The current videos require the use of Flash in order to play them so we can continue to support Closed Captioning.  You will need to enable Flash for any browser you are using.

We are in the process of converting all of our training videos to a new format that will allow them to be viewed without the use of Flash and allow us to maintain the Closed Captioning and reporting features.  Our target for having all videos converted is October 10th.

The site will be put into maintenance mode on Tuesday, September 17th at 5:00 am Eastern to release a series of updates.  These are back end updates that will not be visible to the end user.

Click here to download PDFs

Click here to submit a suggestion

There are three attachments to review:

• Attachment #1:  Dedicated to application and federal suggestions
• Attachment #2: Dedicated to State suggestions
  • Sorted by State
• Attachment #3:  TaxSlayer Suggestion Status
  • Broken into categories
  • Duplicates have been removed and only list the TaxSlayer Responses
  • Column indicating when the item is expected to be delivered (TS 2018 or TS 2019)
  • Column indicating if the item was added or updated since the last document (as always…prone to human error!!).  None are marked for this particular post since it is the first one I have made for 2019.

Check out Attachment 3 to see the rest of the new and/or update items.

If you do not see your suggestion on the list, please note that we are still reviewing suggestions that were submitted after August of 2019.

Click here to download PDFs

9:19am ET – Phone support is now available. We apologize for any inconvenience.

The customer support phone lines are currently experiencing a technical outage.  Please reach out to us via customer support email

[email protected]

If you are currently hearing hold music, please disconnect as you will not be passed through to a support team member.

The site will be placed in maintenance on Tuesday, September 3rd to release a series of updates on the back-end.

The IRS MeF system is now available.

The IRS issues a Quick Alert that their MeF Production system is unavailable.

What does this mean to you?

We will not be able to transmit e-files and pick up Federal or State acknowledgements.

The following items were delivered to production Thursday, July 25th.

PUERTO RICO

• Corrected an issue where MFS returns and bona fide residents of PR were being required to use F1040 instead of being able to choose either F1040, F1040-PR, or F1040-SS (Issue 2930)

REPORTS

• Added the telephone number to the Return Tags report to assist in contacting the taxpayers (Enhancement)

TRANSMISSION MENU

• Split the first name and last name column. This will allow you to sort the page by taxpayer last name (Enhancement)

PRINT SET

• Corrected capitalization for TN Form INC 250 (Issue 3605)

CLIENT LIST

• Changed the default drop-down on Client List to display 100 returns instead of 10 returns (Enhancement)

MASSACHUSETTS

• Corrected a print issue on Schedule X, Line 2 where the number was printing outside the worksheet value field (Issue 3751)
• Added option to allocate gambling winnings not reported on W-2G inside MA Other Gambling menu. Entries carry to Line 3 of Schedule X (Issue 3749)

MY ACCOUNT/ACCOUNT HUB

• No longer receiving error when logging into My Account/Account Hub (Issue 3671)

WEST VIRGINIA

• Corrected an issue where values on Line 3 of IT-140 were being added instead of subtracted (Issue 3753)

*Click here to download a PDF of our Cumulative Release Notes.

Users that have logins to manage a group of sites, now have the ability to set the default Print Set when assigning print sets to the sites.

1. Login with your group login (MSA or Relational)
2. Navigate to Group Configuration
3. Select Print Set Templates
4. Select Assign
5. Select “Set Assigned as Default Print Set“
6. Select the appropriate sites and click Continue