there for 22 years. Each January, he starts showing up just after sunrise on Saturdays with breakfast burritos for his students.

On the day I was there, soft jazz was playing. At his desk, one screen displayed information on the clinic’s clients while another had the Manchester United-Fulham soccer match on mute. His cellphone rang every so often, because clinic clients have his personal number.

The students trickled in. Calob Chavez, 17, wants to be an investment banker. Destiny Linda, 17, hopes to get a doctorate in business someday. Many of them now look over their parents’ shoulders to make sure they file their tax returns on time and get every deduction.

There is no predicting who might turn up on any given Saturday. One victim of identity theft was trying to use a special PIN to file her taxes. Someone else was doing his taxes for the first time in seven years. He sat with seven neat stacks of paper in front of him. It looked like he would owe over $10,000.

“I wouldn’t wish that on my worst enemy,” said Nicholas Rosales, a 16-year-old junior who took his first accounting class a year ago and is now Mr. Van Duin’s teaching assistant.

Every tax return tells a story. Where do you live? What do you do? What kind of income does that yield? Whom are you raising, housing and helping — and how?

Reading even one return — let alone the 250 or so that the Rancho students put their hands on last year — is a kind of object lesson in personal finance. Ask the right questions of the person behind the numbers and you can learn a lot about how the world works and the paths to making your way in it.

When I first met with the students, they were perplexed by someone who was scheduled to come in the next day. She had five jobs in 2023. “How do people balance that many?” Nicholas asked.

On Saturday morning, Abigail Jimenez, 27, presented herself and explained. She had started the year as a salon-supply store manager. After a brief stint as a part-time receptionist, a competitor of the salon-supply store offered her a job and she jumped.

Then, she decided on a career change. Around the same time, she and her boyfriend moved, and she took a new job at a leasing company. Finally, as her professional interests shifted to numbers, she found work at an accounting firm, albeit one where they don’t file returns until later in the year, including those of their employees.

She wanted her refund, if any, as soon as possible, so she came to the clinic.

By 10 a.m., there were so many clients that there were no students left to help them. Groups huddled around computer screens, putting basic information into TaxSlayer, a software program. The guy with the seven returns was still there, walking in and out of the room every so often to talk on the phone.

Would he like to comment? “Hoooooo,” he said, tipping his head back before declining to say anything else.

The work winds down by noon each Saturday. In class, the students finish returns that they did not complete during the Saturday rush.

This year, Nicholas did his own taxes for the first time. “I work at Taco Bell,” he said. “I got an $8 refund. Which is $8 I can buy more candy with.”

But those refunds can get bigger over time if you know what to look for. “There are people who don’t have that knowledge,” Destiny said. “They lose out on a lot of opportunities.”