4:46 PM est:  The issue has been resolved and the site is working as expected

We are currently experiencing errors when logging in.  We have opened a critical ticket with our IT and development teams.

6:05pm ET – The issue has been resolved. 2019 prints should generate at this time.

5:50pm ET – We are continuing to investigate. Only 2019 is impacted.

5:37pm ET – We have received reports of 2019 PDF’s not generating in the Practice Lab. We are currently investigating.

11/21/2019 7:15 pm ET:  The service has been resolved.  If you are getting a blank page, or experiencing slowness going to the Practice Lab or your site, you should open a new browser (not just a new browser tab) and try again.  Our engineers are continuing to investigate to determine the reason for the service errors.

11/21/2019  6:34 pm ET: We are aware some users are receiving run time errors when attempting to access the Practice Lab and/or their site. We are currently investigating.

11/21/19 – 10:42am ET: The service has been resolved.

11/21/19 – 10:39am ET: We are aware some users are receiving run time errors when attempting to access the Practice Lab and/or their site. We are currently investigating.

11/13/19 – When inside a return, you may need to perform a hard refresh of your screen for the Refund Summary to appear. Do a hard refresh using Ctrl+F5. It may require a few attempts.

The Refund Monitor is currently not visible in Practice Lab 2019.  This will be corrected in a future update.

Update:   This has been resolved.  If you still experience this message, please reach out to support and they can walk  you through accessing your Customer ID via Account Hub.

Sites that have multiple EROs setup in ERO Setup are currently receiving the following message when starting a new return.  We are in the process of updating your records with your new Customer ID.  The customer ID is new and aids in Return IDs.

Tuesday, September 10th 2019

The Utah State Tax Commission have indicated they are now able to process acknowledgements once again.

“We were able to get back online on Sunday.”

Friday, September 6th 2019

Software vendors received the below message from the Utah State Tax Commission. State acknowledgements from UT will not be sent until UT resolves their connectivity issues.

“We are working to resolve connectivity issues with the IRS. This applies to our production and test environments. We expect to have this resolved by Tuesday, Sept. 10. You will not receive acknowledgments from us until then.“

The IRS MeF system is now available.

The IRS issues a Quick Alert that their MeF Production system is unavailable.

What does this mean to you?

We will not be able to transmit e-files and pick up Federal or State acknowledgements.

6/24/2019 – 9:16am ET

Printing for all years has been resolved.

6/24/2019 – 9:09am ET

The issue has been found and actively being corrected at this time.

6/24/2019 – 8:23am ET

We are currently investigating reports of PDF’s not generating. This is currently impacting all years.