9:11am ET – All TaxSlayer Production Systems are actively running as expected at this time.

The Crowdstrike Incident is impacting a large number of businesses that use Microsoft Windows to host files.  This is currently impacting your ability to open returns and print returns from the client list.  Our IT team is closely monitoring the “Crowdstrike Incident” and is following any guidelines released to lessen or eliminate the impact on our applications and services.

Article about outage

You may experience pages with the following wording:

We’re Sorry

We experienced a problem.

This error has caused you to be logged out of your account. We have been notified and are currently working to correct the problem.

Scenario:  I am receiving an error when trying to transmit returns from the transmission menu

Workaround:  Transmit the returns individually from the Submission page in e-file

Solution:  We are working to determine the reason for the error and deliver a programmatic solution.

5/9/24 – 11:45am ET: This has been resolved.

With this mornings deployment, an issue was introduced where searching/filtering on the “100 Most Recent Return” view is not working. When trying to search or filter the list of returns, you will be redirected back to the main menu of your site when clicking “search”. We have opened a high priority work item for development.

Update 04/09/2024  8:47am:  This has been resolved.  You can now continue through the extension process.

Scenario:  You select to File an extension and the page just spins

Workaround:  Click “Your Office” on the left navigation panel to exit the page

Solution:  We have entered a high priority ticket to resolve this.

This morning (3/6/24), an enhancement was released to indicate to preparers, if carryforward was used, that a 2022 return had a 1095-A added but it had not been added to the 2023 return. However, it seems the 1095-A warning (screenshot below) is being presented at e-file regardless of if the prior year return had a 1095-A. We should have an update out during our normal Friday morning (3/8/24) window to correct this issue. NOTE: This is only a warning and not a block. All returns can still be transmitted as normal.

• EXPECTED BEHAVIOR: If carryforward is used and the 2022 return had a 1095-A present, display a warning at e-file (screenshot below) if the 2023 return does not have a 1095-A present.
• CURRENT BEHAVIOR: Below screenshot is being presented when the 2022 return was accepted and carryforward used in 2023 regardless if 1095-A was present on prior year.

5:13pm ET:

We have completed the deploy to correct CA Reject R0000-065.

Action Required: You can now re-submit your rejected CA returns.

Scenario: CA returns filed today are receiving CA Reject R0000-065. The calculation of the return is correct, but there is an extra document count going in the e-file causing the reject.

Solution: We are going to do an emergency deploy to resolve this.

What you may see: You may see a momentary blip  on the site or kicked out of a return.

We are aware of an issue with Illinois returns at e-file presenting a validation message for “Preparer Firm EIN required…”. We have opened a high priority ticket (Issue 1979) with development to have this reviewed.

Update 2/15/24 9:43am:  The state has confirmed they are no longer returning this reject code.

Action Required:  None

Resolution:  We will re-queue any LA returns that were rejected with code “Vendor’

2/15/24 – 8:30am ET

Currently, all LA transmissions will reject with code “Vendor” and reason “You have not been approved to submit this MeF Return type yet“. We are actively working with LA DOR to understand why they are returning this code.