Update: 2/12/2020 – Issue 4366 is now resolved.

Update: 2/10/2020 – Issue 4370 has been corrected and is now live. Returns claiming “Tuition and Fees Deduction” can now be electronically filed.

We have two issues reported that we wanted to share on the VITA/TCE Blog. Both are reported as high priority items.

• Issue 4370 – Tuition and Fees Deduction Prompting Erroneous E-file Block: For any returns where the “Tuition and Fees Deduction” is claimed, an e-file block is received requiring that an Educational Institution be added. Educational Institution information is required if claiming the “American Opportunity Credit” or “Lifetime Learning Credit”, but not for the “Tuition and Fees Deduction”. Until Issue 4370 is resolved, returns claiming “Tuition and Fees Deduction” should be held until this is blog post is updated.
• Issue 4366 – Transmission Menu Not Displaying State Return Types: When transmitting returns from the Transmission menu, the “State Type” column may reflect as “No Electronic State” even though a state return type is selected when the e-file was created. As long as an e-file return type is selected in e-file for your state(s) and saved when continuing to Submission page, the state return will be electronically filed as expected.

2/3/2020 – This was resolved with the update this morning.

We have a high priority issue reported (Issue 4248) regarding future direct debit payment date entries in e-file reflecting as the present day when transmitted to the IRS and/or State Department. For example, if you choose Federal Direct Debit Return Type and choose 4/15/2020 as the debit date, the current date (i.e. 1/31/2020) is being transmitted. If taxpayers are coming to your site and wish to have a future direct debit listed for their return, we advise their returns not be transmitted until this post has been marked as resolved.

Update – 1/29/20: The fix was deployed this morning and IL returns can now be e-filed.

Update – 1/28/20: The fix for this should be deployed tomorrow, January 29th.

We have opened a High Priority issue #4196

You will NOT be able to electronically file any IL returns until this is resolved.  We strongly recommend you tag these returns so you can easily identify them to send once the issue has been resolved and we turn on “Send State Only”

9:21am ET: At this time, prints for all years have returned to normal operations.

9:03am ET: The issue has been identified and actively being worked at this time. During this period, you may experience interruption with real-time calcs.

8:49am ET: We are currently investigating as to why generating a PDF is not rendering for all years.

Update 7:55 am EST:  The issue causing the runtime error has been corrected.  We recommend you close all instances of your browser and start a new one to ensure the error is not stored in your cache.

The Practice Lab and all years are receiving a runtime error when trying to access.  Our IT team and development deploy team are currently working to resolve.

1/3/2020 – This was resolved in this mornings deployment.

We are getting sporadic reports of the following error when trying to open a 2018 return or navigating through it.  We have opened a ticket with our development team.   Click the Log Back In button and open the return again.  You can then continue to work in the return.  This is  not impacting Practice Lab 2019

1/3/2020 – The alignment and update to 2019 forms issue has been resolved. If you continue to see the below screen, clear your cache and refresh your screen.

We are in the process of updating the 1040 view to accommodate the changes to the 1040 pages and schedules.  This morning’s delivery left the feature with a combination of a 2018 form background and a 2019 entry layout.  We have a high priority ticket in to get this resolved.  Page 4 of the 1040 view displays correctly.

4:46 PM est:  The issue has been resolved and the site is working as expected

We are currently experiencing errors when logging in.  We have opened a critical ticket with our IT and development teams.