We will be implementing reCAPTCHA after the user has two invalid login attempts.  After two unsuccessful login attempts, the user will be required to select the “I’m not a robot” box (see below)

MFA Verification codes are currently not being sent via email.  We are working to resolve this.  They are being sent via text.

*If you have a Gmail account, check your SPAM/JUNK folder for the MFA e-mails. We are still working to resolve why they are being filtered into SPAM/JUNK for Gmail accounts.

12:01 pm est:  The printing issues have been resolved

Printing inside and outside of returns for all years is currently not generating the PDF.  We have our engineers looking at the error logs to determine the problem.

The Department is aware of a delay in processing acknowledgements; however, acknowledgements are being processed.  We sincerely apologize for this delay and appreciate your patience.

The phone system is not currently taking calls.  We are working to resolve.  Please reach out to VITA/TCE Support via chat or email

This was resolved

Update:  Press Ctrl+F5 to reload the page

We are getting reports that certain states such as NY, MA, WV and NJ are not loading.  We are currently investigating

Purpose:  To provide an update regarding the Qualified Business Income Deduction (QBID) on returns prepared prior to the TaxSlayer update on February 6th, 2019.

Click here to download PDF

Which report should I use to identify potential returns?

We recommend you use the Site Production Detail Report – Electronic and/or Site Production Detail Report – Paper

• Navigate to Management Reports
• Select the Report
• Narrow the number of returns by filtering your dates from a begin in January when your site started preparing returns and an end date of February 7th
• Choose either Run Report or Run Report to Export (You are eventually going to want to export this)
• You will need Excel to open the exported CSV file
• You can now sort on the Schedule C and/or Schedule CEZ

Below is how you can sort them at the same time:

This will result in the returns with a Schedule C and/or CEZ at the top of the list

• Now that you have a smaller subset of returns, you can verify the start date and the refund/balance due from the report.

Will the return automatically recalculate when I open it?

Yes, the return will automatically recalculate if necessary

Purpose:  To provide an update regarding the American Opportunity Tax Credit (AOTC) for bona fide residents of Puerto Rico

Click here to download VTA