2/28/25 – This has been resolved.
We are getting intermittent reports of the full state menu being displayed after completing the personal page. We are looking into this. We recommend that you click Exit State Program at the bottom to move to the rest of the basic information section. DO NOT complete your state return at this point (while in basic information). You can prepare the state from the State Section of the return.
4:30pm ET: This issue has been resolved and all impacted returns have been resent from our end. There is nothing you need to do at your site(s) other than waiting on the acks to come back. Acks should start to come back withing 30 minutes to a hour.
We are aware and actively looking into an issue where SSN’s that begin with zero (0) are being stripped from the SSN when transmitted causing a validation error. This post will be updated once the issue has been resolved. Please DO NOT resend impacted returns as they will only validate again.
1:00pm ET: This has been resolved. Note: The current e-file block has been temporarily removed so WV an be e-filed. However, WV is requiring that e-mail addresses be provided as a requirement for e-file. If an e-mail address is not provided in the Federal Basic Information page, any WV return will validate.
2/12/25 – 11:00am ET: We are aware and actively working an issue where West Virginia returns are receiving an e-file block for missing e-mail address when the e-mail address is present in Federal Basic Information. This post will be updated when this issue has been resolved.
2/7/25 – This is now resolved.
2/5/25 – The fix has been made in pre-production and is tentatively scheduled to be deployed to production on 2/7/25.
This currently impacts the 1040-NR return in both TaxSlayer Pro Online and FSA (Facilitated Self-Assistance).
Update 12/12/2024 12:23 PM: A resolution has been deployed that prevents the error. The originally issued links are fine (it was an issue inside the application). If your link has expired, please reach out to VITA/TCE support and they will send you a new Site Administrator link.
We began importing the first round of orders this morning (12/12) and we are aware of an issue with the links included in the New Site & New Site Admin e-mails. The links are not allowing a new site/admin to save their login information and instead are receiving a “You do not have access to modify this value” error when attempting to save. We are actively investigating.
9/25/24 – Outstanding acks are now being returned.
We are aware of some 2021-2023 returns stuck in “sending” or “transmitted” status since Monday, 9/22/24. Our developers are aware and looking into this issue. This post will be updated when the issue has been resolved and acks are being returned.
Software vendors received the below messaging from the Ohio Department of Taxation.
“Ohio is experiencing a delay of processing MeF transmissions and sending acknowledgements for all electronically filed Ohio taxes (Individual Income Tax, Muni, PTE/Fiduciary) as of today. We will communicate when this has been corrected.“
9:11am ET – All TaxSlayer Production Systems are actively running as expected at this time.
The Crowdstrike Incident is impacting a large number of businesses that use Microsoft Windows to host files. This is currently impacting your ability to open returns and print returns from the client list. Our IT team is closely monitoring the “Crowdstrike Incident” and is following any guidelines released to lessen or eliminate the impact on our applications and services.
You may experience pages with the following wording:
This error has caused you to be logged out of your account. We have been notified and are currently working to correct the problem.